I just moved to the area and my lease was almost up for my 328I. After having 4 of course I wanted to lease another one and have been looking at the 2016 428I convertible. Haik was my sales associate and he was amazing. He went above and beyond to help make the process go smoothly to make my dream of having my first convertible come true. I would without a doubt ask for Haik when making your next BMW purchase / lease. The dealership is also impressive. Very clean and they had a nice selection of breakfast and snack items which I enjoyed. I highly recommend this dealership 5 stars! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

I went to Pacific BMW to lease a car. Much better experience than the previous dealership. The building is very nice, clean, and renovated. Someone approached me right away to set me up with a salesman. I do want to include this in my review, because I said I would. Andy was my sales guy. He took me up to the rooftop to view the cars, whereas the previous dealership tried to talk about numbers first, and then kicked me out when he realized he couldn't rip me off. Andy was friendly, patient, and didn't try to get to me to go for anything other than what I wanted. He took me to test drive the car as well, and showed me a bunch of stuff in the car before I drove off. They do take forever to show you the numbers, and to come back with new numbers. Probably a strategy to get you tired and just give in. Make sure you do your homework in advance. Can't say if I was able to walk out of there with a great deal - how often does that happen at a car dealership? - but I was at least able to walk out feeling like I was treated in a cordial and respectful manner. Update: Don't get anything that the Finance guy tries to sell you. I realized after the fact that I was totally ripped off. He also LIES to you, saying that SafeLease is the way to go and you just drop off your car at lease-end. Biggest lie of all time. You have to submit the claim yourself. Be warned. read more

So I have to leave a review for Domenick, he's seriously awesome! If you're looking for a no pressure sales experience, he's the one to go to. He's very honest, easy going and he gave me a deal not one other BMW dealership could even compete with! I just leased a BMW 320i from them and I couldn't be happier. This was my first time leasing a car and Domenick made sure everything was perfect. The paperwork took a while to write up but Domenick hung out with me the whole day so I wasn't just sitting there waiting. He even shared his lunch with me because I was famished! (: He made sure the car I drove to the dealership made it home safe and sound by having someone follow me home then bring me back to pick up my new car. They washed it, cleaned it up and he went over all the specifics on the car with me. He even put a full tank of gas in it for me! He's definitely earned my business so the next time I go to buy or lease a car, he's going to be the first person I call. Thanks again Pacific for having an awesome sale's guy on your team!! read more

Good to come here for regular maintenance They have a loaner car Just book ahead of time read more

Best service place in the Los Angeles Area. Arman is super cool guy and knows well about all the sports Bimmer. read more

Had the worst experience with this dealership. Never had any issues ever with any other BMW dealership. Bought a new i4 from them and initially told me the delivery time would be 6-8 weeks, turned out to be 9 months long wait. They were receiving other i4's during this time but they were asking for $10k over asking price when I had mine coming anyways with the same specs. 9k miles in and now my car is showing a drivetrain malfunction (engine malfunction). Called them to make an appointment and they were unable to provide me with a loaner car for over a week. How am I supposed to drop my car off and be without a car for a whole week. Spoke with multiple staff and they are unable to be accomodating and have no solutions except joining the "waitlist" for a loaner car. How do they have a fleet of 200 loaner vehicles and cannot accomodate when their brand new car has an engine malfunction. This group simply does not care about the customer and would avoid them like a viral plague they are read more

Staff was friendly and not overly salesy. Appointments were easy to set, and did not take a lot of time. I would give 5 stars, but they insisted to charge me a disposition fee of $400 even though I was 15k under mileage on my lease agreement. I wish the customer service was friendly enough to wave the disposition fee since they will have recouped more than that for the mileage. read more

The sales manager (arson) was very rude. I went in to return the lease on my bmw and they were so unprofessional and neglectful. I will never be associated with this bmw dealership again. I have been a loyal bmw customer for over 10 years and they have left a very bad taste in my mouth after this experience. I would strongly advise others to stay away. read more

Helpful staff, took care of my convertible in record time and provided some helpful tips as well.

The team is terrific. I work primarily with Gilbert who is helpful, informative, and very knowledgable. Their communication is clear and the service is always completed on schedule and the car is returned spotless. They are the best! read more

I contacted this dealer to obtain quotes for warranty and maintenance packages for my BMW that I purchased at another dealer, Lucy in finance was amazingly insightful even tho she knew I was taking my business elsewhere. Customer service like this, especially at dealers, is rare to find. Thank you Lucy! I recommend this dealer for honesty and great customer service! read more

Daniel Dutton how I love thee.... I needed to buy a warranty and maintenance extension, I have been dealing with a few people but once I spoke with Daniel, I knew I met the one. It was a great experience, he was easy to work with and made it pain free. I know who I will be calling whenever I need something from BMW. A true professional. read more

i just purchased a 2015 BMW from Ed Tiempo at Pacific BMW. I have never had a better experience purchasing a vehicle. Ed was very knowledge, genuine, and best of all very honest. He truly provided exceptional service! If you are looking to buy a BMW and want to have a stress-free buying experience, go see Ed Tiempo at Pacific BMW. read more

HIGHLY RECOMMENDED and LOOK FOR MR. ERIC JI! Mr. Ji explained every single detail of various cars. He is very knowledgeable and professional. Also, he is very humorous and kind. I am more than 100% satisfied with customer service and attitude. I would buy a car next time at here. If you are looking for a BMW vehicle and want to talk with a professional, GO TO PACIFIC BMW and FIND MR. ERIC JI. read more

This is my second purchase at Pacific BMW and it has been a great experience. My Client Advisor was Greg Poland who is an awesome guy. I worked with him on my previous purchase and he has make buying a car easy and enjoyable and not stressful. While trying to decide which engine, Greg had one of the product experts help me test drive the 4-cyl gas, 4-cyl diesel, and 6 cyl back to back to back. The expert was very nice and patient while I drove each car. I had a certain price I needed and Greg helped me with optioning my order to get much closer to my target. At the dealership on delivery day we were there for about an 30-45 minutes. Most of the paperwork was already prepped so basically it was sign all the documents and get on our way to enjoy our new X3. Emil, the finance manager, was also amazing at getting us in and out of his office in a flash. And he was very friendly and considerate that we had two kids with us. I have recommended a good number of friends to Greg and each time he has given them excellent service and a straight up price. read more

This review is specific to Sean (product genius). He really gave us the best experience I've ever had at any car dealership. My wife and I were looking for our next lease. We still have a few months so we were doing some homework. Sean took the time to make sure we knew everything we needed to know about every car we were possibly interested in. He made our experience fun and exciting. I look forward to going back, to bad I can't buy a the car from him!!! If your looking for info and want a fun experience checking out some BMW's go see my boy Sean aka (John Jones) at pacific BMW! read more

Pacific BMW has always been my prefer dealership as it treats their clients like royals. I've been servicing my last 2 cars here since I discovered it. Though I live 1 mile from Monrovia BMW, I never service my car there and rather drive 20+ miles here. Unlike other dealerships, Pacific always offer so many options; excellent & timely shuttle service and loaner. New Century BMW only offer loaner if you buy car from them. Dealerships are individually owned and it seemed like Pacific BMW owner is very generous offering snacks, drinks, coffees, donuts & snack packs with water. Happy employees works hard to please their clients, you can see and feel that at Pacific BMW. My car has been resonating a low beeping noise and no one was able to imitate this noise. Arman Isakhanian did above and beyond his responsibilities and reach out to BMW headquarter to inquire about this issue. As this is not a life threatening issue, it's been downplayed by many. I am incredibly pleased and gratified for little extra Arman did. If we all do a little extra for others each day, the world would be a much better place! THANKS! read more

Wow! I bought my car at a different location but started getting it maintained a bit closer to home. Everyone here is so amazing first and foremost, they always go above and beyond to help you. I truly can't say enough good things about everyone I've encountered there. I live in Weho, even though I have a dealership closer to me, I'd rather go the distance for the impeccable service. (stay clear of Beverly Hills BMW- horrid) In any event, I travel often and I've been to a handful of dealerships especially when I drive out of town and what not but this is by far the best one I've come across. Such a difference when you go from a crappy dealership to a great one. From Dawnnielle in the Loaner department, to Edgar, Galo and Henry in the service department. I don't just feel like a customer if that makes sense. They always take great care of me. For all my BMW needs they definitely have my business. Thanks everyone at Pacific y'all are great, keep up the amazing work. The only negative thing I'd have to say about this dealership is when they're busy the service scheduling department sometimes isn't able to answer which can be frustrating. Other than that, I'd highly recommend this dealership to a fellow BMW owner trust me you won't regret it. Thanks again to everyone @ PacificBMW read more

We had a wonderful experience at Pacific BMW. It was one of the easiest car buying experiences that we have ever had thanks to Soran and Nelly. read more

Started with bot chat on memorial weekend since my daughter had issue with car in LA. Received call set up service and loner with zero problems. Car serviced fixed and taken care of , super impressed with professionalism, especially since I dealt with from Nor Cal. Thank you for great service believe gentleman's name in service department was John. Thank you !! read more

Service is the worst!!!!! Wish there was something lower than a 1. Unorganized, Lazy, unhelpful, don't understand the meaning of customer service, Not the brightest bulbs Made an appointment, guy who the apportionment wasn't there. 7 people standing around BSing in an empty bay before someone finally got around to checking in. Referred me to another person in the service center who couldn't wait to even see what was wrong before they started trying to up sell me nonsense. After I declined and said "Why don't we figure out whats actually wrong" before we worry about how its gonna be covered. Once she thought it wasn't going to be an insurance claim that they couldn't rip off she said they couldn't give me a loaner because it wasn't service it was body work (SAME COMPANY). Even though its miles closer than any other service center I will never go back there read more

One of the only certified bmw dealer/body shop/service in california. Edgar is the service manager and super talented guy. He always listens your problems and they have been doing great job. read more

My experience has always been great and satisfactory. Amie is a consummate professional who always goes the extra mile to address my every need expeditiously and promptly. I always look forward to seeing her smile whenever I have a service need. She explains everything so I understand exactly what is needed and performed on my car. I always recommend Amie to all my friends with BMW. read more

I searched every BMW dealer from Camarillo to Newport Beach for a x3 loaner to lease, and by far, Pacific had the lowest price (Long Beach was 2nd). Equally important was customer service, and I can't recommend Serj Guedikian and his assistant Angus (?) enough! It took maybe an hour tops since I asked him to run my credit over the phone. The only negative is that he works M-F, so you have to take time out of your work week to see him. But it's worth it! He's a miracle worker with the numbers, to the point where other dealers said his quote wasn't possible, and I'd be getting some rebates charged back to me. Don't listen to other dealers' scare tactics and stick with Serj! And the chocolate chip cookies in the waiting area are delish! read more

Sales Manager Reneged on Contract I contacted Pacific BMW after seeing an online ad for a used M240i on offer for $33,920. The salesman, Raffi, was great; he talked me through the logistics of inspecting, paying for and shipping the vehicle (I am in Michigan). We agreed on a price, shipping fee (Raffi would arrange for hauler and I would pay the shipping fee), and terms. We had a verbal contract and Raffi sent me the credit application electronically (I was paying cash, but Pacific requires the application to start the purchase.) I asked if Pacific needed a deposit to hold the car and Raffi told me I did not and that he had flagged the car in their system as sold. So far, so good. When I called Raffi with questions about the application, he informed me that another salesman had sold the car to a local buyer. I reminded him that we had an agreement and he offered to sell me a nearly identical car for the same price. After a cursory review of the other car while on the phone with Raffi I agreed because it was the same model, year, color and options as the one that was sold to another buyer. This was a slight hiccup, but Raffi handled it well. I was not happy that Pacific had broken its agreement, but the deal was salvageable. After taking a more in-depth look at the second car I noticed that it had aluminum interior trim, which I did not like nearly as much as the wood trim in the original car. Pacific had a third car, which was identical to the original car - with wood trim - but with slightly more miles. I contacted Raffi and said I would like to instead purchase this third car for the original price ($33,920). All three cars had the same MSRP of $54,320 and were identical, except for the aluminum trim and slight difference in mileage. Raffi checked with his manager and told me that he could not sell me the third car for $33,920. I reminded him that 1. it was identical to the original car, 2. it had the same MSRP as the original car, 3. it had more miles than the original car, and 4. Pacific broke its agreement to sell me the original car. Raffi said he manager would not sell the car for that price, at which point I asked him to get the manager to call me. Things got really bad when the manager called me (I was at the grocery and could not write down his name). He said that he could sell me the second car for the agreed upon price, but not the third. When I reminded him that the third and original cars were identical he claimed that "no two cars are identical". When I informed him that the two cars had the same MSRP and I asked if the difference in price was due to the dealership's basis in the car he said that "prices for cars were due to a lot of things like demand, features, and what the dealer paid for the car". (News flash for the manager - the cars were identical, and "what the dealer paid for the car" is the basis.) When I reminded him that the dealership had broken a verbal contract he laughed and declared that there was "no such thing as a verbal contract" (yes there is, but they are extremely hard to enforce so no one bothers.) When I asked what he would sell the third car for he said ~$37,000 (I don't have the exact number because I was walking around without a pen and paper). At this point I told him I was leery about buying a car from a dealer on the the other side of the country who had already broken an agreement then rely upon them to ship the car. He told me that it was my responsibility to arrange for shipping. When I reminded him that Raffi had already found a hauler, gotten me a price and promised to arrange the shipping, he begrudging agreed. At this point I was done. I informed the manager that I did not trust him and did not want to purchase a car from Pacific. I later asked Raffi for the manager's name so that I could write to him. After checking with the manager Raffi could not release it. I found the owner of Pacific BMW (David Ho), but decided not to contact him because I did not think it would do any good. If anyone else has ongoing issues with Pacific that require management's attention, Mr. Ho's email is davidho@pacificbmw.com. I highly doubt the sale of the original car to a local buyer was a mistake. It was flagged as sold and a salesman would need to go to a manager for approval. In short, a sales manager made a conscious decision to break the dealership's contract with an out-of-state buyer to sell to a local buyer because it was easier. If you are an out-of-state buyer Pacific BMW cannot be trusted to honor any agreements it has with you. read more

Thieves. They will make up the most lucrative story about your car to make you pay more for repairs. EVEN THOUGH IT SHOULD BE COVERED BY WARRANTY. Shame on pacific BMW!! read more

Great service and professionalism. No hassle with the Auto Service Department. First time owner of BMW and was quite nervous since the experience I had with my previous car dealer service department. I highly recommend this dealership for servicing your BMW. I dealt with Gilbert, but I am sure all are as fine as him. Thank you for a quality experience. read more

Took my car in for service with Peter at this dealer. He was amazing. Not only did they take care of my car (complete detail & car runs great), but my loaner car was a beautiful 2015 320i. Loved driving it around for a few days! Definitely recommend going here for service! read more

I was impressed with my experience at Pacific BMW. I had originally inquired about the vehicle I was interested in on their website. I received a prompt reply and made an appointment to go see the vehicle. Upon our arrival, they had parked the vehicle I was coming to see right out in front, so it was instantly accessible when we drove in. We were test driving the car within minutes. Purchasing the car was fast and painless. Probably the fastest deal/delivery experience I've ever had at a dealership. I never once felt pressured, there were no repeated trips to the back office to "see what my manager can do" tactics. They presented me 4 deal options and we discussed each each one. Upon delivery, they walked me through the features of the car, set up my phone etc. they also gave me a complimentary gift bag that included: a metal BMW travel thermos, a nice, metal BMW key ring, a coupon for a complimentary meal at a local restaurant, drink coupons for a local lounge and a 15% discount card for participating local stores. The dealership also provides great amenities. They have free valet parking, tea, coffee, snacks, even dog treats and a masseuse. The store was very clean and the staff were friendly and attentive. We will be returning to Pacific for our next BMW. read more

So I just brought my BMW 1 series in for a recall and never have I been treated so well at a car dealer. From the guy who lets my service advisor know I'm here who was extremely pleasant to me to the guy who gave me my loaner. Before hand I felt all I have is a cheap pre-owned 128i but they all made me feel like I was driving the new i8. Henry, my advisor was not only a good guy but was also a BMW enthusiast in which I enjoyed talking cars with him and he also mentioned to me my engine is the SULEV motor which has an extended warranty in CA. Pretty amazing. Nice talking with you Henry. Then I met Rafael. What a guy! He helped me with my loaner. Just through our brief interaction I was extremely impressed by his helpfulness, his attitude and his love for BMW. Thanks again Rafael for your help, someone at Pacific promote this man! Overall what a great experience. I kind of want my BMW to need some warranty work soon so I can see them again lol jk... kinda. read more

I would never go to this place again. They have the most unprofessional and stuck up manager. We asked to speak to him directly and he refused to come out. You have to have some finesse in the sales to become a manager however, this pen was pretty bad experience. Me as a customer felt very ignored by the sales manager. It was very bad experience and I would not recommend anyone to get their BMW from them. They have an attitude problem and they do not genuinely handl customer service in the right direction... read more

Horrible place to have your nice brand new luxury car serviced. My BMW caps were stolen and since I had no video to prove that right before bringing my car in then it was Their word against mines. I've have service dept workers yell at me, I've had complaints and tried to reach out to managers didn't get a response until reaching out the 2nd or 3rd time. This entire dealership is RACIST! They slid over charged me for my repairs just because it was a insurance claim, kept my car way longer than they said they would. Now that my car is "fixed" I'm always having issues with it. I've had to take it back 4 different times for repairs. Such a inconvenience as if I don't have a life and have time to continue to take my car up there because they didn't care to do it right. I've taken my car to different BMW dealerships. This one is by far the worse. Go to NOHO if you can. Especially if you're BLACK! I could keep going but I'm not I'm sure who ever is reading this gets the picture. Do better pacific BMW, you all should be ashamed In how you have treated me! read more

I do have many vehicles I've been to several different dealership Service departments. First time at Pacific BMW and I felt so welcome everybody is so nice and generous My service advisor Gilbert was so Great kind and experienced that he knew exactly what was going on with the vehicle no headache no hustle I was out of there in no time thanks a lot guys read more

My car broke down due to transmission failure, I called right when they opened saying I'm coming with a a tow truck and need a loaner car please, lady on the phone said ok we will have one for you. I arrive and my advisor Marco Fausto checks me in and says I will give you a call when your car is ready and when we can get you into a loaner today cause we are busy at the moment. I have to go to work the next day so this loaner was very urgent and important for me that being said I waited for more then six hours and never got a call back from Marco. After calling multiple times and being tossed around from different people I get promised to get a callback from a different advisor shortly. I never got a call back , I ended up speaking with loaner department and the lady on the phone Ana was very rude and had a attitude and yelled at me saying we don't have any loaners available. I finally got a hold of Marco again after Ana hung up on me and was promised a possible solution after all this mess in 15 minutes cause he is busy , it wasn't until a hour later I get a call back from Marco finally saying I have been causing drama and yelling at Ana and our staff, how typical they quickly blame me for there problems and lack of customer service. At the end I was promised a loaner and was unable to get one and possibly the next day but I can't come in to pick it up because I work all week and today was my only day off cause and I had to call off from work today and loose money. This is the last time I'm coming to Pacific BMW every time I have a drivetrain malfunction and reserved a loaner in the past the same situation would happen when I arrive and told me sorry we don't have any loaners available even though I know they keep extra cars in the back, they ruined my day and need to go learn customer service. read more

I sent the photo of greencard to dealer for lease. The dealer sighed to me becuase the photo of my greencard that i sent to him was small. I understood his situation. What was embarrassing was that he changed his attitude when finance was approved. He thought I could not get a BMW finance. Service is not very satisfactory. I think I should go to another dealer shop next time. I think he was Korean. read more

We just experienced a world class customer service. Danny and Dawnnielle had exceeded their effort to accommodate our BMW X5 recall to even make our vehicle safer and healthy to drive. Furthermore, the dealership service had been outstanding from our previous visits. The BMW manufacture mission to keep their customer's vehicles free of defects and issues are the most important aspects of providing confidence in the buying public. Our sincere THANKS to the service staff and management. Keep the good job. read more

These guys could not be more incompetent if they tried. I bought a car 3 months ago and still can't get all of the pieces - keys, owner's manuals, or even my copies of the paperwork. You'll get better customer service at the dollar store. read more

There aren't enough stars to describe how amazing the customer service is here at Pacific bmw. I previously was with nick Alexander and they are no where near as amazing as the guys here. First and foremost if you want to be in great hands you need to make sure you have Greg and James helping you out. They go above and beyond to really give you amazing customer service experience . I've never felt so comfortable leasing a vehicle made the experience quick and easy considering I had some personal issues. I'm so happy with my new car and couldn't be more thankful for James and Greg I'm literally going to recommend all my friends and family to them :) you won't be disappointed if you want to lease or buy a bmw you definitely must come here ! Thank you guys read more

I purchase a 2019 440i GC on Saturday 07/20. Ron was on vacation and his assistant Fabian helped me out. I just wanted to say that he did a great job and totally added to my wonderful experience at Pacific BMW. He answered all of my questions, was patient and had an awesome attitude throughout our entire interaction. Just a shout out for Fabian! Thank you!! read more

I happen to always have great experience at the Pacific BMW dealership. I have one and only one salesman, Domenic, that I always go to, and he has been nothing but nice to me. He is very honest, and gives me the MOST affordable price and deals on cars out there. I have been getting my cars from him for a long time now and can not imagine going anywhere else! I love their accessory fests .. it's a lot of fun and great deals. read more