Customer service was good as usual Food presentation was great! Atmosphere was good. This time me and mom sat outside away from the general crowd (we sat on the other side of the Verizon company that was next to the Hawaiian bbq) read more

Ordered online for pick up at 4:30pm. We arrived and 4:27pm and my order was ready. They told us to pick out our canned drinks from the fridge. We ate inside and the food was still hot . No complaints at all. The booth seating was getting some type of work done and they were playing good Hawaiian jamz. As new customers came inside, I noticed they the staff would always say "hi" and "welcome". I've had better Hawaiian food but their macaroni salad always hits. We had to get double portions of it. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Upland, California

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I loved this place, I was so excited to finally go to my fav Hawaiian bbq restaurant after having moved to Arizona and coming back to Cali to visit, and my fiancée wanted to try something different, FOOD WAS GREAT, however the cashier Rachael, her attitude was NOT! She acted like it was an inconvenience to take our order, like she couldn't be bothered! Hire someone who actually knows customer service, with a warm welcoming presence to your establishment and that has the skills for it. THERE ARE PLENTY OF PEOPLE who would LOVE to have an employment opportunity that clearly need it more than her. read more

Ordered the fish and chicken combo with 2 scoop of Mac salad and 1 scoop of rice. Delicious. The Mac salad is my favorite on the plate but everything is was good. read more

Yes. I'm an old man. Yes I reviewed the wrong location at first. So, let me reiterate.... Ohana means family....this took me right back to my Hawaiian vacation, the katsu, the spam, the rice , ALL of it. Cooked to absolute perfection. Even the art on the walls; it evoked a feeling so tropical, so exotic that I will have no choice but to become a regular here. So happy I found this hidden gem. And once again , Obama means family!! read more

Food is good! Not too sure who took leak in Rachael's cereal she always has an attitude and looks like shes in pain, hopefully she gets a raise ! read more

Management and ownership have failed their employees. I ordered one combo plate and had to wait 48 minutes because they only had one cook. The two young cashiers were doing their best to manage the upset customers due to the long wait. I gave the young staff some words of encouragement and advice to notify customers that the wait was going to be an excess of 45 minutes to give them the option of going somewhere else. Management should have trained these young staff that if the wait is going to exceed 15-20 minutes, they should be notifying the customers. Unfortunately, we will never frequent this restaurant again. read more

Roman as well as his team had great customer service, was friendly and welcoming!!! Great job you guys!!! Thank you for your kindness read more

1 hr waits no appologies to customers and forget my order I ask where is my order she apply oh shit we forgot your order very disorganized worst dining experienced ever!! Do not waste money food is so mess up we decided to make to go they burnt all my katsu and galbi!!! Highly recomand other hawaiian bbq!! read more

Ono Hawaiian BBQ - Burnt my food disgust to eat here!! - Hawaiian Near Me - Upland, California

Brianna consistently gets orders wrong if you're calling in ask for someone else . We call all the time for pick up and whenever we hear a chick voice we know our food is going to en wrong lol read more

The prices seem to go higher and the food gets smaller. I ordered a bbq mix plate and the proportions were weak! Very disappointing. It's time for me to find a different place. read more

Ono used to be great, but the quality of the food and preparation has noticeably declined. The service is adequate--neither exceptional nor rude--but the food was the real disappointment. I ordered two combo plates, and both came with undercooked chicken. Unfortunately, I won't be returning. read more

Ono Hawaiian BBQ - Undercooked Chicken Katsu, not edible! - Hawaiian Near Me - Upland, California

I give this place one star for pricing. This place has gotten very expensive for this economy. And the food sometimes is ok. Since the other coupons that were sent to us early this year or late last year. The prices have gone up by $2-$3 a plate. Now I received another coupon in the mail last week to buy a dinner that's gone up $2-$3 since the other coupons. I'll make my own Katsu chicken or pork chops, or Kalbi. Which I make better. And teriyaki and beef at home. It's cheaper and easy, since I have all the ingredients. And make my own macaroni salad, but without that fishy taste read more

Go to place for authentic Hawaiian food. The menu has plenty of selections; beef, chicken and fish cabbage salad, rice and macaroni read more

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Was my first time here the other day. It was pretty empty which was perfectly fine. It was very clean in there also loved the music that was playing as well. Ordered 2 meals and an appetizer and they were prepared in a timely fashion. As we were eating the crowd slowly started coming in. I'm not going to lie I was a tad bit worried because when I walked in I didn't smell any food. But when we got the food it wasn't too bad. The meat was nice and tender and full of flavor. Only thing I don't like was the macaroni salad but the rice and veggies made up for that. The teriyaki sauce provided was good as well. The portions were more than enough for me to have leftovers. Would definitely be back here. read more

Ono Hawaiian BBQ - BBQ Meat Combo - Hawaiian Near Me - Upland, California

There was a longggg piece of hair in my beef . I'm disgusted. It was on the very top of the food I'm not sure how they didn't see it. This place was usually good but I'm disappointed read more

Ono Hawaiian BBQ - Hair in my beef - Hawaiian Near Me - Upland, California

Friendly workers, good food. We went at closing time and they were super friendly We would come back again read more

I've been to this Ono Hawaiian BBQ in Upland on many occasions prior to COVID-19, but I haven't been back for 1+ year. This review is a late one LOL. Anyway, their staff is usually friendly... it all depends on the person taking your order. Service is normally quick depending on how busy they are at the time. My go-to entrees are Seafood Mix (comes with Crispy Shrimp (fantastic!), BBQ Chicken (delish!), and Island White Fish (just okay!) or Shrimp & BBQ Chicken. I love shrimp so I'm a fan of their Crispy Shrimp. I love their BBQ chicken... so tender and delicious... wonderfully marinated! I also love the cabbage that comes with the entree... so sweet! I enjoy their Macaroni Salad, too, so sometimes, I'll order extra scoops of it. They used to have a noodle soup entree, but they got rid of that a while back probably due to low demand for it. I would order it again if they brought it back. Anyhoo, I haven't tried anything else from here since I have my favorites. Gotta go with what I know is good LOL! Give this Ono Hawaiian BBQ a try when you're in the Upland area. Happy Ono'ing! read more

I use the mobile app to order ahead and pick up my meal in-store. The food is always made fresh, customer service is so/so, depends on the associate present, but the food is always delicious and the mobile app is convenient. read more

Ono Hawaiian BBQ - Surf & Turf with fish, rice and salad - Hawaiian Near Me - Upland, California

We usually enjoy this restaurant. Today we ordered 2 shrimp dinners and 2 bbq beef plates. The breading on the shrimp tasted stale. Made eating it very unpleasant. The bbq beef which is usually tender and delicious was completely full of fat and gristle. Nearly impossible to eat. Ended up throwing away as much as we ate. read more

I like eating here but I'm leaving a bad review for horrible service! I'm just hoping the manager sees this since as the employee said he's going to "tell his manager on us" this isn't the first time this particular employee who works this shift has given bad customer service but tonight he was just straight up rude We go in an 8:15 get two meals and sit down to eat (restaurant is pretty busy, full, other people eating not just us) The guy cashier is always passive aggressive. We've experienced him being like this before but i imagine since it was busy(?) he was extra mad. He mops a section of the restaurant and blocked it off with chairs at like 8:45 we're packing up to leave and my boyfriend goes to dispose of the trash in the trash can and proceeded to get yelled at for walking on the mopped floor but.... They blocked off the rest of the way with chairs?? My boyfriend was calm and was like i was just throwing away the trash you moved the cans over here? And the guy got super aggressive and said "i will never serve you again you're rude for even eating in here in the first place when we're about to close!" Sir we placed our order 50 minutes before you closed and were leaving 10 minutes before closing while people are still in there ordering! I'm sorry I've worked in service industry as a server bartender all of that and you just don't treat paying customers that way when we're leaving 15 minutes before closing. It was way too rude and aggressive. We won't be back because I know he'll probably spit in our food or something but I'm bummed because i liked the food. read more

Really can't go wrong with this place. I love the half chicken katsu half bbq chicken, with rice and mac salad. So good! The only downside is this place didn't have Sriracha so that def changed the flavor and was so sad. I need that spicy sauce! I guess I'll have to bring my own next time. read more

Ono Hawaiian BBQ - BBQ chicken! Yum - Hawaiian Near Me - Upland, California

Expect to wait a LOT at this place!!! Been here for 40 minutes and still waiting on just 3 plates... and is 8:30pm not even when they are super busy! Food is good but will be considering a different spot from now own because they wait is just too much! Probably ordering online would be a better option! Plus cashier is super unfriendly! Too bad because the food at this place is awesome. Date of visit; November 2020 read more

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I really like the food here . I always get the white fish plate with rice and salad. It is filling and flavorful. On average it takes 15 + minutes to have your food made. I have experienced this on at least 4 visits. This fast food is not fast. If you are on a time crunch for your lunch break you may have to pass. I've tried multiple times to call and order ahead. They are polite when they answer the phone but always put you on hold and forget about you . Today I saw one person in the back and one person running the front. A third person was on break. The poor front guy was trying to greet everyone, be friendly, answer phone calls , take orders , and pack and give out orders. He was doing a good job but needed help. If the manager reads this tell your staff they are doing great and please give them more help during peak meal hours. Thank you . read more

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It was 815pm when I walked in the restaurant before I could say anything I was told that they are only doing to go orders because I quote they are closing soon. The door says they close at 9 pm... that didn't matter as I was taking it home anyway. There is a special fish plate advertised for 7 dollars I ordered 1 the cashier told me that they are out of the salad and I could only get it with rice. I asked to have them just add Mac salad but before I could finish she said no "they won't do that". read more

Horrible service. They don't answer the phone here. And if they do they just leave you on hold for 10 minutes and then hang up on you. Never coming back. read more

Best Ono I've been to in quiet some time. Staff was super friendly right when we walked in. Jessica was so nice and told us everything we wanted to know about the menu. Food was ready quickly but was hot and so fresh. Had a great experience here! read more

Ono Hawaiian BBQ - Katsu Bbq mix - Hawaiian Near Me - Upland, California

So Far the best Ono Hawaiian BBQ location the food is delicious Sometimes there is a wait but the food is fresh as can be. Remember people THIS IS NOT A FAST FOOD RESTAURANT! That's why I don't mind waiting! Very very friendly staff. Shout out to Roy for always being so nice and helpful! read more

Everyone has a great customer service cashier and people on the back are always with a smile . there are fast and food is always delicious my favorite place to come and have dinner read more

Chicken Katsu was basically crusty with very little chicken inside. Facility was clean read more

A bit over priced. My kids love spam Musubi, so we've been a handful of times. I recently bought a kit, seaweed paper, soy paper, and enough rice and spam for about 50 pieces. It was all about the equivalent cost of about 6 pieces at this place. Easy to make and cheap. And fun. Very slow service. Not sure why it is so slow, but apparently it is not just this location. Others are slow too. read more

10/01/2024 @8pm got a to go order. worst bbq beef ever... very hard to swallow, old, and shredded like a scraped left over from the grill. Terrible.. ended up having only a coffee instead of having a food meal. read more

Ono Hawaiian BBQ - I ordered Hawaiian BBQ Beef 10/01/2024 @ 8pm for to go. They gave me a very hard shredded beef. Unable to eat and swallow... - Hawaiian Near Me - Upland, California

Food is okay now, prices are crazy for the portions as well. Staff acts like its an issue to place an order over the phone and never want to pick up but when they do its some level of attitude. My bad read more

I came in for lunch around 12pm on 1/26. I don't come here too often, but the service was so great and definitely stood out. I was greeted immediately upon entering, which doesn't happen at many "fast food" places, and the team was so nice! The restaurant was really clean, and my food came out pretty quickly. As always, it was delicious! I wish I got the names of the two girls who helped me, but I will be back because of them. read more

Waited a little longer than expected but food was probably the best I've had from one of these chains.

Tbh I thought the quality of chicken could be better and not so fatty. Both my daughter and I picked at it and there it out. The service was okay. read more

Love Ono Hawaiian. Their chicken, macaroni and rice hit the spot every time. You can't go wrong when you come here.

fairly alright portioning the one down on mountain i recommend they give you the amount of meat or chicken for your BUCK! and the people on mountain are nice and clean the tables at the colonies location rarely cleaned the main chick sophia w. is terrible at customer service she should be fired. doesn't clean doesn't have a proper attitude skimps on giving the people on WHAT THE PEOPLE WANT! if you hate your job get a new one sweetheart. no one wants you working in customer service anyways. your bad at it. sophia is a terrible customer service associate and should be fired or really put on janitorial, get this place in tip top shape. while eating some lady went and picked up all the nasty floor mats with people eating and she just put them on the kids chairs. RIGHT NEXT TO PEOPLE EATING SUPER NOT CLEAN THIS PLACE SHOULD HAVE A C or get an entirely new staff. the chefs did a great job this time on portioning. sylvia is very terrible at her job aswell 0 knowledge on how to be is customer service you don't work on dirty carpets and stuff while food is present you do that when the store isn't open. typical women... sylvia working with sintas is super unclean terrible worker in such an environment very dirty for people to work on DIRTY CARPETS ON THE WORK PLACE WITH FOOD PRESENT. EXTERMELY NASTY AND DISRESPECTFUL... STLVIA AND SHOPHIA W. should be fired and never work in customer service or a good workplace. go work in factories if you don't care about cleanliness let alone having a good attitude. one star for customer service and cleanliness. i would give more stars for the chefs but they need to realize who the customer is dealing with aswell... read more

The food here is well made especially the bbq ribs and the crab ragoons. Despite what everyone else says about the place being too slow, keep in mind this is a bbq restaurant not a fast food establishment, so it may take longer depending on how many orders are in and cashiers are always well mannered. read more

This is honestly one of the best restaurants in my area. I would like to consider myself a regular. I always get a friendly greeting when entering. The food usually takes about 15 minutes but is always worth the wait and can be a little pricey but it comes with more than enough for to fill me up. I love to sit outside at the tables and watch the beautiful sunset:) read more

Ono Hawaiian BBQ - palm trees and a sunset - Hawaiian Near Me - Upland, California