I can't recommend Dr. Lily highly enough! From the very first session, she brought a level of care,…read moreknowledge, and professionalism that immediately put me at ease. She took the time to listen to my concerns, thoroughly assess my condition, and explain her treatment plan in a way that was easy to understand and gave me confidence in the process. Dr. Lily is the kind of physical therapist who makes you laugh so much, you forget you're actually working. We bonded over our love for reading and somehow turned therapy sessions into plot twists and punchlines. 10/10 would recommend--especially if you like your healing with a side of humor! Thanks to Dr. Lily, I've regained strength, mobility, and hope. She's not only an excellent therapist but also a wonderful person to work with. If you're looking for someone skilled, encouraging, and truly dedicated to your recovery, Dr. Lily is the one.

Great quality primary care and amazing providers! The office offers many resources, services and…read morevaccines you can't find in a normal doctor's office. The staff is efficient and professional. Highly recommend!

The phlebotomist I got was proficient and personable, but the overall business didn't seem run…read moreoptimally. They literally do not have someone at the front desk, period, to help with any questions or answer any phone calls. It's literally up to the automated kiosk, and automated voice messaging system. Therefore, if you have literally any question or issue, there is literally ZERO way to get it resolved. This becomes a problem when they also seem really behind and unorganized. My test results were delayed and missing, and there was zero way to talk to someone about receiving them or figuring out what happened to them.

With an appointment this was awesome. Easy check in and Melly was super helpful. I would say the…read morefacility was very basic and spartan.. Could use some love or a mid-Austin location that partners with functional medicine providers as a cooperative service. Quest could do an upscale branded location and likely get more clients.

I've been to this location twice. The first time, I had to wait to receive any kind of direction at…read morethe front desk because the two nurses were too busy flirting with each other. I also asked for an itemized receipt of the blood work I had done and they all but refused. They kept arguing that I wouldn't have to pay anything anyways because the insurance would cover it. Sure enough, I received a bill from CPL a few weeks later. Today I went in to get the same work done only a month after my first visit. They had no record of me ever being there or of any billing. I had to call my doctor to get the same paperwork sent over again for the tests I needed. They also had me fill out an entirely new set of my information. I do not recommend this place. The majority of the employees are very unprofessional.

Did almost a dozen samples for blood testing. Walked in right before lunch (they close for lunch),…read moreI was back in an exam room in less than 10 minutes, 1 poke, many vials of samples, no pain. The faintest of a mark on the arm later. Excellent. Side note. I left my phone in the room. They were locked for lunch but a rapped on the door and a tech quickly brought me my phone. Great group!!!

Amazing facility with great staffing and nurses! Maria was able to get my blood with the first…read morestick which is nearly impossible for any facility yo accomplish. Would highly recommend going here if you need blood drawn. 10/10

Arrived at 8:10 am to find 3 other parties waiting for this place to open. It is supposed to…read moreopen at 8am. One woman had to leave to get back to work. Children started arriving from pediatricians' clinics at Dell Medical Center. One family also left. Door finally opened at 8:30. Got blood drawn at 9:10am. Missed meeting at 9am for tax work (tomorrow is the deadline). Woefully understaffed lab, especially with children's hospital right next door. Go somewhere else if you can. Not worth losing a job over.

I absolutely abhor going to these places but I feel really confident at this location. The staff is…read moreseasoned and has been drawing blood for a long time. The front desk staff is really nice and will get you in and out. Make sure you bring your physical lab orders because they're not always faxed. The technician was super gentle with me and we had easy conversation. Will always return to this location if I have to go to a CPL.

This location is always super quick and friendly. They take great care of patients. Everyone there…read morehas done a good job hitting my vein on the first try, and I'm not an easy stick.

Their team is amazing! Highly rec!…read more Michelle, Brian and Nevee were super helpful! Loved the service and kindness.

Offer amazing shots and testing at affordable rates. Staff is friendly and efficient. Love getting…read morethe multi vitamin B here and have gotten food sensitivity test which offered an array of good information.

My physician Gaurang Shah and my Nurse Claire Fazzone were amazing. They did exactly what you want…read morea Dr and Nurse to do. I felt comfort and relief and cared for and I was seen within 20 mins of checking in. I was in extreme pain 8/10 due to a bad tooth infection that had been hurting me all week until I could not bare the pain any longer. I'm able to come home pain free and get this taken care of tomorrow at a dentist. I also got 3 days off work note and I didn't even ask so that was also awesome. This was the best experience I've had going to the emergency room. I don't have insurance at the moment and that's no problem they will be billing me. I went to two other emergency rooms and was told to pay up front before being seen which I understand but was not able to pay hundreds of dollars this day.

Be extremely cautious and careful when getting anything done in this hospital. While my surgery was…read morea success, I was not provided proper pain relief medication at my doctor's recommendation for nearly 12 hours post surgery. The order was in, but the staff simply was not available to provide the drip install. Also, pay close attention to your bill. While my surgeon and the hospital were in-network, they selected to use an out-of-network componenet to my care. I was not told about this and was billed out of network while staying in the hospital for that part. Thank god for the No Surprises Act, making the charges only $700 vs the thousands of additional dollars in the bill. But I was not told about this until more than a year later. So even though my surgery took me well over my more than $5,000 max out of pocket, I now have to pay an additional $700. Add into that... I was sent a letter so much later that I can't even appeal it with my insurance. Extrmely shady practice. Very disappointed and would not recommend this hospital.

The staff is slow they don't follow the appointment times. There is no one at the front to check…read morein. I don't know if I would ever come back here. Why schedule an appointment at 9 if they are gonna tell me walks ins are here and I need to wait as well.

***URINE DRUG TEST (UDS) IS ONLY MON-FRI FROM 1-3PM.*** Do not be me who came in the morning,…read morechecked in, and missed the at least two paper signs (front door and on the check in kiosk) that displays this information. I walked in (for the second time that day) without an appointment and was helped out within 10 minutes. Seems like they only have one person available at the front desk who also is the phlebotomist, so I can imagine it can get busy, even with an appointment. Once it was my turn, he provided clear instructions and was professional. I would consider implementation of a number/ticket system and estimated wait times to help with workflow/customer expectations.

First time coming to this pro metric center and it was a smooth process. It's a nice flat first…read morefloor facility so it's easily accessible and detectable. There are two bathrooms and waiting room with full of lockers. Four big lockers and others are small. During the exam the temperature in the room got slightly hot and you can feel the music from the other facility but it was a small matter. The staffs are nice and let me go and out of the exam rooms easily for my break times. Overall, it was good!

This was my first time here as I was scheduled to sit for a 4.5 hr exam. I was scheduled to take…read morethe exam at 8 AM but showed up around 7:30 AM as it doesn't hurt to give myself some wiggle room. Boy am I glad I did as there were already a few people in front of me and I learned that if you weren't checked in before your exam cutoff time you can actually be denied from testing, yikes! So for those who are scheduled try to show up early if you can. Also, this location is QUITE strict and I found out the hard way that you can't wear any windbreaker material clothing so be sure to wear a cotton based one and preferably without pockets. Unfortunately the only jacket I had was this material but luckily I found an approved jacket in lost in found. Yes, I had to wear a stranger's jacket because otherwise I would be freezing cold without it. Oh and when I say freezing I mean this place is chilly, I think they said they keep the place at like 65. So, if you run cold like me be sure to bundle up in a cotton based sweater and pants. Also, be advised that each time you enter the testing area you will be screened as if you were going through TSA security. Actually they were more strict than TSA because in addition to being scanned by a metal detector, you have to put all pockets inside out, pull up your pants and shirt sleeves, and if you wear glasses they make you take it off to examine. Yeah, this place doesn't mess around when it comes to cheating! Oh and for those who are sensitive to noises, definitely bring some earplugs as the noise cancelling headphones provided didn't seem to block out much for me. This was quite distracting because not only were they tight fitting but I could still hearing my neighbor clacking away! Luckily despite all these snafus I still passed my exam so yay, but I do hope my experience helps some future test takers.

Horrendous system, inefficient, slow. Not well staffed and existing staff don't take you in order…read moreof when you checked in. Even though everything was done including my paperwork & insurance steps, I literally saw five others who came in /checked in/ did paper work after me be called before me. Deeply frustrating. And during a Sat rush they had not enough people in the back to draw blood compounding wait times. This place is the pits and the people have no empathy either. Zero stars.

I have used the CPL network of offices in several locations . 5 stars to this office for their…read moreprofessionalism and speed of service.