Shout out to a real nice employee named Gio! My backyard hose spigot has a leak and I brought pictures of it to the store. I had my infant with me and needed my hands. Gio was so kind and helped me find the exact part I needed. He even carried the basket for me while I was holding my infant. This was my infant Son's first trip to the hardware store and Gio was telling him about the parts we need to fix the hose. We got the correct paint, wrenches, spigot and plumbers tape. Great experience! Thank you Gio for being so helpful and considerate to help a working dad get the stuff we needed. They even have HOTWHEELS and I picked out two so we can race cars when we get home. Need parts? Take a picture and walk into this store- Gio and others will help you. Highly recommend A+++ read more

Pacific Ace Hardware - First trip ever to Pacific Hardware! - Hardware Stores Near Me - Vacaville, California

Went looking for faucet valves for my laundry room. After going to both big box stores here in town I found what I needed right down the street at Ace! Clayton helped me find the faucet valves for my ancient Pfizer faucet. He is a Gem of an employee! He also helped me locate a small bottle of Roundup and a garden hose for the back yard! I have never had a bad experience at this store! It's a diamond in the rough!!! read more

This place has it all! I've never seen a store this large and the selection of items is beyond expectations. Customer service representatives are walking throughout the store and are ready to answer any questions. Pricing is comparable if not slightly better to any other big box store and they honor military discounts. read more

This store seems like a throw back to every great hardware store I've been in, anywhere! They are extremely helpful on the phone which continues as soon as you walk in. I go for all of my painting supplies. The staff is wonderful. They are very knowledgeable and friendly making it a wonderful experience every time we go. Can't say enough nice things about them! read more

Exchange of propane tank Employees very helpful with my purchase and acquisition of tank from storage area read more

This is a very old-school Ace Hardware, but it has absolutely everything you could want in a hardware store. They had more than the one I have locally, and plenty of great staff to assist in finding products. Pricing was about the same as any other store, and it's worth a bit more for the great service. Definitely will stop here again. read more

My go to store for gardening, a hard to find tool/part or just to find great deals. We love this store and the staff if a great one of a kind, always wanting to make your visit pleasant and easy. Every time we stop by we are always greeted with a hometown friendly atmosphere and the store is stocked with great products!! We hope to always have this store because it is one of the last 'hometown' (feeling of a) place that provides customer service you cannot get anywhere else. Me and my family have a great appreciation and admiration for Pacific Ace Hardware and all of their great employees! May you have success beyond and many more decades years of service ! read more

I love Ace Hardware. I found such a deal on patio umbrellas, that I purchased two. One for the pool and one to move around with a base. Already a fantastic deal, at $49.99 each. The base was only $29.99. When my husband went to set them up, they had solar lights. They upgraded me and didn't even brag about it! My family is thrilled. Always great service. They offered to load them into my truck, but we handled it. Don't forget Ace Hardware when you are looking for quality buys at great prices. read more

Customer service is always top notch! So friendly and helpful! I needed to get a new door knob and they were so quick to show me the exact one I had before! read more

if they don't have it then you probably don't need it, but I guarantee they have a lot of things you have to have but probably don't need! This store is AMAZING! Ace has been here for as long as I can remember and I graduated from Vacaville Hi in 1979! I find things I never knew I needed every time I visit. My husband I always are in need of some obscure nut, bolt, pin or screw that you just can't find anyplace but at this ACE. The staff are always friendly, knowledgeable and make me feel like they value my business. And the fact I can grab a pie, jam, or sauce or before I head out the door is a plus. They might be a little pricer than the big box service but worth the price because the staff actually help you! read more

A great little store in Vacaville. Friendly service always. Lots of little gift ideas while waiting in line for the registers. Only had two times over the years had to go to another store because they didn't have what I needed. read more

Imagine getting off of work. Having a nail in your tire... driving around to many tire shop being told to come back tomorrow because they just closed. Ignoring this issue my husband and I drive to Ace hardware 30 minutes before they closed. To find Milwaukee heated sweater for a Christmas gift. Little did we know they are not sold in store. Luckily for us Ryan seen we were in trouble and took the time to explain how he can help. He special order these Milwaukee heated sweaters for us. On top of that we were having issues with our mail box lock and when we asked he knew exactly what section and which lock I was inquiring! For that, I just would like to say that interaction made our night. From being tired, annoyed and upset over a situation with our car to getting value customer service 20 minutes before ace hardware store closed. Truly Ryan and your team are an asset to your company. I personally work in customer service and now I truly understand the meaning of providing the same customer service you would give to someone when you start your shift to when you end your shift. Thank you! read more

This is a wonderful store!! The personnel here are always friendly and extremely helpful! Even on the phone, they are nothing but courteous and willing to answer any questions you may have. Great customer service still exists here in Vacaville (Ca) at the "Pacific Ace Hardware" store!! read more

I can't say enough about my local Ace and I pray that they never go away. They are my go-to place before I go to a big box store because of their endless inventory and even more impressive customer service! This particular shout out goes to Ramon who helped me recently just after the store opened. I was looking for a tiny screw to finish a repair on my car. Mind you, I'd never done a repair before, so when it was nearing completion, I celebrated too early and lost the last screw inside the car. Ramon's determination to help me find this unique screw was exceptional because this was a $2 purchase at most but I was being treated like a big spender. LOL . However, I must say that I'm not surprised because I never get less than the best service anytime I go in. read more

i'm 82 years old and how I regret not finding the superb staff of the Vacaville store sooner. Been there 3 times this year (2024). Each time was met by a courteous, knowledgeable and extremely helpful staff. On top of that, their prices are more than reasonable for the service and merchandise they offer read more

Best customer service ever! I went in to purchase a tri rip for dinner to use during a visit from family. When I saw that none were available, an employee, John, saw the look on my face, and happily volunteered to bring one from a sister store the following day because he lived near that store and I explained why I couldn't drive to that store. As I said, customers are important to Pacific Ace Hardware!! I felt seen and heard! read more

Excellent service! Everyone was so kind and helpful! I felt that I had gone into the Wayback machine to a time when everyone was kind, eager to help and knew the store so well! Love this place! read more

Was super frustrated after a previous encounter at a different Ace Hardware went to the paint department and Tony was able to help me out answer all of my questions and best of all not make me feel like an idiot. Great client service and my project is 10 times better going to that specific Ace Hardware it's worth the drive10 out of 10 read more

This place has the best customer service. Any problem or project that I needed help with they have always came through. They have even helped me fix my Traeger grill over the phone. I have yet to find a hardware store that takes care of their costumers like Pacific Ace Hardware does. They almost always have what I need and if they don't have it in stock they'll order it for you. Because of their value and service I will continue to shop at and recommend Pacific Ace Hardware. read more

The team at Pacific Ace always do what they say they will. How many times has a company said that they will have someone call you back and they actually do? Well today I called with a question and everyone I spoke with was extremely helpful and we were able to find the paint we needed that no one else had. Thanks for always being there for us. read more

Today when I came to Ace Hardware store I was profiled by your store while attempting to get a replacement car key made. I thought I was getting good service when I walked in but then I realized I was being looked at before service was provided. My friend came into Ace hardware store in Vacaville and was told we have that key and it would be $125 to replace I was excited so I came in today and was told it was 215 by one of your workers, at first that was too much after I was told it was less. I came back a second time with my military ID, and DL to show who I was, so they would not think I was stealing someone's car. I was informed by the first person to go stand by the keys to having a replacement, someone came over and immediately stated that she was not qualified to do it. So I waited for the next person she came over and looked at my key, took it over to the other side, and came back and said I was told they do not make the keys for my car and that it needs to be programmed. While this statement was made another coworker came over to pretend as if she was looking for something just to see who I was which was very obvious and made me feel very uncomfortable. My friend that came in on my behalf is white, and I am AA. Now the person that help me was nice but I knew I was being profiled so just to let you know I am putting this on yelp and would appreciate telling your coworkers that is not the way you do business. read more

Always has what we need. Always lots of friendly help available. They know a lot more and are available to help you lots more than Home Depot or Lowes. Shop local. Shop small. read more

Initially , Most staff were nice and friendly. Cool local ace hardware. Organized, clean. I was about to give rave reviews then I got ignored quite a bit on my return visit. I had to run home and measure since i was buying some 3/4" pipe. I pretty much had to help myself and luckily it worked out. Like the old timer employees were busy socializing with other regulars or themselves. I dropped money here but probably wont return. Dixon hardware was way friendlier read more

Pacific Ace Hardware - Nice vette 4spd manual - Hardware Stores Near Me - Vacaville, California

I love going to this Ace Hardware Store. They have excellent customer service and have items that you sometimes can't find at other big box hardware stores. Most of the employees are very knowledgeable and will help you find what you are looking for. This is also helpful when you're looking for stuff that you need right away vs. waiting for it to be shipped from Amazon. read more

Team member Thomas helped me out with a problem and went to go get the manager Ian . Thank you so much to both gentlemen for handling this situation very professionally. read more

Pacific Ace Hardware - YETI - Hardware Stores Near Me - Vacaville, California

This is my favorite hardware store! Not only are the staff friendly, knowledgeable and always greet you with a smile, but the products are always top notch and stocked well! You can find everything from typical hardware items to rare, new and unique items; such as The Worlds Smallest collection! If you are hungry they can easily whip up some popcorn to munch on while you shop! They also sell some other tasty snacks! What. I like most is that from the outside this store appears to be a small to mid size building; but inside is like a magical Bag of Holding! Every time you think you have reached the back of the store, there is yet another room, and another! It's huge inside! I'm still not sure how far back it really goes! When you can - stop in and have a look! I'm sure you too will find all your hardware needs and then some! Check out their sales and great value at low cost items while there! In a hurry? Don't worry! The staff is quick & efficient at check out and will have you out the door in a jiffy! read more

Pacific Ace Hardware is fantastic! I was able to call them and request that a particular size of screw be held for my darling woman to pick up as she drove past. This was done cheerfully. The screw was needed to replace a lost screw for a little project, and I had previously spent time searching at my local hardware store, which, it turned out, did not carry the needed screw. In addition, my darling partner reports that everyone at this location is cheerful, friendly, and helpful, even offering her some fresh popcorn as she stopped by :-) read more

I am normally a Home Depot guy , but needed to get in and out quick (twice) for a plumbing emergency . I am no plumber , and Chuck was a big help both times . Was able to replace an angle stop and cap one side pretty quickly , good job Ace. Little more expensive but hassle free and good service read more

Knowledgeable staff and a great selection of hardware-if you need bolts of any kind, this is your place! Great paint department and a good selection kitchenware too! read more

I just had the most miserable experience in 40 years of coming to this store with an ACE associate. I asked one associate about a toilet tank filler valve, thinking that one was shorter than after filler. He indicated he did not know and call another associate to help since he had more experience than him. He asked the newly arriving associate the same question, I had asked him. The older/other associate stated to me, " It is an height adjustable filler, can't you read " paraphrase, I told him " To just go away, I do not need your help. This type of treatment, I have never experienced before, no matter type of question/s, I have had. If this associate was expressing thoughts that others had, they never said it, I hope not. read more

Everything a shopper could want and delicious, fresh, free popcorn to munch while shopping! Excellent service.

Absolutely love this place. I mainly shop here for their unrivaled selection of hardware and fasteners.

Came here a few weeks ago for a planter and some garden tools. As always, the staff were soooo lovely, helpful, and kind. Thank you so much for helping me find the perfect items and for always having such great service! read more

I was so impressed with ACE in Vacaville, CA. A real old-fashioned store. The service was A+++ "Owen" could not have been more helpful. And they even sell boysenberry homemade pies. It just doesn't get any better than that. Julie Barbetti read more

It's a damn shame workers here profile. I work in retail so I know exactly what he was doing. As I was looking for batteries I looked at him and he didn't say anything. He just stops near me and ask everyone they're doing ok that walked by him. Not once he ask me if I'm ok or needed help. He just stood there until I walked to the cashier. If my girlfriend didn't need these batteries, I would have walked out. I've never had an issue here but this will be the last time I come here. Made me feel real uncomfortable!!! read more

During last weeks heat wave my A/C unit stopped in the middle of the night. I called 6 places that listed they were open 24/7; only one called me back (they will get their own review). It was the capacitor that needed to be replaced (a friend helped), we went to Pacific Ace Hardware in Vacaville and they had the part; not the exact same one but one that would do the trick for sure. We put it in and only costs $29.00 plus we got the spray to clean the outside grates. I was so thankful!!! Thanks for saving the day Ace!! read more

Pacific Ace Hardware - Weather without A/C - Hardware Stores Near Me - Vacaville, California

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For the most part I like coming here but today I got Chuck. I was looking for a ballast for my kitchen lights and took a pic of what I thought was part number. He said that number was old and wouldn't help with figuring out which ballast was needed. Then he asked how many tubes there were. Didn't understand what he was asking. I said there were 4 light bulbs and showed him the picture. And then he said he needed to know the length of the "tubes". I told him I just came there to find out what info I needed. It was one of those "you had to be there moments" to see the expression on his face and tone of voice. He made me feel stupid. My 3 stars is only for my experience today. read more

It's really disappointing that so many customers make the choice to smugly walk around the store without wearing masks, and the employees (and managers) don't even bat an eyelid. Stopped here out of desperation, but have no intention of coming back. read more

Always helpful and friendly! My husband runs in for project and home needs and i run in for all the amazing home items - read more

I stood at the door way as I watched my daughter walked in with a bad knee and hip, she went straight to the Key counter, no one was there but in a distance 4 employees just talking it up did not Knowledged her so she approached them. She was told to go to the register and they would make the Key then she ended up back at the Key counter. She had a blank key already and was told that she has to purchase a blank Key from them for her to just have 1 Key made. My understanding is that ACE is an employee business it lacks customer service and empathy to customers. I don't recommend this place! read more