I recently hired Y2 Design & Build for a bathroom remodel, and unfortunately, the experience and final quality did not meet my expectations.The communication within this team was incredibly poor. My project coordinator, Alex, was unprofessional and difficult to work with. Because the on-site contractors did not speak English, I had to rely entirely on Alex to relay instructions, which led to major misunderstandings. For example, during the installation of a glass shield, it was clear that Alex and the contractors were not on the same page. I immediately called Alex and requested that we hold off on that portion for a couple of days to sort it out. He dismissively told me, "No, we're doing it now." Predictably, the glass was installed with extremely poor quality and would not have lasted a year. While the manager, John, eventually stepped in and replaced it, the situation should have been avoided entirely.Furthermore, I experienced pushback from John early on. I purchased veined tile and wanted to review the layout beforehand to ensure the pattern flowed correctly. Alex told me that the installer, Ethan, only lays tile and does not handle the design or layout. When I tried to oversee this, John accused me of "micromanaging" and told me to just trust their work. Unfortunately, my instincts were correct--the final floor tile layout looks completely uneven and poorly planned.To make matters worse, I was charged an extra $500 to install a floating vanity, which they mounted far too high. I literally have to stand on my tiptoes just to lean over and brush my teeth. When I brought this to their attention, they blamed the issue entirely on the plumbing. I have since had an independent professional inspect it, and they confirmed the plumbing was not the issue at all; it was simply a bad installation.I paid this company in full, but did not get the quality or outcome I was promised. They offered zero compensation or partial refunds for these permanent mistakes. Please be very careful if you choose to use this company for your remodeling needs. read more
