Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.

So happy w/ my service here. Found them on yelp and needed an appointment ASAP and they had slot…read more Macey was so helpful and honest while i was in the process of getting my glasses since I didn't want to splurge since I plan on getting one at a different shop.

12 years later and I still leave this place whistling a happy tune and with a song in my heart. Dr…read moreYee and her staff are still every bit as exceptional as ever. If I could give this establishment more than 5 stars I would. I wouldn't dream of going elsewhere. Happy to say I am a customer for life!

I only have the best things to say about Dr Ben and the staff, he's really kind and very through. I…read morealways feel comfortable when I'm at the office and the team is very welcoming! cant recommend them enough!

Everyone is extremely helpful and knowledgeable. My…read moreprescription glasses always spot on! Easily a "SIX" star experience!!!!

Dr Jen is a wonderful optometris! iI have been seeing Dr Jen for several years and always look…read moreforward to see her for my annual eye exam. She takes time to really listen to you and shows so much care and knowledge with your eye concerns. Her entire staff are welcoming and super friendly too!

I had a positive experience getting my eye exam and glasses made at Imagine! The eye doctor took…read moreher time to explain to me my prescription changes and was really patient. The staff here are great too, they carry a ton of designer frame options if you're into designer! The original frames I picked out didn't end up working with my high prescription so I was pretty unhappy with how heavy and thick they looked, and the staff didn't hesitate to offer to redo my glasses for me when I picked out a different frame. I appreciate that they care about their clients happiness and if the outcome wasn't what they wanted, they took the care to make sure the client went home with something they would actually wear! I would definitely come here again and highly recommend their services!

Brought my 2 kiddos here for the first time. Dr Truong was great with them! He was very patient and…read morehelped make their first appointment a positive experience. He is very easy to talk to and I am so relieved that this place is family friendly and that all staff members are wonderful and so helpful!

I called the office to ask about Ortho-K lenses for my daughter and was met with extremely kind and…read morepatient employees that took the time to explain the treatment and its benefits to me. Teresa was especially helpful in assisting me in navigating how my insurance would be applied to treatment costs. Overall a pleasant experience, would highly recommend this office!

I m repeat local customer came to this vision center again after one more year service …read more.. Front desk service Mrs Lan I knew her provided very friendly & professional eye exam service to me again ... So I found very good frame & ordered new outdoor distance sunglasses with very happiness today along with Doctor ... Thank you for best customer service always !

I walked in with a pretty unusual setup -- a strong prescription and a high-wrap cycling frame that…read moreother opticians wouldn't accept. Brian took the time to truly listen, collaborate, and iterate with me instead of dismissing the problem. He measured everything twice, consulted directly with the lab, and helped to fine-tune the lenses based on function: everyday use and occasional cycling. The final result turned out amazing -- super clear, wide field of view, and comfortable at every angle. Alisha was outstanding as well. She squeezed me into her busy season schedule and efficiently solved my dry eye and high-astigmatism issues with a comfortable daily contact Iens. Every staff member here handles each interaction as a priority whenever I call in or visit in person. Glad I finally discovered my local optical shop!

Best place ever...... Good treatment I have even had with all optometrist I visited. Girls in the…read morefront desk are the nicest ever

First time here. Monica and Sergey were such a pleasure to work with. The customer service,…read moreattention to detail, and overall experience were outstanding. Dr. Liou who did my exam was also awesome. I look forward to seeing them again soon. Highly recommended and huge kudos to them! Stay glad I came here.

Disappointed by Office and Billing Practices - Despite an Excellent Doctor…read more I want to start by saying that Dr. Melissa Moore was absolutely fantastic--thorough, kind, and clearly excellent at what she does. I was genuinely planning to bring my whole family here despite the office not accepting our insurance, simply because of how impressed I was with her care. Unfortunately, the rest of the experience has been frustrating and disheartening. I made it very clear from the beginning that I understood my insurance wasn't accepted and asked the front office to just charge me whatever was necessary. Despite this, I was billed incorrectly not once, not twice, but three separate times--and I paid each time in good faith, trusting it was finally resolved. Then, months later, I received yet another bill in the mail for residual charges. At this point, it feels disorganized and frankly a bit exploitative. It's really disappointing to have such a positive clinical experience ruined by administrative mishandling. As much as I appreciated Dr. Moore's care, I won't be returning--and I won't be bringing my family either. This kind of billing confusion and delayed surprise charges is unacceptable.

Walked-in on a random Friday to fix my kids glasses that accidentally broke in school…read more Peter greeted with a big smile and helped fix the glasses in no time and said it's on the house!! Big shout out to eyelab factory and Peter, keep supporting local businesses and communities.

The service here is impeccable - Pete helped me with a few frame adjustments and was extremely…read morehelpful. I'll be coming back to Pete and Eyelab for my future eyewear needs and will keep spreading the word about this excellent shop!

After 15 years with my previous eye doctor in San Francisco, I decided it was time to stop…read morecommuting so far and try an optometrist closer to home in Pleasanton. I wasn't sure what to expect, especially since I was able to get a same-day appointment (which made me wonder if that was a good or bad sign!), but I was pleasantly surprised. The staff was friendly and responsive -- I appreciated that they followed up with a text after my missed call to help me schedule the appointment. Dr. Miller was extremely thorough with my eye exam and had a great sense of humor, which made the visit comfortable and easy. The assistant was so sweet and took her time helping me choose a new pair of glasses, which I really appreciated. Overall, I'm happy I made the switch, and I feel confident about trusting them with my eye care moving forward!

I stopped in to have a look at the glasses and decide if I wanted an appt there, the staff person…read moresmiled but said they would need an appt first before I could even look around at the glasses. She wasn't willing to let me look for 2-3 mins even though there were definitely other staff working in the lobby at the time, that just doesn't work for me. I went down the street to a much more accommodating place that I love and that let me look around, and that had a good selection of glasses, and I love my new eye Dr. and my new glasses.

I cannot say enough wonderful things about Optometric Center & Eyewear Galleria. This is the kind…read moreof place that reminds you what exceptional customer service is supposed to feel like. Every visit is welcoming, professional, personal, and genuinely enjoyable. They don't just take care of your vision needs -- they take care of you as a person. A very special and heartfelt THANK YOU to Felipe for consistently going above and beyond. His professionalism, patience, kindness, and willingness to accommodate my schedule were absolutely outstanding. In a world where truly personalized service can be difficult to find, Felipe is a rare gem. He made everything easy, stress-free, and seamless, and I am incredibly grateful for the extra effort he put into helping me. Felipe, you are phenomenal! And I have to give an equally huge and heartfelt thank you to the wonderful lady at the front desk. She is truly sunshine in human form! Every time I walk through the door, her warmth, kindness, positive energy, and beautiful smile immediately brighten my day. There are people who simply do their jobs, and then there are people who make an experience memorable just by being themselves. She is absolutely one of those people. The entire team creates an atmosphere where you feel genuinely welcomed, appreciated, and cared for. That level of warmth and service cannot be taught easily -- it comes from people who truly care about what they do and the people they serve. Optometric Center & Eyewear Galleria has earned my trust, appreciation, and highest recommendation. If I could give them 10 stars, 20 stars, or 100 stars, I absolutely would. Thank you, Felipe, and thank you to the amazing front desk team for making every experience so special. You don't just provide outstanding service -- you create the kind of experience people remember. Truly exceptional. Truly unforgettable. Simply the BEST!

Absolutely LOVE my new glasses (every pair of glasses/sunglasses I've gotten over the past 15+…read moreyears) and the entire experience! From start to finish, everything was amazing. The selection was great, and I found the perfect pair that I absolutely love. I especially want to give a HUGE shoutout to Felipe! He was absolutely fantastic--so attentive, helpful, knowledgeable, and genuinely caring. His charismatic and friendly personality made the entire experience so enjoyable. He went above and beyond to make sure I was happy and taken care of, and you can truly tell that he cares about his customers. Customer service like this is hard to find! Felipe made the experience exceptional, and I will definitely be coming back. If you're looking for new glasses, ask for Felipe--you will not be disappointed! Highly recommend!