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    Otto’s Full Service

    3.5 (102 reviews)
    Closed 5:00 pm - 9:30 PM
    Updated 3 months ago

    Order Otto’s Full Service Takeout or Delivery

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    OTTO’S FULL SERVICE ATMOSPHERE

    What's the vibe?
    Live music
    Casual
    Trendy
    Upscale

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    Reviews With Photos

    Unprofessional contact from Otto's
    Kevin S.

    No, Otto's -- I'm not altering my review. A year after I posted my original review, I was contacted directly by the restaurant. I was not offered an apology for the multiple issues we experienced, including the band-aid in our take-home container. Instead, I was asked why I hadn't deleted a picture from my review, as they believe I have "made my point." Otto's contact speaks volumes. It shows a clear lack of accountability and concern for customer experience and food safety. I have attached a screenshot of the message to this review for full transparency. My original one-star rating stands, now reinforced by this unprofessional follow-up.

    Bandage included in our bread to go box.
    Keila B.

    I was prepared to give Otto's three stars. And then we found a bandaid in the to go box that the server packed with our bread. Speaking of service, she was the only one working the dining room and although it wasn't full, there were still about six or seven tables. There were delays in getting bread and drinks. Speaking of drinks, my daughter's mocktail had a bug in it and it took forever to get a replacement. I blame the manager who should've been helping his server out. I had the ramen. It was pretty good. My daughter had the rigatoni Calabrese and it had a strange flavor profile I couldn't put my finger on. Hubby had the burger and liked the patty but the fries were very salty. Dessert seemed promising with a chocolate soufflé cake. The pastry chef clearly doesn't know what a soufflé is. It was a fudgey cupcake. It was tasty, but not soufflé. I won't be back.

    View at the bar
    Janine W.

    We came in for a drink before our lunch. So glad we did. A man playing piano, packed seats and a beautiful day with the garage doors to the venue open up to the bustling sidewalk. Piermont has always been that quaint town that I pray never loses its vibe. It has a soul like no other. We will definitely come back for a meal.. the dishes we saw being served looked fabulous. And the decor and service was amazing as well.

    HBIC, hey that's me!
    May L.

    David Kaliff purchased this old service garage in 2018 for $1.2 million and turned it into a new American restaurant and bar in the heart of Piermont village. We made reservations for a very late brunch since I wanted to peruse the farmer's market beforehand. We got sat and were immediately impressed with the decor. First thing we noticed was that the host doesn't drop menus when you get sat. Unfortunately the long wait for a menu was foreshadowing. GM Joshua Alvarez (gorgeous local NY photographer and an Aries, just like me!), impeccably dressed in a summer suit in the DEAD of fall, loafers sans socks, wore a beautiful curly mane and was seen walking around from the main room to a private room and checking the expo line constantly. He did see our table, saw us waiting for some attention, met my gaze a few times, but he was pretty busy with the private party in the other room. Word was his sister was there and you know, family first! No worries, Assistant GM Sharard E Hart was there so we waited for him to greet us and maybe assure us that we'd be taken care of soon...Maybe drop a couple of menus and offer some recommendations. Unfortunately that didn't happen either. I looked over at my husband, growing skinnier by the minute. I looked around trying to catch someone's eye and thankfully a server came by and acknowledged we had been waiting a while and apologized. He let us know our server would be with us soon. Finally Bill arrived. He reminds me of Dane Cook, very polite and a bit jittery. He offered us water and we gave our drink orders. I saw my H.B.I.C. Cocktail from a small window to the bar just sitting there, losing its frost. Oh, boy. We need runners! GM Josh was purely there for aesthetics in his pale sage suit and his assistant was there for the vibes because they did not come by at all to touch our table or help out poor Bill. That's okay. A long while later I was able to order our food and an even longer while later the aguachile app came out. It was lackluster, spicy, I could taste seasonings but no salt. Our entrees took so long I was about to just ask for the check, we were starving at that point. My husband even had time to go pick up a pie from the farmers market and he admitted he almost bought a snack there! Without me! The entrees finally came and I didn't let Bill leave immediately. I asked for the check, I didn't want to wait any longer--there's barely any sunlight left in the day and we had a long drive home back to Jersey. Bill apologized again, we chowed down, and when the check came I dropped my card to not waste time. Bill offered us free coffee or dessert but we were ready to go home, thanks Bill. I noticed a commotion at the expo line, Bill must've let Chef Phil know what was going on and I braced myself to get waterboarded with a waterfall of apologies. Chef Phil offered to take care of us the next time we visit but I wanted to nip that idea in the bud, there is no next time. I was there THIS time. What happened? Then Sharard wanted to say a few words of apology as well and even offered us his card claiming he was too busy to stop by our table. I wish this place the best of luck, it's got a great look and pretty good food. If you come tell them I sent you. You can have my free dessert.

    Amanda O.

    Beautiful place with great service and food! We enjoyed the mussels, ceviche and fennel as appetizers, and rigatoni for our main meal! We went on a Wednesday night to hear their jazz band which was lovely!

    a pink drink with a lemon slice

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    1 year ago

    Excellent service from Edward and the food was great- nice change. Bright atmosphere. Definitely coming back!

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    11 months ago

    Wonderful restaurant, yummy food, lovely atmosphere, excellent service. I highly recommend this place.

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    1 year ago

    did not find a bandaid in my food. so that's nice. had a nice mimosa. would go back with a gift card, or for the burger !

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    2 years ago

    Food was interesting and very well prepared . Service was great, price reasonable . Otto is a winner

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    Page 1 of 3

    Ask the Community - Otto’s Full Service

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    Trattoria Da Vittorio

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    Finally! A place in my own town that I can rate 5 stars…read more Cooper's is a small pub located in Pearl River. There's street parking around the neighborhood that becomes free after 6. I suggest you head towards the houses, away from town, if you can't find a spot. I've been anxious to try this place as the pictures look solid enough and reviewers thus far seem content. My wife and I entered with plans to have beer and apps. We ended up getting Guinness, onion rings, fried calamari and the Cooper's Burger. You can't beat a 22oz Guinness for $8. The prices on their website also match what you'll see inside. Lately I find so many restaurants are charging more than they advertise online. Service was great, friendly and very attentive. I was also surprised to see how well they clean tables between customers. Spray, wipe table, wipe lamp, shakers, etc. It's totally clean for the next customer. There are only 8 or so tables in here, plus bar seating. We enjoyed some comfy seats at a high top table for two. The onion rings were great - crisp and battered nicely so they hold together. While almost a little overcooked, they were still good and better than I had at the last high end steakhouse I went to. The fried calamari was fairly priced and a good portion. It had a light crispness, though bigger pieces would've been nicer. They were mostly small, but certainly a lot of it. The accompanying marinara was good and plentiful. We got the Cooper's Burger cooked medium and it came out medium. It's a simple burger that comes with lettuce and tomato. Some red onion wouldn't been nice. They charge extra for all sorts of stuff you can get on top - fried mushrooms, fried onions, eggs, etc. It also comes with fries, which were good. Overall, it was a nice cozy time. Several middle aged couples ate here that night and a couple small groups. No loud bar crowds as they're all on central avenue. In fact, I was surprised how nice the acoustics were inside. You can hear people at your table no problem, can hear the music inside at the right level and don't hear a lot of background chatter or noise. I'd most certainly return if in the mood for pub food. And ... No credit card fee!

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    Trata On The River - Hamburger

    Trata On The River

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    It is a winding road to get to the restaurant, and once inside, you're transported to an elegant…read moresetting. The building itself is white with with a blue door and accents and the walkway from the entrance to the dining area is decorated with sculptures in recessed cubbies in the wall. The main dining room is spacious and inviting with a lush ceiling and touches of warm, golden furnishings. It was bustling on a beautiful Sunday afternoon. Diners were seated indoors and outdoors. We didn't get a chance to see the outdoor space but on a hot and sunny day, my family was fine and comfortable in the shade indoors. Our waiter was friendly and attentive. Once I was seated and waiting for the rest of my party, he advised the time for last orders to be placed. My party of 6 ordered almost every appetizer and several of the limited number of mains offered on the lunch menu. The appetizers came out as they were ready. The beet salad and lobster salad came out first and were refreshing. The saganaki and watermelon appetizer was an interesting pairing and surprisingly delightful. We ordered two of the grilled octopus as it's usually a favorite within my group when dining at a Greek or Mediterranean establishment. Unfortunately, the octopus came chopped in small pieces and was uninteresting. IMHO this dish is not worth the price or the calories. Of the set of 4 spreads/dips, all were tasty and went nicely with the accompanying pita bread. We ended up doubling on this. The crispy shrimp and calamari, eggplant and zucchini chips, and the Greek meatballs were satisfying and a hit with everyone. Despite the disappointment with the grilled octopus, overall the appetizers were much more impressive than the entrees. For our mains, we got 2 of the filet mignon with eggs, the sirloin burger, the Lountza sandwich, the chicken souvlaki, the crispy shrimp wrap, and the shrimp roll. If we had to rank these dishes, the chicken would top the list, followed by the sirloin burger, and the rest would be last. Consistency in preparation and flavor profiles of the dishes is lacking. For example, we requested the filets cooked medium, however one filet was medium in some parts, medium rare in others. Personally, I enjoy medium rare and ate those pieces. As for the other filet, it was medium rare and borderline rare and inedible for my party. We requested additional heat for the dish, which the kitchen accommodated, but the meat came back basically well done SMH. While the chicken and burger were juicy and appetizing, the other dishes, albeit topped with many ingredients, were bland. Perhaps the kitchen was overwhelmed, which resulted in receiving our entrees about two hours after placing the order and the poor, or at least decline in quality of, execution of our dishes. Considering the restaurant has been open almost two years, it is normal to expect experience in managing the weekend crowds. While we were advised about the hard stop on placing orders, it was a missed opportunity for our waiter to check if we wanted to add desserts to our meal. No warning or follow-up was made as the cutoff time was approaching. Normally, I would praise the experience and service, but the final straw was in the handling of leftovers and with the valet. We had several unfinished or untouched dishes we wanted packed to go. Upon checking the containers at home, not everything was packed. When waiting outside for our cars, one of our cars was already pulled up with the door open and ready to be driven away. Problem was, the car belonged to my sister, who was in the restroom at the time and had her ticket. Anyone could've driven her car away. Thankfully the valet cooperated and drove the car to the side and my sister retrieved it without incident. Overall, the experience was lengthy and off-putting. If you need a beautiful space with a good selection of small bites and have hours to spare, e.g. a special event, then this place is for you. If you are interested in a full meal, and have only 2-3 hours for a meal, this is not the place for you.

    The waiter & the staff was very unattentive Kept taking half full drinks to replace them with new…read moreones just so we can add more drinks to our bill while we would leave the table to smoke or use the restroom. The food was at best just ok, some things had no flavor so I didn't even understand what I was eating. Zero Flavor, creativity or taste. The quality of food and taste at best should have been $100 a person not $250 a person. After telling them that its a bday and asking about dancing they still gave us a shitty table in what looked like a senior citizens vip area (We specifically called and booked ahead to make sure we got a good area) " they lied about dancing . They said dancing starts at 9:00pm THERE'S NO DANCING! Just vibe music which was actually great but dont call it dancing! I didnt understand why the waiter thought it was my bday when I tried (10 times) to sneak him the bday sign to add to the cake for the bday girl...he still brought out the cake to me...why would I want to surprise myself !! " ps the bday girls sister called about cake and they said they bring out cake when its ur bday....they did Not bring out any dessert, what they brought out is what we ordered ! Butttttt only reason I didnt give them 1 star is, i'd maybe return in the summer cuz its sooooo pretty That part i cant take away and the views !!! But for a drink only if im in the area... I would never intentionally go out of ny way to go to this place !

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    Otto’s Full Service - tradamerican - Updated May 2026

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