You can count on OnTrac not to deliver, to be late, to deliver pilfered and damaged packages, to leave signature-required packages without a signature, not to follow instructions on safe delivery, etc. read more

Package from Jet due Tuesday. It's been in town and Out for Delivery every day starting and since then. They'll "attempt redelivery" tomorrow, Friday, again. Someone has been home all day. Every day. No knock. No note. No doorbell. Other carriers have no problem leaving non-signature packages in a concealed (or, hell, right in the middle of the porch); so even if they *were* actually showing up, I'm not sure how this system would be better. Unless we were living in the city, where the chance of theft might be high. Which we're not. I've had issues with Ontrac in the past (the time the driver literally threw a package over our tall courtyard fence in Sacramento? Ah, the memories), and thought that's where they'd stay. It looks like accurate shipping estimates are a thing of the past. ETA: I'm giving an extra star for the quick resolution of this particular incident. Though, given history and other reviews, I might be gun-shy about retaining orders that promise to ship via this carrier. read more

OnTrac - Two-day shipping is now a joke. - Couriers & Delivery Services Near Me - Petaluma, California

Worst courier service ever!!! The most Unreliable, slow, incompetent customer service I have ever dealt with. They lost my package and had not shown it scanned since they received it from Summit. If you buy any car parts from Summit insist on UPS not this crappy company. I told Summit Racing they should never use them again. Oh and btw, they don't let you come and pick up your package. You are completely at their mercy. They need to go out of business and let the real delivery services handle packages. read more

Ontrac lost two packages recently, the worst is they keep reporting false information on their delivery status, they must have an algorithm to automatically push the ETA to tomorrow at 6:00PM every evening. After you waited on the phone for for 45 minutes, the customer service rep will just tell you that your package is on the way. no, you cannot come to them to pick it up. Lies!!! read more

This company is the worst shipping company out there. Items arrive at their facilities and sit there for days or weeks, without being sent out for delivery. Their delivery people often leave packages by the curb (in direct sun or rain, and readily available to be stolen) rather than go the few extra steps to leave them on a porch or by the front door. Customer service seems to be trying but they apparently have little impact on the company's ability to do what they are paid for - delivering packages. On Trac? More like Derailed. read more

They have lost my package. I called. Sat on hold for about an hour. Just for their representative to tell me that he has no idea where my package is. And "I should wait 3-4 more days. Then call. This is pathetic read more

Honestly not sure how this company is still in business. They have already attempted delivery 3 times and it keeps saying "out for delivery" the following day. Their reason for not delivering appears to be related to road construction in the area, but every other delivery service (UPS, FedEx, USPS) is delivering as usual. read more

OnTrac - Couriers & Delivery Services Near Me - Petaluma, California

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My package was "delivered" 3 days ago. I took the day off to be sure I was home and wouldn't miss it. No one showed up to my house. I called the 1-800 number and they said they would "ping" the driver. Funny, the driver never responded. Which makes me think he kept the package. I've called everyday and they say they have "escalated the situation" HORRIBLE SERVICE. read more

NEVER USE ONTRAC!! Package was to be delivered on Thursday have yet to receive my item. I have contacted customer service multiple times with promises the item was coming and they would call and update me! STILL NOTHING! Worst service DO NOT RECCOMEND!! read more

They seriously have to be stealing packages here I was expecting to receive something that was supposed to be delivered in 4 days it shows it arrived in Petaluma ontrac location and surprise surprise has not had any updates since then! WTF how hard is this , your job is to deliver packages, what are they doing bailing people out of jail and having them pay off the bail amount hoping that they won't steal stuff or do they not do background checks on their employees?! Seriously there are way too many reviews of nondelivered items for this not to be the case , I have had the same issue as so many other people who have left reviews with other items that were supposed to be delivered by ontrac I literally pay more for overnight shipping just to ensure ontrac is not used or have messaged companies letting them know ontrac is destroying their company name as well with unreliable delivery's . read more

They will steal your package or deliver it somewhere else and claim it has been delivered The gate was locked at the home, yet the package shows delivered to front door. Customer service refused to help stating the gps indicator showed the driver entered the package at the location in the gps tracker. That's great, yet, there is no package and no way the driver made it to the front door. read more

08/05/15 - I need to clarify that deliveries that I am getting are not personal purchases going to my home, the reviews that I have left for OnTrac are from a business going to a business. IF it were personal deliveries to a home I could careless what time it arrives. When it for a business for our customers I care, and when a logistic person from the company I purchase from states delivery for my area is by 2pm I tend to believe they know what the are talking about unlike Ben S. who hasn't the slightest idea it's not Amazon that is making the shipment and it is not products you can get in a local store where you hope in your car." ******************************************************** The worse delivery service continues to get even worse. Delivery to my area is suppose to be by 2pm but 99% of the time it is after the time. Today I received a phone call from a nearby business with a completely different address from ours only to be told that On Trac delivered my package to them for a second time! These people cannot deliver on time or to the correct address & business if their life depended on it! Since my regular guy left this delivery service has gone completely down hill! I'd advice not using them if you can help it! Wish I could give them zero stars as they do not deserve even one! read more

This is by far the worst courier service ever!!!! This package was delivered thrown in the middle of the driveway 150 ft away from my house which has two covered porches. In the future I will demand an alternate shipping method if I shop with anyone who uses this company... This was the second package within a week deliver in unacceptable shape. This was a Christmas gift for my daughter. ON TRAC YOU NEED TO FIX THIS IMMEDIATELY!! read more

OnTrac - My soaking wet package with holes punctured in it!!! - Couriers & Delivery Services Near Me - Petaluma, California

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And again, OnTrac claims to have delivered a package and it's nowhere to be found. I can't believe they're still in business. I try not to order items from companies that use them because this happens way too often, but sometimes it's hard to tell. So, another afternoon wasted chasing after their lie. read more

There is nothing "on track" with this company. They're customer service is horrible. The "escalation process" doesn't provide any level of information regarding the status of your package. It's been a week that my package has been sitting in their warehouse and nobody can tell me when it will be delivered. Not even the Manager of the Solutions Team (that resolves nothing) can tell you when you will find out when your package will be delivered. The process is to sit and wait until the Warehouse Manager decides he will inform you of your new delivery date. Crazy that there are no evident metrics for this type of function, yet it explains why nobody is accountable to anyone. Poor process and complacent delivery company. Do not recommend using them and would avoid buying any products from companies like Home Depot that do use this company. read more

Horrible. Claimed that they attempted delivery once, and that I refused the package. I have video proof from my doorbell camera that no one even came to my house the entire day. Standard redelivery is three times before returning to sender, but they returned to sender immediately without trying again. I reached out to their customer service with no reply. I had to contact the sender themselves just to ensure that I'd get a refund for my package. If I could block a delivery service from being allowed to handle my packages, I definitely would. read more

Should be called One Star or Zero Stars. They just throw your package out the window I. Your driveway, near the road, in a brush next to the street. They don't care about your items, it will say shipped, however package has never arrived. I have watched how they delivery items to my house and I cannot believe I just see my items being thrown. One time we had a large expensive order left by the street, no effort to hide it on my porch. read more

This company is HORRIBLE. I was supposed to have 2 packages delivered. They lied and said one of them was left by the front door (it wasn't and it's still missing) and the other, $2000 worth of clothes that was supposed to be signed for, was left out at the end of my driveway overnight and destroyed. How is this company still in business??? read more

OnTrac - Couriers & Delivery Services Near Me - Petaluma, California

Call center representatives are nice but the rest garbage. Cc rep told me that I will have a reply from the response team normal 3 hours, but nothing happen after 15 plus hours. Poor call center workers has to take all of the upsets customers call and nothing that they can do. Because this company don't care customer nor the local warehouse management doesn't care about their so call services. read more

Horrible! The only reason I am even giving it a 1 star is because it wont let me give the crumby company negative stars. They have had my package in and out of town for over a week. It has been on and off the truck for delivery for a week as well. When you call the 800# you get the run around. I would never choose this company for shipping EVER! Unless you like not getting your package. Worst part is it is a TV so by the time if it is EVER delivered with how much it has been shoved around Im sure it wont even work. read more

OnTrac - Couriers & Delivery Services Near Me - Petaluma, California

I wish that I could give less than a star because On Trac is the worst delivery service ever. 9 out of 10 deliveries are a mess because of their less than stellar delivery people who literally send packages back to the shipper because they cannot locate addresses that are straight forward or they lack the brainpower to do the job- either way its a very badly managed service and I now ask sellers upfront if they use onTrac and if so I refuse to do business with them unless they use another service. read more

OnTrac is by far the worst of the shipping companies. Virtually every time something is screwed, lost, up or the package is damaged. I now ask who the shipper will be when I order something, and if it is OnTrac, I shop somewhere else. read more

The original Pony Express performed better than these guys do. Really, one star only as I was not given the option of anything less, which is what they would receive from me. Yet another package which daily is updated to being delivered the following day. I can honestly say that I have never, EVER received a satisfactory delivery from OffTrac (oh, my bad...OnTrac). A package can be left anywhere and they consider that it is delivered, from the stone wall at the bottom of our steps along the sidewalk where anyone passing by might take a fancy to it, or it does not arrive at all in spite of the fact that the company shipping a product says that they received notification of the item(s) arriving at the Petaluma facility. read more

Ordered makeup from Sephora. Ontrac stated the package as delivered and it wasn't. Big shocker there (NOT). Tried to call but there's no option to talk to a human being. Sephora refunded me for the items. Maybe it'll turn up in a couple days? Either way I'm bummed, was looking forward to the products I purchased. Also I was home all day and was able to get packages from other carriers. It's a quiet street and I ran outside every time I heard a truck. I highly doubt OnTrac was even in my neighborhood. Annoying and really inconvenient. If Sephora hadn't of refunded me I would have driven down to Petaluma to demand my package. I'd watch out if I was you ontrac. I don't think you're going to be in business much longer. *edit* the package came a day late so I got $65 worth of products for free. read more

they stole my package, won't help find it, give me the run around when trying to figure it out. spent hours on hold getting no where. Jacob H. of OnTrac i did send you a private message perhaps I will try to call you specifically tomorrow read more

OnTrac - Couriers & Delivery Services Near Me - Petaluma, California

OnTrac said it delivered a package to my front porch. There was nothing delivered. Sat by my front window at the supposed time of delivery and no delivery truck ever arrived. read more

I would say screw this company but I'm sure it was the actions of a solo driver. Yesterday July 4th I was outside working in my yard when I heard a truck pull up and something hit my house. It was the package that the OnTrac driver threw from his driver seat out the open passenger window like he was delivering newspapers. I walked out and asked if he really just threw my package against my house like that. He got out picked it up shook it and said: "Is something broken? Don't think so..." He then tossed it again onto my stairs, got back in his van quickly and tried to leave. I took a pic with my phone very obviously as he was leaving. He then dared me to report him. Nice work OnTrac. read more

This has to be the worst delivery service. For one thing, their address is completely different from their website. They have moved to McDowell, about a quarter mile from their original location. I had an order that was being held at their office, for unknown reasons, for three days. Once I talked to the company I ordered from, they said there was no reason on OnTrac's end for it. I called OnTrac myself to see what was going on and while on the phone with a rude woman , I watched (via on my computer) my tracking information on their website disappear. I ended up going down to their office, where the employee had told me their internet was "down" and didn't have my package. After speaking with the company I ordered from and OnTrac, it seems it had just disappeared and my tracking number was erased. This isn't the first time I've had issues with this company. Reading reviews on this place, looks like I'm not the only one. Thankfully the vendor is replacing my order, and I requested they DO NOT use OnTrac for any more of my orders. Suspicious and ridiculous. From my experience- please don't use this company for shipping needs! read more

Its really great having a 3rd party deal with your mail. I enjoy having no tracking number the last day of my delivery with no time to be at home. I took off work to wait for USPS yet they send it a day late to loophole the system and save money. I wish we had the option to PAY EXTRA to not have to deal with On Trac. I dont feel good having my package in someone's POV. I dont like the lack of information, and I really dont like that a 3rd party gets to exist for a dollar. Edit: Uber Cab is Fun, at least you get a new car and not a crown vic every time. I dont see any fun with Uber Mail. read more

They delivery my monthly fresh meat box. They said it was delivered to my home on April 10th 2020 which is the perishable deadline. The box was delivered on April 13th 2020. That is three days past the deadline. The dry ice was evaporated and the meat had thawed. The delivery truck is not refrigerated and was full of Butcher Box and Blue Apron perishable boxes. Be ware. read more

Seriously the worst delivery carrier I have ever worked with. Package after package is lost. One company I order with monthly forces me to spend more money and upgrade shipping to fedex because OnTrac has lost so many of my packages and they have had to reship my items. We live on property with 3 houses and a farm. They will drive PAST 3 houses and dump boxes at random out buildings. They mark that my packages were left "at back door" when they is no back door. We check all 3 homes on the property, but don't find items. Sometimes farm workers find the packages. Sometimes they are just lost forever. That's a big enough problem on its own. But then horrible customer service is added in. My latest lost package was left "at back door" 6 days ago. I'm told a local manager will contact me within the hour. But I was told that last Thursday as well. Before that, I was told someone would contact the driver on Wednesday and call me back. I yet to have a return call from Ontrac to help track down my packages. Update: Abby, I have sent you an email. I await your response. read more

On Trac it the most unorganized delivery company you can find. Used by Walmart to deliver to homes these people are so inept they cant read a sign. We live in a gated home and there is a sign the says to call the number of the house to be let in. The sign also says DO NOT LEAVE PACKAGES AT THE GATE. We have found packages in the front yard, outside the gate a week after they were delivered. Many are rain soaked and some are stolen because their drivers are too lazy to call the number. We also have a large package box at the gate and the drivers will just throw the packages on the ground. No call, no notice etc. One time they delivered the label of the box without the box. Two weeks later the box showed up on the front lawn. Dont use this company. Even the post office is smarter. We told Walmart we wont buy from them if they ship by On Trac. Plus there is no customer service number. So you cant complain. read more

This is the worst shipping/delivery system. No one can even come close to this. I wouldn't even give them any star let alone one. We are literally 10 miles away and every day this week it will be delivered the next day. How can these people get away with this crap? My package has been there since Monday. My husband stopped by and they couldn't help - said we should call Corporate. Try calling corporate and no one answers. 12/12/19 04:16PM Will deliver on the next business day. 12/12/19 03:28AM Package arrived at destination facility. PETALUMA, CA 12/11/19 04:23PM Will deliver on the next business day. 12/10/19 04:17PM Will deliver on the next business day. 12/09/19 04:08PM Will deliver on the next business day. 12/09/19 07:39AM Package arrived at destination facility. PETALUMA, CA read more

I got to know my ontrac delivery driver in a very special way. You see he often speeds through my neighborhood were there is a park that children 2 years old to sixth graders hang out at - not easy to see a kid when you're going about 35 in a 25. I didn't even know this was a driver for OnTrac until I called to complain about items that showed they were delivered when they were not and other missing packages. They said that they would look into it... incidentally I asked them what kind of trucks do your drivers drive are they sometimes white vans? The manager said yes sometimes they are white vans. I proceeded to also include my experience with what I just found out was probably their driver. I let them know how when I was backing into my driveway he zipped around me flipping me off. Not what I would expect from a delivery company. The managers reaction to this was to say we will just mark your location as unsafe. They do not deliver to us anymore and won't send out another replacement driver. All of our subsequent orders from various vendors have all been returned to sender when they use ontrac. Not very professional at all. If you are a company looking to get your product to the customer hassle free do not use ontrac - they are a farce. They steal packages and when you report them they wreak havoc. I would encourage no one to use this company. Reference other complaints at the better business bureau. https://www.bbb.org/us/az/chandler/profile/delivery-service/ontrac-1126-31001695/complaints read more

The ABSOLUTE WORST delivery ever. I have no idea how they stay in business. They have thrown my packages in the bushes, middle of the driveway, in the street or today was the best, outside in a RAIN STORM with no plastic around it. A clothing box AT CHRISTMAS TIME in the rain with no plastic around it. The clothes are ruined needless to say. They are unbelievably almost comically terrible, if they hadn't ruined 100's of deliveries to me. read more

Was waiting on a package delivery from Amazon to The Sea Ranch that is being held up in Petaluma. OnTrac didn't bother to call the local contact number for delivery information or confirmation of address and I couldn't reach anyone on the phone or leave a message. Amazon finally refunded the money and reordered my stuff (once I was able to reach someone in the US after several unsuccessful attempts with their horrible call center in Asia). I hope that another shipper is used for the next order but that seems unlikely. Meanwhile a package wastefully sits with an unused contact phone number n the nowhere delivery land that is OnTrac! read more

The worse service I have ever encountered. My package was never delivered. I placed my order on July 11th and was told via e-mail that it shipped on July 12th. There were 4. Failed attempt on delivery! I was assured each time it would be there the next day and they would call me when shipped out each time. I never got any follow up phone call or package. On July 24th I finally said to cancel the delivery and I would just get a refund from Kolh's. On Trac stated that I refused the package! How can you refuse something they never deliver?? Saying I refused delivery makes them look good to Kohl's, so no service and they lie on top of this. Please be aware if your order is being delivered by On Trac you may never see it!! read more

So bad. They lie constantly about what's going on with your package. It always ends with an "investigation." I'm sure it's just giving them more time for the delivery driver to get his 1998 Ford Windstar minivan out of the shop so he can get back to throwing your packages in random places on your (or someone else's) property. I have so many bad things to say about them, but everyone else here has already said them. Can't wait for this company to go out of business. read more

Despite "leave at front door" instructions and signatures required, deliveries are routinely dropped at the roadside in the dirt, behind bushes, etc. Customer service never answers. Avoid this service, IMHO. read more

Can I give 0 stars? An insubordinate driver who would not deliver our package on our busy street. Who later dropped the package by the edge of the yard and broke our front yard fence because they are vile. No accountability taken because these people are incompetent and would be out of business if they did. Shameful. read more