we bought a kitchen faucet from Perrin &Rowe. the faucet broke, we have been with no service for 2…read moreweeks. no service/parts solution provided

These guys don't stand behind what they sell…read more Bought a $1700 bath tub from them less than a month ago. We finally have the contractors come in today and when we took it out of the box we noticed that the bottom was chipped in 2 locations. These were at the bottom so I couldn't see them without taking them out of the box, so they went unnoticed until today. Called the company and was essentially told "tough luck, we have a policy that customers are responsible for damage after 24 hours. We can refer you to a repair guy and you can fix it on your dime". During the phone call they kept referring to their policy which is posted on their website. I went there afterwards and it says "...on occasion, there may be a manufacturer product defect. Rest assured, we will stand by YOU during this process and make sure we do everything we can... at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item." Nice customer service there. Sure, I guess I didn't thoroughly inspect it immediately when I got it home, but so much for "we will stand by YOU". These guys won't even offer any discount for the broken junk or to cover part of repairs, citing that the sale was low margin. Lol, what a piece of junk company. I now have a beautiful new bathroom with a chipped bathtub centerpiece. How does a place like this have such good reviews?

We purchased a very expensive vanity from Art Bathe through DirectBuy about five years ago. One of…read morethe custom sinks in the vanity recently cracked which is frustrating to say the least, especially since we aren't unusually brutal with our bathroom sinks. I have been on the phone trying to contact anyone who can help me. I finally reached a customer service representative who told me that all of the phones in their Ontario office were down and that she would have someone call me back when they were back up. I have not heard a thing and that was a week ago. Stay away from this company. The products are lovely, but the customer service is awful.

I purchased an Art Bathe Barros Series bathroom vanity, which is a beautiful unit with two…read moreundermount sinks but unfortunately, both sinks developed a very significant crack within 3 years of purchase. I also purchased two chrome faucets from them but the chrome finish has prematurely peeled off on both of them after normal use. I was very satisfied with the product immediately after the purchase, but the longevity of the product is mediocre. I tried contacting the company via their contact page to inquire on the possibility of purchasing replacement parts from them but I haven't heard back from the company. Since the quality of the products sold from Art Bathe is substandard and their customer service is absent, I recommend staying away from this company and their products.

Lots to choose from for your bathroom and plumbing renos. Big enough for great selection and small…read moreenough to get proper attention and help. Store just off Leslie, but must drive in coming south on Leslie as there's a one way boulevard separator. I googled them for general info and noticed some really bad Google reviews which was very off putting, and at first deterred me from coming here. So I came here to browse as they had a great sale on Riobel products, which is hard to find since they only sell to bath boutique stores that have longevity presence. I've been here 3 times this week (january 2018 Snowmageddon) and this store despite the snow dump and freezing snow-rain has customers constantly coming in and out. They seem to have at least three sales staff that are always here, and they all acknowledge you and ask if you need help. Kal(Khaled) was the guy that helped me and was really nice without any pressure. He understood I needed some items today or fast and helped to call for expedited delivery. Then I returned a few days later to return a tap because my plumber needed another style set up, and he remembered me and offered to exchange to another item, as the refund policy is strict here. They have a house brand called Royal, which syle looks like another premier brand but for way less, and it feels really solid, full of metal not plastic parts like you get at a big box store. Lots of high end bathroom plumbing parts, free standing, bath tubs, toilets, bowl sinks and vanities on sale over the winter. My work colleague did warn me, she also bought from them at this sale, and a small piece was missing from her shower set in the sealed box. When she asked for them to help they referred her to the company(Grohe in this example) as they are the ones who packed the boxes and can send the replacement/missing pieces and not this store. I can see why this would upset customers, but Home Depot would do the same. So far so good, happy with my purchases on plumbing hardware.

I'm a fan of this place. great customer service: they are always there to answer the phone, and…read morevery friendly. No wasting time on hold! Their prices are fair, and they have a great selection of modern plumbing fixtures in a range of finishes. Really - you don't need to go anywhere else.

I'm so delighted with my purchases from J-Dish Co! This store is an absolute MUST for tableware…read moreenthusiast especially those with a modern and/or Japanese aesthetic. The team is such a pleasure to engage with...so kind and open to me browsing for quite awhile as I admired everything in the store. 5 stars + in service, quality, price and selection!

From the owner: J-Dish Co. is an importer/distributor of contemporary, quality Japanese tableware, kitchenware, and…read morerestaurant supplies. We offer competitive wholesale pricing to our business customers such as restaurants, wholesalers, and retailers. For retail customers, please visit our online store at j-dish.com. Any in-town purchases can be delivered or picked up from our Markham showroom, which is conveniently located near Hwy 407 and Hwy 404. For out-of-town purchases, we carefully pack all our products and ship them across Canada.

Great collection for kitchenware and Gifts…read more Excellent service. Free Gift wrap with purchase.

We bought a coffee grinder from the store and upon returning home, found that the cover was…read morescratched. We tried to return the product the next day buy the manager Jennifer refused to accept a return. She stuck to her guns and refused to budge saying it was just a scratch and being a floor model, it happens.

We were in search for a shower caddy and were just about to leave the plaza when we popped in to…read morehave a quick look. We ended up with a 3 tier corner glass shelf instead of a shower caddy and it was on even on sale. There was a staff member at the entrance with hand sanitizer and the cashiers had a plexiglass shield as separation from customers.

I was on the hunt for TOTO toilets and apparently this was the only store that stocks them in…read moreToronto. HK owned, the store has a large selection of modern bath fixtures and the associate who assisted me was very professional and informative. Sharon patiently explained to me the difference between all the models of toilets and bidets and wrote out pricing for all of them plus/minus any features. She was also willing to offer me further discount since I was looking to purchase a number of fixtures and was pleasant through our entire transaction.

While visiting family in the US, I ordered from Home Comfort Centre to get replacement filter for…read moremy air purifiers so I can take them back to Hanoi, where I live. After 3 weeks and still no product, I called and they said they still have not shipped it because of a backorder. There was no notice of this from the company and now I will have to ship it myself to Vietnam (if it ever arrives), which will cost at least another $100. Customer service offered no kind of discount for this major inconvenience and is still not ready to ship what I ordered after 3 weeks. Very disappointing. I would recommend buying from somewhere else. I'll never order from here again.

This is the most "DISCRIMINATED Home Deport" I have ever seen…read more They treat Non-Chinese customers very very well, but not for Chinese customers. Especially for Mandarin-spoken Chinese, they will try their best to give HARD TIME. Unfortunately, all those staff have been doing Discrimination on Chinese are Chinese staff who can speak Cantonese & English. The real example which has actually happened on us. It was a summer morning, I and my female co-work went to this Home Deport to buy 25 items for our office. At the moment we went into the Lane to the "right section ", a Chinese Male staff with half white-grey hair was trying to use Temporary Fence to SEPARATE me and my female co-work. He shut the Lane with the fence ， I opened the fence and entered the Lane. This Chinese Half-white-haired guy shut the fence after I entered the Lane and SHOUTED to us that, " You pissed me off !!" . Then walked away. During the mean time on the scene spot, there was a Chinese Female Staff wearing half-white-grey long hair. She was using a cell phone to FILM on our faces.... The Most Crazy Action these morning-shifted Chinese staff have done on that moment is To Drive a Huge Scissors Lift into that LANE where I & my female co-work had been Locked up. I don't know where the HATE is coming from?????? Are they trying to run us over with the Boom Truck????? Just because, we were using Mandarin to discuss??????

I like coming here to shop for little hardware but so hard to find a customer rep to ask questionread more

I see now I am not the only one with terrible experience! I wish I read this before I purchased my…read morelamp. The top doesn't fit properly and they are refusing to do a return! They don't have it written anywhere that the online store and actual store are different entities. They don't even state on the receipt or online that all their products are final sale. I am beyond angry with this service. I am going to find a way to make everyone aware of their terrible customer service.

Beautiful furniture all around!…read more Came here looking for furniture for the house after hearing great things from my friends and was greeted by our sales associate, Tat. Tat was great from beginning to end for us. We ended up purchasing a dining table set with a bench. A few weeks later when our bench arrived and picked up, we noticed there was a big hole in it and asked for an exchange on a different bench. The exchange was seamless and we were able to inspect the bench this time before taking it home with us. As for the table, it came delivered in the "white glove" service, meaning they bring it to your designated room and install the furniture for you. Scheduling a delivery date time was also fairly easy. The two delivery people were very nice and assembled our table quickly. I was skeptical at first after reading other reviews with the delivery service, but i'm very pleased with my purchase and entire process. The furniture here is modern, beautiful and great quality. Can't wait to get more pieces from here in the future.