I am not sure why there are so many inferior gastroenterologists in Austin. Nearly all of them…read moreshare the same surgical facilities and, for the most part, they work out of the same location, too. I was even considering going to San Antonio for my next colonoscopy. If you do the research, both on Yelp and Google, you'll understand why. Dr. Sperling appeared on my radar as the only working GE receiving favorable reviews, so I broke down and met with him. He addressed all of my concerns - including acid reflux - with compassion, good judgement, attention to detail, and understandable explanations. Everyone on his team made me feel cared for and supported. The attending nurse, the anesthesiologist, and even the scheduling and billing team did a flawless job. And... I don't have acid reflux anymore.... An imperative health asset if you happen to love Mexican and Indian food! Dr. Sperling, I hope you're feeling the love while I'm enjoying my tacos al pastor!

if you have a lot of time to spend on the phone for them to answer, this is the right office…read moredon't worry about his staff they hang up on you mr Sperling denies omeprazole has damaging effects taken long term and has an add for the medicaton in his office 3 real doctors attested otherwise to give you the explanation on the tests he did, you have to pay him extra greed

The badge of middle age hood is getting a colonoscopy so this was my first and an excellent…read moreexperience. I was in and out within an hour. If you're a new patient your insurance will probably require a referral. I was able to get one in a couple of weeks and the doctor explained the entire process and got my laxatives ordered for the colonoscopy the following month. Post COVId I think this is great. The was anxious about the prep but it went smoothly. I got the earliest appointment possible so I wouldn't have to fast too long. They checked me in and I put in my gown. The nurses and anesthesiologist were excellent. The doctor was great no side effects so far. I was in and out within an hour. Definitely love the central location too. As for parking, yeah they do about 100 colonoscopies a day and you need someone to drive you home afterwards so the parking lot will be busy but that's everywhere in central Austin.

To be blunt, I do not like the parking here, the check-in process, or the actual rooms for the…read moredoctor visit. My last appointment left me waiting in the doctor's office for 32 minutes while I heard a bunch of laughter from patients nearby. I worry that the nurses might be talking about the patients too loudly, violating HIPAA laws. All of that being said, I really love my providers and the scheduling staff. Dr. Diddempudi is wonderful and so is her Nurse Practitioner. I have had several procedures with Diddempudi and I trust her with my life. Now...can y'all please remove the tower iPad advertisements in the doctor's offices? They give me so much anxiety and seem like a money grab.

Dr. Robinson and his staff ARE as good as it gets. He listens, he remembers, he treats, he cares…read more I have spoken with staff who have been with him 14 years who love working for him. He is kind to staff as well as his patients. He has gone out of his way to consult with other specialists about my husband's complicated condition to ensure they are all on the same page. To me, Dr. Robinson represents all that a physician can be.

There was a long wait on hold. Fine, they could be short-staffed. A rude-sounding lady eventually…read morequestioned me on which doctor I wanted to see although I'm sure I asked about the time it takes to schedule with Dr. Robinson. Plus, this site only mentions Dr. Robinson. She asked if I had been there before. I said no. She asked for my name and D.O.B. I asked why she asked (since I had not been there before I knew she would not find me in their system). She said if I had been to see any doctor in the area they would not be able to see me. She also told me that the first appointment with him was telemedicine. What? So how is that going to help him see what is going on with me physically - like touching my stomach area? I am super disappointed after the wonderful reviews I read.

I can only speak for my care from Dr. Christopher Goddell. I don't go often, but do my…read morecolonoscopy/endoscopy through them. Years ago, I'd gone to a number of gastro docs with ongoing terrible gut pain. Dr. Goddell knew right off what was wrong. We tried several medications to see what worked best so my issue didn't turn into Barrett's. I've now been seeing Dr. Goddell over 25 years. Yes, getting in to see him now takes patience, but it's worth it.

Dr.s are great at what they do, haven't had any dissatisfaction s from the ones I see.read more

My physician uses this facility for prodcedures. Up bright and early with the building opening at…read more6am, someone comes down to unlock. The lobby is on the second floor and there were two windows for check in. When you were up, they used the loud speaker (too much for 6am and only 2 people in the lobby) to call out your name. Sheesh. Fill out of the forms and tagged for the procedure had to wait to be called back. All the staff were professional and polite with no issue throughout the process. Afterwards, recovery was simple and they walked you out of the building to confirm you were safely in your transportation home.

A lot of these reviews sound very familiar…read more I was an Austin Gastro patient for over 20 years. And then my insurance changed to an HMO. Because AG didn't "accept" my insurance, they wanted $150 up front before they would even make a follow-up appointment. I ended up changing providers- something that is not easy in Austin where AG has a near monopoly. Fast forward 4 years. My 10 year colonoscopy screening is due. AG is calling my home phone and cell phone because they want me to make an appointment. A colonoscopy makes AG about $3,000 or more because not only does an AG doctor do the procedure, AG also owns the surgery centers where the procedures are done. They make a lot of money off colonscopies. I haven't heard from AG in 4 years since they refused to make an appointment unless I paid them $150. They still don't accept my insurance, so it's clear they think they are going to make money off a colonscopy and that's why they are calling weekly to try to get me to make an appointment with them. I can't complain about the nurse practitioners that I saw at AG. The surgery center was okay. But there's something ethically wrong with their business office.

Let me start by saying that I've known some excellent doctors, and have had a couple of…read moreearth-shatteringly bad experiences as well. Dr. Julie Reardon has surpassed my wildest expectations of what a family physician CAN--and is willing--to do. I think that's in part because she is a phenomenal physician and person, and I suppose the Harvard education and work with Dr. Andrew Weil doesn't hurt. I'll add that all of the folks in her office are equally as competent and caring. If you are contemplating a visit to Dr. Reardon, it's because you haven't been feeling as well as you should--probably for quite some time. Your insurance-covered doctor has run some general tests that haven't shown anything all that extraordinary; and while you may greatly respect your PCP as I do, you realize that time and budget constraints limit the ability to which they can explore your issues. You may have been told that it's your impending menopause, or your weight, or that you perhaps should consider antidepressants. This is the state of medicine in our current era of managed care, and it's nobody's fault. Sometimes it just IS. Know that, if you can afford her services, "Dr. Julie" will leave no stone unturned in helping you find that road to recovery. She's not one of those "vanity doctors" who will hand you creams, diets, and vitamins to make you ageless and extra hot...although feeling better usually makes you look better! She's a serious, science-based physician with an uncanny ability to relate the typically unrelated, and see the "big picture" of your health situation. In our initial visit, she caught on to trending issues I'd never thought of before, including a potential genetic makeup that leaves me prone to certain problems with mood and energy level that are exacerbated by stress...and I've had a year of that! She ran a gamut of tests after explaining the purpose of each one, and uncovered a problem so critical it was a wonder I even had the energy to get out of bed in the morning. I am no less impressed with our follow-up discussions. She has referred to another provider for an area outside of her realm, and also recommended simple vitamin and supplement changes that will do me a world of good. At the same time, she's not that earth-crunchy guru that's going to mandate that that you live on purified air and chants...hers are moderate lifestyle changes for real people living in our everyday world. Dr. Julie doesn't take insurance, but that allows her to spend true quality time with the patients who sign on with her. I will say that, for the fees involved, I feel like it's been a very good choice for my healthcare dollars. I am finally getting some solid answers as to why I've felt HORRIBLE over just this last year, and I finally feel confident knowing someone's got my back while I take steps to get better. I think there are a lot of docs out there who dream of having a practice like Dr. Julie's--and she has made that dream a reality. When I think about how quickly Dr. Julie started "cracking the case", and all the co-pays and labs past that never quite addressed my issue, I realize that I have now SAVED time and money in the long run. What's more...I could have gotten REALLY sick were it not for Dr. Julie and her findings. She very well might have saved my future from being...well, not so bright. Thinking about calling for an appointment with Dr. Julie Reardon? I say go for it...you will NOT regret it, and you have everything to gain.

When a doctor takes an oath to help people, part of that help is billing their insurance. It may be…read moretrue this doctor is one great practitioner, but there is no reason why she should nor be able to bill insurance. Read the oath again and think long and hard who you really help. Only the affluent. Sad state that healthcare is in today due to all the greed. No one is in it to help ALL IN NEED anymore. 11/19/19 Reply to Owner:

Dr Tiera Franklin was very thorough and professional. I was anxious about this appointment and she…read moremade me feel more relaxed. She explained everything there is to know with my annual OB exam. She was very skillful as well.

They're still lying and dodging! They keep sending me bills and saying that they sent the letter of…read moremedical necessity and BCBS denied the claim again. I contacted BCBS and they have no record of the letter of medical necessity or the claim being reprocessed. I told ARC this and asked for proof of the claim being reprocessed. They just made up a date and lied, saying it was reprocessed and denied on that date. Not how it works! BCBS would know if they reprocessed a claim, and I would see it on my portal. I'm not sure why ARC is doing this. It would have been much easier for all of us if they just did their jobs instead of committing fraud.

This place is all business and that's exactly how it should be. The reception/check-in staff were…read morefriendly and super efficient. Not a moment wasted. I never had to wait longer than a few minutes for anything. Dr Thomas and his staff were great, at ease, friendly, and total professionals. When I woke up in recovery the nurse/PA was pleasant but clearly needed the room for the next patient and ushered me right out in the most polite way possible, lol. I totally understand and have no problem with this...they are running a business. Gotta keep things moving! I also look at it like this: I'm ready to put the entire colonoscopy experience behind me (pun intended) and the faster I'm out of there the better. I also feel for the next person who's waiting for my bed....I don't want them to be there any longer than necessary haha. All in all a great visit. Thanks to all the staff!

I think my doctor is good at what he does…read more But I hate how automated and slow to directly engage this center seems to be. My hunch is too few expert staff are encouraged to rely on too much electronic communication to keep the bottles--um, patients--moving along. Right now I have no answer to a basic question asked hours ago about what precise time I need to not eat before my colonoscopy. Telling me "after you get up" doesn't help in that these days I get up at 4 am. Now the reply in the difficult to enter patient portal is that I'll perhaps get my answer after 8:30 am tomorrow--a bit late to be useful, methinks. Update: A representative phoned me directly at 7:35 am of my fast day to reaffirm you can't eat at any time after you rise on the day before the procedure. I replied that doesn't make sense if you rise, as I did, at 4 am. I won't be eating for a total of 36 hours. Makes no sense... (I am adding a star because the rep called.) If you need service, my recommendation: Look for a more old-fashioned customer service experience. I hope there is one.

Highly recommend Dr Tsai and the Team at Austin Gastro. Had my first colonoscopy today and it was a…read morebreeze. The whole OR experience was great. Chris did my IV and he was quick and painless, Amanda was my OR nurse and was great, Sheila was preop nurse and so helpful and Lynn in post op was wonderful too. Thank you Austin Gastro and Dr Tsai.

Honestly, why can all doctors and doctor offices be like this one? Dr. Tsai truly cares for his…read morepatients and their families--nothing but praise for him and his staff. My father is 90, and we see a TON of doctors, and only Dr. Tsai listens to all my questions and even asks how I am doing being a caregiver. Thank you, Dr. Tsai. I appreciate you greatly.

I can wholeheartedly recommend Dr. Sampath! He is one of the most kind physicians that I have gone…read moreto. He took a lot of time on my consult to explain and drew pictures so I could understand better what has happened to me to cause such an acute emergency situation. He also talked to me at length about a procedure so I would be less nervous. I had a follow up visit 2 weeks later and he again was excellent explaining results, and displayed his wonderful personality. In this day and time and having worked in healthcare almost 40 years, it is very rare to experience this. It reminded me of why I became a nurse and how healthcare should be rendered. Thank you Dr. Sampath!!!

Great experience from the office staff to the people staffing the dreaded colonoscopy center. They…read morewere patient, compassionate and made an uncomfortable procedure so much easier! Dr. Siddiqui was thorough in his explanations, patient and kind. Without hesitation, I recommend this practice!