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Phoenix, AZ

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Channel Choice

4.0 (8 reviews)
Closed • 9:00 am - 6:00 pm

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People searched for Television Service Providers 434 times last month within 25 miles of this business.

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Verizon

Verizon

(82 reviews)

$$$

To notch salespeople make this location the place ai always go for service and buying a new phone,…read morewhich I did recently when I got an early upgrade. I highly recommend this location, as it's easily accessible and close to other stores and restaurants.

When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the…read moresevere drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family's phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I've received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn't in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon's best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.

Windstream Communications

Windstream Communications

(4 reviews)

If you expect them to keep commitments or provide reliable service on phones or internet you may…read morejust be disappointed as am I. Their rates are less than satellite internet, but functional use not reliable for me. This is being done via my cell phone since my landline phone and dsl were snapped by an oilfield semi about a week ago. Windstream's automated phone system assured completion of repairs by today at 5 pm. At least windstream was good enough to call this afternoon to let me know they won't make it today. Good service?

This is a terrible company with terrible customer support and terrible technical support. i…read morepurchased high speed internet from here TWO years ago. since then, i have called 50 plus times about technical support issues. Not being able to stream more than one device with out the internet shutting down, the internet not working, the internet completely shutting down while only streaming one device, and with the internet shutting down it would lock up my whole device no matter what device i was on ( phone, computer, tablet, Wii, or TV). i have had over 20 technicians come out to diagnose the issue ( some of the being the same technician multiple times). Well, i call again today because my internet was yet again shutting my devices down while me and my daughter were watching movies. They then proceed to tell me that i am only getting 3 GB per second. WOOO WOOO WOO!!! why am i only getting 3 GB per second??? Well that is all you are being billed for. I proceed to tell them that when i first called to purchase this this TWO YEARS AGO that they failed to tell me that there was different GB per second that you could purchase ( the guy tries to interrupt me as i am trying to tell him my experience and i ignore him as i keep talking). When i purchased this they never said anything about purchasing different GB per second. All they asked was if i wanted High speed internet. I said Yes and we proceeded with the purchasing process. NOT ONLY TH|AT!!! but the 50 plus times I called to complain about this, and the 20 plus technicians that came out to fix the issue did not inform me of this OVER THE PAST 2 YEARS. Guy has tried to interrupt me about 6 times now. I stopped him by saying "I am not finished with what i have to complain about. You can not tell me my answer if you do not hear my full question. The i proceed.... Why would they not tell me this at the time of purchase? And if not then, why would they not tell me this the 50 plus times i have called in?" (long pause) "Oh can i talk now?" he asked sarcastically. " ARE YOU SERIOUS!!!!! you tried interrupting me 6 times with out even hearing my question or concern. You did not know the full story all you did was act defensive and try to interrupt me. Please proceed on how you may help me know that you know my question." He then says that he can not answer the question of why i was not told this at the time of purchase and that i will have to ask billing about that because he is the supervisor over the technical support technicians. " so if you are the technical support of the technicians then you can tell me why your 50 plus technicians did not inform me of this when i called in all those those time over the past 2 years." "uh uh uh no i cannot i can not speak for my technicians" "Well you are there supervisor right? So you are supposed to supervise over what they are telling the customers or that they are sending 20 plus technicians out for service over a bull reason that you have failed to explain" He then told me again that I will have to call customer service in the morning. I said don't bother, I am canceling my service since your technicians are bogus, your supervisors are crap, and your sales guys are liers. I WILL REPORT THIS. He said "have fun"......... JERKS

Channel Choice - televisionserviceproviders - Updated November 2026

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