Super friendly professional staff. Came in yesterday near closing for one thing. The guy and girl at counter were very gracious and nice. Organized clean local ACE so much better than hoards of people at home depot read more

Stay away! Shop at the big box stores like Home Depot and Lowe's. Bought a craftsman leaf blower for my local Ace Hardware store in Elk Grove California. After two months of using it, it stopped working. It was still covered under warranty so when I called the store to exchange it, they told me I had to take it to the store and Dixon unfortunately the store I had to take it to is one hour away from where I live. I took day off from work to take it there after about a week they called me to pick up the unit they let me know it wasn't covered under warranty so I had to pay the $58.05 to fix it. Of course it wasn't covered under warranty. I took home and was ready to use it. I turned on the unit and stayed on for one minute and then died. I called the store and the guy who fixed it tried troubleshooting it but it still didn't work. He told me to bring it back. I told him I can't take another day off from work to bring it back. He told me to call craftsman and have them take care of it. I called craftsman and he told me to take back to the store where it was fixed and have them send them a slip that it wasn't working. At this point it would've been cheaper to buy a new one instead of wasting three days going back-and-forth fixing it. Never ever shopping at Ace Hardware again. Home Depot and Lowe's are way to go. read more

The folks at ACE Dixon are the MOST helpful people around. They go out of their way to help find items, or provide expertise to someone, like me, who is not in the construction trade. I've gone in there literally describing something as a "dothingamabob for shelves" and they knew exactly what I was talking about. I absolutely love this place. Plus, something you'd never say about a hardware store, they have the most amazing selection of pies. Peach is my fave. That's the one drawback of going here, you'll walk away every time with pie if you have no restraint. read more

Never realized how amazing this place is tell I got older and had kids and being able to get something I need quickly really matters. The customer service is amazing the second you walk through the doors you are greeted and felt welcome. Only down fall is that most of the employees ( mainly the guys ) assume I don't know what I want or what I'm talking about. But I've started to get use to it. The store is clean and finding what I need is easy. The lumber yard is kinda messy but it's whatever. I also have taken equipment in now that they got a new mechanic ( I wouldn't waste my time or money with the last guy that was there I think his name was John) the new guy is amazing and helped fix my mower that the other shop in town thought they "fixed". I think his name is Bryan he is great and when I called for an update the gal in the shop knew who I was and was able to help me immediately with an update that they were waiting on parts. They said it was a 2 week wait and I got mine back in 10 days and fixed correctly have not had a single problem with it. I will definitely be bring my other equipment here. read more

Great! The employees at Ace are always very helpful every time I asked for advice! Brenden, Gabe, and a few others were always willing to help me with small home projects that I had questions about. The service at this Dixon Ace is much better than what you will get at Home Depot or Lowe's. I will definitely be a returning customer to Ace. Thanks! read more

The people here are fabulous. You need a 6' length of chicken wire or some other random hardware necessity, they will help you. I love that. And they never roll their eyes at my ridiculous requests. What's that additive you put in paint for your bathroom? Will you be carrying Holly plants this Christmas? Would you happen to have a Mexican Chimnea? If you're tired of blank are-you-messing-with-me looks elsewhere, try Dixon Ace Hardware. And I love the Benjamin Moore paint selection. read more

This hardware store is a gem. Has pretty much everything you could need and has a great fun Decour section. The owners are my neighbors and they are such amazing people also. read more

I had a list of home repairs to accomplish on my day off. My first stop was Dixon Hardware & Lumber. Their customer service is second to none. I accomplished my goals, and crossed everything off my to-do list, thanks to the helpful employees at my local Ace Hardware. read more

Why is their single Duracell DL 2032 battery for a key fob $6.99 when the Ace Hardware in Vacaville is $4.99. That's $2.00 difference for one little battery??? read more

I was in trouble with a project that I was having but man I have to tell you ace hardware is unbelievable because they hire the best staff. Joseph hopped on the phone and went completely out of his way to help me and my friend. He completely saved my entire week and my entire project when Home Depot could not. Five stars to Joseph five stars to Rachael five stars to the entire staff if you need something. You have a problem you got a come here get them a raise 100% read more

The people here are always so helpful and approach you, so you don't feel like you are bothering them... because basically they will ask you what you need help with before you get a chance to ask them. This weekend, I went to get some seed and couple flowers and I thought I left my Kentucky Green Beans in my cart. So I called and I believe I spoke to Elizabeth, who looked for them. She said she couldn't find them but she gladly set some aside for me. I ended up finding my seeds in my car and calling back, but that is just awesome service! read more

New riding mower was running rough. Charged $150.00 for pick up and delivery. Total bill under Warranty was $249.55 Said I had bad gas so when I got it back and it still ran rough I asked what they replaced parts wise...Never to this day have I got an answer. Would I recommend these people for Troy Bilt Warranty repairs 100% no !!! read more

Note: Review is for a truck rental only (Penske) Dixon Hardware & Lumber Co. (Store front) - http://www.yelp.com/biz_photos/dixon-hardware-and-lumber-company-dixon?select=QB6mZI88E2zqWiYtIn8cvg I made reservations for a 22' Penske truck for the end of August, two weeks prior to my pick up date using my AAA discount. The online rental process @ the Penske website was painless and easy... Well at least until I received a phone call from Dixon Hardware & Lumber a couple of days before the pick-up date. - 1st Message: Good morning, this is Dixon Hardware & Lumber calling about your truck rental. Unfortunately, we overbooked trucks. A truck is available but you will need to pick it up from Sacramento rather than Dixon. We can have a truck here but not until the day after, thank you. My first thought after hearing this was, "WHAT THE F*K?!" I made the reservation two weeks prior and two days before pick up you are giving me this call? 'After my fifth, "WHAT THE F*K?!," I decided to call back the next day after my blood cooled from the temperature of the sun to a nice simmer... Un'f*ken-believable! "Serenity now! Serenity now!..." (Sigh) - 2nd Message (Received the next day in the am): Hi, this is Dixon Hardware & Lumber, we will have your truck here but would it be okay if your pick up time was @ 9:30pm rather than 9am? Please give us a call. Okay, so I guess they got the clusterf*k of the reservation situation sorted out... 'That's a plus. After all, when people reserve a truck for a move they have other pieces of the puzzle in place that coincide with the actual truck being present on a particular day such as hired movers, specific move out/move in dates, etc. When someone's renting a 22' truck, it's no small move. I wasn't moving a 3-4 bedroom house, rather just one guy with a whole lot of art, art supplies, books, and lots papers. (i.e. - A whole lot of sh*t) Also, add one bully-pit with about as much crap as a very spoiled, small child, plus chew toys. HAPA (My co-pilot) - http://www.yelp.com/biz_photos/dixon-hardware-and-lumber-company-dixon?select=ig2XVbK40hR_SbgnqadkdQ I called Dixon Hardware shortly after I received the second message. I told the lady on the phone that if it would help, they can have the truck their at 10am versus the original 9am pick up time... I try to work with people, especially if their in a bind. It makes it a bit less stressful and hopefully smoother for everyone, "Win-win!" The truck - http://www.yelp.com/biz_photos/dixon-hardware-and-lumber-company-dixon?select=U6HEkbyvYR5u71942LhacA We arrived just after 10:30am and the truck had just arrived right before we did... 'And that worked out fine. Backlot - http://www.yelp.com/biz_photos/dixon-hardware-and-lumber-company-dixon?select=47OuanAurN45hEnd0UvYuQ The nice lady that helped me check out the rental was great, she was friendly, knowledgable, and answered all my questions. She was thorough and it was very appreciated. She discovered that one of the fluid levels were low on the rental and happily topped it off, did I mention, thorough? - "Mahalo for the aloha!" Photo - http://www.yelp.com/biz_photos/dixon-hardware-and-lumber-company-dixon?select=8qoiPDT54bjZPzBTwPS2qg So, what originally was supposed to be a 22' truck, ended up being 26'... I was already a bit nervous with a 22' truck and a 26' one didn't make me feel any better BUT it did have an air seat. It was like being on a roller coaster!... 'And you bet your sweet @ss I took out insurance on this baby, being part Asian, the odds were already against me. Photo - http://www.yelp.com/biz_photos/dixon-hardware-and-lumber-company-dixon?select=FYnXwoV4aLbTJmutAVkTTw All in all, not too bad of an experience after the dust settled with the exception of the initial voicemail message of "Hello, we don't have a truck for you." Hey Penske/Dixon Hardware just keep in mind that if this is how you plan to handle business with truck rentals, "It's a slippery slope, my friend," and expect to lose your clientele. I've used Penske in the past, when I first moved to the OC and in May of last year when I returned to the SF Bay Area. I was a very strong advocate for Penske but after this recent experience my faith is not quite so strong... 'Within the past few years, I have seen more and more third party partners teaming up with the truck rental company. Penske is a great value especially if you're a AAA member BUT I'd easily go with a competitor and pay a bit more if it guaranteed me a truck on moving day. I hope Penske doesn't bite off more than they can chew with choosing quantity versus quality of service. When I returned the truck, I heard more unsettling stories about missed dates and people not having a rental truck when needed... 'Precursor of Penske's future? I sure hope not. - Aloha! Food: n/a Ambiance: 3 Service: 3 (Customer service, great; reliability of service, questionable) Value: 4 read more

See all

This is a great store, with lots of products and great people. I needed both solid and perforated 3 inch drain pipe after the recent deluge. Dixon Hardware and Lumber had both in stock and at a great price. Customer service was efficient, friendly and excellent. Beats HD hands down! read more

The staff at this Ace is like no other! They're there to help no matter what project you're working on! They will come up with a solution for any issue you're having no matter how big or small, they will get it done! I love going to get any household needs there! read more

Absolutely love this Ace Hardware! Employees are always there to help right away, and very knowledgeable about their products. I will take them over the big box stores any day! read more

While prices on certain things can be a bit higher than other places, they have good sales and I like the online ship to store free feature. It's convenient to pick-up items on lunch. The staff is always friendly and helpful. I may pay a few bucks more here and there, but considering the short checkout times, ease of parking and the professional and courteous customer service, it's completely worth it! read more

This is a good old-fashioned, Apple Pie and I drove my Chevy through the levy store, I enjoy going here, the people are all very respectful, very patient and there are a lot of talented people working here that can help you with most any hardware need. If they don't have something you need, they will help you find it. I don't know how these small busineses stay in business going up against the big box stores, but I do try to support them as often as possible as I want to help out my local economy. The prices are a little high, but they don't have a lot of control over that if they're going to survive. Keep up the good work and attitude Ace hardware! Myself, my neighbors and friends use and appreciate the staff here, they really care about and treat you well. read more

I have always felt that everyone was always helpful. However, I will not be coming back as I felt unsafe. Even though they have a sign that you must wear a mask, they are not adhering to it. The staff are wearing masks, but customers are not. When my husband asked about the situation, the response was that "they couldn't do anything about it". What about "no mask, no service"?? read more

Same rating for the same reason, but now I have done a little research to add to my feeling that not accepting my Ace Rewards credits is a very short-sighted and misguided policy. I visited both the Ace stores in Davis and Vacaville and asked both the same question: would they accept the Ace Rewards for credit even if they displayed the name of another Ace store? There was no hesitation at either place. "Of course we would--that is your money to spend at an Ace store. I was also able to learn why prices on Ace items tend to be higher in Dixon than in Vacaville.....for the identical items. Apparently Ace publishes suggested selling price lists, three of them, to guide their stores in pricing. The Vacaville store uses the lowest price list; Dixon apparently uses a higher price list. read more

Ace Hardware in Dixon used to be the best for product and customer service. There used to be people willing to help you, now even when they page for help to a certain area no one comes to help. Won't be shopping at Ace any more. read more

I would like to thank everyone who helped me with the purchase and delivery of my fountain. Dixon Hardware is the best. They go out of their way to make customers feel welcome and to provide them with superb services. read more

Great hardware store with amazing service. Totally love the Amy Howard workshops. Would highly recommend for everyone from the contractor to the DIY enthusiast! read more

I would like to commend this ACE hardware store for their AMAZING customer service!!!! They provided superior customer service to me and technically I was not their customer. They corrected the unbelievably horrible service I had received at the Vacaville Ace Hardware. Vacaville had a pallet of marked down paint base quarts which I was initially told would be tinted if I took them into paint department. Planning to use these for a children's art project I was thrilled for the savings. When I took the 10 quarts to be tinted, I was told no. They would not tint them. Not even when I offered to pay to have tint added. The clerk went on to tell me to take them to Lowe's where they sell same paint " and if I was nice maybe someone would tint them for me". I tried several places seeking to purchase tint without luck. Took a chance and went into Dixon Ace Hardware and was overwhelmed by the kindness of their employees as I explained my situation!! Steve, Tony and Nicole saw to it that I walked away with each base tinted to my desire while refusing payment!!! These people are good people!!!! Though they are a bit further from my home I will from now on travel to them!! AMAZING CUSTOMER SERVICE!!! Doing the right thing because it's right!!! Much thanks and success to their store!!! read more

Purchased a weber bbq grill for my husband for Christmas. He loves it, and especially loved that it was delivered fully assembled by the friendly Dixon Ace Hardware crew. Thanks guys!! You are the best. read more

We rented a penske truck for our three day move. Penske had given us a larger truck than we had expected, and i was a bit nervous about making turns. The older lady at the dixon hardware store (i think her name was Donna) was very kind and provided tips on driving. She even went out of her way to give me a mini lesson. Im sure that this made a huge difference in my confidence and ability to pilot the truck over the course of the weekend. A positive experience! read more

The folks who work here are always very nice to me and my children whenever we come in. I have always received help before I have even had to ask. I think the pond is charming, kids like to look at the fish. Very comfortable atmosphere. I always try and seek out Steve he is good for answering my questions from paint to garden and everything in between. BTW I love the whole free paint Saturday thing ACE does every once in awhile. I will be back again and again. read more

I love this store. Each time I have gone in, the staff has been so helpful and nice. I have a coat hanger that I am refinishing and the guys helped me pick out wood putty, a paint color and gave me some tips on how I should handle the project. They weren't rude or acted like they were experts in a snotty way. They are just encouraging and helpful. As a female, it is nice to get treated as an equal in the store. I like how they seem to hire young kids and they obviously train them very well because they are very knowledgeable and nice. I'll make this the only store I go to for my home improvement needs! read more

Great customer service. I reserved a Penske truck for a move and the pick-up site was here. I called them to confirm the truck ahead of time; employee was very helpful and professional. Penske's Sacramento office called ahead of time to let me know the truck wouldn't be in by the time I had reserved it for. I needed it by a certain time, so I had to cancel, but greatly appreciated the courtesy call ahead of time. That allowed me to make other plans. (On the other hand, I ended up having a very stressful experience with Budget trucks after that, because they did NOT let me know ahead of time that they wouldn't have the truck at the time I reserved it for!) Knowing this, I would rent from Penske at this site again in the future. read more

Great little locally owned and operated hardware store. Friendly staff that knows my name.

DH&LC Need a washer for a 1954 Crane faucet that is impossible to find at any big box hardware store, DH&LC is the place! Although they may not be the cheapest place one can buy things, but that's not priority. The items they carry are quality and they stand behind their merchandise. And the staff is second to no other, especially Doug. There doesn't seem to be a project he hasn't done himself. He is always willing to take the time needed to assist and educate us, "do it yourself" types. I am fan of DH&LC, love the service and knowledgeable staff. James read more

Friendly small town service! I'm always greeted when I arrive and they are fantastic about helping find exactly what I need to do the job. Kudos on a great experience, every time! read more

I like to go to Ace when I know I'm going to need help finding and choosing an item. I've not been disappointed. The staff knows its inventory and have always given me quick valuable help. read more