The badge of middle age hood is getting a colonoscopy so this was my first and an excellent…read moreexperience. I was in and out within an hour. If you're a new patient your insurance will probably require a referral. I was able to get one in a couple of weeks and the doctor explained the entire process and got my laxatives ordered for the colonoscopy the following month. Post COVId I think this is great. The was anxious about the prep but it went smoothly. I got the earliest appointment possible so I wouldn't have to fast too long. They checked me in and I put in my gown. The nurses and anesthesiologist were excellent. The doctor was great no side effects so far. I was in and out within an hour. Definitely love the central location too. As for parking, yeah they do about 100 colonoscopies a day and you need someone to drive you home afterwards so the parking lot will be busy but that's everywhere in central Austin.

To be blunt, I do not like the parking here, the check-in process, or the actual rooms for the…read moredoctor visit. My last appointment left me waiting in the doctor's office for 32 minutes while I heard a bunch of laughter from patients nearby. I worry that the nurses might be talking about the patients too loudly, violating HIPAA laws. All of that being said, I really love my providers and the scheduling staff. Dr. Diddempudi is wonderful and so is her Nurse Practitioner. I have had several procedures with Diddempudi and I trust her with my life. Now...can y'all please remove the tower iPad advertisements in the doctor's offices? They give me so much anxiety and seem like a money grab.

There was a long wait on hold. Fine, they could be short-staffed. A rude-sounding lady eventually…read morequestioned me on which doctor I wanted to see although I'm sure I asked about the time it takes to schedule with Dr. Robinson. Plus, this site only mentions Dr. Robinson. She asked if I had been there before. I said no. She asked for my name and D.O.B. I asked why she asked (since I had not been there before I knew she would not find me in their system). She said if I had been to see any doctor in the area they would not be able to see me. She also told me that the first appointment with him was telemedicine. What? So how is that going to help him see what is going on with me physically - like touching my stomach area? I am super disappointed after the wonderful reviews I read.

He's good and his nurse that did my manomentry test was nervous because of a previous tech ripping…read moreout a untangled tube. I told her I could tell she Would be fine because I coukd tell she would at least be aware of the last 2 that were very unpleasant that left a hole in my cartilage throat and I vomited lots of blood . The prior doctor siddique thought it was funny that my hole in throat that whistled at night when I laid down He said " tape it " it will be music to my ears .. Thank God I found Dr Robinson who sent me to the Mayo Hospital In Florida, that's when I met Dr Bowers and they let me work out my own schedule and did tests back to back instead of running around like before to all kinds of doctors . Achalasia was healed but Dr Stephan Bowers forever grateful and when I got home he even supported me to tell the doctors to give me a test when they did not think throwing up blood and screaming the worst pain in my life just by drinking water was valid I got a GI tear and they wanted to send me home even after I showed them pictures of the blood of just one hospital tray but they said I wasn't Anemic from blood test enough ???????? What ? I have a tear ? I called Dr Bowers and he had the brains to tell them give her a endoscopic !! Then my other doctor on call demands who fixed me??? Then says " I can do it today but I want all the doctors eyes on you " Wow , even doctors came in to meet me or show me inventions As a woman in Fremont three one nice doctor out and said" she needs her rest" But he was a Happy Doctor wanting you help out patients in a whole different field . I've seen the Good , very good bed side manners And even doctors showing me how other radiologists have misdiagnosed my xrays That led to serious problems ahead in my life . God Bless you Dr Robinson My life hasn't always been smooth sailing

Dr.s are great at what they do, haven't had any dissatisfaction s from the ones I see.read more

Altho' my 2 colonoscopies were fine, my attempts to speak to someone, anyone to get the general…read moreemail address we're futile. Entirely futile. I tried all menu options except "Physician", which would be fraud. I attempted to speak to someone and get an answer from Scheduling, Billing, References, PA and went to voice mail in each of 9 attempts. None of the messages have been returned in over 3 hours. Pitiful customer/patient consideration!!

I had a very good experience here. The staff were all amazing. The doctor had a great bed side…read moremanner. I mentioned a had a little headache before they put me under and they said it could be due to not having coffee. I agreed that was likely. When I came to they were standing right there with a cup of coffee for me. Everything was professional, fast and so kind.

A lot of these reviews sound very familiar…read more I was an Austin Gastro patient for over 20 years. And then my insurance changed to an HMO. Because AG didn't "accept" my insurance, they wanted $150 up front before they would even make a follow-up appointment. I ended up changing providers- something that is not easy in Austin where AG has a near monopoly. Fast forward 4 years. My 10 year colonoscopy screening is due. AG is calling my home phone and cell phone because they want me to make an appointment. A colonoscopy makes AG about $3,000 or more because not only does an AG doctor do the procedure, AG also owns the surgery centers where the procedures are done. They make a lot of money off colonscopies. I haven't heard from AG in 4 years since they refused to make an appointment unless I paid them $150. They still don't accept my insurance, so it's clear they think they are going to make money off a colonscopy and that's why they are calling weekly to try to get me to make an appointment with them. I can't complain about the nurse practitioners that I saw at AG. The surgery center was okay. But there's something ethically wrong with their business office.

When a doctor takes an oath to help people, part of that help is billing their insurance. It may be…read moretrue this doctor is one great practitioner, but there is no reason why she should nor be able to bill insurance. Read the oath again and think long and hard who you really help. Only the affluent. Sad state that healthcare is in today due to all the greed. No one is in it to help ALL IN NEED anymore. 11/19/19 Reply to Owner:

Let me start by saying that I've known some excellent doctors, and have had a couple of…read moreearth-shatteringly bad experiences as well. Dr. Julie Reardon has surpassed my wildest expectations of what a family physician CAN--and is willing--to do. I think that's in part because she is a phenomenal physician and person, and I suppose the Harvard education and work with Dr. Andrew Weil doesn't hurt. I'll add that all of the folks in her office are equally as competent and caring. If you are contemplating a visit to Dr. Reardon, it's because you haven't been feeling as well as you should--probably for quite some time. Your insurance-covered doctor has run some general tests that haven't shown anything all that extraordinary; and while you may greatly respect your PCP as I do, you realize that time and budget constraints limit the ability to which they can explore your issues. You may have been told that it's your impending menopause, or your weight, or that you perhaps should consider antidepressants. This is the state of medicine in our current era of managed care, and it's nobody's fault. Sometimes it just IS. Know that, if you can afford her services, "Dr. Julie" will leave no stone unturned in helping you find that road to recovery. She's not one of those "vanity doctors" who will hand you creams, diets, and vitamins to make you ageless and extra hot...although feeling better usually makes you look better! She's a serious, science-based physician with an uncanny ability to relate the typically unrelated, and see the "big picture" of your health situation. In our initial visit, she caught on to trending issues I'd never thought of before, including a potential genetic makeup that leaves me prone to certain problems with mood and energy level that are exacerbated by stress...and I've had a year of that! She ran a gamut of tests after explaining the purpose of each one, and uncovered a problem so critical it was a wonder I even had the energy to get out of bed in the morning. I am no less impressed with our follow-up discussions. She has referred to another provider for an area outside of her realm, and also recommended simple vitamin and supplement changes that will do me a world of good. At the same time, she's not that earth-crunchy guru that's going to mandate that that you live on purified air and chants...hers are moderate lifestyle changes for real people living in our everyday world. Dr. Julie doesn't take insurance, but that allows her to spend true quality time with the patients who sign on with her. I will say that, for the fees involved, I feel like it's been a very good choice for my healthcare dollars. I am finally getting some solid answers as to why I've felt HORRIBLE over just this last year, and I finally feel confident knowing someone's got my back while I take steps to get better. I think there are a lot of docs out there who dream of having a practice like Dr. Julie's--and she has made that dream a reality. When I think about how quickly Dr. Julie started "cracking the case", and all the co-pays and labs past that never quite addressed my issue, I realize that I have now SAVED time and money in the long run. What's more...I could have gotten REALLY sick were it not for Dr. Julie and her findings. She very well might have saved my future from being...well, not so bright. Thinking about calling for an appointment with Dr. Julie Reardon? I say go for it...you will NOT regret it, and you have everything to gain.

Dr Tiera Franklin was very thorough and professional. I was anxious about this appointment and she…read moremade me feel more relaxed. She explained everything there is to know with my annual OB exam. She was very skillful as well.

They're still lying and dodging! They keep sending me bills and saying that they sent the letter of…read moremedical necessity and BCBS denied the claim again. I contacted BCBS and they have no record of the letter of medical necessity or the claim being reprocessed. I told ARC this and asked for proof of the claim being reprocessed. They just made up a date and lied, saying it was reprocessed and denied on that date. Not how it works! BCBS would know if they reprocessed a claim, and I would see it on my portal. I'm not sure why ARC is doing this. It would have been much easier for all of us if they just did their jobs instead of committing fraud.

I think my doctor is good at what he does…read more But I hate how automated and slow to directly engage this center seems to be. My hunch is too few expert staff are encouraged to rely on too much electronic communication to keep the bottles--um, patients--moving along. Right now I have no answer to a basic question asked hours ago about what precise time I need to not eat before my colonoscopy. Telling me "after you get up" doesn't help in that these days I get up at 4 am. Now the reply in the difficult to enter patient portal is that I'll perhaps get my answer after 8:30 am tomorrow--a bit late to be useful, methinks. Update: A representative phoned me directly at 7:35 am of my fast day to reaffirm you can't eat at any time after you rise on the day before the procedure. I replied that doesn't make sense if you rise, as I did, at 4 am. I won't be eating for a total of 36 hours. Makes no sense... (I am adding a star because the rep called.) If you need service, my recommendation: Look for a more old-fashioned customer service experience. I hope there is one.

Check in process was fast and easy, my nurse Liz was great! My care was great and procedure went…read moresmooth. My doctor performed an EDG and it went well.

Honestly, why can all doctors and doctor offices be like this one? Dr. Tsai truly cares for his…read morepatients and their families--nothing but praise for him and his staff. My father is 90, and we see a TON of doctors, and only Dr. Tsai listens to all my questions and even asks how I am doing being a caregiver. Thank you, Dr. Tsai. I appreciate you greatly.

Dr. Nicole answered a phone call in the middle of my appointment that I drove 6 and half hours for…read morethat was about an email. Doesn't care about patient safety because I requested for her not to be on her phone while in the OR with me, she said that she was going to. The office admin think I'm crazy for not wanting her to be on her phone while I'm sedated and in vulnerable position.

I can wholeheartedly recommend Dr. Sampath! He is one of the most kind physicians that I have gone…read moreto. He took a lot of time on my consult to explain and drew pictures so I could understand better what has happened to me to cause such an acute emergency situation. He also talked to me at length about a procedure so I would be less nervous. I had a follow up visit 2 weeks later and he again was excellent explaining results, and displayed his wonderful personality. In this day and time and having worked in healthcare almost 40 years, it is very rare to experience this. It reminded me of why I became a nurse and how healthcare should be rendered. Thank you Dr. Sampath!!!

Great experience from the office staff to the people staffing the dreaded colonoscopy center. They…read morewere patient, compassionate and made an uncomfortable procedure so much easier! Dr. Siddiqui was thorough in his explanations, patient and kind. Without hesitation, I recommend this practice!

Dr. Harry Thomas was great, professional, courteous. They run a nice office there - felt cared for…read moreand had great medical services. I highly recommend him.

My brother had a colonoscopy recently and turned up with a polyp, so I scheduled a colonoscopy with…read moreDr. Craig Lubin of Austin Gastroenterology on James Casey. His office called and told me they had sent instructions for preparing for the procedure by email and a prescription for a prep kit to CVS at 4001 W. William Cannon. I went by CVS and they said they had no prescription. After another day, and not having received the instructions, I called the office and told them I had not received the instructions and CVS did not have a record of the prescription. The person I talked to said that she was sending both right then. I went back to CVS and they said they had received the prescription, but insurance had denied it. I called the office again and informed of this, and told them that I had yet to receive the emailed instructions, and yes, I had looked in my spam folder. They said they would resend the instructions and send a different prescription to CVS. I went back to CVS and this time they had the prescription and it had been approved by insurance. I called the office again and told them I had gotten the prep kit, but not the instructions, and I asked them what email address they were sending them to, and they replied with a bogus address. I told them that this was the wrong address, and they replied defensively that this was the address that I had given them. I replied that I had made a big mistake, and how alarming it was that I could not even remember my own email address. They said they would send the instructions to the new email address. After another day without receiving the instructions I called again, and this time the person said they would send the instructions immediately, and I received them while on the phone with them. I carefully read the instructions and noted that it said, "take all your regular medications at least four hours before the procedure with two ozs. of water." At 9 AM this morning, I took a tab of Eliquis, a blood thinner which had been prescribed because of an intractable blood clot in my brachial artery with the last bottle of purgative from the prep kit. When I arrived for my procedure at 1:30 PM this afternoon, I was told by the nurse that the procedure could not go ahead because I had taken the Eliquis that morning. Dr. Lubin apologized profusely and said his office for which he was responsible had made a mistake in not noticing that I had listed Eliquis as one of my regularly scheduled medications, and, so, had not called to tell me not to take it before the colonoscopy. He asked me to call back and reschedule and they would get me in as soon as possible. He was so sorry that I would have to do the prep again as he knew from personal experience how difficult that is. He concluded that he wanted to make amends to me for this mistake. This afternoon, I called Dr. Lubin's office and attempted to reschedule the procedure. The scheduler said, "This procedure has been cancelled. You can't reschedule." I explained about the mistake and how Dr. Lubin had asked me to reschedule, and the scheduler replied, "You can't reschedule without clearance."