Kudos to Dakota for caring for our Layla!! She is Always so…read moregentle with her Excellent care !!

Extremely Disrespectful & Accusatory Experience I had one of…read morethe most humiliating and upsetting retail experiences of my life at this location. I ordered a brand-new aquarium filter online (nearly $200) and picked it up from this store. The box was fully sealed, so I had no reason to suspect anything was wrong. Due to my busy schedule, I opened it about a week later--only to discover that the most important parts, including the motor, were completely missing. On top of that, the main filter unit was dirty with grease/algae, clearly indicating it had been used before. When my husband and I returned to the store to explain the situation, the male manager was extremely rude and immediately accused us of stealing the missing parts. He told us "this cannot happen" because it was not marked as an open box and directly implied that we were trying to commit fraud. There was no investigation, no professionalism, no attempt to de-escalate--just outright accusation. We were so hurt and shocked by this treatment that we left the defective product there without even asking for a refund. Later, only to protect our dignity and prove that we are honest people, we returned and purchased another filter for $200 in front of management. A female manager gave a brief apology for his behavior, but we were never refunded for the first defective unit, which they kept. I am a nurse by profession. My husband and I are hard-working, honest people. Being publicly treated like thieves without proof was deeply painful, degrading, and completely unacceptable. This was not just poor customer service--it was character assassination. I will never forget how this store made us feel. I hope PetSmart corporate takes this seriously because no customer should ever be treated this way.

Great service and yummy pets!!! I meant CUTE! Aha -_-' They…read morehave great deals on pretty much everything! Services are awesome! And even though I wasn't able to play with the spiders haha, but at least they HAD insects

Employees can keep their opinions to themselves about how to train our animals. I take great care…read moreof my dogs. Yeah, I use a prong collar during training, because Cane Corsos and Dogo Argentinos are big strong dogs. They require a ton of discipline, and consistency. So, don't tell me how to train my dogs. Or tell me that it's unethical. Thanks. If it wasn't supposed to be used, it wouldn't have been created, approved, and sold in your stores.

I've driven past this place a thousand times thinking nothing of it. I definitely judged a book by…read moreits cover with location. Recently got some pea puffers and was in need of snails to feed them. I walked in and was immediately taken back by all of the tanks in the store. Tons of really well taken care of BEAUTIFUL bettas. And lots of happy fish. I spoke with the worker asking if he can source a specific fish for me and he gave me some really great info and I'll be reaching back out to them soon about it. Before leaving, he handed me the bag of snails and said he didn't have much left and that I could take the for free. Such a super kind gesture. Have a feeling I'll be a regular here. Definitely worth checking out to anyone looking for a local spot.

I've gone to this shop twice and they are so helpful and accommodating! First time I bought a pleco…read morethat has grown quite a bit and is really happy. Lol. Definitely a pet parent right? A couple weeks ago I went back to purchase a betta but after learning my aquarium had only been cycling for 4 days he sent me home with goldfish to assist with the needed beneficial bacteria. No charge!!! Wow. Who does that? Well they have a customer for life now...and I plan to pay it forward by returning these fish so someone else can also benefit. Its a small place in a strip mall but they have fresh and saltwater fish. They don't have a large selection of aquarium decor but the fish are healthy and the service is professional and much appreciated. Masks are required. Gotta respect that.

Staff our always friendly and Helpful. They are well stocked and have what I need at a good price.read more

Super amazing customer service,, they all answered all my questions,, and they all have all we need…read moreit ,, They all took the time to explain every detail and helps us to get all ready for our chickens and bunnies

We brought our older dog in after hearing about The Paw Spa from a Samoyed owner at a local park…read moreand all I can say is our days of home grooming are over! When we picked up our boy he looked fantastic and was so so happy! He was showing off how good he looked and felt. With the cooler weather this summer, and our boy's age and arthritis, we haven't bathed and groomed him at home as much as we'd like as we groom outdoors and prefer 90+ degrees so he doesn't get chilled or his arthritis aggravated. So the old boy's coat was a bit impacted and needed a good professional grooming. The Paw Spa gave him 2 treatments of deshedding conditioner then blew out the impacted fur. When we got home our boy was dancing and prancing all day just running around showing off. And for 2 days he would stand next to us for us to pet him - I think he was showing off and letting us enjoy his fully deshedded coat and soft silky fur. A week later and he's still walking up to strangers to let them enjoy his fresh, clean coat. The staff at The Paw Spa were nice at drop off and especially friendly when we picked up our boy (he loves charming folks and wins over everybody). As our old boy needs to meet new people every day or he gets very grumpy his clean soft coat draws everybody who sees him to pet him and be charmed by him. Our clean boy is getting so many new friends we haven't heard a grumpf or grumble or complaint in the week since the grooming. So, so nice for us! We're planning on becoming regulars and will be bringing both dogs in the future for regular grooming. One funny thing is the way we tell these 2 dogs apart is the color of their heads, dad is darker. Well, after dad's grooming he had lightened to match his son's color and for a week we couldn't tell them apart. But, this breed is known to change color often, and after a week he's starting to darken again.

They did a great job with both my dogs! They were happy after being pampered! Going to be a…read moreregular customer now!

Update, A day later, ended up taking my pet to the local…read morePetco..Much better job!. Tried to talk to owner of tody tails, solution was bring my dog back to be groomed again by same groomer. I refused, didn't offer any further solutions nor would extend a refund. Contacted my credit card company..Lady fought tooth and nail not to give a refund. Pocket book is more important than making it right for some people. Anyways, Got ahold of the BBB and the the city to deal with the business. Subpar service and care of our pet babies without any care will not be tolerated!

I was able to call and get my frenchie in the same day - the ladies were very friendly and my dog…read morefelt comfortable....they put the cutest bow tie on him after his bath ! Will definitely bring Brixx back in the future

Been in the hobby for over 20 years and took a chance transitioning to reef. Thanks to Ralph and…read morehis expertise I am loving my rank and this hobby again. Ralph really takes the time to make sure you are having success with your tank and actually enjoying the process. Love the attention to detail with how his store is set up and Ralph and staff always find what I am looking for.

Everything went well. I'm new to everything salt water. The customer service is above and beyond…read moreanything I could have ever expected. Every question I had was answered and I hadn't even made a purchase yet. This is definitely my new go to place for aquatics. I started with corals that are beginner friendly and I can't be happier with the selection.now it's time to watch them grow

I adopted my sweet boy, Jelly Belly, in August of 2023 from the SPCA. The staff was very friendly…read moreand the meet and greet/adoption process was quick and easy. He had previous medical history that they had the vet discuss with me over the phone before I agreed to adopt him. I felt the adoption fee was COMPLETELY fair considering my adult dog was neutered, chipped and up-to-date on all of his shots + flea/tick meds due to this facility, plus they housed and fed him the entire time he was up for adoption. Everything about the process was transparent and I could tell the staff do actually care about the animals. I donate to the shelter from time to time as a thank you for uniting me with my soul dog and they are always appreciative. I couldn't have had a better adoption experience. Thank you SPCA for everything you do for these sweet animals!

Everyone is so friendly and kind. Our sweet pup died and we donated her things to them and they…read morewere so appreciative. The volunteers and employees really care and the place was very clean. It's really hard to find. Highly recommend

Thank You Sheriff Kristina Bradley. I'm so grateful for all you do for the animals. You are God…read moresent...!!! But listen, Blue is missing and I'm trying to find him. Someone told me he was in the dog pound so I checked the claybank location and he isn't there. My number is 707 790-4434

My brother found a lost dog wandering around our apartment complex early in the morning, he kept…read morethe dog until around 2 pm when I got out of work so I could help him take the dog to the shelter. The lady at the front desk asked us some questions but had an attitude since the start. After we handed the dog over and were literally leaving almost to our car, a lady chased after us and asked in a rude attitude, "Are you sure that's not your dog" I said no and asked why would I lie, and she responded with attitude saying, "Because people do it all the time" I understand they probably deal with difficult situations but there was no reason to treat people trying to help a lost dog like we were doing something wrong. Was by far a horrible interaction and what made it worse is that this isn't the first lost dog I've brought here, and I've never been treated this way.

I wanted to share my appreciation for the excellent service I received from Michael, the Sales…read moreManager and his whole team at the Fairfield Sportsman's Warehouse. It is rare to find a manager so willing to dive into the technical details with customers. Michael is incredibly knowledgeable, patient, and clearly takes pride in ensuring you walk away with the right gear for your specific needs. He didn't just point me toward a product; he took the time to discuss the nuances of the equipment, which I genuinely appreciated. The entire atmosphere of the store reflects his leadership organized, professional, and welcoming. If you're looking for someone who actually understands the sport and treats your questions with respect, go see Michael. I'll definitely be returning to this location for my future guns.

First time shopping at Sportsman's Warehouse. I came in to buy some 9 mm ammo. They had 3 guys…read moreworking the counter and I was only person in line. One person in front of me being rung up and took forever once it was my turn. The guy processing my transaction kept canceling the screen when I tried to enter my telephone number for rewards At least the prices are decent.