Carbon has always been quick, clean, and efficient. I book with them because they consistently have…read moreopenings and the process is much easier than other urgent care clinics I've tried. I've received excellent referrals, and the doctors are always kind, professional, and never judgmental. The only hiccup I've experienced was when a service listed online wasn't actually available in my area. Aside from that, every visit has been a great experience!

I am beyond grateful to have found this clinic! I awoke on a Sunday to severe pain and the thought…read moreof going to an urgent care clinic and waiting all day did not sound appealing. While searching online I found Carbon and was relieved I was given the option to actually make an appointment. They had a 9:15 appt and when I arrived there was only 1 person in front of me. The office was very modern and clean and the receptionist was quick and professional. I waited less than 10 minutes when I was called. They also have a lab onsite and when I downloaded their app, I had my results within minutes! My entire visit was 30-45 minutes, the dr. called in my meds and I was on my way. This is a great facility and while I hope to never need urgent care again, if I do, I will definitely come back here.

I brought my mom in here, we had a wonderful experience. She was met within 15 min of checking-in…read moreand they resolved her congestion and got her on meds very quickly. I had a better experience here than any other center I've taken here to here in Austin. Our Dr is Dr oglesby, she was sweet, Knowledgeable and attentive.

Unethical urgent care. Prescribed the wrong medication then said they would have to charge again…read morethe full rate of an in person evaluation to prescribe the correct one. The provider was on the phone and wouldn't even refill the less effective prescription.

I will forever refer people to Ally for emergency medical care! It's so much better than urgent…read morecare. Not only do they have imaging like CT scans, but they also have fantastic staff. Everyone from the front desk to the imaging area was so kind, helpful and knowledgeable. The nurses were thorough, professional, and caring. The radiology tech was one of the nicest people I've met in a minute! The doctor actually spoke to me like a real person. This was in stark contrast to the CareNow clinic I visited earlier in the day wherein the doc stared at his computer screen as he typed the whole time he was in the room with me. At Ally, the doc had a conversation and let me have a voice in my care plan. She actually seemed like she cared about what was going on with me even though we didn't really figure it out. She made she I was safe to go about life and try to figure it out with my pcp, which was all I needed. I had seen the Ally logo around but didn't know what it was. Now I know they are my emergency medicine ally! Hope I don't have to go back, but know I'll choose Ally over anywhere else if I do.

I wanted to follow up. My son is back at work after the emergency surgery. Again, I can't express…read morehow important the visit to Ally turned out to be for my family.

This place is a godsend. I had a bad bout of poison ivy and I desperately needed treatment. This…read morewas the best medical experience I have ever had, and I have been to many doctors/treatment for years. Easy appointment. I arrived early. They got me in immediately, very friendly staff. Seen in minutes, treated quickly by very competent staff. Out in minutes. Problem resolved. If you want quick care this is the place to go.

this place sucks. the doctor gave you a wrong treatment. I got bad allergy after taking the…read moremedicine they gave me. when call back, they asked me to visit another branch and said it was free. however, the doctor still encourage me to continue take the wrong medicine and charged me another 200.

I would not recommend going here. I went in yesterday and was told there was a 2 hour wait. The…read morelady behind the desk told me I could scan a QR code and I'd get a text when it was my turn. She also said I don't have to wait in the lobby. So I went to a coffee shop down the road to kill time. After not hearing anything from them after 2 hours, I went back to check in only to be told that there it would be another 1.5 hour wait. (I was also told there were 3 people ahead of me in line - not sure how that makes it an 1.5 hour wait!) I left and went home after that. I never got a text or call from them all night. Good luck getting an appointment!

Went in for an appt today for an earache. The doctor was very nice and everything was going…read moresmoothly until I left. It's Memorial Day, a holiday and most pharmacies are closed. I was sent to a Walgreens 6 miles away and was told that was the only one open. I get there and the pharmacy is closed. I call back to MedSpring and speak to a male who told me I was at the wrong Walgreens and sent me to another one 2 miles down the street. He then said "the address is on your paperwork" and I said what paperwork, I went to the front and asked the girl and she said the prescription was sent over and I didn't need anything else. I get to the new location (walgreens) and was told they don't have my prescription. Now I'm frustrated. I call back to MedSpring and a lady answered and told me that my profile shows they sent my prescription to a CVS?!?! Beyond annoyed. Story gets better, I call back MedSpring and they said they are sending the prescription to Walgreens. Walgreens said that the prescription was sent to cvs and since they are closed, they can't transfer the prescription to bill my insurance so I'll have to pay out of pocket.

i've gone to this urgent care over the years. the wait time varies but is often long…read more I appreciate being able to email them my health history and medication list, as both are long & complex. I think my doing that may be why the Dr who saw me took me seriously, (i saw he had printed out my health history and had highlighted things in it) and spent more time with me than others have. I was super anxious, wayyyyg overtired, and experiencing very intense restless leg (and other parts of my body) syndrome with many forceful spasms, all my muscles in my body were tightly clenched and i couldn't get them to relax and I was also in a lot of pain (this was due to a recent medication change, and my having a bad reaction to it), which I told them. So, at first I was disappointed because Dr. Joe told me that they couldn't give me muscle relaxers bc they would amplify the effects of the drug i was on that I was badly reacting to, so I felt like crying because i didn't know what to do, how to get help. Dr. Joe recommended I go back to my original dosage of the medication, and took the time to show me stretches i could do, and recommended that I take pedialyte or coconut water, and use arnica cream. i followed his advice, got the arnica tablets for leg cramps (i took 6) and the arnica cream for arthritic relief, which i rubbed all over myself. i drank coconut water and went back to my usual dosage of the medication, and did stretches and doing these things worked; got a full 8 hrs of sleep and only had a few leg spasms the whole night! my muscles feel relaxed now, and I am super grateful for that. I appreciate Dr. Joe listening and taking me seriously and recommending all he did, bc i am now back to my normal level of poor health, which is so much less bad than it was before Dr. Joe's help. Emailing health histories and med lists really may have made the difference here, i'm always going to do that in the future. Their email: occmed.pr@texasmedclinic.com

Came in with severe upper gastric pain, sweating, short of breath, no one ahead of me per their que…read moresystem. Waited an hour in pain. Called up by front desk to pay $100 copay. Then called back to front desk because they refused service because they don't take my insurance - mind you paying out of pocket is an option. If I was having a heart attack I for sure would have died, but apparently EMTALA doesn't count for urgent care in the US.

The time they told me I would be seen was 50min after. This has happened twice to me now…read more Additionally, once we were seen both times I've been in there after the doctor left we waited in the room forever until I finally went out of the room and said uhh can we leave? And they were like oh yeah here's your paperwork. Poor communication.

Reckless and Dangerous Experience at Baylor Scott and White Urgent Care…read more I scheduled an appointment through the Baylor Scott and White app, believing I would receive care at a clinic that was fully part of the Baylor Scott and White network. When I arrived, I was shocked to learn they did not have access to the Baylor Scott and White system. Even more confusing, the building only had signage for Baylor Scott and White Urgent Care. There was no mention of NextCare or any indication that this was operated by a third party. From a patient's perspective, there was no reason to assume this was anything but a regular Baylor Scott and White facility. I came in with intense lower abdominal pain. During the brief evaluation, the provider stated it could be my appendix. That alone should have triggered immediate escalation, lab testing, or at minimum a referral to the emergency room. Instead, I was sent home with nothing but a prescription for a muscle relaxer. There were no labs, no imaging, and no follow-up instructions. I was in the same amount of pain I came in with, but now with a medication that could have masked the symptoms of a serious emergency. Thankfully, I trusted my instincts. About fifteen minutes later, I went to the Baylor Scott and White Clinic on Slaughter. The staff there took my condition seriously and quickly referred me to the emergency room. A CT scan confirmed I had acute appendicitis. I underwent emergency surgery to have my appendix removed later that day. Had I followed the guidance of the first provider and taken the muscle relaxer to rest at home, my appendix could have ruptured. That kind of delay could have led to a life-threatening infection. This was not just a poor experience. It was dangerous and could have resulted in serious harm. The most concerning part is that the provider openly acknowledged the possibility of appendicitis but still made the decision to send me home without running a single test. That is unacceptable. Masking the pain of a potentially fatal condition rather than investigating it further shows a complete lack of clinical judgment. I will be speaking with a patient ombudsman and formally submitting a complaint to Baylor Scott and White leadership. The fact that their app directed me to this location and their name is on the building means the care that happens there reflects directly on them. Patients should not be misled into thinking they are receiving Baylor Scott and White care when they are not. There needs to be full transparency about who is providing care and what services are actually available at the location. This experience was extremely unsettling. I trusted the Baylor Scott and White name and almost suffered the consequences of that trust being misplaced. I hope this review serves as a warning to others and as a call for change within the system. Patients deserve competent, transparent, and safe medical care. I nearly did not receive it.

I recently accompanied someone to this location as they were receiving their second covid…read morevaccination shot and I was asked to provide (im)moral support. These healthcare heroes got it going on! We arrived at 850AM for a 9AM appointment. We were greeted by a friendly nurse who took our temperature and guided us to a kiosk to pick up the required paperwork. At 9AM we were called and it was shot! shot! shot time! Fifteen minutes later we were on our way. But wait, on our way out we were greeted with cheers, applause, the offer to take a photo, and presented with a goodie bag! These are true healthcare professionals. 5 plus stars!

This is a review of the express clinic…read more I'm apprehensive to write a good review because it'll drive traffic to my secret spot, but they truly deserve the best review and shout out. When they say Express clinic, they mean express. I've never had a long wait there. The office is clean, well run and every staff member is incredibly competent. I've received nothing short of the best quality care here and am so thankful for it's existence! Their hours of operation are wonderful and really easy for busy working people. I've gone there on a weekend or a night after work, I really appreciate them! I feel like the nurse practitioners are thorough, quick and I feel fully taken care of before leaving. They will even run tests in real time and get you the results as soon as possible if they can. I highly recommend if you need quick and good care!

I am so thankful I found this hidden gem in South Austin! I was in and out within an hour and NP…read moreElora was super thorough and competent. She called me quickly with my lab results and even answered a question unrelated to my original visit. She really cares for you as a person and doesn't see you as just another number. Thank you!

I was here to get a flu, COVID, and strep test and thank god they were open until 8pm. The staff…read morewas super friendly and it was unlike any of the other experiences I've ever had at an urgent care. I will be making the long trip over here just to see these guys again! The doctor, Margaret, was super kind and patient with me. I have never received this type of professional medical care at an urgent care. Kudos! There's also a 24hr Walgreens with great customer service nearby to fill your scripts.

Had an emergency and had to use the restroom. Lady at the front desk was rude and said I couldn't…read moreand told me to try Starbucks. Seems like they don't care about people here.

5/5 Experience at CareNow Urgent Care in Austin…read more While visiting Austin for a bachelorette trip, I had a bit of an unexpected accident at the lake. I accidentally kicked a (thankfully off) boat propeller while swimming and ended up with a pretty deep laceration on my right foot. As soon as I could, I made my way to CareNow Urgent Care; and I'm so grateful I did. From the moment I walked in, the staff was incredibly helpful. The receptionist quickly got me checked in and even looked up my insurance from California. Although I'll need to submit the bill myself, they gave me all the information I needed to request an itemized receipt right away, which made the process much easier. Dr. Estela Mota Garcia took care of me, and she was absolutely wonderful. She was kind, attentive, and gentle throughout the procedure. She made sure my foot was completely numb before stitching it up. I was also given a tetanus shot since I wasn't up to date, and they prescribed me an antibiotic to pick up the same day; which gave me peace of mind as I continued my trip. No one wants to end up in urgent care, especially on vacation, but this visit was efficient, compassionate, and left me feeling genuinely cared for. Thank you to everyone at CareNow for turning an unfortunate moment into a positive experience. Until next time, Austin!