My package is undeliverable because my house is closed. What? Did they even try to deliver it? My house is closed. Just got off the phone with the with customer service and they state I should drive to Petaluma to get it. What? I thought you're a shipping company. read more

Not sure if our packages in Rincon Valley are sorted in Petaluma or Windsor, BUT I could make a catalog of damaged packages delivered from FedEx & USPS, I am beyond sick& tired of it!! Even insuring your package doesn't mean they will treat it any better. I have had antique pieces crushed to dust, more times than I want to remember because it is absolutely devastating to lose a one of a kind, irreplaceable antiquity. The photo is how a gorgeous tea set arrived today as a gift from a business associate/friend in Japan. I am heartbroken & don't have the heart to tell them what happened. Putting in a claim is ridiculous, what they put you through, then make it such a long drawn out process to receive little if any compensation at all. And how can you trust sending out another gift & believe it will arrive intact? Worthless company and no accountability. Infuriating that we have no other options than a couple of mega corporations that none are dependable & trustworthy read more

FedEx Ship Center - A beautiful Christmas gift arrived today from Japan, delivered by FedEx. This was the condition it arrived in. - Shipping Centers Near Me - Petaluma, California

This Petaluma FedEx has a golden opportunity to make meaningful contributions during the holiday season. In theory, they should serve as a helpful intermediary--ensuring gifts reach loved ones safely and on time, guiding customers through the process with a focus on solutions and positive outcomes. But instead, this FedEx, especially its younger, seemingly density-challenged staff, has turned customer service into a masterclass in obstructionism. Rather than assist, they take perverse delight in interrogating you. If you mention you're mailing gifts, they demand to know every excruciating detail--down to year, make, and model. Next time, I'm tempted to declare I'm shipping adult toys and describe the intricate material construction of a gimp mask just to see how their truculent interrogations hold up. From there, every aspect of your shipping needs--what you're sending, how you've packed it, where it's going, and when it needs to arrive--is met with a litany of reasons why it can't be done. It's not, "Let's find a way to help you." It's, "Let's find every possible way to not help you." On one occasion, a rotund staff member barked, "Here?" with zero context. It took a moment to deduce that she was demanding the scrap paper I had intended to throw away. This was apparently her way of offering "assistance." On another visit, the same corpulent clerk informed me that I couldn't use a perfectly good box because it still bore the remnants of an old, partially torn label. I asked the obvious question: "Can't we just remove the label?" The answer was a curt, unhelpful "No." Naturally, UPS--just six minutes away--accepted the same box without hesitation or interrogation. They didn't grill me about the contents, didn't invent reasons to make my day harder, and generally behaved like a business that wants customers to return. And guess what? I will. As for this FedEx location, they've mastered the art of making themselves irrelevant. Perhaps that's their true holiday gift to the community. read more

Paid for over night shipping... My package has been sitting in this facility for over 72 hours. What gives people. Next time I will request USPS "Package not due for deliver read more

FedEx Ship Center - Shipping Centers Near Me - Petaluma, California

Today I waited all day for a pick-up of a pallet (900 lb.). The Fed Ex people knew that I needed a lift gate type truck for this pick-up. My scheduled time was 12-4, and I called once and was told it was "on schedule". Then, when 5 p.m. came, I was told that "your shipment is rescheduled until tomorrow because we don't have the right truck". Read my lips! They knew what I needed and could have called earlier. I won't be here tomorrow and who knows if they will show up on Friday......what a total foul-up! I was never called to say what was happening. I would never have known if I had not kept calling to see where they were. I didn't use them much when I was shipping all the time.....now you know why!!!! read more

FedEx is the WORST. Worst! I missed a delivery this morning that required signature, so I went to the website and entered the info on my door tag. See attached screenshot. It says to come by AFTER 6:00 PM today to pickup. This sounded wrong for a Saturday, so I called FedEx this morning to confirm, because there's nothing I hate more than having my time wasted. I was reassured multiple times that I could show up after 6:00 PM, and never mind the website says they close at 4:30 PM. I arrived at 6:05 PM and no one was there. I left family dinner and drove across town (gas is currently $6.50/gallon) for nothing. I anticipated this would happen, tried to prevent it, and they still screwed up! I will never use FedEx EVER again. Called customer service and they opened an "escalation ticket", but apparently have no line of communication to the staffed warehouse that I could see through the locked gate. Fantastic. Can't wait to come by next week to request a refund of shipping costs. I'm sure the service will be superior. NOT. read more

FedEx Ship Center - Complete BS. - Shipping Centers Near Me - Petaluma, California

My review is based on my interaction with this location, not FedEx as a whole. I had ordered some equipment that was scheduled to be delivered next day at 10:30 AM. By 3:30 PM that day my tracking information was updated to Monday. I called the FedEx 1-800 number and they informed me that I would not be able to pick up my package but I drove down to the ship center anyways and asked nicely if I could pick up my package and they handed it over. I have witnessed other people be rude to the FedEx employees for the same reason as me, they were hunting down their packages that were not delivered on time. I believe in treating people respectfully will go a long way. read more

FedEx is by far THE WORST CARRIER. So many delivery problems with them. We waited all day for a package that was supposed to arrive at 10:30 am, not only does the package not arrive, the driver puts a false note saying that they attempted to deliver the package. No door bell rang and no knock on the door. The agents and the website have different information. No one seems to know where my package is. The weather is fine..so that can't be an excuse. I had the same problem in October with two packages. HORRIBLE, HORRIBLE CARRIER. Use other carriers. AND THEY DONT REFUND THE SENDER FOR THE EXPRESS DELIVERY CHARGES. How's that for good customer service?? Or rip off should I say! And I forgot to mention earlier, that our cameras don't show any delivery by FedEx at the time they said they "attempted" to deliver my package!! Just tell the truth for goodness sake! read more

Whomever the woman is who works Friday evening (around 5) is amazing! I was not expecting to receive great service I will admit and she and I rushed to get my packages on the 5:00 truck. So helpful and nice! Thank you!!! I hope Fedex knows what a gem you are! read more

FedEx service is the best . Everyone who works for this company work hard with a smile . Ernie

Today I went in to get a package I needed to sign for. Tony at the counter went above and beyond to help me out as the package had difficulties. I'm sad to see all the horrible reviews so I think packages have problem and it's how a place handles it that matters. Tony was a joy to work with!!! Tony is a 5 Star employee! read more

Lazy. I paid for overnight delivery. My package got to this facility the next day and even was put on the truck for delivery. It has sat there from July 9th to July 12th. Rude and lazy employees. There attitude is like "how dare I make them do their jobs". I paid for a service, so do your job with a smile on your face, or find a new job where you can get paid for lazy. I have never had this problem with USPS or UPS. It seems to always happen with FedEx. read more

I ordered a traditional indian dress for a wedding in San jose many weeks ago that ended up being delayed because of the Diwali holiday. The dress was planned for the event tonight (Friday) and was due to deliver Monday to our hotel. We flew in for the wedding from another state and could see that the dress was delivered to the petaluma center. My husband arrived there as they opened with hopes of locating the package. Kelly saved the day. We have the dress in hand! Kelly, we so appreciate the amazing customer service you offered and the "care" you placed in finding my dress. Thank you! thank you! I would hug you right now if I could- Natalie (& Tyson). read more

I have never had a worse experience. I felt completely lied to. A little back story first. I own and manage a repair store in Windsor. I ordered a part on Friday and paid an additional $30.00 on top of the repair cost, well the customer did to receive the part before 12pm on Monday. On monday my customer drove 2 1/2 hours to get this repair done before having to drive another 2 hours to visit family. My customer arrived at my store at 1pm accpecting the part to be there waiting for them, which it was not. I was already on the phone with FedEx by time they got there, trying to find out when the part was going to arrive, because when I checked tracking it said no service available at this time. After being on hold for about 25 minutes, while apologizing to my upset customer how sorry I was, FedEx told me that because they show in their system my store is closed on Mondays, which it never has been and I just received a package from FedEx that morning for a different part, they decided not to even try delivering the package and the part was at their facility in Petaluma, 1 hour away from where my store is driving there and back. I asked FedEx to deliver my package and informed them that I have never been closed on Monday for the last almost 3 years since the store opened. They said they were not able to deliver the part until the following day and that I could come pick it up. Seeing as how I had a customer pay an additional cost to have this part expedited to receive it that day, they drove 2 1/2 hours to have the repair done on the way to visiting their family, that would not work for them. After practically begging FedEx to bring me the part, I closed down my store to drive to Petaluma, losing 1 hour of business, not to mention the gas that I had to use to get there and back. When I got to this FedEx in Petaluma the lady that I had to wait to come out and greet me, acted like I was a total inconvience to her day and told me that she told FedEx customer service that the package was NOT there, but that it was in a container, whatever that means. After explaining to the lady how important it was that I pick up this package or I would have to involve her management, because of what I have already gone through, as well as If I didn't pick it up I would have to refund my very upset customer. So not only would I not have made any money on the repair, but actually lost money and I waisted my customers time and mine. At this point the lady said she could go check in the back to see if it was there After about 5 minutes she came out of the back area announcing that she had my part. While I was happy she had my part, I felt lied to. She originally told me that the part was not there and now all of sudden she is holding it in her hand. At no point during the conversation with her was she simpathetic or apologetic. Before leaving I asked her to please change In their system so it shows my store is open Mondays, which her reply was it shows here that it has been that way since 2014, which I then informed her my store has not even been open for 3 years. How could it show that in their system if I didn't open until 2018 and have been receiving packages from FedEx almost every Monday since I opened including that day, just not that package? She said that the listing must have been from business before my store was there. After all ws said and done I was treated like I or my problem didn't matter, I was lied to, I lost an hour of business, I lost money for gas I waisted my time and my customers, and worst of all when my customer was supposed to be leaving my store to drive the rest of the way to her family's home no later then 2pm, but because I didn't get back to the store until a little after 4pm and the repair takes about 1 hour to complete, they didn't leave until 5pm. Like I said I have never had a worse experience. read more

Beware! If you want a package to arrive on time and to be able to find it use UPS. Working with this facility was one of the worst customer service experiences I have ever had. The package was out for delivery 3 times, requiring a signature so I waited for it 3 days in a row it never arrived. No, follow up, horrible communication. I suggest avoiding, read more

Only one clerk and one customer in front of me. The clerk is talking so much, she can barely get the guy processed. Then she offers that she can save him some money by opening an account. He's all for that, but she can't get the system started and doesn't seem familiar with the process. Meanwhile, I have to interrupt to ask about getting a box. She informs me that they are not free unless I'm shipping. Duh, that's why I'm here...15 minutes later, she's saved him $20, but totally wasted my time. I came here because I didn't think it would be crowded, and it's not. I didn't count on the folksy, slow process. Don't come here unless you have a lot of spare time..... Still waiting... read more

Absolute worst delivery experience of my life. I took the day off to ensure that I would be home to sign for my important package. I waited all morning and then received a text and email that I wasn't home and would have to wait to pick up on Monday or reschedule the delivery. No knock on the door. No door slip with a tracking number. Clearly they went to the wrong door. I called immediately if they could reroute or do something to fix this and there is no way to actually get ahold of a human at the Petaluma center. I just got the main FedEx office who said they would submit a request. Guess I just won't be allowed to leave my house until I receive my package. read more

I have had to go into this location a couple times in the past couple days due to a return snafu. Each time I was in, the employees have been so friendly and cheerful! During the last few days of panic shipping for the holidays you would expect some element of "ENOUGH can we just be done with this" attitude. Not here!! read more

Thank you Jenna for driving my print order to our office! You rock!