Honestly, why can all doctors and doctor offices be like this one? Dr. Tsai truly cares for his patients and their families--nothing but praise for him and his staff. My father is 90, and we see a TON of doctors, and only Dr. Tsai listens to all my questions and even asks how I am doing being a caregiver. Thank you, Dr. Tsai. I appreciate you greatly. read more

Dr. Nicole answered a phone call in the middle of my appointment that I drove 6 and half hours for that was about an email. Doesn't care about patient safety because I requested for her not to be on her phone while in the OR with me, she said that she was going to. The office admin think I'm crazy for not wanting her to be on her phone while I'm sedated and in vulnerable position. read more

Dr. Havemann was extremely rude, very condescending and disregarded my health concerns. He was seemingly very annoyed when I had clarifying questions regarding medications and when I tried to bring up any symptoms I was experiencing. Would not recommend. He was also 30 minutes late to the appointment. read more

I was very disappointed with my experience under Dr. Havemann's care. Several days prior to my procedure I was told Dr. Havemann would not now be available, and I was asked if a Dr. Tsai could perform the same procedure. I agreed. Dr. Tsai was great! After the procedure I was told that Dr. Havemann would follow up with me; that didn't happen. After I called their office, I was told no appointment was available for nearly six weeks. Clear communication was completely lacking in my case and I was most disappointed. read more

I had a very bad experience with Austin Gastroenterology on many fronts. One, the customer service was severely lacking. It was very difficult to schedule an appointment, get a call back, get answers to any questions. Two, the pre-procedure instructions were abysmal. I went through a procedure and the doctor had to abort in the middle because of food in my stomach despite having followed their instructions precisely. Of course, I had to pay for the entire procedure. Three, there was zero follow-up after the failed procedure. It took weeks to get a response and months to get back on the calendar. Finally, I went to do my next procedure and was given a cash pay price which I was prepared to pay. Then the day of the procedure they told me I had to use my insurance and I would have to pay thousands of more dollars out of pocket with insurance. This all embodies why healthcare is broken. Complacent practice, poor customer service, practice maximizing dollars over care, using the system to get more dollars rather than what a procedure should cost. Two tips, ask for a cash price and pay that rather than use your insurance if you have a deductible; and go to a different practice. read more

Highly recommend Dr Tsai and the Team at Austin Gastro. Had my first colonoscopy today and it was a breeze. The whole OR experience was great. Chris did my IV and he was quick and painless, Amanda was my OR nurse and was great, Sheila was preop nurse and so helpful and Lynn in post op was wonderful too. Thank you Austin Gastro and Dr Tsai. read more

My internist recommended Dr. Sheila Reddy for my procedures when I requested a female gastroenterologist who is conveniently located. Dr. Reddy and her staff did not disappoint. The Bee Cave office and endoscopy center is new and clean. Everything about my consultation and procedure was handled efficiently, and throughout my experience I felt cared for. Dr. Reddy was available to answer my questions. Highly recommend! read more

First-class communication and timely follow-up. It's rare today to receive the type of service, attention, and care that I received from Dr Chehl and his team. My situation was a bit unique, and because of the high level of attention to detail, Dr Chehl uncovered something that was overlooked by another physician from another practice I worked with in the past. I received a call personally from Dr Chehl to review his findings. He could not have been more clear in communicating the medical details in a way that was easy to understand. I cannot recommend Dr Chehl and his team with high enough praise. read more

Everything was Top Notch!! You have an excellent facility and a staff that is caring and understanding! I Highly recommend Dr Tsai and the Team at Austin Gastro. read more

Dr Havemann is wonderful as is the staff. Even during the covid 19 pandemic the office is fantastic. First off - its really very CLEAN! The process of checkin, pre op, and op is like a well oiled machine. Even at the initial appt. Dr. Havemann was kind and very thorough about the colonoscopy procedure and welcomed questions. I was impressed with his bedside manner and surgical skill. The team was also great and even called me about follow up. The process couldn't have been smoother. I highly recommend! read more

I was very impressed with all aspects of my experience at AEC Bee Cave. Without a doubt a 5-star experience. I've never reviewed any medical facility, but I thought this one was worth leaving a review. I tend to be a nervous patient and they were absolutely incredible to me. I felt like I was treated like a human the entire time by everyone in their kind, thoughtful staff. It really puts you at ease when you have people who care the way they do. I even had a small request that they immediately did that made the experience quick and painless. Here's the nitty-gritty: 1. Facility: Immaculate, pretty, and well-thought out. Easy to understand where to go. 2. Check in process: very streamlined, but we were the first patients in so that might have been why. Still, there's a sign-in pad where you check in first. Then the staff prints your paperwork and calls you back. 3. Procedure: This was my second Endoscopy, first with a colonoscopy. The staff did everything possible to help you feel comfortable and taken care of during the entire procedure. 4. Staff: Best I've ever experienced. read more

I'm a doctor and appreciate the effort and coordination to operate a practice smoothly and successfully. Dr. Reddy and her entire group are rockstars in my opinion considering I have undergone both a colonoscopy and endoscopy recently with them. The staff could not have been more friendly, caring and helpful making me feel comfortable with these procedures. Dr. Reddy is a terrific doc and with a great personal and bedside manner. I'd recommend this group to anyone with gastrointestinal issues, concerns or simply the need to rule out problems. Dr. H read more

I had an endoscopy and colonoscopy. The facilities and staff were outstanding with no problems. But Dr. Tsai proved to be arrogant, condescending, disrespectful, and rude. After the procedure, he spent less than five minutes explaining the results. We had several questions, and he sarcastically said "Can't you see this isn't my office. Make an appointment with my office if you have more questions." And walked away while we were still trying to talk to him. I have already cancelled him as my doctor and I recommend him to no one. read more

I don't appreciate being moved to a different facility for my procedure the DAY OF due to a maintenance issue. On top of that, I now have to get a Covid test that I have to pay for additionally, I already took one prior to getting my initial exam. What's worse is they moved me to St. David's South Austin. The price for my procedure increased! Same insurance. Outrageous and I have to pay for the Covid test on top of everything? No thanks. Canceling the entire procedure. Waste of money on the prep liquid and then this happens. The fact that they didn't give me options and pricing options for another facility and that I was switched to this facility really upsets me. Disappointed because I had heard good news about Austin Gastro.Guess I'll have to find another gastro doctor now. Avoid this facility if you can. read more

Not sure how anyone gets ahold of these people. Been trying to get ahold of them for a week now. Not able to leave a voicemail and the one time I did, I haven't received a call back. Extremely unprofessional. My husband needs their help and nobody is willing to do anything because I can't talk to anyone. read more

I recently moved to Austin and I have had acid reflux for a few years now. I thought I should find a local Gastro and read about Dr. Havemann on Yelp and decided to meet with him today to discuss my ongoing treatment. I was very pleased with my visit and found Dr. Havemann to have great bed side manners. He was super knowledgeable and reviewed my historical charts from my previous doctor and gave great recommendations. He was very honest and I was really pleased with my visit. I highly recommend Dr. Havemann and the friendly team at Lakeway Gastroenterology! read more

Very rude staff and doctors. Doctors are incompetent to perform the most basic of procedures like an endoscopy on even a healthy person. Worst medical experience I have ever had. Avoid this practice and place of business!!! read more

I had a procedure at the Austin Endoscopy Center on Bee Cave, Tx. There were 3 nurses (including the anesthesias) and the Doctor, all females in scrubs and surgery gowns, hair protectors and gloves, and there was a man sitting in the corner wearing khaki jeans, black fitted sweater, and converse. He was sitting in the corner on his phone, never looked at me. They went on to verify my name, dob, go over the procedure, then asked me, "Do you have nay questions?", for which I asked, "who's all gong to be in here, who is that?", pointing at this man. immediately 1 of the nurses got infront of me & introduced herself, the other nurses & the Dr, but never answered my question of whom was this man that seems to be a friend of someone just hanging out & not belonging in the room where I was just wearing a rob, no clothes and was about to be put to sleep. The man went around me, behind me & a door was closed. At this time he was not on my sight & I assumed he left. They asked me to turn to my left side so they can start my procedure, but I turned my head back to my right side to make sure this man was gone, but he was standing there in the dark corner quietly, not moving. I felt extremely creeped out, & uncomfortable! As I was turning my head back I was about to say I'm not comfortable doing this with this strange man that is being hidden from me, but immediately the anesthesia kicked in & I was asleep in seconds. Woke up in the waiting room & remembers this experience when I was being driven home. This is an experience no one should have in this vulnerable position. I was told it was casual Friday, & this was the Senior Scope Tech whom has been with them for over 10yrs, he looked like he was in his late 20's, early 30's the most. Also was told from the 1st lady I told my experience too, that everyone was required to wear the proper uniform/protectors during my procedure. read more

I'm New to Austin and finding a Gastrologist is very important for me since I have UC. I did a lot of research before finding Dr. Havemann. He is absolutely everything I thought he would be. Kind, knowledgeable, patient and let's you talk and ask questions he doesn't make you feel rushed. His office staff is on top of it. Paperwork, testing, returning calls etc... I just had my colonoscopy on Friday and "Wow" the staff was just as great as Dr. Havemann is at the surgery center. Thank you for being AWESOME!! Dawn read more

I went to Dr. Benjamin Havemann back in 2013 where is was obnoxious, rude to me and my husband, in a hurry and gave me no follow up. I avoided him until I ended up in ER in 2017 and was referred to him for stomach pain. AVOID. AVOID. AVOID.. He actually says POO instead of bowel movement, BM or defecation. HE SAID POO AT LEAST TEN TIMES DURING THE VISIT. So condescending. Sickening. His diagnosis are not written in medical terms but says things like "all over the map". He is offensive, ill mannered, crude, and has infantile terminology and has no time to listen but looks at the time while tapping his foot. He is very arrogant. He screamed LISTEN TO ME, along w screaming POO and also said I should get a second opinion. He basically wanted my copay and had only 15 minutes and no time to waste on a Mexican woman with a cyclic bloating issue. Sadly I was referred to this conceited doctor by ER. I should of known better from his reputation in this area not to go to him. Never again. Please message me if you want the full details. read more

I would like to give Austin Gastroenterology / Lakeway the highest of ratings - and that especially applies to Dr. Benjamin Havemann. I cannot say enough good things about both Dr. Havemann and for AG - the very best of attention, treatments and service. And his attendant assistant Chandra is a prized staff member that does a great job - much appreciated. read more

Highly discourage PLEASE READ BEFORE GOING. Treatment and doctors sure no problem they were great and communicative. But one of the biggest burdens when it comes to health issues is finance. I got both an endoscopy and colonoscopy. Went to see the clerk and told me it would be 2500 and basically assumed i could pay it all. I dont like that. Thats a terrible assumption to make. Then they made me feel like $500 a month is the best they could do so i did it. Later i was told i really should have thought about what i can afford, n i am now living that truth. I literally told the collection rep who just called that after a job loss and a series of health issues paying $500 per month is out of the question. I told her specifics on my situatuon and asked u guys have to be able tondo better. Then she said i think $350 over 7 months. I pleaded with her with my situation and even told her i'm doordashing food on the side just to make it to my next paycheck. Even then i said that id be more than happy to make a payment arrangement. I asked her to please just give me the best she can do, as stated earlier to her im at work n dont have time for a cat and mouse bargaining situation. She returned and explained that $350 is the best they can do. She never even asked me how much i could afford which is $150. So i asked her since i can't pay ..what u guys will keep calling me even though u thoroughly explained my situation too? N she said yes thats correct. So instead of getting anyy money on file from me, which i was willing and SUPER nice on the phone even when upset, this business prefers not to work with your financial situation and ultimately furthering my stress i'm sure that'll do great when im already going through health issues. I dont blame the rep who called me. TAKEAWAY: AUSTIN GASTROENTEROLOGY WILL NOT WORK WITH YOUR FINANCIAL SITUATION. Dont worry Austin GE i'll pay you your damn money. Keep calling and i'll politely tell you the same thing until i can pay. Coulda had money on file but now you're wasting time and money getting ur debt collectors calling me. read more

Super doctor! Patient. Kind. Compassionate. State of the art operations and the office staff is awesome!

I saw Dr Sheila Reddy and she was truly wonderful! Very easy to talk to and very knowledgeable and has helped me to relieve the stomach pains that I had been having on and off for years. I would highly recommend her and the rest of the staff here! read more

I just saw Dr Sheila Reddy for the first time and she was awesome! Perhaps now I will find an answer to my stomach pains yea!! She was very knowledgeable and thorough and I look forward to her findings and hopefully a cure! read more

Dr. Havemann is so kind and caring. He and his staff took great care of me. They made the unpleasant procedure ( colonoscopy) I had much easier than my doctors before. Dr Havemann has helped me understand the procedure I needed. He takes the time to explain everything. I moved here from Atlanta and feel blessed to find this Doctor. The entire staff at AG are really great. I highly recommend Dr Havemann and AG read more

Dr. Benjamin Havemann and his staff (Bee Cave) are the best. Dr. Benjamin Havemann did a Colonoscopy at Austin Endoscopy Center II for me yesterday. And the staff at Austin Endoscopy Center II that assisted Dr. Benjamin Havemann were second to none. I was treated as though I was royalty. So if anyone who reads this review, should most definitely choose the great folks at Austin Gastroenterology. read more

If one could say that a trip to a gastroenterologist was great, they must have visited Dr. Ben Haveman. He is such a caring, kind doctor and I am so confident in his care. The office staff is friendly and the practice is efficiently run. I highly recommend this wonderful physician!! read more

It's now 10:15. We've been here since 9 am as requested for a 9:30 appointment. The woman at the desk just told a standing room only waiting room that they were running late. My husband was told it would be at least another 30 minutes. Bad service, bad scheduling, bad communication. Why make an appointment if you disregard them? Big sign showing the late policy on the window; you should turn it so it faces inside the office and apply to yourselves. read more

Dr. Havemann is totally tuned into his patients. He wants them to partner in their healthcare, understand their options and make their best choices. He is open minded. I've found unique techniques to deal with my health condition and he is open to my exploration. I deeply appreciate his very prestigious background AND the fact he does not wear it on his sleeve. He could just as easily be your neighbor talking over the fence about life. Very relatable. His team is quite responsive and empathic. No tracking them down. They track you down. They really care. The healthcare industry deals with human suffering and seems to have forgotten it in recent years. Not this team. read more

Both my husband and I had gone to Dr. Havemann for colonoscopies in the past and liked him a lot, thought he was a good doc and thought his office was very efficient. Very pleased with him. He referred me to another doc to get a LINX implant for my horrible heartburn. Had been on PPI's for 28 years and now have pretty serious osteoporosis. I had the LINX implant and started having issues and went back to the surgeon and he had no clue what to do about the complications so he referred my back to Havemann. I told Havemann I was throwing up with most meals could not go out to restaurants, carried puke bags with me and I was convinced my heartburn was back with a vengenance. He told me in a nasty way that "you can't have it both ways". Meaning with the LINX either it is too loose and you could have heartburn or the LINX is too tight and and that is why you would be throwing up. My husband and I both looked shocked that he would not acknowledge or believe me what I was experiencing. He said I looked good and not sick. Duh, the food was getting stuck on top of the LINX and it would within minutes have me puking the stuck food up. Went for another opinion and new doctor totally understood believed what I was telling him. He did further tests and yep I was having both throwing up and GERD and was told to have the LINX removed as soon as possible. I know everyone is human and can have a bad day but just was so shocked that Dr. Havemann would treat me that way, just showed his ignorance. read more