Good luck Getting someone to help you. They don't even pick up the phone. I asked 3 people for help and no one came. I asked to speak to the manager and apparently they were too busy to talk to me too. Lowe's is right across the freeway. I'm headed there now. Reply to Home Depot team: I have lived in the area almost 20 years. This store used to be great. But no more. I would rather drive to the Woodland Store 26 miles away (I live 10 away from Vacaville) than go back to this Vacaville store. You really need to send someone to Vaca to kick some a$$. read more

Nobody to go help in the tools section I walked around the section for about 10 minutes. I then left and went to another department and asked for a person to be called to help me in the grinder section on aisle 17. I heard the announcement loud and clear across the store PA I wait another 10 minutes and ask another department again. I hear a clear request for help on aisle 17 with grinders . I did have a gentleman announce himself as Manuel to. Please call him Manny. He was not dressed in any kind of insignia as being a Home Depot employee he said that he would absolutely help me when he saw I was looking at grinders. He shouted to another gentleman who was a distributor for another type of grinder. This person was trying to help me, but he didn't know the Dewalt grinder system, and didn't know if there was a tool that would help me take the wheels on and off again no help whatsoever from the store. Finally I approached self check out. I asked one of the ladies to please call me the manager. A gentleman who said he was one of the store managers named 'Red' came and identified himself as one of the store managers. He said he wasn't sure why nobody came up and that was too bad that happened. I ask who the GM of the store was and I was told his name Brian . But I was also told he was too busy walking around the store looking at inventory to deal with customers who are not being helped. Clearly they have lots of managers, but none of them managing. I definitely would avoid this Home Depot. It was just so conveniently located off the freeway on my way to Sacramento that I thought I would grab something I needed. What a mistake. Looks like they have all the products one could want just no help in purchasing them read more

The Home Depot - A picture of the grinder purchase that I could find no help or receiving information on - Nurseries & Gardening Near Me - Vacaville, California

Bought the blue and red variety of these wind turning flowers and they add such a pop of color to my yard without having to water, fertilize or trim them like regular flowers. Such a good value for less than $6. each, I'm now wishing I picked up the yellow one. But the lady at the garden center said I should return or call to see if they may get a shipment for Spring or Summer time. I've picked up quite a few cactus succulent type of plants at Home Depot and all 5 of them are thriving neatly nine months later. I highly recommend their garden center for your outdoor pots as well. read more

The Home Depot - I'm still in the hunt for this yellow flower on top. - Nurseries & Gardening Near Me - Vacaville, California

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So the selection of items in store isn't great. I think that's becoming very common in most brick and mortar stores. A much larger selection of items online and they have the option of delivery. But the customer service experience here is outstanding! I wish the customer service at all the Home Depots were this good! Very consistently employees will go out of their way to ask if I need help finding something before I ask. Or when I flag someone myself even if they're busy they always have a very cheerful and helpful attitude. Or they direct me to someone else that can help. For example someone was closing and aisle but directly me to a guy on the showroom floor to unlock the saw blades. Another time a man that was restocking shelves must had seen me wandering the same aisle slowly a couple times. He was able to help me find the gas auger I was looking for (location not listed on the website). Another time an employee that was on cart duty went out of his way to help me load 10+ bags of landscaping rocks in my car and then took the cart back too! I didn't even ask. He offered first! Another outstanding feature of this HD is you can actually use the shelf check out. You can scan and buy things yourself without assistance. The lines move super fast. It is a great shopping experience here! What they lack in selection of inventory they more than make up for in customer service! read more

I am frustrated about an order I placed with Home Depot, Vacaville in early Nov 2025 and still have not received. The tracking said delayed. I forgot about it because it was for our cabin and we were going until after christmas. Few days before xmas an employee called confirming we received it because of some mix up in the system. They said they would call back and let me know. Never did. Today 12/29 and still NO progress. I paid the storage bench by home depot credit card 600+ and now they have to refund me via credit on account or they can process my refund. How does this happen nowadays? read more

Waited 6 weeks for garage cabinets and wrong color arrived. Another 6 week wait!! When ordering their cabinets, get estimate, drawings with dimensions and check you bin size remember that shelve depth is 1" shorter because of backing a few days before signing agreement (don't fall for "sale" only now). You're going to live with these for ever! Also check color many times (Murphys Law). Sad homeowner read more

Second time experiencing 5 star service. Outstanding Customer Service from Mannic at Home Depo. I had such an amazing experience at this Home Depot, and I have to take a moment to highlight one exceptional employee -- Mannic. Before he even clocked in, I had just parked in the lot across from the cart area when he kindly offered to grab me a cart. I told him I was okay, but I was honestly touched -- no one has ever done that for me at any store before. It was such a thoughtful gesture and set the tone for the rest of my visit. When I went to check out, there he was again! He smiled and said, "I see you found some plants -- how was the garden area? Was it too packed?" I told him it was perfect and appreciated him asking. Then, to my surprise, he asked if he could buy my daughter a lollipop. I said it was totally fine if it was okay with him, and he insisted, saying he'd love to. That small act of kindness absolutely made our day. This is only my second time visiting this Home Depot, and both times have been nothing short of wonderful. You can truly tell that this store hires people who care about their customers. Thank you, Home Depot, for having such an incredible team -- and a huge shout-out to Mannic for going above and beyond with genuine kindness and heart. read more

The Home Depot - My daughter's lollipop - Nurseries & Gardening Near Me - Vacaville, California

I purchased $1,200.00 dollars of windows covering for my rental property from Home Depot from your Vacaville CA Store. Janice assisted me showing me a host of blinds. It was clear that she is subject-expert because days she was off, other reps at HD were unsure and suggested I should return when Janice returns back to work. Home Depot is receiving (5) stars for Janice in-depth knowledge of blind's products and suggesting what works best for customers. read more

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I have 12,000 dollars on my Home Depot credit card , called to make a purchase of 948$ just now and was denied due to the lady saying I need to be there in person, even though I was going to drive there to get my purchase with my card and I'd , she denied me ... Tried to purchase online and was still denied...... F your credit card I will be canceling after 10 years.. thanks read more

I purchased and spread a dozen bags or so of Vigoro 2 cu. ft. Premium Black Wood Shredded Bagged Mulch. I had to dispose of it all because the flies around our home were so thick one couldn't sit on the patio. We have to knock them off our slider door screen just to exit. What a nightmare. read more

A big thank you to Quinton (I hope I'm spelling that right)! He provided excellent service, attentive, patient, and super helpful while assisting us with our cement blocks. It's rare to come across someone so kind and willing to go the extra mile. Really appreciated his help! read more

Excellent customer service. Everytime I come to this particular location the staff os always ready to help and super knowledgeable. Special thanks to Sophia and Muty at customer service and Cory in tools. You guys are great! Thanks for your help with our home improvement projects. read more

Happy to report that this store has finally entered the 21st century and now has Apple Pay. So much better / easier. Thank you.

Never do curb side to go.. terrible service. Waiting for over 45 min. No help in site .called went inside. Nothing. Ended up canceling order. What a joke. read more

Garden Center: Nice plants but not a large selection of indoor plants smaller than 8". Planter pots are also limited in selection. Good selection of nursery pots however. Not a lot of staff working in the garden area but the cashier was nice and friendly. Price point is competitive. read more

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I ordered a garden window. It took me 4 months to get it. first they forgot to order it. Once they ordered it, they had ordered the wrong size. Finally receive it, get it installed. Inside looks fine. The outside looks hideous!!! They put 2x4's around to frame the window rather replacing stucco. Totally tacky. Very unprofessional job! read more

There were plenty of helpful people I encountered at this home depot going in today, but Amari really went above and behind, i think he is the manager but was walking across the store, giving suggestions, grabbed something from the back, he helped me find things i needed, offered advice and help, loading and even helped me save money! Couldnt be more grateful or thankful, such a great impression i will easily come back here (even though lowes is closer) because of how warm and welcoming he and his team were, Great value, great guy, great store and team. Highly recommend. read more

I wanted to give a shout out to the manager Joseph. Today we had an issue with a carry out order. Joseph listened to my concerns and responded professionally. He did not minimize my concerns. Thank you Joseph and Vacaville Home Depot ! read more

I have never rated any Home Depot, yes...it's my go to place, yes Ive shopped here many times as well as other Home Depot's but the quality of service o experienced today was above an beyond and I absolutely have to shout out the two people who helped me. All I had was a question about a rolling tool box. Norma not only answered my question but "we" walked halfway around the store looking for what I wanted. We didn't find it but we did find something better. Thank you Norma for going above and beyond even when you didn't have to. I would also like to acknowledge Amari, Amari helped me with the pricing of the tool box and he also lifted it multiple time trying to fit it into my car and that thing is heavy. Thank you sooo much Amari. I've been shopping at Home Depot mostly Fairfield for as long as I can remember but with this quality of professionalism and courtesy I'll be traveling to Vacaville's Home Depot more often. Than read more

The Home Depot - Nurseries & Gardening Near Me - Vacaville, California

False advertisement. Online and on the van itself it says rent for as low as $29.. you go in and they say "it's a $100 minimum" and they say they wont honor the online price or the price clearly stated on their vehicles. Shameful, dishonorable. You have lost our business. Lowe's charges what they advertise by the way. Actually it's less expensive about $20 for about 90 min. read more

The Home Depot - False advertisement. Online and on the van itself it says rent for as low as $29.. you go in and they say "it's a $100 minimum" - Nurseries & Gardening Near Me - Vacaville, California

Not so great, not helpful at all this time. You know those bulbs behind the numbers to the address at your house to illuminate them? Sometimes those burn out. Push-in style bulbs. Okay, I'll head over to Home Depot. I asked one of the folks up front where I could find one of these bulbs. Showed it to them and they directed me down aisle 11. Good start. Moseyed down aisle 11 and located bulbs. One looked similar, however it had two leads running down below the glass. I didn't want that. I wanted a bulb that looked similar to the one I was holding. So I waited until someone in an orange apron walked by. And waited... ...and waited... ...so after I woke up from a brief nap, I went up to the front and asked someone to help me. They said they'd call someone over to the electronics section, so I went back. And waited... ...and waited... ...after my second nap, I found a guy with an orange apron draped around his neck but not fully covering his torso. Looked like he was shopping for something, so I asked him if he was working and he hesitantly replied "yes." Pulled out the bulbs and showed them to him. Fairly quickly, he told me I should go to the place across the freeway. So I did. read more

The Home Depot - Nurseries & Gardening Near Me - Vacaville, California

Laura, thank you for helping me locate river rock yesterday. I was a little hard on you at first for not knowing what a push cart was, but your resilience in your responses showed out and it did not go unnoticed. Thank you read more

I have been to the lumber department twice now and had some wood cut for a small project I was doing. The employees name who helped me was named Yue. He was great both times. Helped me pick out the wood I needed and cut it for me. Nice guy. Did a great job. Really appreciated what he did for me. As for the rest of the store. Well.... It's a Home Depot. Trying to get help can be very difficult 99 percent of the time. read more

I had an incredibly frustrating experience with customer service at Home Depot on 10/25/2024 around 8:15 p.m. I went to pick up a vacuum that was ready at the customer service desk and was second in line. Although there were two employees at the counter, one was helping a customer for over 30 minutes, and the other was casually chatting with a client after assisting her for around 15 minutes before finally calling up the person in front of me. Meanwhile, the line kept growing, and the waiting time was excessive. After one of the other customers in the line requested additional assistance, another employee came over. She seemed annoyed to be called to help and didn't even acknowledge or apologize for the long wait. She asked for my ID and phone number, retrieved my item, and dismissively said, "You can leave now." When I politely asked to speak with a supervisor, she rudely questioned why I'd want to do that. I explained that the long wait was due to the employees chatting instead of assisting customers, but she just called her supervisor and told me to wait another 5 to 10 minutes. At that point, I was shocked by the lack of professionalism and just left. This was honestly one of the worst customer service experiences I've had. read more

I had an incredibly frustrating experience with customer service at Home Depot on 10/25/2024 around 8:15 p.m. I went to pick up a vacuum that was ready at the customer service desk and was second in line. Although there were two employees at the counter, one was helping a customer for over 30 minutes, and the other was casually chatting with a client after assisting her for around 15 minutes before finally calling up the person in front of me. Meanwhile, the line kept growing, and the waiting time was excessive. After one of the other customers in the line requested additional assistance, another employee came over. She seemed annoyed to be called to help and didn't even acknowledge or apologize for the long wait. She asked for my ID and phone number, retrieved my item, and dismissively said, "You can leave now." When I politely asked to speak with a supervisor, she rudely questioned why I'd want to do that. I explained that the long wait was due to the employees chatting instead of assisting customers, but she just called her supervisor and told me to wait another 5 to 10 minutes. At that point, I was shocked by the lack of professionalism and just left. This was honestly one of the worst customer service experiences I've had. read more

Most of the employees here are super helpful! Today my wife and I went into the store to get some wood for an accent wall we're doing...but had no idea where to start. YUE went above and beyond to help us pick out the right material. He even took the time to drop down some wood not available on the floor. He then cut all our pieces! We felt super comfortable and he made our trip easy. Thank you so much! read more

I purchased a refrigerator from Home Depot. Annie was my sales rep. Amazing customer service. She left be feeling like she cared. Great delivery people as well. read more

i purchased a kohler toilet from home depot in vacaville, calif well it arrived broken in pieces, it was in a box loose, no packing to secure it. angry because it was delivered on mar 14 2025, ups was to pick up the return the next day, had to call every day to see why it has not been picket up. here it is march 18th still waiting for it to be picked up which means my refund is being further delayed. this is really bad customer service, which there is such a lack of with these corporate hardware stores. read more

Robert in the lumber department was awesome! He took his time helping us with whatever we needed. He was also friendly and funny. Thank you for your service today Robert! read more

The Home Depot - Garden Center - Nurseries & Gardening Near Me - Vacaville, California

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Came here to purchase a water heater plus the gas connector and valve. Things are hard to find unfortunately. I'm running around the store trying to find the gas connector (which is not next to the water heater) and it ended up being at the back wall. I approached a worker there and he had no idea what I was saying and didn't even try to help me look. I showed him a photo on my phone and he just brushed me away and said it's online and i need to order it. I'm like I know I see that it's online but don't you have ANY similar in the store. He said no. Useless! I found all the items i needed on my own. read more

This is the place for Halloween decorations. They have so much more stuff than other places that are way different from places like party city. I can't wait to the horse and trailer display cuz it was awesome. Of course the tools are best thing about the store Checkout the garden center as well. There garden area is vastly taken better care of than Lowe's. HD and plants are alive and thriving, they look fresh and worth taking home!! read more

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Chris was very pleasant and helpful with replacing my Honda key fob battery. Very appreciated. Thank you, Chris! Battery selection was excellent. read more

If I could do a zero, I would. I went to buy a Ryobi Caulk gun that WAS marked at $39.97 from $59.97 Online and on the TAG. It didn't ring up right and I asked for help. NO-ONE WANTED TO ADMIT THAT IT WAS THE SAME CAULK GUN. Even though I asked specifically for it. It was handed to me by the HD employee. It was labeled as such, but they refused to honor the price. Not one single person. read more

Made an online order to pick up paint. 4th time the tint was not added to the paint. Asked for the manager and she tells me there is no way to order paint on line with tint. She still denied to apologize after I brought two other paint cans that were on line orders WITH TINT!!! She didn't try to problem solve just negative. If she goes on the website she can see THERE IS A OPTION to order paint with tint! I've been doing it for years! Check your paint or you'll give yourself an extra run with awful customer service trying to ask you to buy another can. Mind you she pulled my receipt and told me the color but said there's not a option read more

The service I received at a recent Home Depot visit was two tone. I went in for project supplies. I'm a 63 year old woman and have access to limited tools. That is why I've always considered Home Depot. Their customer service offers to cut your wood. I came with necessary measurements for the wood I needed to complete my project. I found a great deal on price...I guess it was being in the right place at the right time! I was thrilled at the savings, however, when I asked a floor worker to have someone cut the wood on table saw that is set up in back of the building, the worker made a snide comment saying I'd already gotten a deal and he is not cuttibg the wood. I mentioned customer courtesy and he walked away. I asked a different person who was happy to call for help for me. No one came to the saw location. I asked a second and third time...I waited 45 minutes total. The person calling for a clerk to help me said he'd personally find someone. He apologized for the wait. Finally, the person who came to help was the same person I asked in the beginning who had walked away saying he wouldn't cut the wood. He rolled his eyes and again mentioned I had gotten a deal. I felt he may have left me waiting 45 minutes hoping I would leave because he didn't want to cut the wood but said nothing about that. He said he would make the first cut free but anything after that would be 50 cents each and I said that's no problem I'm happy to pay. In addition, I said I was grateful for the deal because I came prepared to pay full price. He then walked away. He went to get his manager. I met the manager halfway down the aisle and said that this was two separate issues and had nothing to do with price, rather, It had to do with customer service as advertised. She told me there was some things they could not do per policy and I inquired if that meant a certain wood I was buying. She did not answer the question but again told me they couldn't do it because certain policies said they could not assist me. At that point, the person who'd been calling and helping me find someone to cut the wood walked up to us and offered to do it for me. The manager said, " okay you can do it if you want to." What happened to policy? She had literally made a false statement! I couldn't believe it! It was slow in the store with plenty of time to assist. This really left a bad impression for being a bad business call on the part of the manager and employee who had walked away. The person who stepped up to help me restored good customer service by helping me get things done. After one and a half hours of rotten customer service, he restored faith, walked me to my car and loaded supplies in my hatchback and apologized for the trouble and the waiting . read more

The Home Depot - Nurseries & Gardening Near Me - Vacaville, California

I had the pleasure of being helped by Jennifer and Blanca...both went above and beyond to make my experience stress free! They were both friendly and professional. Although I live in Fairfield I shop at the Vacaville Home Depot as they are much more helpful than Fairfield! It is worth the drive if you are lucky enough to be waited on by Blanca and Jennifer! They should both be recognized for their stellar customer service skills! Thanks ladies! read more

Shed purchase on a promo deal be careful ended up being a huge headache if u have an alternative take it

Great customer service. Staff are welcoming and friendly. Mona and Dustin made my carpet search seamless.

Worst customer service EVER! Ordered a convection microwave for over $600 from Home Dept after speaking with their rep in appliances about what would fit our needs. Unfortunately, what we wanted was special order so we had to wait for it to be delivered. When it finally came the delivery people were rude and just shoved it in the door and walked away. When the appliance guy showed up to install the microwave i left to an appt. when i got home I realized it wasn't even the microwave I ordered. I had to call my guy back to uninstall the microwave and run it down to Home Depot Vacaville. When i get there the ladies are really nice but store manager Allen Fox seems irritated. Not my problem. So he tells me TRACY will call me the next day to work things out. Tracy called this morning with the worst attitude. She tells me my microwave is on back order until the end of June. She then says that's probably why they sent you the one you got! Are you kidding me? GE and HOME DEPOT think it's ok to send me a microwave worth under $200 to replace the over $600 microwave we purchased because it's on back order. Horrible! When i call Tracy on that comment she then gets mad and starts cutting me off and refusing to let me speak! The store manager Allen Fox is rude and it's no wonder why the employees are too! He starts blaming homedepot.com for the problems and is rude because i want the money I'm out of pocket. $215! Take some responsibility for your Home Depot brand. I will NEVER ever shop this place again! Lowe's will be getting all my money moving forward. I am beyond annoyed with this store and their customer service! So now my house sits in disarray until the end of June because they can't do their job correctly! read more

The Home Depot - Missing microwave! - Nurseries & Gardening Near Me - Vacaville, California

What a shit show! Asked 3 worker's for assistance I called customer service while standing on isle 3 and was told "I will call someone" THANK YOU MANNY AND DUSTIN ya'll made my hour visit better. read more