I tried to login to Orbitel to pay my bill. Entered the account number on my bill. Didn't work because orbitel drops the leading zero of the acct number when logging in. No indication on the orbitel site to drop the leading zero. Fixed that. Forgot the user, so I clicked on forgot user name. I keyed in the acct number sans leading zero and got a security question. I answered and clicked continue. It reverted to the login screen witout displaying a user ID. Called support. Was told that the system sent an email with the iser id. I founf it in spam. I asked the rep why there is no response on the system to advise that the missing used ID was being sent by email. He said it is a KNOWN issue that has been escalated for a fix. He said the fix was requested numerous times but management simply will not fix it. I asked that my issue be escalated. He said "NO Chance" 2 pain in the BUTT issues that company refuses to fix so customers can navigate the Orbitel site better. OH well, theu're not the o ly game in town read more

their flight tv is poor and unrelaibe . had tech out to house to look into issue but it is still not fixed.

Never had a problem with service. K.C. was very helpful getting my service cancelled when I moved. read more

Great customer service and I will definitely come back for there services if we have any issues with our internet service

WARNING!!! READ BEFORE SIGNING UP! We've recently purchased property and had Orbital installed, and it's only day two and the new property and still has no internet service. Spoke with tech yesterday and he said he cannot give us a time or date due to the massive backlog of tickets. I tried to call their service line today to follow up and it takes you directly to a prerecorded call acknowledging the issue being experienced by members service wide. I checked all their social media and reviews online, and it looks like this has been an on and off again issue for years! For the sake of you and your family, stay away from Orbital. read more

Orbitel communications cut off the TiVo service moved to flight TV with 4 days notice. I was leaving for a trip in three days. This total lack of notice and concern was a on going theme with Orbitel. The good news, in SaddleBrooke AZ, XFinity had fiber optic cable, which Orbitel claims but does not have in most areas. The other good news is we saved $100 month. Thank you Orbitel for being so bad we had to leave after 7 years of service. read more

I purchased a new home here in Maricopa last year. Upon our arrival, Orbitel was the only viable cable company, so they were selected. The customer service has been horrible lately, and the Representatives are rude and unhelpful. I canceled my cable services in December 2024 and turned in my equipment. They never logged my equipment in and kept charging me for cable up until I called in. I will be switching to COX,now that they have services here in Maricopa read more

Great Fiber Optic Installation was quick and tech was very knowledgeable and answered all my questions

Internet is slow and most of all the lack of call backs! I don't know why this feature is optional when they never call back its a complete joke its best to just go in person because they never answer their phones!! read more

Worst TV service i have had the misfortune of subscribing to. Constant service interruptions and every time I call about the interruptions i get a message that states their engineers are aware of the problem and are working to resolve it. Fortunately we're moving soon so we'll be discontinuing their service and we will never subscribe to their service again. I'll use rabbit ears first. read more

Internet is always down. I mean always. Several times a day, my connection goes down. Incredibly unreliable service. I can't work as well as lose work when the internet goes down, can't use my phone, can't watch TV, etc. I can't wait for Cox to finish up installing their stuff out here. You're going to lose all your customers, and you deserve it. Orbitel happily provides terrible connections and charges you and arm and a leg to do it. The people are nice enough, so that's cool. Be kind to the innocent people, guys, lol. read more

I was using their TiVo unit but it failed so they gave me a new system "Flight", and it is trash. I just got cut off from an online chat tech I would encourage anyone to select another provider rather than orbitel read more

I would give zero stars if it was an option. we used orbitel because it was the only option with higher internet speeds at first. when a better option became available we switched and canceled our service with orbitel on their website. a few months later we received a letter in the mail for an outstanding balance. after reaching out to their customer service, apparently you have to "call them to be instructed to return the equipment and get the service disconnected otherwise you'll continue to get billed". their customer service is a joke as well with terrible attitude and was no help with resolving this issue. there were no instructions for any of that when canceling on their website. highly DON'T recommend read more

Worst worst service to have in Maricopa always some issues we reboot the wifi all the time and when finally call someone to check things they come unprepared and unable to really fix the problem. Still same issue read more

Orbitel provides awful service. Constant picture freezes and interruptions. Tired of watching alert "Something went wrong" "Try again" . Not worth the cost. . read more

This is the third time I've called and asked to speak to a manager and get the runaround each time. They say they'll call you back but they just never do because they don't care about their customers. Our HOA ended their basic cable contract with them. They did not inform anyone that the basic cable would then be included in your bill with Orbitel moving forward. Nice easy way for them to skim some extra money out of customers that don't pay attention. I only found out when I got a text from them saying my bill went up. Real classy place there. Please boycott this business and file Complaints to the BBB. Let's get this place shut down and out of Maricopa for good! read more

They absolutely suck. I have had so many issues with email, cable and internet. They will not let you speak to a supervisor. If you need help they put in a ticket and have 24 to 48 hours to respond. I am having email issues again and I keep getting switched to different people and no one seems to know why. read more

Your company employee literally tried to run me, two pickup trucks, and two semi trucks off the road this morning on the 117 heading to Superior, then tried to Ram into the side of my car and run me off the road after I'd gotten off the phone with DPS. While I was on the phone with Orbital Communications, a records line at 7:25 am MST, this " representative" of Orbital can be heard by the employee screaming profanities at me while trying to push me off the highway. This is absolutely insane that this behavior is tolerated in a company vehicle! Orbital Communication Ford Transit Van Plate# #CL79611 It took me three phone calls to reach someone local. If anyone in the company would like the corresponding video of this driver brake checking me in traffic, you're welcome to it, just reach out to me! read more

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Poor service since day of installation. Tech had problems with connection. He fixed it after an hour of testing and as soon as he left it was back offline. Called in everyday for 2 weeks complaining of intermittent service. I have the extender in my room and callers still deal with dropped calls. Charger $80 for 500mbps got wayyy less. Never credited for service interruptions. Bill never matched service plans. read more

The people at the Maricopa office and Service is "Horrible, honestly for all the problems and issues with their service they need to close there doors for good. So dissatisfied rude, unprofessional and unhelpful....I wish I could give a 0 star... read more

Their monopoly is obvious when you get the joy of dealing with any of their representatives. From customer service to installation, trust nobody that works there and you will be best served. Hopefully cox is available soon. read more

I purchased the 1G service package and the download in the afternoon when I need to use the internet is between 5-25 mbps. Customer service instructed me to reset the router and model! Both only work temporarily, and now I'm on my 3rd service visit to fix an issue the 2nd service tech admitted they cannot fix! Horrible internet provider! read more

I would rate them lower if it were possible, Our internet service is down often and can stay unavailable for hours. If you contact them, their response is that we will be reimbursed if it is down for more than 24 consecutive hours. It always comes up for a short time before the 24 hours are up and then often goes out again shortly after that, They just told me that I was charged a late fee of $10 because my payment was late and they didn't receive it until 7/11 when it was due 7/6. Strangely, my bank mailed out the check on 6/28 and it was deposited to Orbitel's account on 7/7. Since it was deposited on 7/7, they had to have received it on or before 7/7. They have shown no proof of that and have taken off the $10 late fee but said that my next payment is now due 7/26 instead of 8/6 and if not paid by that time, they will again charge me a $10 late fee, This company DOES NOT believe in customer service. read more

We pay our bill online, on time, every month. For the last several months it's taken at least two weeks to process the bill and they've charged us LATE FEES! We've tried talking with them on various occasions...to no avail. That's both overcharging and negligence. We're talking to the BBB and Federal communications commission next. RUN AWAY VERY FAST. read more

OK, so just when I thought they had reached bottom. This month they changed billing systems and it was a fiasco. This is a company that wants your IT business and they were unreachable by phone (hours of busy signals) or online (they changed all the account numbers) and to top it off, were handing out HAND-WRITTEN RECEIPTS to people in the long line in their office. The one star is for the stellar office staff which is still wonderful (and regrettably stuck working for this crappy company). The shareholders need to clean management OUT! Please check my pics to see the lousy reception and arbitrary channel switching away from the channel you want to watch. Wth? Are they load balancing by pushing my choices around? read more

Orbitel Communications - Television Service Providers Near Me - Maricopa, Arizona

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Looking over reviews of frustrated people just confirms that switching to CenturyLink was 100% right decision 8 years ago. Anyone reading this message shut down your service and switch immediately. Dont suffer terrible service for one more second! read more

I have had periods where our service works, and by service I mean basic cable and 25mbps internet. But like clockwork, anytime the ambient temp goes over 105F it shuts down for hours. This has been for the last 3 or 4 years and I've been a prisoner, silly me, I mean customer, for 8 years. The one time I went into the office to ask for new hardware, I thought I was at the DMV, seriously, it was bad. We recently upped our service to 50mbps, but it seems the same as 25 and 12.5‍. I keep upping the speed thinking my internet will be faster and more reliable, but it's been the same for years, mediocre service, terrible customer service, and my only option. Cox, please! read more

Terrible terrible. Don't go with them. Rather have a hotspot that this terrible service. ALWAYS having connection issues, outages like you wouldn't believe. terrible customer services. Absolutely do not recommend. read more

Really awful, inconsistent signals. Even after paying for upgrade to pumped up service the wi-fi signal cuts out at least four or five times A DAY. A service person came out to the house to " take care of the problem.". He was very nice, but nothing changed. Internet still cuts out several times every day. If you need the internet for work, like to use Netflix, hulu or any kind of streaming media, or want to do anything other than occasionally check emails ... then go with another provider. read more

Orbitel cable service is the absolute worst provider I have ever used. Cable cuts out and freezes all the time. After spending 11 minutes on hold for tech support I was told they are aware of the problem and it is on their end and they are trying to repair it. I was not asked for my address or account number. They could not give a time frame for when this issue will be corrected, not a few days, a few weeks, or even if it will be corrected this year. I am furious! They keep raising the rates while the quality of service gets worse and worse. Paying over $125 a month to watch a frozen picture on my TV. read more

Service inconsistent. Never as fast as advertised or paid for. TV buffers. Computer, tablets run slow due to poor service. Have no real choice in the area I am in. Can't wait till someone else is available. Would change providers in a heart beat. read more

Almost 5 stars. We have been internet only customers for a bit over a year. The installer did a bad job on the coax connections. Due to that our first few days of service were pretty terrible. Having worked at as a cable tech for years I was able to redo the connections. The service has been fast and reliable ever since. I have been a very satisfied customer. We pay for the 200M service. We consistently get exactly what we pay for. :-) I have never had an issue with my Orbitel service so can't comment on their customer service. read more

I wish I could give this company a zero, based on unstable performance of the internet service and the service provided by the lady at the Saddlebrooke office. I just paid $45 for an 18 year old modem that I could not return after switching to Xfinity/Comcast in our community. Try to avoid using this company if possible. I offered them two, newer models that I had to buy when I upgraded to a faster service, but they refused, demanding the original, probably out of date, unit. Here's a tip, if you go with Orbitel, don't ever throw away any tiny piece of equipment they provide at installation, because they will fine you the original cost at the end. read more

I have had nothing but problems with the consistency of service provided by this company. If I could give zero stars I would.. and when you pay for 100mbps service you actually get 32.90 mbps what a great company. You never get consistent service or the service you pay for. What's not to complain about. read more

Orbitel Communications - Television Service Providers Near Me - Maricopa, Arizona

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There service is horrible I paid for 100 MBS service and I couldn't get through 5 min of a movie without it trying to stream the content. Can't send emails with pictures or files. I called them to ask why and they told me I would have to pay them 29.95 for a technician and service call to come and see what was wrong. I am not the only customer with this complaint or these problems I don't understand why Maricopa can't attract an internet or cable company that will do a decent job of providing services that they say they have. I got better service in the middle of the Pacific Ocean than I do in a major metropolitan area. read more

Bad customer service 25 min in hold 20 more min in the phone and they can't fix the issue $130 a month for really bad service read more

Orbital Communications has inconsistent bandwidth and frequent outages during the summer heat. It typically takes them about 3 days to get a technician to arrive. Outages have ranged from a small area of my neighborhood to over 700 homes in Maricopa. These are typically due to heat.During the summer, it is incredibly inconsistent. At one point, my service was either slow, intermittent, or non-existent for two weeks. During the months of November-April, I rarely have an outage. The customer service over the phone is good but unapologetic. I'm not rude to them on the phone because it isn't their fault that their company is terrible. Unfortunately, they won't credit your account for outages of less than 24 hours, even if service has been dropping out for over a week as I experienced. Here's the kicker though. You only have two choices in Maricopa and the other is Centurylink so you're out of luck. Cox likely won't come this far south unless they buy out Orbitel. Other positive reviews of their service may claim to never have any issues but I doubt many of them work from home, require a VPN connection, voIP office phone, videoconferencing with client, and company server access. For $90/month, customers deserve better. Check out their facebook apologies for details. read more

If I could give zero stars I would. The service they provide sucks. I had many outages and slow internet. They are way over priced and continue to raise their rates. We finally switched providers and after 2 months waiting for Orbitel to send our refund check, the check BOUNCED when we cashed it. HORRIBLE!! Stay away from this company! read more

If I could give this 5 negative stars I would! Absolutely the worst telecommunications "company." I just realized they have been illegally and fraudulently charging me for phone service that I dont have for the past 6 months. My next stop is lawsuit and notifying the FCC. they close after hours and their billing and tech support are laughable and non existent. Its 2021 and they cant seem to staff someone after hours? For what you charge there should be no issues with providing service and support. read more

This horrible excuse of a cable company makes me long for the mediocre service of Cox. Good gravy--tried to sign up online to pay, but their website was down. When we called the customer service number someone answered but said she couldn't help us because it was after 5. Really!?! Why even answer then? Canceling service tomorrow. Also, channel selection is very limited compared to other companies. Somewhat decent Internet speed spares them from a one star review. If you're moving to Maricopa or the southern Chandler area save yourself the trouble and get satellite service. read more