I usually love Tractor Supply and buy most of my animal supplies there. I normally shop at the Vallejo location and have always had great service. Recently, I was looking for baby chicks and the Vallejo store told me to try the Suisun or Dixon locations.
When I called the Suisun store, the employee who answered the phone said his name was Kevin. When he picked up, it sounded like he was talking and laughing with someone else and wasn't paying attention. I asked what types of baby chicks they had available, but he responded by asking, "What? How many chicks do we have? We have enough," in a rude tone. I repeated my question, but he still misunderstood and seemed irritated instead of trying to help.
What made the interaction worse was that after he repeatedly misunderstood my question, he became argumentative instead of trying to help. When I explained that I was asking what types of chicks were available, not how many, he responded with, "You literally just said that, brudder," in a sarcastic and confrontational tone. The whole interaction felt unnecessary and unprofessional, especially since I was just calling with a simple question.
I've never had an experience like this at the Vallejo location, where employees are always helpful and respectful. I hope management can address this because customer service at the Suisun store was disappointing. I still like Tractor Supply and will continue shopping there, but this was by far the worst interaction I've had with one of their employees. read more