Our experience with Original Moving was nothing short of an outrage. They quoted us $450 prior to the day of moving, and they were very efficient & consistent in their communications, which fooled us into believing that they had scoped our job (a very typical 1BR apartment move) thoroughly. But when the movers arrived, they walked around our apartment and drew up a new scoping list, which MORE THAN DOUBLED the original estimate. We couldn't afford this, so we hired them to work only 4 hours, moving all the large items. And at that, they refused to move furniture with glass cabinets until I disassembled them -- I've had those cabinets moved by other movers who had no problem with them. So the disassembling, transportation, and reassembling cost me about 4 more hours of my personal time. WHen they were done, we were left with a half-moved apartment, and we spent the next three days shuttling our stuff in Zipcars from one side of town to the next. Do not use these people. read more

This is one of the worst forms of thievery in America today--Moving companies standing in your driveway demanding final payment way beyond what was original quoted for pick up from storage unit and delivery to home 40 miles away. Estimated quote: $400.(I was pretty confident about the $400 quote since that's how much it cost when I moved into the storage facility) Finalized actual with "ADDITIONALS/EXTRAS:" $950! (Oh, minus application $50 coupon that appears because of how upset the customer is) Final cost $900. This type of rip-off is hard to control on the spot so my advice-- go to Task Rabbit and hire someone for a flat hourly fee with NO EXTRAS! Original Moving & Storage is unstoppable as a rip--off as they would just open the next day under a new company name with the same person answering the phone and quoting a lie. Beware! read more

A friend of mine recommended this company to me for our recent move from DC to VA, an 11 mile trip. Since they came recommended I didn't even think to look at their previous Yelp reviews or I would have known better. We moved from a small one bedroom apartment in an elevator building with only boxes, a headboard, mattress/box spring, 2 dressers, and a small dining set. Simple enough right. They provided an estimate which I was pleased with based on 3 men for 3 hours of labor and 1 hour of travel time. Note, it costs $25 more per hour on the weekend. I was told the movers would arrive between 8-9AM. They called at 8:01am stating they were at the loading dock. The leader was nice enough and so were the other 2 gentleman. They were very efficient and immediately went to work. They told us there would be an extra fee to wrap the glass top for our dining room table and the mirror for one of our dressers, we agreed. Fast forward, they completed the job, including travel time, in about 3.5 hours. When we received the final bill, we'd been charged $300+ more than the estimate. They charged us for 4 hours of labor plus 1 hour of travel time. For one, it was really less than 3 hours of labor and the travel time was around 25 minutes, the trip was only 11 miles. They started at 8:20am and left at 11:50pm. They charged us $3.50 for each roll of tape they used (12 rolls) to secure blankets around the furniture and another fee for the 20 sheets or so of bubble wrap they used on the mirror and I don't even know what else. We paid this fee on top of the extra fees we were already paying for wrapping the mirror and glass. When I asked the leader about the final price he told me to contact the company and left. Guess he didn't want his tip. I called them right after they left and spoke with someone who sounded like they were standing on a street corner because all I heard was a lot of noise and woman yelling in the background. It was clearly his cell phone and the call dropped during all the commotion so I had to call him back. He basically told me the extra charges were listed in the fine print of the estimate and that was that. My husband called back and they told him the same. I've heard of nickel and diming but they took this to a whole 'nother level. While I was fine with paying the extra fees for the mirror and glass, paying for small rolls of tape (they used 1-2 rolls per piece of furniture) and per sheet of bubble wrap, I've never. Also, how can you justify charging 1 hour or travel time and 1 hour of labor for the same HOUR (well actually 25 minutes)? Plus there was a $35 fuel surcharge, FOR ELEVEN MILES!!! They get two stars because the movers themselves were on-time and efficient. They did scratch a piece of wood furniture and a porcelain teapot that was carefully wrapped and packed in a box marked FRAGILE was broken. This moving company is very misleading. I've moved plenty of times in my life and this by far was the worst company I've ever used. Sorry for the long post but don't trust this company. Go somewhere else until you want to pay $1,000+ to move from a small bedroom apartment to another place 11 miles away. read more

I would have given this company and "OK" review EXCEPT. After I signed all my paperwork for the move, Ernesto show me the section of the contract that mentions a gratuity and says "and umm well if you want to" then he showed me the setion and shrugged his shoulders. If they charged me and had me sign the paperwork AFTER they finished the move and not before, I would have had no problem ALSO....They finished an hour early and owed me a 1 hour refund, but they already called my credit card in for the WHOLE amount. That was fine I'll take a refund on my credit card later. BUT...they charged me for an additional hour on my credit card instead of giving me the refund....so now i'm waiting for a call back from the "supervisor" because miraculously the paperwork says the move took the full time alotted. Imageine that!! ALSO....They bubble wrapped my flat screen TV and my glass dining room table, which was fine but charged an unbelieve amount of money for that and the packing tape the used to wrap them to the tune of $176.00!!! Bubble Wrap and tape?????? There's your gratuity Ernesto!!! I'd recommend staying away from Original Moving and storage!!!! read more

I had a contract with International Van Lines to pack and move my household goods from Frederick, MD to Great Falls, MT. First, they incorrectly estimated the size of my shipment and so the moving company did not bring a truck large enough to fit my things. The contract movers (Original Moving and Storage) literally stuffed and shoved my items in their truck that was too small and drove off with my King mattress attached to the OUTSIDE of their truck. I also paid much more than the estimate due to the inaccurate estimation of goods. Second, many, many items arrived shattered, damaged and broken in Great Falls. When I filed a claim, they refused to acknowledge that they packed my items. It's in my contract with International Van Lines and I paid handsomely for the service. The damage my goods sustained was due to gross negligence on the part of the mover. Chair leg broken off, plastic tupperware bins completely smashed/caved in, items scratched and damaged because they were thrown in large wardrobe boxes with no wrap or plastic around them (metal scratching on metal or items just dented and broken because there was absolutely no protection around them), large buffet chipped in multiple places, etc. The photos of the boxes and furniture are something out of a movie. They want to give me only $207 for the damage to 18 items that I claimed - this wouldn't even pay for the leg they ripped off my Grandma's heirloom chair. Horrible company and horrible customer service. DO NOT USE THEM! THEY WILL DESTROY YOUR THINGS. read more

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SCAM SCAM SCAM!!!! Do not use, they are scamers. We are a military family that needed a simple move from an apartment to a townhome 300 yards away, in the same subdivision. All we needed was help with heavy stuff: Bed, diniing table, sofa, elliptical, 3 dressers, and 2 TV's. Everything else like clothing, dishes, DVD's, small stuff we were going to do our selves. I even took the drawers out of all our dressers so that we didn't have to pack our clothes and I could just put drawers back in our new place. I was going to move these drawers myself. They quoted us at $480, for 4 hours of work. The day of the move 3 guys showed up who claimed they barely spoke Englsh, the ring leader walked in looked at our apartment went outside and said it was going to be $1100 dollars for just moving these things. They claim that they are charging for wrapping the items so they don't break. $700 in bubble wrap???? When my husband complained the ring leader said my huband had to call the office, my husband had to spend the next 45 minutes on the phone with someone from the office negotiating a price. We really needed this move done that day, I was out with our two small children to entertain them during that time and being military and new to the area we had no family or friends close by to help. My husband settled on a price of $700, I was fuming but my husband just wanted to get it done. They made my husband sign a paper realeasing them from any liablitly if anything broke because he didn't want to use their bubble wrap. My husband watched them the whole time and because of time constraints we didn't even move the TV's. When they got to the second location, 300 yards away, I was there with my kids and witnessed the scam first hand. They parked their truck and one guy got out and stood guard by the truck door while the "ring leader" cornered my husband and demanded his credit card, although the company already had it on file. He took the information and called in the credit card. I said to my husband, "Honey, I think they are holding our stuff hostage untill our credit card is approved." When I said this the ring leader who claimed to barely speak English smirked and said "Oh yeah". At this point I had enough and told him "You guys are crooks!", so he started telling me to call the office in his "pretend" broken English so I gave him a piece of my mind in "Spanish" which completely took him off guard. I demanded a credit for them waisting our time while he called in for an approval. In the end I managed to bring the price down to $672. The whole thing caused me an enormous amount of stress. Don't use them! They are the typical moving scam you hear about. They will quote you a higher price at the new location and hold your stuff hostage until your credit card is approved. SCAM!!!! read more

I must not have read the reviews before I called Original. I'm not a satisfied customer. If you're looking for a great moving company in D.C., go with Mitch the Mover. I'll never use anyone but him while I live in this town. The movers arrived nearly two hours after the end of the window they gave me. After hours of waiting in NW D.C. and calling (and a day taken off work), they arrived, only to tell me that they'd been working on a move in Delaware in the morning. I'm not sure I'd say this is a scam as other reviewers claim, but scheduling movers to work in Delaware in the morning and D.C. in the early afternoon is bad business. They were late, exhausted, and slow (therefore, much more expensive than I'd planned). And I had to beg apartment managers on both ends to let me use the building elevators after the time slot I'd reserved. The people in the new building were not very happy with me; not a great way to start life in a new apartment. The move itself was fine. The movers were competent, if slow, and everything arrived in the same condition it left the other apartment. But that's not something to be relieved about; it should be a given. read more

Whatever their moving estimate is...prepare to pay 30-40% more. These people are very good at inflating the rate by charging for additional supplies...we were charged an additional $290 for mostly bubble wrap. They charged for 11 boxes, But after they left, we saw no boxes that we did not already have. Perhaps they Reuse the boxes in the truck and just charge people over and over. And yes, they pretend to have language issues to discourage questions. DO NOT USE ORIGINAL MOVERS. If you do, look very closely at what you sign. This is the kind of company that gives movers a bad name. read more

I used Original Moving and storage for a whole house and storage unit move on 5/2/15. If I had read the reviews first I may not have used them which would have been my loss. My first contact with them was through Jennifer, who set up my free in home estimate. Eli, arrived to walk through my home, make suggestions and offer insight. They were both very professional and I felt comfortable with them. I still got other estimates, one from a well known company that wanted to charge almost double and recommended the highest level of insurance. Jennifer was very honest about the quote Original provided and recommended not taking the additional insurance and that I call my home owners insurance to see if the move was already covered (and it was). My original quote was for up to 12 hours using 3 men and one truck to clear the house and storage unit, assuming they would need to make more than one trip. This would be most economical she thought. I let Jennifer know that was 7 months pregnant and had a 15 month old, and 12 hours was too much for me. Jennifer came up with another option for five men and two trucks and would have one truck clear the storage unit first and then meet the rest of the team at the home to help finish. The increased cost was minimal and it worked great!. Five men and two trucks arrived early the day of the move ready to work. The were fast and efficient. I would recommend that an accurate estimate be taken during the walk through, as items in my home that were delicate were going to be charged extra for, but after voicing concern, Eli waived these charges (Yes, Eli was actually present at the move working and over seeing). I was not charged for any additional supplies even though they were used. The men worked quicker than we could keep up and even continued to unload personal items from our cars even after the official time was taken and I was no longer getting charged for their service. The move started at 8am and they were done before 3pm. Every item made it to our new home safely and all items were wrapped and secured prior to being loaded and furniture that was disassembled was reassembled in the new home and place where I requested. Upon arrival we found that there was no electricity yet and the movers used the flash lights on their phones to set up the lower level and put things in the right place. The power came on shortly after arriving but the movers had not wasted any time. They manually lifted the garage and continued working quickly and efficiently. They stopped for about 10-15 minutes to eat (at my request as we purchased lunch for them and our family) but then continued working. I was very pleased with them and was surprised at how easy they made the move for me and my family. I am sorry they received poor reviews in the past but I found them to be above my expectations and am so happy I did not contract with the more expensive and more "well-known" company I was considering. Thank you Eli and Jennifer for your great work. read more

These guys were great! I called them after-hours and they actually picked up! They came the next day and were an hour early! I would highly recommend Original Moving! read more

I've used Original twice and have been satisfied. They are not the cheapest movers but I find you get what you pay for. They send a 3 man crew that is efficient and hardworking. My past experiences with 2 man cheaper companies have resulted in longer moves that cost the same. I agree with the other comments that the packing supplies cost isn't something you can really predict beforehand. I have found that boxing everything beforehand limits their need to tape or wrap things. read more

I read the reviews below and was kind of dumbfounded. I had an amazing experience with Original Moving and Storage. I had decided to spend the summer in Silver Springs (I lived in Baltimore as a child and missed it!) and I had a great studio with kitchen apartment and I thought I might extend my stay into the fall rather than go back to the stifling heat of NYC. But plans never seem to go my way and one minute I had an apartment, the next day, the whole building was being evicted so the landlord could gut and make the building Section 8. I didn't know to do and driving my own moving truck or van is out of the question. So I started calling around and everyone said nothing would be available when I needed it or in my budget. Then I found OMS and from the beginning, they were helpful, polite and got my stuff over to my uncle's house in Pikesville until I could make future arrangements. They even had boxes, tape and bubble wrap!! I didn't have to go searching dumpsters for boxes or spend an arm and a leg to buy them! I would use them again and again and I have referred friends who were upgrading or moving back home for OMS's services. Main reason why I am giving them a 5 star review? The guys were great, they were fast and nothing was broken or even chipped! read more

Very good and efficient. My only complaint is that they showed up early. I had specifically asked them not to because someone else was moving out of my place on the same day. The two trucks created a little chaos on the street. Other than that, the guys were very efficient, laid back, and courteous. No complaints. read more

DO NOT USE. The office staff is downright incompetent. I had a simple move, 2 bedrooms from a storage unit into a home. The movers spoke very little English and had great difficult coordinating with us as far as how to pack the fragile items. The truck was incredibly dirty so this further increased the time it took to move because all furniture items had to be covered in stretch wrap to prevent soiling. The quote was for $900, 8 hours moving time. We were charged for 8 hours of moving time despite the fact that it only took 6 hours to complete the move! Due to this blatant error, the office staff was already gone for the day when we called to question the invoice. The next morning, the office staff was in a blunder over how to refund the amount. We were refunded $100 and when I called to verify this amount with the Office Supervisor, she voided the refund of $100 and ONLY refunded $50 due to her "colleague's stupid mistake." At this point I had invested an hour talking on the phone with them trying to clean up THEIR accounting mistake - - - only to get refunded $50. DO NOT USE unless you are okay being charged for work that was not completed and if you want to pay approximately $500 more than the quoted amount. read more

DO NOT USE THIS COMPANY!!!!! Listen, I never complain and try and give people the benefit of the doubt. I used Original Moving and Storage as they had quoted the best price. My thoughts were that in the using the company with the lowest price, I would make out with a cost savings. DIDNT happen. They damaged the wall in the very nice apartment building I had been living in and then lied to my face and the building manager saying that they didn't do it. It made corresponding with the building manager awkward as she had to charge someone for the damage. I ended up paying the full amount for the damage and eating the cost without reimbursement. The company was RUDE and UNPROFESSIONAL. My buddies and I could have knocked this out much more quickly and more efficiently than these jokers. The entire experience was awful. My suggestion is to pay the price for a legitimate company such as "Two Men and a Truck" or go about the moving process with friends and family. Regardless, please save yourself the hassle of dealing with these people or you WILL REGRET IT. read more

If I could give this company less than one star I would. Let me start by saying if something seems to good to be true, it is. On the phone they were quick, efficient and scheduled our move right away. I should have been skeptical when I asked if they wanted a moving list and they said no, they would not need it, a typical 3 bedroom move was always standard. Things began badly when they showed up over an hour late. When they arrived my husband almost had a heart attach because they came with a very small truck and he knew this was not going to fit all our belongings. Then the lead mover looked at the house and announced that the estimate was totally wrong and that this would cost 4 times the amount originally quoted. I refused this and said that they would not charge more than the amount of the next most expensive quote we received, but this is a totally scam. Now that I see others describing the same switch and bait I am sure it was intentional. I could go on and on, but I will make a short list of the major points and advise NO ONE to ever use this company. 1. Truck was so small they had to make two trips, thus increasing the time of the move by who knows how much time. 2. The boxed were packed by me and very well packed. Items that were wrapped in bubble wrap and paper in very carefully arranged boxes were completely destroyed. 3. Some breakage is understandable, but there was an ENTIRE set of china that was completely destroyed. 4. Customer service was horrendous and rude. At about 9:00 PM I gave up and had to leave to get back to my children where we were staying. I got a call from my husband who said he was basically being held hostage because I took the credit card with me when I left and they wanted to be paid and he did not have a card with him. The company had the card already on file because they used it to take a deposit. They refused to just charge the card over the phone or deal with it in the morning and they wanted me to drive from Potomac to DC at 11:00 at night to bring them the card. Finally, they only agreed to send me a form to sign and scan and send back, but why that was necessary I have no idea. 5. The walls, which were freshly painted, were marked all over. 6. The carpets were FILTHY from all the dirt they were dragging in from outside (no foot covers or anything were used.) 7. When I called about a week later (after opening box, after box of broken items) I was told the only recourse was to fill out a insurance claim. I told them that they could refund me part of the fee in order to make amends that they refused. I told them I would be writing this review and I have done so. I am also going to file a complaint with BBB. The truth is that when I looked on Yelp previously I was under the impression that they had a much higher rating than what I see now. Obviously I would NEVER have used them if I had seen the previous reviews. I wonder if they are operating under various names, but my experience was in line with all the other people who have described them in very poor terms. read more

I explored a number of movers when planning my move from Washington DC to Portland, Oregon. My first search for 'value movers' brought up their name and I did a quick online quote, but then when I looked on Yelp and saw their low scores, I dismissed them as a possibility. Soon after I received a very friendly call from Jennifer and when I said I was no longer interested after seeing their Yelp scores she asked that I give them a chance and worked with me closely to provide an accurate quote. They came to my apartment to do an assessment of my belongings and judge the number of flights of stairs, etc. When the quote came back, they were the least expensive by more than a thousand dollars. And to my amazement, the actual amount I paid was a little less than the quote. While I can't say it was always smooth sailing, I would use them again. Below are pros and cons of my experience: Pros + Value - my quote was more than a thousand less than other long distance moving options. That's worth a lot. + Jennifer will work with you within her constraints to help you in any way she can. She's very responsive and thoughtful. I always felt they truly wanted to do a good job. + The move was efficient and done well. Three movers came on time, and had packed up my apartment within a couple hours. The packing was done well. I did not have one broken plate, or glass on the other end. Cons - You have a 10 day window of when your belongings will arrive in another state. They pack these huge trucks with multiple shipments that are dropped off one after the other across the country. Your furniture delivery is therefore dependent on that broader schedule. Mine came for example, the day before I closed on my home, which was a pain but I was thankful to have my stuff so soon. - You need to do an accurate inventory of what you have. You can't rely on them to do this for you like some other companies. If you get this right, the amount you pay will match your quote exactly. I think this is where a lot of the past negative reviews come from - You have to pay the final remainder of your bill in cash or postal order check to the driver - Our driver did not have anyone helping him unload, so I called my uncle to come help unload the 2 person heavier items from the truck. Apparently this is not typical, but it was my experience. read more

We were given an estimate (over the phone) to move the contents of our 5 bedroom house to another house 1 mile away. We told the company that we would pack all of the smaller items such as kitchen utensils, books, clothing, etc. which could fit into boxes ourselves. We were given an estimate of $2180 for the move which was estimated to take 12 hours (1 day). We were told that there was no need to come to the house to do an on site estimate as they could give us an accurate estimate based on an average 5 bedroom house. On arrival the day of the move after an onsite survey by the foreman, we were told that we had more items than an average 5 bedroom house and that the move would likely take an extra half day to complete. We were given a copy of our original estimate document of $2180 for the job to review and sign. We signed it. The estimate was not revised prior to the start of the job. The move ended up taking 3 days to complete. We were charged $5661.75 for the job. (nearly 3 times the original estimate) The estimate did say that packing materials are not included. We were not given any price list for packing materials until the 3rd day when we were given our final bill. The packing materials which included PVC tape, picture boxes, and bubble rap were marked up to 1500% over market value based on Uline's prices. We were asked to pay in full before they would unload the truck. We tried to reason with them to come up with a fair price, but they refused. We had no choice but to pay or they would have taken our items away. 8 months later we moved back from this house to our newly renovated house which we had previously moved out of. We hired Town and Country Movers to move us back. They gave us a "not to exceed" estimate of $3500 for an estimated 9.5 hour job. This estimate included all packing materials. This company moved the exact same items back to the same location for $3385. They completed the job in 9.5 hours and for less than the original estimate. Do not use Original Moving and Storage. They will rip you off. read more

Very friendly foreman, quick workers and the cheapest movers I could find in the area. Overall great experience.