I came in to see Nicole Delgado and she gave me hands down the best medical evaluation that i've…read moreever received. She was so thorough and asked questions to really understand what I'm going through to provide me a recommended plan for my case. She didn't try to do a one size fits all, but she really customized my care to me which is all that I can ask for. I'm not typically someone who goes to the doctor, but after her care today i've already scheduled a follow up and an appointment to get lab work done. We need more Nicole's in this world!!

I can't recommend Dr. Lily highly enough! From the very first session, she brought a level of care,…read moreknowledge, and professionalism that immediately put me at ease. She took the time to listen to my concerns, thoroughly assess my condition, and explain her treatment plan in a way that was easy to understand and gave me confidence in the process. Dr. Lily is the kind of physical therapist who makes you laugh so much, you forget you're actually working. We bonded over our love for reading and somehow turned therapy sessions into plot twists and punchlines. 10/10 would recommend--especially if you like your healing with a side of humor! Thanks to Dr. Lily, I've regained strength, mobility, and hope. She's not only an excellent therapist but also a wonderful person to work with. If you're looking for someone skilled, encouraging, and truly dedicated to your recovery, Dr. Lily is the one.

So, I initially thought I'd come here to express my surprise and gratitude for the care I received…read morewhen I first decided to come to Austin ER last October. I went to a different urgent care closer to UT campus on Red River, and when they were chock full of college kids, I decided an ER that wasn't attached to a hospital was worth it given the upper abdominal pain I was feeling. APD was there when I arrived, as someone had smashed through a window, but despite the delay, they were nice and got me back to a room, an offsite ultrasound tech was called, and I was given Torodol and told I had a gallstone that may or may not cause me issues in the future. Happy to have answers, and ready to go home, I waited to be sent home. So this is when in retrospect it all went downhill. Shifts had changed, someone else came to remove my IV. After "ripping the bandaid off" which was an IV in this case, and telling me they "couldn't let me go home with my insides on my outside", they wiped away the red chunks that came out with my IV and sent me home. No worries - I had answers and it was a nice cozy room and they had brought me a warm blanket. Fast forward to a few days later, a red streak started to show up on my arm, and I started feeling a muscle pain that kept me from bending my arm. A few google searches and texts to my NP of a mother in law later, and I knew I should probably get it looked at. My partner and I were going to the Mueller HEB the following weekend, so I decided to stop by and ask if I should be concerned. The front desk told me they saw that I had been in the previous weekend, and to have a seat and they'd get my arm checked out. The doctor told me the IV had cause a blood clot in my arm, I needed hot compresses, some motrin and an Ace Bandage. Thankful it wasn't something more serious, I walked to the front desk, and asked them if I owed anything - I was told "no". I was extra grateful they weren't going to charge me for follow up for something cause by my initial visit. Fast forward, I get a bill for over $600 AFTER INSURANCE for an ace bandage and some motrin, for something that was a result of seeking care at this institution and being told I owed nothing. Assuming it was some sort of mistake, I called the ER, was told to call billing, was told to call the ER back, that they would have to tag it as a follow up, and then I wouldn't be billed. Called back, was told it couldn't be a follow up if it was more than a day or two later, explained I was told I wouldn't be charged as it was because of the IV being ripped out of my arm that I came back in the first place. Was told to call billing again, was told to call the ER again, have been told two or three times a lead would call me. At this point, I experienced pain in my arm for two months that kept me from being able to extend my arm, have called/been told multiple times someone would call me back, have not received one return call but have been sent multiple bills. The last time I was told a lead would contact me was last week... this started last October. Honestly just looking to talk to someone who can make this right and feeling driving to the point of writing a review to get it sorted. Avoid if possible.

GOING TO THIS PLACE ALMOST KILLED MY FRIEND…read more If you want a masterclass in medical negligence, look no further. On August 19th my friend went to this facility--for additional context- he's 85% blind without his scleral contacts in, and doesn't drive. They were not in because he was shaking in pain and couldn't apply them. He then was picked up, and dropped off at 6am by a self driving car (not requested of course but thanks Austin) so with minimal vision, doubled over in pain and alone, you'd think it can't get any worse. (Spoiler alert, it does) The provider poked my friend's stomach for maybe five seconds, and declared it 'not life-threatening.' He was shoo'd away immediately. Hours later he was in emergency surgery having his appendix removed, it was torn hours prior, and according to the doctors at the different facility we went to, he almost bled out. Upon research appendicitis is one of the most basic emergencies they drill into medical training. But apparently, here, it was easier to roll the dice on my friend's life than actually run a scan or take him seriously. OR MAYBE NOT EVEN RUN A SCAN IF YOUR FACILITY CANNOT PROVIDE IT, JUST TO PROVIDE A SENSE OF URGENCY OR AT MINIMAL ???? CARE AND DIRECTION WOULD BE APPRECIATED. Their incompetence didn't just 'miss something' it nearly killed my friend. If you have any sort of remote emergency, and you come here-- count your days (or hours)

I brought my mom in here, we had a wonderful experience. She was met within 15 min of checking-in…read moreand they resolved her congestion and got her on meds very quickly. I had a better experience here than any other center I've taken here to here in Austin. Our Dr is Dr oglesby, she was sweet, Knowledgeable and attentive.

Unethical urgent care. Prescribed the wrong medication then said they would have to charge again…read morethe full rate of an in person evaluation to prescribe the correct one. The provider was on the phone and wouldn't even refill the less effective prescription.

Saw Dr Hesse at the North Mopac Expressway location recently to say I am over the top pleased is…read morestill falls short of my visit/experience. He was as genuine as they come to find out what was causing me to feel so bad. To date they have been very good at contacting me immediately when test results arrive to get me what is needed to feel better. He went above and beyond to help me though I was about 4 hours from home for which I am very grateful! James S.

TERRIBLE / UNRELIABLE service…read more Time sensitive testing rescheduled three days in a row. Results promised in 24 - 48 hours not available. Phone call promised indicating samples taken from patient. Calls and emails in attempt to further information and to retrieve test results over several days failed to get ANY response. Completely unreliable testing with extremely poor customer service. GP. M.D.

There is a ballad waiting to be written - something along the lines of Arlo Guthrie's "Alice's…read moreRestaurant Massacree" perhaps - about this woman who is strong, obstinate and disturbingly determined. The ballad should also be about the place that heroically enabled her stubbornness and resolve. Here's the raw data, and wildly, every bit of it is true. I pieced it together after speaking with about a dozen people. 10 weeks after having undergone two heart procedures, my nearly deaf 93-year-old mom sets out on her own for an adventure. Her goal? The scrumptious lox bagel at Mary's Cafe. She missteps exiting the car and... kaboom! She falls and breaks her hip. She is literally across the street from St. David's Medical Center. A kind man rushes to her aid. Together, at her command, they get her BACK IN THE CAR. SHE DRIVES HERSELF ACROSS TOWN AND GOES HOME. There, she realizes that she can't get out of the car. She is half in-half out. After ten minutes, an innocent passerby in our quiet residential neighborhood hears her bleating plea and - again - at her command, helps get her back in the car, whereupon mom DRIVES HERSELF ACROSS TOWN AND BACK TO ST DAVID'S. It took three nurses and the manager of concierge services to extract her from her old beater Honda - the one with manual door locks - and it ended up in valet parking alongside the Porsches and a Ferrari. Mom would go on to have a nine inch nail inserted in her hip and spend two weeks at St. David's, one week in the Medical Center and one week in St. David's Rehabilitatiom Hospital. Here she was treated with dignity and compassion by every single person we encountered. And there were tons of them. Every effort was made to make her feel comfortable. Cozy even. The staff made her laugh. Encouraged her. Listened carefully to every word she said. Her in-house doctors watched over so thoughtfully. The physical and occupational therapists helped her to understand that she *could* meet her goal of regaining her independence. Yes, there were times when a nurse promised to bring her something and then forgot, but really, things couldn't have gone better. The food? Not too shabby, and if you are a visitor, there are alternating pop up caterers for things like sushi, Indian and Mexican food, every week day. Parking? Free if you're over 65. Just scan your driver's license instead of your parking stub. And my mom's old beater Honda rubbing shoulders with the glamor cars in Valet? I drove it out myself... free of charge.

Be extremely cautious and careful when getting anything done in this hospital. While my surgery was…read morea success, I was not provided proper pain relief medication at my doctor's recommendation for nearly 12 hours post surgery. The order was in, but the staff simply was not available to provide the drip install. Also, pay close attention to your bill. While my surgeon and the hospital were in-network, they selected to use an out-of-network componenet to my care. I was not told about this and was billed out of network while staying in the hospital for that part. Thank god for the No Surprises Act, making the charges only $700 vs the thousands of additional dollars in the bill. But I was not told about this until more than a year later. So even though my surgery took me well over my more than $5,000 max out of pocket, I now have to pay an additional $700. Add into that... I was sent a letter so much later that I can't even appeal it with my insurance. Extrmely shady practice. Very disappointed and would not recommend this hospital.

Walked in after a 2 hour wait at home. I was turned away for absolutely no reason. They sent me to…read morethe Riverside location because they had "one attending." I was still first in line but was told I would have to wait an hour. It made absolutely no sense. They took way better care of me at the Riverside location so maybe it was a blessing in disguise.

Nightmare experience for an employer drug screen. Showed up ready to pee, was told 30 min. Took…read moreover an hour while they saw maybe one patient. I had to register two different ways - paper, online. Same info. Inaccurate waiting list on the screen. People taking calls on speakerphone in the waiting room. No updates on time.

I'm all for free love but I'm also about playing safe when it comes to sex. I get checked…read moreregularly. They offer 20 dollar exams so its affordable. They give free condoms and free meds if you need them. Important note: you have to call ahead for next day appointments or try waiting in the lobby to see if someone cancels for same day tests.

Be responsible, get tested, for 20 dollars you get a full spectrum of std tests. So there's No…read moreexcuse! Even if you don't have any symptoms you should get checked regularly!! Even if you're in a relationship, get tested, cause some of y'all love cheaters lol

Came in on a Saturday morning expecting it to be busy but they were able to see me within 10…read moreminutes. Everyone was amazing and was very attentive and took care of me every step of the way. So glad I stopped here instead of urgent care or the hospital ER. I'd still be waiting! Highly recommend if you're in need of emergency care.

Dr Greg and nurse Maria took great care of me. I sliced my pointer finger open late night meal…read moreprepping and it wouldn't stop bleeding for 2 hours and then went numb. I made the decision to drive here and I came in a little panicked. They calmed me down and Greg numbed my finger and stitched it up within 15 mins of being there. They walked me through each step and distracted me from my anxiety. Highly recommend.

I would not recommend going here. I went in yesterday and was told there was a 2 hour wait. The…read morelady behind the desk told me I could scan a QR code and I'd get a text when it was my turn. She also said I don't have to wait in the lobby. So I went to a coffee shop down the road to kill time. After not hearing anything from them after 2 hours, I went back to check in only to be told that there it would be another 1.5 hour wait. (I was also told there were 3 people ahead of me in line - not sure how that makes it an 1.5 hour wait!) I left and went home after that. I never got a text or call from them all night. Good luck getting an appointment!

Went in for an appt today for an earache. The doctor was very nice and everything was going…read moresmoothly until I left. It's Memorial Day, a holiday and most pharmacies are closed. I was sent to a Walgreens 6 miles away and was told that was the only one open. I get there and the pharmacy is closed. I call back to MedSpring and speak to a male who told me I was at the wrong Walgreens and sent me to another one 2 miles down the street. He then said "the address is on your paperwork" and I said what paperwork, I went to the front and asked the girl and she said the prescription was sent over and I didn't need anything else. I get to the new location (walgreens) and was told they don't have my prescription. Now I'm frustrated. I call back to MedSpring and a lady answered and told me that my profile shows they sent my prescription to a CVS?!?! Beyond annoyed. Story gets better, I call back MedSpring and they said they are sending the prescription to Walgreens. Walgreens said that the prescription was sent to cvs and since they are closed, they can't transfer the prescription to bill my insurance so I'll have to pay out of pocket.