As a katsu connoisseur, the katsu was disappointing. Where is the chicken. That is what I would like to know. Otherwise, everything else was alright. read more

Ono Hawaiian BBQ - Chicken Katsu - Hawaiian Near Me - Mesa, Arizona

I really enjoyed the food. I ordered the family meal and chose the short ribs, shrimp, and BBQ chicken. Everything was flavorful, well-seasoned, and cooked perfectly. The portions were generous, and each protein had its own distinct flavor. The short ribs were especially delicious, and the shrimp and BBQ chicken were equally satisfying. If I'm ever craving Hawaiian food, this will definitely be one of my go-to spots. Looking forward to coming back and trying more of the menu. read more

I'm not one to leave a review for a bad experience, but this cannot go unnoticed!Absolutely the worst experience I've had at this location. We came here on July 12 around 8:40 PM, and from the moment we got to the drive-thru, the customer service was terrible. We asked for both teriyaki sauce and katsu sauce. The employee lied and told us she had already put them in the bag, which was not true. When we asked again for extra katsu sauce because we ordered two large plates, she claimed they didn't have any left. We asked, "None at all?" and she gave us an attitude, walked back into the kitchen, and came back with only a tiny amount. When we got home and opened the bag, there was no teriyaki sauce at all and barely any katsu sauce. It only got worse. The crab rangoons were cold, and when we opened our meals, the chicken was pink and undercooked, while other pieces were so dry they tasted like they had been sitting out for hours. Serving undercooked chicken is a serious food safety issue.The employee's attitude throughout the entire interaction was unprofessional. Between the poor customer service, missing items, cold food, and unsafe, undercooked chicken, this was completely unacceptable.I will never be returning to this location. Management seriously needs to address the staff's behavior and ensure food is being cooked properly before it's served. This experience was unacceptable and honestly concerning. My boyfriend ate the food before I realized how pink and undercooked my food was and is now having severe stomach pain, hopefully his sickness doesn't get worse!!!! read more

Ono Hawaiian BBQ - Undercooked Chicken Katsu - Hawaiian Near Me - Mesa, Arizona

We wanted something quick on a Sunday afternoon for dinner and this place is pretty close to the house. It's really kind of cute for a counter service, fast food place. I ordered the grilled chicken breast mini plate which comes with a scoop of white rice and macaroni salad. It was yummy. Macaroni salad here is so delicious! Hope you got the teriyaki chicken, which had the same sauce as my chicken breast but were cut up chicken thighs. I'm not going to lie - - I really wanted his after I ordered the healthier chicken breast. My son got the chicken katsu, which I tasted. It was also very good. This place is great for a fast meal that isn't a burger. It's much more like real food you might eat at home. The food is delicious and the price isn't bad. read more

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I was curious about Ono Hawaiian BBQ. Knowing that Yelp friend, Tina H. and her family enjoyed going there, I asked her for a recommendation as to what we should order. Tina recommended the Hawaiian BBQ mix which basically is a sampler of some of their offerings. Our grandsons and their Dad were on board when asked if they wanted to try it. I had located an Ono's not too far from our hotel. However son-in-law found one that was even closer. So...that's where we went. This place has a fast food type set up. Order at the counter and they will call your number when the food is ready. Soda is self serve. Basically, not much in the way of ambiance. Upon arriving, we all noticed how new the place appeared to be. We were here for an early dinner. The man behind the counter was friendly. He also suggested we get the BBQ mix and said it was their most popular entree. Three of us ordered the BBQ mix which has kalbi, sliced beef and chicken. The other three ordered chicken meals. As for the food---I liked the BBQ chicken. It was very flavorful and moist. The sliced beef was good. However, the kalbi wasn't good at all. The piece I got was very tough with most of it being impossible to cut with a plastic knife. My husband, who also ordered this meal, agreed with me as did our grandson who got this meal. The three who got chicken liked their meals. One of the grandsons got the spicy chicken, another got the BBQ chicken while their Dad got baked chicken. I think that if this location is very new, perhaps over time, once they have their act together, the food should improve. Our grandsons and their Dad said they would want to go here again. read more

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Having been to Maui and eaten authentic Hawaiian food and plenty of Ono, I'm usually skeptical of Hawaiian restaurants around here, but we stopped in and ordered the teriyaki chicken and the Kahlúa pork (skipped the Ono because we had fish the day before), and it wasn't disappointing. The chicken was fine, a bit tough, slightly rubbery for my liking, but I really enjoyed the shredded pork. It was worth it just for that and I would definitely order it again if we go back. Combined with the rice and salad it was a good meal. The guava pies are tasty, as well. The value is there, the combo plate and kids meal was reasonably priced. The staff wasn't overly friendly but the food was good. The inside is nice and seemed clean, bathroom was clean. Overall, I was impressed by the concept and food. read more

first and last time coming to this location, waited 35 min in the drive thru for burnt ribs... so disappointed!! read more

Ono Hawaiian BBQ - burnt Kalbi Short Ribs.. - Hawaiian Near Me - Mesa, Arizona

Food here is already very fresh very good very flavorful. For quick quality Hawaiian food. This is the place to be. The chicken and fish are always extremely good. The sides are very good and the staff is always very pleasant. Food 5/5 Staff 5/5 Service 4/5 Location 5/5 Atmosphere 5/5 Return Factor 5/5 read more

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Came here a few days after the grand opening and the drive thru was unfortunately closed so we decided to pass. Stopped by on Saturday and the drive thru was finally open, yay. This day though, we decided to dine in. The worker was friendly and greeted us as we walked in. We looked over the menu and decided on two Aloha plates - one with chicken katsu and grilled lemon pepper. The second plate with just Kalua pork and both plates came with rice and salad. We ordered one combo and that included one large drink and one side of crab ragoons (3 per order) The dining area was packed and we were luckily able to grab a table as soon as it was cleared. Our number was called out about 20 minutes later and we picked up our food at the counter. The plates were loaded and heavy ya'll. They randomly gave us a free side of crab ragoons which we did not complain about as they were really good. The food was all delicious. The grilled chicken was juicy (not dry) and cooked well. The chicken katsu was crispy and the amount of breading on the chicken was perfect. The Kalua pork was seasoned well and it too was served hot. The dining area was kept clean and there was a worker cleaning up tables as soon as they cleared up. In total, paid $34 and it was a lot of food. Will be back! read more

Ono Hawaiian BBQ - Drive thru was closed 9/22 - Hawaiian Near Me - Mesa, Arizona

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On a lookout for delicious Hawaiian food?! You have found the place! Ono has all the Hawaiian favorites. I have been to many Ono locations before and today I was craving the island fire and mix plate. The island fire chicken was very impressive! Big chicken pieces and the sauce had the perfect amount of spice. The rice and macaroni salad were phenomenal with each chicken bite. You can never go wrong with a mix plate where you can taste a bit of everything. The customer service is excellent! Very clean and nicely decorated! I would highly recommend this place! read more

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This Ono's needs help. Food is prepared and set on the back counter. Nobody tells you its ready...it will just sit there. Sitting on the patio? You have to go in and check or again, it will just sit there. Very low customer service. I like Ono's food and this location's food is good. But I won't be back until they figure out their customer service. They seem to prioritize drive-thru and pick-up orders over dine-in customers. read more

Came here on opening day and I must say, the food hits the spot. The order: combination & island fire chicken. The good: I think the Mac salad is under rated and it really compliments the spices from the island fire chicken. Island fire chicken is not too hot, but still flavorful. I had a combination sampler, which lets you try multiple options. Portions are sizable Rice is cooked perfect & is fluffy / soft The bad: not much, but I want more vegetables. No hawaiian desert options read more

Ono Hawaiian BBQ - Hawaiian Near Me - Mesa, Arizona

Stopped by for a late lunch on Saturday with my mom and sister. It wasn't busy and there was only one family ordering ahead of us. We looked over the menu and we could feel the cashier glaring at us. She wasn't friendly and when we approached the register she just stood there with an attitude and barely spoke. The food was good. It took a while for it to be made but it was given to us hot and fresh. One star for the cashiers ugly attitude. read more

Okay I like this place because I can go basically zero interaction with a worker due to the kiosks, however I just witnessed an older women who was confused of her order, she caused no scene , no loud interaction , and one of the workers seems to be a higher level worker here having the attitude of a, sick of this sh** person , be absolutely miserable with this older woman who didn't understand the drink situation with a combo, and Honey this place is way to nice to have the service, also I'm not hating on this place, food is awesome and yes it could take a Fat minute to grab your food but it's good! Just questioning the service some people may get here !!! read more

this used to be my favorite spot to eat ate. i was here a couple days ago and she told me the chicken breast was gonna take a while more. not only did i have to wait 20 minutes for dry over cooked chicken but then they gave me a completely different plate , i asked for katsu and bbq chicken and they gave me the nastiest "beef" or whatever it was it was disgusting i really love this type of food but this location specifically has been extremely mismanaged i hope they get a new staff. except for the girl who took my order at the driver jocelyn? i think her name was. wasn't her fault. but the crew needs to tighten up the ship read more

Waiting 20 minutes in the drive thru I don't know what's going on but it shouldn't take this long

Shout out to employee Anahi E. Thursday at 5pm. She gave great service, was super friendly and make sure I got the cute promo bag that came with the family meal. Had the food several time but she gave exceptional service. Great hire! read more

Yuck, LOTS of fat in the pulled pork dish. The price like everything else is way too expensive for what you get. I wasn't impressed with the macaroni salad or lack there of. You do get two portions of cheap rice. The sauce they used on the pork was pretty bland. I think I'll stick with Hawaii Bros. read more

Went in to use a buy one plate, get one free coupon. Frida flat out refused to honor the coupon. read more

Ono Hawaiian BBQ - Coupon that is valid - Hawaiian Near Me - Mesa, Arizona

Wow, I have been searching for good Hawaiian Bbq. It was hands down the best. Delicious and perfect is how I describe my meal. Thank you. Great customer service also. read more

Manager could not be found and service continued to other customers even after I showed them this. I will no go back to ONO read more

Ono Hawaiian BBQ - Cockroach in food!!!! Worst experience and they did not even seem to do anything about it. - Hawaiian Near Me - Mesa, Arizona

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People are friendly, food quality is meh. Chicken was oily. The spam rice side was enjoyable. Definitely nowhere near a healthy eat but will give some enjoyment read more

Terrible customer service. Dirty facility. Empty self-serve sauces. Food took very long and was incorrect. Several orders came out before our order. Employee made food for her family that came in 10 minutes after us before completing our order. We will not be back. read more

Great energy from the employees when you walk in greeting "Aloha." Food is really good, the teriyaki sauce and katsu sauce are a proprietary blend that is delicious. The employee Franklin deserves a hi five for his service read more

Ono Hawaiian BBQ - Chicken Combo (Lemon pepper/island fire chicken) with rice, cabbage, and Macaroni Salad - Hawaiian Near Me - Mesa, Arizona

The first time I went here, they just opened and they seem to give you a little bit more in a mini meal. The second time I went they didn't give me as much so I don't think I'll be going here again. read more

Love the food. Tastes fresh and delicious. Teriyaki chicken was the best, not too sweet. The staff was great too! It's a new location for ono's and super convenient for me read more

It took a while for the me to order and they said it was bad connection how does that happen.The food was alright but when I was almost finished until I saw a hair and I don't have brown hair in my food.I would slightly recommend it.Just the hair. read more