we bought a kitchen faucet from Perrin &Rowe. the faucet broke, we have been with no service for 2 weeks. no service/parts solution provided

These guys don't stand behind what they sell. Bought a $1700 bath tub from them less than a month ago. We finally have the contractors come in today and when we took it out of the box we noticed that the bottom was chipped in 2 locations. These were at the bottom so I couldn't see them without taking them out of the box, so they went unnoticed until today. Called the company and was essentially told "tough luck, we have a policy that customers are responsible for damage after 24 hours. We can refer you to a repair guy and you can fix it on your dime". During the phone call they kept referring to their policy which is posted on their website. I went there afterwards and it says "...on occasion, there may be a manufacturer product defect. Rest assured, we will stand by YOU during this process and make sure we do everything we can... at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item." Nice customer service there. Sure, I guess I didn't thoroughly inspect it immediately when I got it home, but so much for "we will stand by YOU". These guys won't even offer any discount for the broken junk or to cover part of repairs, citing that the sale was low margin. Lol, what a piece of junk company. I now have a beautiful new bathroom with a chipped bathtub centerpiece. How does a place like this have such good reviews? read more

Terrible customer service. Still waiting for a refund nearly 2 weeks after we returned an incomplete part. They have ignored our 4+ emails. Do not recommend. read more

NEVER EVER DEAL WITH BATH EMPORIUM! They knew my situation that I was ordering a slider shower door and did not mention the bar would hit me on forehead and I am only 5' 2". They only wanted to sell me another entire unit. I saw tons of negative complaints after. Suddenly they received a bunch of 5 stars. They wrote them themselves or hired a company to lie for them. If there was negative one million stars, that would be too good. Stay away from these crooks. When I went to give a review it was a whole positive review that they have created which I had to delete to write this honest review. Their positive reviews are not real. read more

Don't buy from this shop. I order 2 vanity faucet and shower kit, total cost me $2400 in April 2022 After I place order, they told me I can pick up the rough in (for shower kit) and faucets but shower kit will be on back order 2 weeks after and June(one part) which is fine, I agree with the back order date and pick up 2 faucets and the rough in first and install them at the time already. 2 weeks after I call them, they said the manufactory is delay and they don't know when will they have the item, but hopefully June I can pick up together, I thought fine.. I have to wait for another part anyway, and once the rough in is install, you can't change the different products anyway, so I wait. I called in June again, they told me they still don't have it, but if I don't want to wait, I can cancel the order.. But I already install the faucet, and rough in, I need to keep them all the same color, I can't return the rough in or faucet because I already install it, now I can't cancel the order too, so I am stuck now. Finally I got all my order now (Sept.) once my contractor install it and I realize it was not the same color as faucet, the color is way too off from each other, I called the shop, they said it is very command to be off color, because they are not the same time production, which is not my problem, I order them same time, but you can't delivery the same time, that's not my issue right? No, according to bath emporium, it's nothing they can do, it's my problem, I already paid, not their business anymore. they won't accept any return because it's install already, they won't do any exchange either. I am now stuck with the ugly gold shower kit and Bath Emporium is not going to do anything to make their customer happy. They said it's the manufacture won't accept the return, but I purchase from you, I paid you, Bath Emporium is the one I order from and paid for, shouldn't you be responsible too? but they won't do anything. DON'T BUY FROM THIS SHOP!!!! that's all I can suggest read more

Before we bought a vanity, we asked the salesman whether we could return it for any reason. The salesman replied that we could return it within 30 days as long as it wasn't damaged and in the original packaging. The salesman did not say anything about a penalty or a restocking fee. We didn't even take the vanity out of the box and a few days later, we brought it back in the original packaging but were told by the manager, without anyone looking at the packaging or the vanity, that we had to pay a 25% restocking fee. She pointed to the small print at the bottom of the invoice that there would be a 25% re-stocking fee for returns. We hadn't read the small print on the invoice because the salesman had told us before we had purchased the vanity, that we could return the vanity with no problem and he didn't say anything about a 25% restocking fee. The manager didn't care about what the salesman said or failed to say to us. She kept pointing to the words on the invoice and that the policy was on their webite. We looked on the website but couldn't find anything about a 25% restocking fee for returns. The website says, "All our products come with a 30 day money back guarantee and everything we sell is fully covered by manufacturers warranties". There was ZERO ATTEMPT by the manager at any semblance of customer satisfaction. We felt that we were totaly mislead, deceived and swindled by the salesman. The manager was clearly unwilling to help us in any way ... they had our money and didn't care what we thought or felt. In essence, we were expected to pay a 25% restocking fee because of the salesman's deception. We will never buy from them again. read more

This company is HORRIBLE. Disgusting customer service. Please trust me, never ever ever ever order from then. They are scammers. They are liars. They will mess up your order multiple times, they will rip you off. Save your time. Save your energy and never ever order from bath emporium. They messed up my order I had to wait months for and didn't fixed it. Missed pieces of my order and won't give my money back. What a disgusting business. read more

Purchased a bathroom vanity and faucet in January 2020. We picked it up and brought it home. Had our plumber come by our home to install it and discovered the vanity was damaged. We called the store and sent photos. While we were told a refund was possible, we arrived at the store to receive it and was told we were being charged a restocking fee??? Really...you sold us a defective/damaged item. We had to drive back to return the heavy item and you are charging us for something that was not our fault? Terrible customer service and clearly after money...customer loyalty is clearly not important to this store. Buyer beware and shop elsewhere. read more

If I could, I would give this place 0 stars. The sales people are seem very nice and they are pleasant when you order, but fulfilling the orders have been nothing but a nightmare for us. I would NEVER use this place again. We spent over $3,000 dollars on a vanity, kitchen sink, 2 faucets and a Toto toilet. The vanity didn't arrive at their store until 6 weeks or more after we had ordered it. Finally when everything arrived, the toilet had a hairline fracture it in. Now they tell us, they have to 'test' it first, and then will 'see' if they can give us a replacement in week. So we have to call our plumber back in to install and they may not even give us a new toilet! So like John S. I would not recommend using this place and I'm really so sorry that I wasted all that time and money there. Save yourself the hassle. read more

I should have read the reviews on Yelp (1/5) and Homestars (4.8/10) for Bath Emporium before calling about a custom order sink. Like previous reviewers, I am disappointed I cannot give Bath Emporium a rating of 0. If you are looking to be treated like a Rogers/Bell customer, then this is the place to call. You will be passed to three different salespeople, put on hold, and then have to repeat the same information to each salesperson. The third salesperson was condescending when I stated the dimensions I was looking for (to be specific, I quoted numbers off the manufacturer's website which were in centimetres. How silly of me to use the metric system in Canada! Also, did he really think I was asking for a 42" wall mounted bathroom sink after I said it was for a very small room?). I was told the sink was discontinued and their supplier only has one left in stock. The salesperson actually LAUGHED when I asked if there would be a discount since it was the last in stock. Anyway, I guess the silver lining of being treated like crap over the phone is that I've saved myself a drive to Markham to visit their showroom. If their customer service is this terrible over the phone, I can't imagine how much worse it would be to deal with them in person. read more

I would absolutely not recommend this place. We ordered bathroom sink and bathtub faucets, as well as a handheld shower faucet and the thermostatic valve and trim from Bath Emporium on Feb 24th. We ordered them in a custom finish, brushed gold. We were told the items would take 4-6 weeks to arrive. Four weeks after placing the order, I called to enquire as to the expected timing. I was told the ETA would be more like 6-8 weeks from order date. One week later I called back, and learned that our order had been erroneously cancelled or put on hold, and so would be further delayed. Mid-May I was told to expect the items by the end of the month. June 1st I was told to expect the items by June 15th. I called June 14th and was told that the faucets have now arrived, but the trim has not, and they don't know when the trim will arrive. The service at Bath Emporium is disastrous. If you would like to pay full price for custom items, and wait for 4 months to receive them, then shop here. Otherwise, I would recommend pursuing your faucets and fixtures elsewhere. read more

Having dealt with Bath Emporium for all the bathrooms in my house, I have to say that I am extremely pleased with the final outcome. Reading the other reviews on here I could see why they are disappointed as I too found that the best way to get something accomplished is to actually go into the store instead of trying to do things by the phone. But once I was in the store, the sales team were all extremely helpful and knowledgeable about how renovations work and the types of products that would and not work in my space. After I picked the vanities and faucets that I wanted, they gave me printed diagrams for where the locations of the plumbing and electrical had to be so I could give them to my contractors. Working with Kim in particular was a real joy, and if you ever needed an ETA on where a product was she would never hesitate to pick up the phone right then and there and call their dealers to find out. The prices and service here won't be beat, because they will do everything in their power to make sure that you leave satisfied! read more

Referred by a friend to go to Bath Emporium to get bathroom fixtures. The sales lady Teresa Chen I dealt with offered exceptional customer service to the picky me. She was patient, kind, sweet and professional. I must have asked a million questions and she never flinched. She never pressured me to buy the most expensive products in the show room, and was willing to work with me tirelessly. I strongly recommend you to go to Bath Emporium and ask for Teresa. read more

they have terrible customer service. I went to their showroom and placed an order for a shower unit, the sales rep Kim told me their contractor will contact me for installation. I've never received any call from them, so I called back after a week another employee said someone will get back to me again nobody called. I called for the third time talked to Kim, she didn't even apologized she said contractor will call today. After calling couple of times and waiting for almost two weeks for someone to contact me I talked to the manager(Lou) he handled the situation the worst possible way he could by lying more and trying to explain instead of solving one simple problem and send someone to my place and after all of these he said to me you can go somewhere else if you're not happy. what a retard of course I will go somewhere else. I totally not recommend this place read more