Carbon has always been quick, clean, and efficient. I book with them because they consistently have…read moreopenings and the process is much easier than other urgent care clinics I've tried. I've received excellent referrals, and the doctors are always kind, professional, and never judgmental. The only hiccup I've experienced was when a service listed online wasn't actually available in my area. Aside from that, every visit has been a great experience!

I am beyond grateful to have found this clinic! I awoke on a Sunday to severe pain and the thought…read moreof going to an urgent care clinic and waiting all day did not sound appealing. While searching online I found Carbon and was relieved I was given the option to actually make an appointment. They had a 9:15 appt and when I arrived there was only 1 person in front of me. The office was very modern and clean and the receptionist was quick and professional. I waited less than 10 minutes when I was called. They also have a lab onsite and when I downloaded their app, I had my results within minutes! My entire visit was 30-45 minutes, the dr. called in my meds and I was on my way. This is a great facility and while I hope to never need urgent care again, if I do, I will definitely come back here.

I brought my mom in here, we had a wonderful experience. She was met within 15 min of checking-in…read moreand they resolved her congestion and got her on meds very quickly. I had a better experience here than any other center I've taken here to here in Austin. Our Dr is Dr oglesby, she was sweet, Knowledgeable and attentive.

So grateful for this clinic. Everyone is professional and knowledgeable. Dr Olgolspy is wonderful…read more We've seen her more than once - she's helped my teenager with her really great touch - I'm amazed at her communication skills.

I will forever refer people to Ally for emergency medical care! It's so much better than urgent…read morecare. Not only do they have imaging like CT scans, but they also have fantastic staff. Everyone from the front desk to the imaging area was so kind, helpful and knowledgeable. The nurses were thorough, professional, and caring. The radiology tech was one of the nicest people I've met in a minute! The doctor actually spoke to me like a real person. This was in stark contrast to the CareNow clinic I visited earlier in the day wherein the doc stared at his computer screen as he typed the whole time he was in the room with me. At Ally, the doc had a conversation and let me have a voice in my care plan. She actually seemed like she cared about what was going on with me even though we didn't really figure it out. She made she I was safe to go about life and try to figure it out with my pcp, which was all I needed. I had seen the Ally logo around but didn't know what it was. Now I know they are my emergency medicine ally! Hope I don't have to go back, but know I'll choose Ally over anywhere else if I do.

I wanted to follow up. My son is back at work after the emergency surgery. Again, I can't express…read morehow important the visit to Ally turned out to be for my family.

I've never had a kinder Physician in my life. I struggle greatly with health anxiety, and my…read morephysician was beyond understanding and went above and beyond to make me feel better about my situation. I never leave reviews anywhere but it literally made me emotional in the office.

Took my child three times over 7 weeks for recurrent infection. In hindsight (once I was able to…read moreaccess labs) there were multiple errors made by the NP. Not only errors, but basic mistakes and failure to even order the things they said they would. Got a call back from corporate with an acknowledgement and apology, but concerned about the poor judgement and poor quality of care.

I would not recommend going here. I went in yesterday and was told there was a 2 hour wait. The…read morelady behind the desk told me I could scan a QR code and I'd get a text when it was my turn. She also said I don't have to wait in the lobby. So I went to a coffee shop down the road to kill time. After not hearing anything from them after 2 hours, I went back to check in only to be told that there it would be another 1.5 hour wait. (I was also told there were 3 people ahead of me in line - not sure how that makes it an 1.5 hour wait!) I left and went home after that. I never got a text or call from them all night. Good luck getting an appointment!

Went in for an appt today for an earache. The doctor was very nice and everything was going…read moresmoothly until I left. It's Memorial Day, a holiday and most pharmacies are closed. I was sent to a Walgreens 6 miles away and was told that was the only one open. I get there and the pharmacy is closed. I call back to MedSpring and speak to a male who told me I was at the wrong Walgreens and sent me to another one 2 miles down the street. He then said "the address is on your paperwork" and I said what paperwork, I went to the front and asked the girl and she said the prescription was sent over and I didn't need anything else. I get to the new location (walgreens) and was told they don't have my prescription. Now I'm frustrated. I call back to MedSpring and a lady answered and told me that my profile shows they sent my prescription to a CVS?!?! Beyond annoyed. Story gets better, I call back MedSpring and they said they are sending the prescription to Walgreens. Walgreens said that the prescription was sent to cvs and since they are closed, they can't transfer the prescription to bill my insurance so I'll have to pay out of pocket.

I went to Texas Med Clinic Urgent Care, hopefully looking to have my knee looked at. When I…read morearrived there, I asked to have my knee checked, and gave them both my DL and military ID. The lady told me to scan a QR code on my phone, and told me it was a 2-hour wait, and they wouldn't accept my insurance. That will be the first and last time I will make a visit to the urgent care on Parmer.

I called ahead and asked how long the wait time was. They told me it was an hour and a half I said…read moreshould I make an appointment and they said yes then I made the appointment and then I got there and then they said the wait would still be an hour and a half even passed my appointment time Completely unprofessional. Would not ever return to this clinic. Actually make that wait two hours they keep adding more time on.

Very nice local Urgent Care facility. I used this small Urgent Care facility a few times in the…read morepast because it's so close to my home. Recently went in for a COVID test. They'd since changed to NextCare but were really good. I had to wait a little while, but it was worth the wait. The place is sparkling clean (this is very important to me). All of the staff were very nice and I got my test done properly.

The time they told me I would be seen was 50min after. This has happened twice to me now…read more Additionally, once we were seen both times I've been in there after the doctor left we waited in the room forever until I finally went out of the room and said uhh can we leave? And they were like oh yeah here's your paperwork. Poor communication.

I recently accompanied someone to this location as they were receiving their second covid…read morevaccination shot and I was asked to provide (im)moral support. These healthcare heroes got it going on! We arrived at 850AM for a 9AM appointment. We were greeted by a friendly nurse who took our temperature and guided us to a kiosk to pick up the required paperwork. At 9AM we were called and it was shot! shot! shot time! Fifteen minutes later we were on our way. But wait, on our way out we were greeted with cheers, applause, the offer to take a photo, and presented with a goodie bag! These are true healthcare professionals. 5 plus stars!

This is a review of the express clinic…read more I'm apprehensive to write a good review because it'll drive traffic to my secret spot, but they truly deserve the best review and shout out. When they say Express clinic, they mean express. I've never had a long wait there. The office is clean, well run and every staff member is incredibly competent. I've received nothing short of the best quality care here and am so thankful for it's existence! Their hours of operation are wonderful and really easy for busy working people. I've gone there on a weekend or a night after work, I really appreciate them! I feel like the nurse practitioners are thorough, quick and I feel fully taken care of before leaving. They will even run tests in real time and get you the results as soon as possible if they can. I highly recommend if you need quick and good care!

I was here to get a flu, COVID, and strep test and thank god they were open until 8pm. The staff…read morewas super friendly and it was unlike any of the other experiences I've ever had at an urgent care. I will be making the long trip over here just to see these guys again! The doctor, Margaret, was super kind and patient with me. I have never received this type of professional medical care at an urgent care. Kudos! There's also a 24hr Walgreens with great customer service nearby to fill your scripts.

I am so thankful I found this hidden gem in South Austin! I was in and out within an hour and NP…read moreElora was super thorough and competent. She called me quickly with my lab results and even answered a question unrelated to my original visit. She really cares for you as a person and doesn't see you as just another number. Thank you!

5/5 Experience at CareNow Urgent Care in Austin…read more While visiting Austin for a bachelorette trip, I had a bit of an unexpected accident at the lake. I accidentally kicked a (thankfully off) boat propeller while swimming and ended up with a pretty deep laceration on my right foot. As soon as I could, I made my way to CareNow Urgent Care; and I'm so grateful I did. From the moment I walked in, the staff was incredibly helpful. The receptionist quickly got me checked in and even looked up my insurance from California. Although I'll need to submit the bill myself, they gave me all the information I needed to request an itemized receipt right away, which made the process much easier. Dr. Estela Mota Garcia took care of me, and she was absolutely wonderful. She was kind, attentive, and gentle throughout the procedure. She made sure my foot was completely numb before stitching it up. I was also given a tetanus shot since I wasn't up to date, and they prescribed me an antibiotic to pick up the same day; which gave me peace of mind as I continued my trip. No one wants to end up in urgent care, especially on vacation, but this visit was efficient, compassionate, and left me feeling genuinely cared for. Thank you to everyone at CareNow for turning an unfortunate moment into a positive experience. Until next time, Austin!

Though it was a small wait before getting seen, I had an amazing nurse named Desire that really…read moreshowed me a lot of support to get through my appointment.