My doctor's office is literally across the hall from this lab, so every year after my well woman's…read moreexam I end up there. And somehow... every single year... they magically bill me for something that should've been covered. At first I thought it was just one of those annoying insurance mix-ups. But after spending at least an HOUR every year playing mediator between the doctor, insurance company, and lab, it's starting to feel less like "oops" and more like a seasonal tradition. Usually they eventually fix it after I call enough times. Other times I've honestly just paid it because I value my sanity. This there were two tests I knew insurance wouldn't cover, paid for them upfront with my credit card, had the doctor separate them on a different form, AND asked for a receipt. The receipt only had the amount paid -- no description. Which already felt a little "interesting." Convenient that for some reason they have no way of putting a description what I paid for on this but every time they send me a bill it has a very accurate description of what they are billing me for. It's sad that it comes to me having to cord this interaction to protect myself. So I asked on video: "So these definitely will not be billed to insurance since I'm paying here?" Receptionist: "Yes." Fast forward to this week: guess who just got billed $36 for those exact same tests. At this point I'm not even mad about the money. It's the principle. Because I know a lot of people probably just sigh dramatically, pay the $30, and move on. But no. Not this year. This year I will be returning like a low-budget legal drama with my receipt, my credit card statement, AND my little video clip. Honestly the phlebotomists are sweet, but the front office acts like kindness costs extra. They are shockingly rude! So if this place keeps overbilling you too: fight it. Even if it's annoying. Or save yourself the headache and find a friendlier lab who doesn't routinely try to keep an extra 15- 30 from every visit.

Good smiles. Friendly. Location is very hard to find. Goto St David's, East Entrance aka Women's…read moreMedical Entrance (lots of construction terrible parking) then from there go up, yes up, to the first floor. Go right down the hall it's on the left. Apple Maps put me in the wrong parking lot all together.

made an appointment on a friday for 3 pm just in case it'd be busy, came in early at 2:30 pm. sent…read moreby my physician to get a regular blood draw, so they scanned my paper. it was quick and easy when checking in. i barely had to wait a minute before getting called in to get blood work done! pretty convenient location, super close by!

Ive used many CP locations without issue but this one is bizzare. Usually they are great at getting…read morepeople in and out, so even if busy they are constantly checking someone in, calling people back for blood draws, etc. This location isnt like that. Waiting room is always full, and no one seems to be calling people back for tests. Twice now I signed in, and waited 15-20 minutes without my name even being called to checkin at the front desk. Usually its a few minutes at most. A person was called back to get their blood drawn maybe once every 10-15 minutes...its bizzare. Both times I had to leave after waiting 45+ minutes with no luck- I just couldn't wait all day. I have no clue why this location seems to run like the DMV but I would avoid at all costs. Theres a location in Jollyville not much further thats way better. Go there.

Completely incompetent. I headed up here for a blood draw and arrived at the hospital at 4:15. I…read morecircled the entire complex looking for a sign that said "Clinical Pathology Laboratory". There was none. So I called and they told me to go in and up to the second floor. I did. There was still no signage, and I asked three people who worked there where it was, and none of them had ever heard of it. One sent me to the only lab they knew of in the hospital, but it was a different lab. I called back and asked where it was and what entrance it was at again. No idea. I asked where this person parked when she went into work. She said it was in the east entrance. Why was that so hard?? She reiterated that all I had to do was to go up to the second floor and it was there. On top of it she was sort of rude, the way people get when asked questions they dont know, but know that they SHOULD know. Ok, I go to the east entrance and the only parking was a gated lot for employees, and a small, full lot that said it was for expectant mothers only. That was the ONLY place to park there, so I did. I entered, went to the second floor, and STILL no signs. I asked an employee who pointed me down the hall to some double doors. The doors were locked with key access only, and an alarm sounded when I tried to open them. Then I asked another person. Remember, this is the FIFTH person who worked there that I asked. She took me down another hall, and pointed, telling me to go to the end, and down the stairs, and that it was down the hall to my right. I told her that CPL told me it was on the second floor, and she told me "the people there dont really know whats going on". Thats for sure. So I did what she said, and sure enough, it was there on the FIRST floor, with only a tiny sign on the glass door. Its now 4:50 and Ive been running around for over half an hour. They close at 5. Of course, the door is locked, the room is dark, and nobody is answering the phone even though they arent supposed to be closed yet. These people are absolutely clueless. Let's reiterate: 1. The people in the office dont know where they themselves work. 2. They dont know even what floor they are on!! 3. They have zero signs, inside or out, except the sign on the door which is only visible when you are standing in the hall directly in front of the door 4. They leave early, locking the door, and not answering the phone even when they know there has been someone looking for them in the building 5. They direct you to enter an entrance where the only parking is a lot for expectant mothers. 6, Apparently even the few people in the hospital who know of CPL's existence, know the place is a lost cause. This place is staffed with shockingly clueless morons, and is too lazy to have a single sign on the large property, and too lazy to work until their hours state they do. I will NEVER go to a CPL again. Go to Austin Regional clinic. They are competent and helpful, know where they work and how to get there, unlike CPL.

This lab is located inside Ascension Building, 3rd Floor, Room 340. Parking can be scarce but I got…read morelucky and got one in a matter of minutes. When I arrived, there was 1 person in front of me but I waited less than 5 minutes. There is only one person work in this lab. The tech was really good in drawing blood. Quick, efficient and painless. I took one star off as there were signs everywhere saying furniture is disinfected after each guest. It doesn't look like it. The tech works alone including being a receptionist. It will be a lot slower if he has to do that too. There is also a sign at the front saying there is a disinfectant for check-in tablet, it's none to be found.

LabCorp claims to be "the World's Leading Health Care Diagnostics Company" and they offer routine…read moreblood work, pediatric collections, employee wellness body measurement, H pylori breath tests, employment drug screening, saliva alcohol testing, paternity tests, and hair collection. They have 5 locations in the Austin area and this one near 183 and Balcones Woods (not far from where I work, thus my decision to go here) is a fairly recent addition. Online appointments are theoretically available at https://www.labcorp.com/labs-and-appointments, but they also take walk-ins. Note that they are closed from 12:30-1:30, so dropping off a sample at lunch may be a challenge. There seems to be a trend in clinical lab chains these days to try to staff the locations with a barebones "team of one" who has to do everything from phlebotomy to security to administration to janitorial services. That must help the bottom line somewhere, but it makes the patient/customer experience a total frustration from start to finish. Case in point: this site for LabCorp (well, at least the comically accurate name previews the impersonal treatment you can expect). First off, the website and outgoing phone message give you absolutely no clue that you are actually heading to a building in the Seton Northwest Hospital complex. After following my Waze/Google/Yelp map trifecta to ensure I was going to 11111 Research Blvd, I wasted about 20 minutes driving around in circles looking for the listed address on a sign, a marque with the business name, anything to suggest that LabCorp was nearby. Nothing! I wasn't the only one, either, as I later saw 3 other cars apparently doing the same bewildered slow drive around the parking lot and surrounding locations that I did. When you call the listed phone number, you only get an automated message with minimal information and no ability to speak to a live person to ask a question (because the only person there is busy doing EVERYthing else in the office). Is it too much to ask to add one more sentence to the disembodied voice message which says, "Located in the Seton Northwest Health Plaza building in the same medical complex as Seton Northwest Hospital"? Once you finally get to the correct destination, posted signs indicate that you will not be treated as a human being but rather as a potential threat or criminal. Need a drink of water? The sign says to ask permission before accessing the fountain; who can give permission if the only staff person is in the back taking a sample from another patient? Happen to have your kid with you? Good luck with this errand because they can't come to the lab bay with you and you can't leave them unattended in the lobby. The self-signin machine was out of service, so you had to wait your turn to speak to the single human employee onsite. And so on. I photographed only a portion of the many ominous & paternalistic directives around the room. I was the 2nd customer in the room when I arrived shortly after the posted open hours, but it still took about 15 minutes until I was able to have my lab samples taken & sign all the necessary paperwork. The patient before me was berated for not properly registering his appointment and from the waiting area, I was able to hear his entire interaction with the lab tech, something I'm certain breaks HIPAA (medical privacy) best practices. I also was not pleased with the paper sign-in sheet which was viewable by everyone and requested the patient's full name and time of arrival; I did not comply and simply wrote my initials. My interactions with the lab tech / do-it-all person were as pleasant as could be under the circumstances. I believe that she was doing the best she could under conditions beyond her control. For her, I'm leaving 2 stars rather than the 1 that this experience warranted. Next time I need to have a lab sample analyzed, I'll choose another company, even if I have to drive out of my way to do so.

Their team is amazing! Highly rec!…read more Michelle, Brian and Nevee were super helpful! Loved the service and kindness.

Offer amazing shots and testing at affordable rates. Staff is friendly and efficient. Love getting…read morethe multi vitamin B here and have gotten food sensitivity test which offered an array of good information.

Went recently to get some blood drawn and was given terrible service, with both the speed at which…read moreI was seen (took over an hour somehow) and how seemingly bad the doctor was at simply drawing my blood. I've had my blood drawn before and never has it left me in pain for days afterwards, going on a week now. Absolutely insane, please do not come here if you have any other options.

He ruptured my vein on 03/23/23 then sent me to a different quest location. He didn't seem to be…read morehappy to be at work at all

I decided on this location because of it's ease of parking and closeness to my house. I made the…read moremistake of going to the Saint Davids location a couple miles from here and driving endlessly in circles looking for a parking spot till I couldn't take it anymore. I showed up here without an appointment and I was in and out of here in less than eight minutes. This is my go to testing spot from now on.

In and out very quick and all the staff was so kind! Will definitely come back and recommend to…read moreothers :)

The staff here is awesome. I was greeted warmly as soon as I arrived. Molly, the NP, was…read morepersonable, empathetic and knowledgeable. I came in for my annual and she made the appointment a pleasant one. The office is very clean and well decorated. I felt like I was in someone's home. I parked in the Domain's Purple lot and was able to walk easily to the office.

This is the second review I've left for One Medical, and I normally wouldn't go out of my way to do…read morethat -- but I felt the need to elaborate further because of how unpleasant and unfortunate this experience was. This was one of the most disheartening and discouraging healthcare experiences I've ever had -- and what makes it worse is that it was my first time seeking help for my mental health in over 15 years. I grew up in an environment where asking for help -- especially when it came to medication for mental health -- was seen as a weakness. So it took everything in me to finally overcome that and make an appointment. After a particularly overwhelming six months, I built up the courage to be honest about what I was struggling with and what had worked for me in the past. I wasn't demanding anything -- I was simply trying to communicate openly, hoping for a supportive and respectful conversation about my care. Instead, I was met with judgment and ultimately rejection by Harley Berning. She initially prescribed me a lower dose of the medication I mentioned -- no concerns or hesitation. But after I followed up with a message asking if this was the right plan going forward, everything changed. My prescription was suddenly revoked after it had already been sent in and paid for, and I was told she could no longer continue my care. It felt like I was being punished for being honest. I was mischaracterized, dismissed, and made to feel like I had done something wrong just for asking questions and advocating for myself. That kind of distrust -- especially when someone is finally trying to seek help after years of struggling -- is incredibly damaging. This experience didn't just shake my trust in one provider. It made me question whether I should have ever reached out in the first place. And I imagine I'm not the only one who's walked away from One Medical feeling like this. If you're someone who's anxious, vulnerable, or trying to overcome the stigma of getting mental health care -- be careful. I wanted this to be a step toward healing, and instead it left me feeling worse than when I started.

Profesional. Clean. Experienced and well versed in medicine. There to help you with all your…read moremedical needs.

From the owner: En Clínica Latina, nuestra misión es simple: hacer que se sienta y se mantenga saludable. Ya sea…read moreque venga para un chequeo regular o un tratamiento urgente, nuestro dedicado equipo de profesionales de la salud tiene las habilidades y los recursos para atender sus necesidades. Programe una consulta o venga hoy para ver cómo podemos ayudar.

They schedule appointment a year in advance IF you don't read the fine print…read more They keep calling to schedule an appointment. They send emails that you cannot unsubscribe from.

The results of my recent mammogram showed a 9mm mass. I went back today for a diagnostic mammogram…read moreand ultrasound. Honestly, I wasn't excited about getting another mammogram (no matter how well they did, it's still not a fun process!). Dana took me to ultrasound! She said, I know I can find this and then I can spare you from yet another mammogram (yes, thank you!). She was able to find the mass, spoke to the doctor and told me the results (a benign cluster of fibrocysts). She then took the time to talk to me and answer my questions. Again from the front desk office experience of greeting me to the ultrasound technician, I was met with kind and compassionate people. I'm an HSP and this procedure didn't hurt. I walked away with immediate results and a plan!