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Onyx Pest Management

3.7 (36 reviews)
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Solicitor at 3pm on a Wednesday.
Erin V.

A salesman from this business walked right past our doorbell and into a courtyard where my children were playing. Maybe he didn't see the doorbell, but aren't we past door-to-door salesmen in 2026? If I wanted pest control, I would most likely look on yelp to find the best in the area. I do not want you showing up at my home uninvited to tell me you'll kill all the perfectly harmless orb weaver spiders in my yard. Nor do I care that my neighbor up the street,"Brittany Cunningham" (you know her right? Of course you do, everyone does) has used your services for years. Or the imaginary 33 other neighbors who you must visit in the dead of night because I've never seen an Onyx pest management truck in our neighborhood. Please stop soliciting, you seem like you're either scamming us or getting ready to burglarize our house.

"Danny"

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4 months ago

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2 months ago

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4 months ago

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2 months ago

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2 months ago

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13 days ago

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4 months ago

These guys bang on your door and ring the door bell in the middle of the day. Worst type of solicitors.

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9 days ago

Quick response time. Very polite techs. Happy with work. Recommend - listen . A+++++

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15 days ago

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2 months ago

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1 year ago

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3 months ago

Helpful 5
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3 months ago

They are not hoest they let you feel that they know what they are doing but there serves very bad. Stay away from them.

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6 months ago

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4 months ago

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4 months ago

Helpful 5
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4 months ago

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3 months ago

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3 months ago

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3 months ago

My technician Mark arrived on time and did a fantastic and thorough job! I'm new to Onyx and glad I changed!

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1 year ago

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4 months ago

Eulises was on time, very professional, pleasant, addressed concerns, efficient and I could tell his work was done in great detail.

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4 months ago

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5 months ago

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7 months ago

Eulises has great customer service good communication skills will recommend to family and friends

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6 months ago

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7 months ago

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5 months ago

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6 months ago

Very professional, on time and did what they said they would do for a reasonable price. Recommended.

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6 months ago

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7 months ago

Saul did an excellent and thorough job! Quality of work was outstanding. I would use Onyx again!

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7 months ago

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7 months ago

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1 year ago

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1 year ago

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1 year ago

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Review Highlights - Onyx Pest Management

“Rafael is our most recent technician and is knowledgeable, prompt and thorough!”

Mentioned in 3 reviews

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Preferred Pest Control Orange County

Preferred Pest Control Orange County

(310 reviews)

Thank you Preferred Pest Control! As someone with asthma, I am always extremely cautious about the…read morechemicals used around my home. They took the time and listened to my concerns and offered an organic product, which worked wonders getting rid of the ants. The team is professional, attentive, and genuinely caring about their clients' concers. Highly recommend them to anyone looking for effective, safe pest control! 10/10 service!

We initially had this company come out for an inspection, which we paid for. We decided to move…read moreforward with them because the technician was honest, knowledgeable, and didn't try to upsell us on services we didn't need. We really appreciated that and felt confident choosing them. After the inspection, we scheduled an exterior treatment since it would still help with our bug issue. Before scheduling, we specifically asked multiple times whether we needed to be home, and we were assured that we did not. We provided clear instructions on how to access the back half of our house. Unfortunately, they never showed up--not once, but twice. We had to reach out three separate times, and despite that, no one came or communicated with us. We even kept our dogs locked up all day waiting because we expected the treatment to be done. We're disappointed because the technician made such a great first impression, but the lack of follow-through and communication has been frustrating. Reliability is just as important as good customer service, and unfortunately, that was missing from our experience.

Smart Pest Control - Our technician spraying the foundation of a home.

Smart Pest Control

(33 reviews)

Westpark

HORRIBLE CUSTOMER SERVICE and EVEN WORSE COMMUNICATION and no matter how many times I've called,…read moreleft call backs via their website - or even left a message with their own staff for a call back.. nothing for over a week. I've had service with this company for over a year now and in the beginning it went well - communication was still not best. I would never receive a reminder of treatment dates, and they were well aware of the need for my dogs to be brought into the house for services. An example: 11/25 original date, had to reschedule. Called phone number on website, multiple times x 1 week various hours left messages for call back and nothing. I even left multiple messages via their webpage for a call back - crickets! Finally with a woman who would not give me her name stated she never got any of the messages, no voicemails or any of my husband's calls or messages. Informed her this has happened numerous times and still continues, no empathy, no nothing. All I ask if for COMMUNICATION! Someone showed up the following week WITHOUT NOTIFICATION (mind you there is a note we have pets they need to be locked up and gate to be unlocked) they provided service for the front yard, and we asked the guy to put us down for Friday - he said okay. Friday came and gone ( they saw a note in their system but didn't bother to notify us that services could not be provided that day) once again NO-ONE COMMUNICATED! Spoke with Olga who confirmed an appointment 12/9 Which we were able to FINALLY get the backyard done. Husband and I said we'd give them a go one more time since they had mentioned they moved and changed numbers but still communication is key! There has been a note that we have pets and need communication via text for the date and time frame, we get quarterly service. Next date was 3/19 from 3-4pm. Received a text from their number on 3/10 stating our service will be on 3/19 between 3-4pm and there is a number to call if needing to be rescheduled. 3/19 and it's past the window. We call the number the woman go refuses to give me her name says our service is set for 3/23. I give her the phone number and ask why does this keep happening? She said I don't know. It's been one a YEAR and you still couldn't make it any better? Still HORRIBLE COMMUNICATION. Cancelled service.

After giving Smart Pest Control multiple chances to make things right, they only delivered more…read moredisappointment. I received a text reminder confirming their technician's visit, yet I wasted an entire day waiting--only for them to be a no-show with no message or explanation. At this point, I canceled my service and switched to another pest control provider. Smart Pest Control shows no respect for their customers' time and provides poor service once you've signed up. STAY AWAY when their sales reps come knocking. I gave them plenty of opportunities, only to be left frustrated and angry.

Onyx Pest Management - pest_control - Updated October 2026

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