Great place to take care of all your eye care needs for yourself and family. Dr. Gary and his staff are super caring and friendly. We have been coming here for 5+ Years and feel confident in their recommendations. read more

I've been a customer for years! Such a consistently friendly and accommodating staff. I love their customer service focus!

I have been seeing Dr. Ramsey for years. He is a great eye doctor, he is very thorough. He sees my kids and is very good. I don't feel like he pushes us into eye glasses when my kids really don't need them like a previous doctor. The staff is great and they have a good selection of glasses both high and low cost. read more

What a disaster - Bought new glasses and frames and after waiting two weeks for them, the glasses were completely wrong. These people are incompetent! When I asked for a refund they refused. Should have read Yelp before going there, read more

I contacted them through their website Contact Us link about their services and prices and never received a response. I guess it's like others have said, the office staff is subpar. Apparently, they aren't interested in new customers. Too bad for them. They lost a new customer. read more

I had a bad experience with Dr. Ramsey. I went through four different trials, and he still couldn't get the prescription right. The axis was off so much on the last pair that I had to tilt my head sideways just to get a reasonably clear focus, yet he didn't recognize that it was the axis that was the problem, claiming instead that it was the focal center and that I should have it remarked by his assistant. This was done more than once, but to no avail. After the last pair, he refused to redo them, and said I would have to pay full price for another pair if I wanted to have them redone. At that point, I gave up and went to another optometrist, who identified that it was the axis which was off, which he then corrected. Dr. Ramsey has a nice personality with an upbeat, energetic and professional manner. Unfortunately, he didn't give me what I paid for, which was a pair of glasses I could use. Amazingly, my previous glasses, which I had "outgrown," were better than the ones he was able to deliver, even after four repeated attempts. read more

Been a patient for several years and both the doctors and staff members are nice, patient and extremely helpful in getting me the best contact lenses and solutions for my astigmatism. read more

I have gone to get my glasses here for the past 5-6 years. This time my experience will never bring me back. I picked up my prescription glasses only to look into ordering sunglasses. When I sat down with this Asian guy he writes up the order, (mind you the sunglasses were $199 but I can pick them up at Sports Chalet for $129). I tell him I want them exactly how they look, only prescription. So he starts adding another $25 lens + $149 for prescription lenses. So I asked him why I was being charged twice for lens? He gets angry, another girl has to help me and she proceeds to tell me they can do that, but its going to be ANOTHER $100! Things just didn't seem right and I get having to pay overhead, but don't expect knowledgeable staff here. You are better off to go somewhere else. read more

My 3 year old daughter needed glasses and her eye doctor recommended getting her glasses at Optometric Images. They were absolutely wonderful helping to pick out the best fit. They were quick to come in and when we went to pick them up yesterday everyone was so kind and helpful. I highly recommend as they made our experience great. Very positive staff who seems to really like their work! read more

Dr.Ramsey us one of the most professional doctors I've seen. I came here with a prescription from another doctor that I wasn't happy about; it was a bifocal prescription and I really didn't think I need that and I was recommended that I get 2 pair of glasses, one for reading and for else, or go with progressive lenses which I tried and was inconvenient. My eyes are only a bit stigmatized and I have a minor near number, not strong at all. I was already ok with no glasses on, just that my eyes got more tired at times for working on computer all day long. I also did have a pair of glasses which I had lost. But Dr.Ramsey said I didn't need two pair of glasses at all; he examined my eyes closely and looked at everything. He is someone you can trust his opinion which comes out of a lot of experience and knowledge. I highly recommend him and I'm happy I found this great doctor and friendly place. The only downside is that it will take 12 to 18 days before you receive your glasses but it was ok for me. I will recommend this place to all my friends! read more

My wife visited this place again last month and I am happy to report they have maintained the quality of their services. Dr. Ramsey was very patient and answered all our questions in detail. The staff was friendly and as usual and very helpful in rescheduling when we missed an appointment. read more

Dr. Ozaki is the reason I go back to this practice. He is friendly, knowledgeable and utterly professional. He has good bed side manners which is a plus and a must for an optometrist. As for his staff, they were utterly deplorable in the past. This time, there was major improvements with some of the staff members. I ordered both glasses and lenses and the lady was very helpful helping me pick out lenses. Will let you know how the fitting goes next week :) read more

Everyone at Optometric Images are great! Very helpful and took the time to help me pick out the best frames for me.

Dr. Ozaki is great and the staffs are wonderful with helping me pick out my glasses. I have been going there for years now, and will continue my patronage. read more

I do much of my shopping at Waterford Plaza so I decided to stop at Optometric Images and check it out. From the second I stepped foot into this place I felt like I was a nuisance. Neither greeted or even acknowledged as I walked in, I proceeded to browse at the eye wear. After finding a few frames I wanted to try on that were locked in a case, I looked for a staff member readily available to help me...NO ONE, not even a glance my way. So, I then walked up to the counter to ask if someone could help me and I was met with a staff member who, to say the least, was very unapproachable and seemed somewhat annoyed by my presence. From then on, I was turned off, felt very unwelcome and the vibe was set..cold and indifferent, not a place that I would EVER take my business to!! read more

As far as the doctors - they are great. But be sure you understand EVERYTHING they are charging you for! They over charged me for a contact lens exam that included insurance-$205 to be exact (multif-focal lenses). When discussing with Optometric Images's accounting rep. I was told the charge was due to the area (East Bay SF) I went to Site for Sore eyes less than a mile away and asked what they would charge with our insurance and was told $65. (even discussed at length to make sure nothing unusual would come up) So her line is BS - I had been going to them for 3 years and I've felt for some time they were overcharging me and my family members, now I have my proof. BTW they make you pay up front - which is NOT required when insurance is involved. read more

Dr. Ramsey, Alex, Veronica and Jack are the best! I have always been treated as if I were the most important patient of the day, that was true for all the years I've been going to Optometric Images until this year when I had the unpleasant opportunity to run into Royale, their new office manager. She is loud, aggressive, rude and annoying. I was ready to quit and find another doctor until I realized I would miss Dr. Ramsey, Alex, Veronica and Jack. Through the years they have become my friends. I will not deal with Royale anymore and only call and have my appointments when Royale is not in the office, which currently is on Mondays. My rating will go to five stars when Royale gets an attitude adjustment and treats her clients with respect. I am in customer service and I know clients can be trying, but it really doesn't matter to her, nice or not. All in all, I do recommend Dr. Ramsey and his Monday staff. read more

I totally love this place. The staffs are always helpful and Dr. Osaki is the greatest! I am surprised at RR remark about how this place is going down hill. First of all, if you have thousand of dollars investment (i.e. brand name frames...etc), you would protect them by getting an alarm. Just in case those robbers decide to rob the place, the police could come in a timely manner. In addition, name calling the staffs in YELP would reflect to oneself as immature, rude, and a bully. I had gone to the office after hours, all I had to do is called few minutes before closing time and told the staff where I was and they had no problem waiting. I find it difficult to believe that they shut their door at 6:04 pm. And if you could find another place to get your frame cheaper and it is more convenience for you, then do it. No need for name bashing and name calling. Anyway, I am very HAPPY with the services, selections, and the staffs. THANK YOU for always taking care of me and my family. I definitely recommend Optometric Images. read more