I went to this nail salon because of the good reviews & pictures. I called ahead and they said the price of a full set would be $55. So I show up and ask for a double French tip with an almond shape, which seemed simple compared to the pictures I've seen on their reviews. They started taking my old acrylics off by buffing off the top layer & after that, they used nail clippers with the pointy end and ripped the nails off, which is super damaging. (Ouch!) while ripping my nail off, I start to bleed. I wanted to get up right then and leave, but I can tell she was nervous & I felt bad. I'm sitting there bleeding and in pain so another lady came over to help and she buffed that nail instead of trying to rip it off. NOT ONCE DID THEY STOP TO CLEAN THE BLOOD. I'm in beauty school and we learned the importance of infection control/safety and sanitation and they did not follow protocol. They slapped some superglue on top and then proceeded to tell me that it's because my nails were "too thin" . They buffed my nails and tried ripping off the acrylic with nail clippers, of course it's thin now. Then she had me soak my hands in a bag full of acetone which isn't the correct way to remove acrylics. You're supposed to soak a cotton round, put it on the nail and cover with foil.. I have extremely dry skin and the acetone dried my hands out.. (you can see in the picture). She then started buffing my nails again and they were all stinging and burning (ring of fire). She was starting the full set but she didn't bother sizing the acrylic nail tip to my finger, she just put superglue and guessed which size to use and they're too big for my fingers. She put globs of superglue on my whole finger rather than the tip and the glue spread all over the bed of my finger nails and got underneath. I wanted to get up and leave but I saw the lady shaking so I let her continue. I changed my double French tip to a plain thin red French tip to make it easier. I just wanted to get out. She didn't know how to do it herself so another girl had to do it, which was fine but the final product was awful. Fast forward to the end result. They're uneven and crooked, the nail tips are too big, the shapes aren't even the same. there's a bunch of glue still under the nails & the design I wanted was simple but turned out not great on top of that it was $80! I've never paid that much for nails before in my life. it's day 3 and they're already lifting and the finger that bled still hurts! I paid for it because I felt bad but I really feel like I was jipped. I'm in the service industry as well and I guess I just know the feeling of being too anxious to do a service and I really hoped she could surprise me with an amazing result!It's my fault for not speaking up sooner but I'm really upset with this. If you want great quality service, don't come here.
EDIT: I called the spa and expressed my concern and they told me to come in. A worker told me she could put one more coat on it & it would be fine. I told her no I want my money back because I'm not happy with them. I spoke to the owner Tina on the phone and she was understanding and apologetic about the experience and said they could give the refund. Then the nail tech grabbed my hands and stacked them on top of one another and took a picture. This upset me because I didn't give her permission. Completely unprofessional customer service. read more