These guys are crooks. I have a snake that I regularly buy lamps and mice for here. In the two…read moreyears I've been here, I never had an issue. Now with the new owners, the quality of product and customer service is in the toilet. Someone picked up a mouse for me and accidentally told them a rat. I immediately brought it back to them with the receipt and they refused to exchange it for a mouse. They made me purchase another one and then refused to take the rat back. What am I supposed to do with this rat? I've also purchased two lamps from them recently and had a very similar experience. They test it before you leave to make sure it works bc there's no return on lights. It works when they test it and in both cases, the light burnt out in less than a week. They're clearly using the lamps for other things (chickens and other reptiles) and putting those bulbs back in the boxes then pulling this no return BS. Don't trust these people, go to literally anywhere else unless you like wasting your time and money

Went in looking for parts for a proprietary kennel system they sell one phone call didn't work one…read moretrip down with the part that I needed 12 more of three laps around what the part was at the counter I walked out to the back took a picture of the merchandise in stock that I was after employees still had no knowledge of what the parts were understandable contact Manager for assistance and knowledge on merchandise manager was incredibly rude didn't wanna help and when I was instructed that he had to order them and they were coming from Texas and he could order them maybe sometime next week I realize that I am capable of ordering them so I suggested I should order them I got called a few four letter names think them for their service the manager and owner followed me out and attempted to assault me in my vehicle. I wouldn't dark in their door if they were the last business in California

Great service and yummy pets!!! I meant CUTE! Aha -_-' They…read morehave great deals on pretty much everything! Services are awesome! And even though I wasn't able to play with the spiders haha, but at least they HAD insects

Cashiers need to hurry up instead of having a full on convo when there's a whole ass lineread more

Kudos to Dakota for caring for our Layla!! She is Always so…read moregentle with her Excellent care !!

I took my dog today to get washed and groomed for the first time and he looks so GOOD!!! I was so…read morehappy. Jenna did an outstanding job with him!! I was so impressed that he's already booked for his next grooming. He was so scrappy and now he's so handsome!! Thank you Jenna!!!

We have been buying from this location for years as we live in Green Valley... Sometimes their…read morestocks are not full and incomplete.. As for cashiers, there are no friendly ones and no greeters except for one young dude but he's gone maybe back to school.. For few times we went and bought our dog food, these woman cashier has been nothing but rude and un friendly. Just looked at us as we entered and as we checked out she was busy playing with her phone or reading a book and just gave the receipt to us without even looking nor saying thank you.. We instead said thank you and have a great day but the response was aha, like aha is not an answer as per Judge Judy.. Learn the importance of Public Relation or Customer Service esp if you're working as a cashier or anything that requires communication...Her name is Alexx , short kinky hair.. Her shift is in the afternoon

Love the pricing! Made getting supplies for my foster kitties a breeze. They also have a huge…read moreselection of items!

Megan and Isaiah are an excellent fit for the parts department, they bring a super vibrant…read morepersonality and make a great duo. Tyler in service is strongly educated and knows his equipment and always willing to help when called for questions on what to do and how to do it, he also runs a strong service department. Matt is the face to the whole dealership when you walk in with his pleasant smile and willingness and helpfulness to make sure to point you in the right direction. The owners should be proud of the team they acquired, the staff in the shop is always willing to help with a knowledgeable background. Thank you for being a BIG and wonderful part of our community.

Green Valley tractor is by far the best place to both purchase and maintain your equipment. The…read morestaff there are stellar in both their service and professionalism. Tyler is always on point and true to his word which these days is a rare trait.

Brandon was very welcoming and friendly. He is also very knowledgeable and offered recommendations…read morebased on my situation. The Pet Shop is bigger on the inside than it looks on the out. It well stocked and offers a wide variety of pets supplies. I will definitely be supporting The Pet Shop over the big box pet stores.

The best staff ever, we love supporting the Pet Shop! they always have everything we need and the…read morestaff are so friendly and welcoming. A lot of love is at this business! support small local businesses!

Overall, in terms of competition with other big box pet stores, which I usually don't support when…read moreit comes to aquarium pets, this location is by far the best. You can obviously tell that they have a dedicated staff to the aquatic section that actually care about what they're doing and go out of their way to keep everything clean, neat, organized, and for the most part the stock is healthy and there's a great variety. The store gets a high rating when it's compared to other big box companies that are similar to it, but my only grievance and the reason why it didn't get five stars is because they have an in-store policy where they try to tell you that they can't sell any pets or aquatics one hour prior to closing. As somebody who used to work in these kinds of stores, I understand that closing is sometimes hectic when still having to tend to customers and anyone would love to be able to get their closing routines done by closing, but that's not how business works. In a perfect world as a prior employee that would've been awesome to be able to clock out once the doors close but once the store closes, that is when the closing routine and taking care of all the animals for the night is supposed to begin. During operating hours, sales should never stop. So although it can be extremely annoying when customers show up late or close to closing, sometimes that's all people can do depending on their work shift and they're trying to make it to the store before it closes. An average person might think, just come the next day when they're open, but when it comes to first come first serve on certain fish that are already hard to find, you want to be able to get what you can find as soon as possible before someone else comes before you. A pretty long grievance, yes, but I like to be thorough lol

Took my dog for ear cleaning and bath the lady didn't clean her ears right to the point where it…read moregot infected . terrible shouldn't be working there if you don't know how to do your job right .