At the end of the project, the bathroom was an improvement; the persons at the install were very friendly, helpful and understanding; they were the epitome of excellent service. We had wainscoting installed in addition to a tub, tubs around and ceiling. However I was extremely nervous about the install since the Bath fitter office manager and person who completed the estimate did not meet my expectations for the following issues. I called the Bath fitter office to ask how much of the glue from the old tile had to be removed in order to effectively install the wainscoting; the glue I was removing was pulling off the paper layer from the gyproc. The lady said she would check with their installers the next morning and told me not to remove any further gyproc paper since this could jeopardize the install. She said she would call me back the next day. She never returned my call; as it turned out I should have removed more glue for an smoother install. It turned out ok if you don't look too close. We were not told by the person who completed the estimate that we did not require baseboards since silicone is used to seal the wainscoting at the floor. Consequently, we had to move the flooring on the day of install, so silicone could be applied. Because the tubs around trim creates a seam, a baseboard would not have worked anyway. Thank goodness we were able to move the flooring since there were gaps that would have been covered by the baseboard. The size of the tubs around was extended to reduce the amount of wainscoting required. This was fine and we agreed to this, however due to the trim between the tubs around and the wainscoting, our toilet tank no longer fit and couldn't be installed. Our toilet was just fine and we had no intention of replacing it. We had to purchase a new toilet with a smaller tank; it is not near as nice as our old one. They should of noticed this problem when they suggested extending the tubs around and we would have made a decision at that time. On the day of the estimate, we picked out the tubs around pattern and then were called about 4 weeks later to say we couldn't have that one and had to pick another. I wasn't impressed in having to choose another pattern that day. There were several in their flyer that we liked but were unable to have due to various reasons. The shower taps are horrible to clean; they have a dull alligator like pattern on them that won't buff out and this occurred from Day 1. I wipe and polish them after each use. The whole process with the Bath fitter office and person doing the estimate was very frustrating. In the end, their product is fine, the bathroom is improved, but I would not do it again. Their product is over priced. read more

I would highly recommend Bath Fitters. I had a bit of an emergency as our tub suddenly cracked, necessitating a replacement pronto. Rep Jing Lee did the initial assessment and went over all aspects of the replacement, coming to our house two days after my initial phone call. The price was substantially lower than that quoted by a contractor. We agreed that the installation would be in two and a half weeks. Marco from BF showed up precisely when he said he would and the work was completed by mid-afternoon next day. Very professional job - it looks just great. I would think it a bad idea to use a contractor for this sort of work, instead leaving it to specialists such as this firm. You're only dealing with Bath Fitters people - no outside sub contractors. read more

The building we live in was built in the 60s, the bathroom with the style of those times, and slowly deteriorating triggered the remodeling we did. We painted the tub in- and outside with the best recommended specialty paint after the required steps of preparation. The results were quite nice, but after 8 months the paint started peeling off on the inside of the tub. After all the difficulties of the process of painting, the decision was to ask Bath Fitter to remodel our tub. It was done in a few hours, with minimal mess. The sales consultant, Jing Lee and the installer, Daniel Hill arrived on time, were nice, polite, accommodating. Both the great result and the professionalism of those men were exemplary. We would recommend Bath Fitter to our friends. read more

The service and experience we had with Bathfitter was outstanding from start to finish. We have never had such great service from any company before. Our consultant Jing answered all of our questions and was very informative on costs and on all the product details. Our installer Val was fabulous. He went through everything with us and made sure we had all the correct material we ordered. These two men exceeded our expectations in every way. We LOVE our new bathroom. We would highly recommend Bathfitter to anyone wanting to update their bathroom. So pleased and very happy with the end result. Tom & Darlene McKeown Etobicoke. P.S. This company is just awesome. read more

Our installer today was Val. He was very prompt in his arrival and very pleasant. He informed us of what would be transpiring with the install, showed us the plan and commenced his day. Val worked diligently and was very professional. As he proceeded, he ensured that any decision on our part was discussed and accurate. The end result of the install was phenomenal. We were beyond impressed with the quality of Val's workmanship, professionalism, and the overall look of our new bathroom. The area was impeccably cleaned and we were again very impressed. We will definitely recommend Bath Fitters. Thank you Val for for a job wonderfully done. You were amazing! read more

August 26, 2025...Your installer Amir and a co-worker just finished a "tub-over-tub" installation in my upstairs bath unit at 2 Harleyford Gate, Scarborough, ON M1T 2P4...and I couldn't be more pleased with the workmanship. Amir arrived at the designated time and proceeded directly to the plumbing aspects of the job, verifying within a short time that the water shutoff was working so that our household could resume our normal water usage in a timely fashion. I really appreciated your workers' attention to protecting the work area (rugs, walls, stairs, etc.) and the cleanup at the end of the job. A+ Dona Cauchon read more

Although we haven't yet made a decision on how best to deal with our increasing need to change our bath as we age, we want to let everyone know that we absolutely loved our visit with Kelly G from Bath Fitter. Kelly listened attentively to our needs and offered up so many options. She is a true professional, loves her work, honest to her clients, and is so loyal to Bath Fitter. Imagine that! Kelly G is just a lovely person with a wonderful way with people. We learned so much and will be in touch when we sort out our needs. Thanks for coming into our lives! Jane and Chris in Etobicoke read more

Thank you to everyone we dealt with on our project. Jing in sales, Beverly in the office, and especially Val the installer. Special thanks to Val for his efficiency on the job and his ongoing updates and explanations along the way. Both jobs took exactly as much time as Jing and Val said they would. Val handled the limitations of working within a condo building with elevator renewal in progress. We are delighted with both bathrooms. read more

Had an excellent experience with Bath Fitter in Scarborough. Bryan did an amazing job--everything looks clean, professional, and well-finished. He was very friendly, communicated clearly throughout the whole process, and got the job done quickly (about 2-3 hours). He also took the time to share helpful tips on how to clean and maintain the bath to keep it looking new. Overall, a 10/10 experience. Highly recommend! read more

It looks like a brand new bathroom! We had our installer Val and his colleague come by right on time and was finished in a few hours with little mess, little disturbance and little noise, which was particularly important to us given we are working from home and have small children. The bathroom looks brand new and we could not be happier. read more

Val did a great job. He replaced our old tub with a new shower. He was very knowledgeable and worked quickly, finishing the job in one day. We are thrilled and would recommend Bathfitters for anyone needing an update! read more

Bath Fitter Scarborough - This is a shout out to Amir and Victor who put in a new tub for our son's bathroom - Terrific, professional job