This is a wonderful group of physicians. I appreciate the care provided by the entire staff. Appointments are always on time and the team gets you in and out quickly but always has time to go over your concerns. I have seen Drs. Werntz, Hutto, and Killian and all of them are excellent. Highly recommended. read more

Dr Werntz is still the King of Doctors by God when you find a doctor you can talk to it makes a difference. He is the doctor that understands that listen and then advises . read more

Red River Family Practice - Doctor office - Family Practice Near Me - Austin, Texas

Dr . Werntz, what can I say? Whata guy. And the rest of the team , amazing as well. I honestly feel so ar ease with both the staff as well as the proximity, not to mention that I've got my share of medical problems that may send some people running g for the hills. But it's a wonderful experience whenever I see I it's time to check-in with the Doc. read more

I've been a patient with this clinic for around 16 years. Dr. Michael Killian is one of the most caring, compassionate doctors I've ever had . I'm in my 60s and have had too many surgical procedures and heart and lungs issues to list. But when you deal with staff from office, nurses, and medical assistants to all doctors you will never use a PCP. Dr Killian will spend as much time with you on your health issues as well as a friendly conversation about anything that may be non medical related. I put my trust in the entire staff. Dr Killian will always find the answers and treatment plan that best fits your needs. I only wish that my doctor could be the one taking care of my health while in the hospital. Years ago your family doctors admitted, made morning and evening rounds to you while in the hospital. The hospitals now have doctors that are not familiar with your history and don't take the time your PCP does. I know hospitalast have too many parents to care for they do their best but nothing like the old days. Thank you Doctor Killian and all the staff at Red River Family Practice. read more

Dr Hutto is attentive and knowledgeable. A trusted partner in my health journey. Staff is always friendly and helpful.

I've been a patient for over twenty years. Dr. Killian is my primary and it seems he personally knows me and I appreciate his straightforward approach. I'm baffled by the low ratings others made. read more

I am so baffled at the bad reviews of this practice. I have seen Dr. Werntz for more than 10 years now (and a few other doctors in the practice when there was something urgent and he wasn't available), and I have only ever had good experiences with both the medical and front desk staff. They make it easy to schedule appointments, take care of the insurance stuff without incident, and maintain an excellent online portal. Dr. Werntz is as kind and caring a doctor as you could ever hope for. Blood work can be done on site, which is convenient. I recommend this practice to all of my friends. read more

We have been seeing Dr Killian for about a year and he is exceptional! He takes time to listen to and understand, and everyone I know who sees him feels comfortable with his competence and manner, and he is conversant on just about anything you might need to ask or discuss. I feel very fortunate to have found Red River Family Practice! read more

This place is great. Not sure how they do it given the current health care environment but Red River Family Practice manages to provide timely, compassionate, and competent health care. It's always been easy to schedule an appointment (typically get a real person when I call) and visits with three different health care providers (Werntz, Hutto, Paris) in the office over the last six years have all been excellent. Never rushed, careful evaluation, competent care. read more

I liked dr Wertz but the policies are awful! They charged me $25 when I sent a message saying that I needed an appointment (no time or day given). They called and left a voicemail - I never called back - and they considered that a no show. Also if you call after hours they charge you $35 which seems really odd. read more

I was so grateful to finally find an LGBTQ+ friendly practice that has not judgment and supports my decision to include PrEP in my health maintenance. I was impressed that they also work with the community and other clinics offering PrEP. Dr. Hutto has been amazing to work with. He is knowledgable, kind, gracious and ensures you are included in your health decisions. I have had bad experiences in the past with physicians "directing" me on what I should do, rather than "suggesting" and explaining why the suggestion. The front staff desk team is pleasant and I have yet to have a long wait, which is important to me. I've seen posts disparaging the facilities. While the clinic is not in a new modern building, they are convenient, clean and accessible. I am extremely pleased with the overall clinic and Dr. Hutto. read more

Dr. Werntz practices out of this office and he is awesome so plus 1 star (I've given Dr. Werntz a five star review on Yelp under just his name). Otherwise I am not impressed with Red River Family Practice specifically the office staff. I've been going here for something like 4 years. During that time I've had multiple billing issues. One time I got a bill from the office for about $300. I assumed it was for an ultrasound that was performed at ARA. It wasn't. My office visit was billed incorrectly. It was eventually corrected but it took multiple phone calls to Red River FP on my part and the gentleman who does the billing wanted to just leave me with a credit at the office instead of sending me back a check. With only a $15 co-pay, that is 20 visits! I don't think so! Another much bigger issue and the real reason for my poor review. I've had a more recent billing issue. The issue was eventually resolved without any help from the office staff. I called Red River FP and left messages for the guy who handles billing at least 4 different times. He never returned my call. I also called for the office manager and left her a message. Yet again I didn't get a call back. Needless to say, I still think Dr. Werntz rocks but I've decided to find a different primary physician. read more

Dr Hutto is one of the best doctors I have ever encountered. It is challenging to find LGBTQ friendly practitioners here in Texas and I am so grateful to have established care here. Dr Hutto is knowledgable, friendly, nonjudgemental, and never rushes though my appointments. He is accessible in person and also via tele-health appts. I find the office to be super welcoming, including the front desk staff that others here have complained about. They have staff screening patients for Covid-19 before they enter the office so that is reassuring, and there is a parking garage that makes parking easy. You can't go wrong with Dr Hutto! read more

Dr. Hutto is a thorough, knowledgeable and genuinely caring physician. I've been his patient for a few years now and consistently enjoy my annual check-up appointment. I feel as though he really takes the time to listen to my concerns and develop a holistic treatment plan. I can't speak highly enough of his friendliness and professionalism! read more

As is the case with every other review here, this practice has the worst front desk staff I've ever experienced. It almost doesn't matter how good their doctors are if your prescriptions aren't being sent over, the administrative staff is unhelpful, rude, slow, roll their eyes, and just give you an overall "you're a burden" vibe. I needed emergency medicine and over one hour after I left, my prescription hadn't even been sent over. I called back multiple times only for the receptionists to route me to multiple voicemails instead of looking into it. The receptionists are incredibly rude and should not hold a job dealing with sick people who have important and urgent needs. Needless to say I'm not coming back here again. read more

After trying to find an alternative primary care physician to reduce my travel time I am back to RRFP and Dr. Werntz. I just haven't found another medical doctor (MD) care provider that I know I can see when I am sick (rather than being forced to PA or NP) who takes the time to listen, understand and provide quality health care. Now that I found I can get blood tests drawn at the office it more than makes up for the travel time. This is my health. I trust Dr. Werntz. I've gotten top notch care from him and others in the practice when he was out and I needed short notice care. One more thing. I just had my annual appointment and my blood drawn for tests for the first time in the office. The phlebotomist (?sp) was great! I wish I remembered her name. She was nice and the draw was like a whisper in my challenging veins. I don't remember ever having such a low stress blood draw. read more

Been a patient with Dr. Killian for 7-8 years, after speaking with front desk Michelle, I decided it was time to find a new office. She was not considerate of my time when I asked if she can wait while I retrieve my insurance card, she said there's other patients calling and she could not wait, while she puts me on hold once or twice during our conversation. When I explained to her, I waited for her, she rudely said fine and put me on hold again! I called back, asking for the manager, got VM, left a message and no return call. Poor patient service. read more

Truly terrible practice. Never asked me about my medical history even as a new patient, never sent over paperwork. Distracted during appointment and didn't seem to care about my health at all. Everything in the portal was wrong (my address, email, etc) even after spelling it out over the phone and took several calls to correct simple issues. If they can't even get my name correct, scared to think about what they would have done for my health problems. read more

Dr. Hutto is a great doctor. Used to see him a couple of years ago. I had a falling out with the office staff over some billing among other things. I would say the staff are rude. But in a passive aggressive way and is the primary reason I stopped going. To bad I can't see my old doctor anymore because of it. Not like anyone there cares anyways. read more

Really bad front desk workers but Dr.Hutto is the best. They have a new policy that charges $85 for copay visit said they'll refund once insurance pays them. Called my insurance and they told me do not pay them that have them call me and they refused to call my insurance. Will be finding a new practice. read more

This entire practice, and especially Dr. Lambeth, is the best. I have never received better care than what Dr. Lambeth has provided. He truly takes the time to get to know and understand his patients. I feel so lucky to have found him. The front desk staff is very warm and kind, even on the phone! I give this practice all the stars. read more

I loved my doctor (M. Bartz), but the administrative staff is not helpful. I was in a minor auto accident, and had wanted to see Dr. Bartz to see what she recommended -- imagining it would be something as simple as Aleve and a heating pad. The moment I said accident, the front desk staff shut me down and said they don't deal with third party payments. I tried to explain that I wasn't trying to file anything through my auto insurance, but they wouldn't listen and kept speaking over me and insisting that their policy to see no one who has been an auto accident unless they paid 100% out of pocket because they "didn't trust that I wouldn't try and file through my auto insurance." I feel like after that conversation, I couldn't go back there with a simple cold without being flagged for some type of bait and switch. In a moment in my life where I'm feeling a little out of control, they amplified it momentously. I love Dr. Bartz, but this is the second time that I've had to deal with her extremely difficult administrative staff. I wouldn't recommend Red River Family Practice because of their disregard for the importance of front-line staff. read more

I went in for a wellness exam with Dr. Michael Killian at Red River Family Practice. The check-in process was handled by a rude lady and they charged me a new patient fee of over $100. I wait for a while and was then escorted to talk to Michael Killian in a room. I was surprised to see that his knowledge of nutrition, fitness, and intermittent fasting, was outdated or limited. When I told him about the key role dietary fats play in maintaining our hormonal functions, he denied it. When I told him about putting on muscle mass by increasing weights (intensity) in the gym, he said that I don't really need to lift heavy, just do more reps. Huh? So I can just do more reps with a 5 lbs. dumbbell and increase my muscle mass? This contradicts all science on fitness and nutrition. I felt like I paid over $100 (for a wellness exam that was supposed to be free) to talk to a doctor who hasn't kept up with his field. read more

LGBT-friendly doctors are hard to find, luckily with a bit of research, I found this clinic. Many of the doctors here work hand and hand with the nearby PREP access project. I was turning 25 and decided to have to first preventive physical with Dr. Hutto. He was kind, knowledgable, and approachable. I felt like I could speak openly without judgement. We went over each of my health concerns, he even did a bit of research for me and printed me out a copy of what he found for my own reference. The front staff was quick and friendly. I have no complaints. This is definitely a gem of a medical practice, especially for Austin's LGBT community. read more

Dr .Killian was just fine, but as other reviewers have stated the office is awful. Francis the office manager was incredibly rude until she determined that I had insurance. After service, my insurance company stiffed them and two other practices on the bill. While the other two practices worked with me and my insurance to sort everything out, Red River Family Practice sent my account straight to collections. Because they weren't willing to work with me and that awful insurance company, they still haven't been payed and they have hurt my credit. This place is a perfect example of how business profits and medicine can be a perverse pairing, and get in the way of quality patient care. read more

Everyone knows how difficult it can be to find a doctor who is both great at his/her job AND has a wonderful bedside manner. Well, I hit the jackpot when I came to Red River Family Practice and began seeing the incomparable Dr. Eric Lambeth, MD. Dr. Lambeth is an internist (a general practitioner with extra schooling so that he is able to handle more complex cases). I am only 44 and have no specific medical issues that require an internist, but I wanted the "best" so I chose to go with an internal medicine doctor. After reviewing the credentials of Dr. Lambeth, I made an appointment with him; however, I went in to the appointment not knowing what to expect as far as his personality and bedside manner. Well, I was in for a delight because Dr. Lambeth is by far the BEST physician I have ever seen. He is kind, funny, knowledgeable, interesting, and compassionate. He is not just a spokesperson for the drug companies; he suggests things other than medication when appropriate. Dr. Lambeth also does not expect his patients to live a perfect life; in fact, he understands that sometimes, you have to have a "cheat meal" or maybe you don't always work out every day. He's very realistic and yet is supportive of making lifestyle changes. He also calls me personally when I have blood test results in. Wonderfully, there is no judgment from Dr. Lambeth at all. At the same time, he encourages me to change what I need to (as realistically as possible). He helps me understand and patiently explains what my test results and medications mean. He spends TIME with his patients. In short, if I could clone Dr. Lambeth and make all my doctors like him, I certainly would because he is amazing. I cannot believe that I was fortunate enough to find a doctor with both medical expertise and a great bedside manner. I just hope he doesn't ever retire! Red River Family Practice in general is a really nice facility and the receptionists are lovely and helpful. I also really like Dr. Lambeth's nurse, Dexter, who always gets back to me immediately when I call. (The only "con" to RRFP - and it's a minor one - is that it is a bit confusing to get to when you first visit. You have to park and make sure you go into the right building. And for some reason, I still get confused when I go. But that's a small, tiny issue in light of receiving the best medical attention and care I have ever received). read more

i just recently moved to Austin and needed to find a primary care physician. Using my insurance company's website tool to find a physician, I found Dr. Werntz at Red River. When talking to the receptionist, once she found out I was a "new" patient, she very quickly said she needed to transfer me to the person's voice mail who handles new patents...and off I went. Someone actually answered the phone but wouldn't say anything. After a couple of "hellos" on my part there was some fumbling and I was dropped into the voice mail. I left a fairly detailed message about what I was looking for and the current condition I was hoping to see the doctor about. I did not receive a call back. Today I tried again and let the receptionist what had happened. She was very curt and wanted to know which Doctor I wanted to see. She asked me if I was wanted to see him because of his specialty. I let her know I wanted to see him for HBP as well as another condition. She bluntly advised he wouldn't be able to see me till Nov. 19th and wanted to know if I wanted to schedule for then. I was blown away!!! She literally couldn't have cared any less about me or my situation. I read the reviews on here and wanted to believe it was people just having a bad day. But what I have discovered is that these reviews seem to be spot on in reference to the office staff. First off, if this is the type of treatment any patient can expect to receive from the office staff at this clinic, why would anyone want to go back. We all want a doctor who we feel has our best interest at heart. BUT, if his/her office staff makes life difficult for you (and 95% of the time you are there because you do not feel well anyway) why would you want to come back? I haven't event had a chance to meet Dr. Werntz. He might be the best doctor in Austin. But his office staff has made it quite clear I'm not wanted at their office. Or at the very least a pain in their side if I do make an appointment. Secondly, I can't believe the doctors know this is how people are being treated. I would like to believe that if they did, they would certainly be replacing their office staff. THAT BEING SAID, there are quite a few reviews on here for an extended period of time all saying the same thing about the office staff...so I have to assume the doctors must know what's happening. And if they do...I'm pretty sure this would be the last doctors office I would want to trust me health to. "Welcome to Austin!" read more

This is a decent practice if you're super proactive about your medical care and insurance limitations. I'm not, and I've had several hassles in my limited experience with RRFP. Up until now it hasn't been bad enough to make me switch doctors, but let's refer back to the part about how I'm not super proactive about my medical care, shall we? I really like Dr. Bartz, and I did some research that showed she wasn't being paid by any pharmaceutical companies. However... They discontinued my birth control because they require an annual check up for its continuation, and they didn't inform me. I found out when I tried to get my prescription on the Saturday morning of a long weekend. I called the answering service and they informed me that it would cost me (I think she said $25?) to contact the doctor for a non-emergency. Since Monday was a holiday, I had to wait several days and double up on pills the first couple of days. It's not all that fun to fuck with your hormones, btw. Of course, it's a good idea to get a check up every year, obviously, but I wish someone had told me this was a strict rule at RRFP. They informed me by refusing to refill my prescription. Another time I was having a problem with my hip (at 30. Yeah, laugh all you want) and they sent me to a physical therapist who wasn't a provider for my insurance company and tried to charge me more than twice my usual copay. When I called RRFP to complain and ask for a new referral, they said they can't be expected to find providers who accept every single insurance plan. I have a Blue Cross Blue Shield PPO--you'd have to try hard to find a provider who didn't accept it, I would think. I will say that I've gone in there for a same-day appointment when I was sick once, and it was no kind of issue. But the more I think about it, writing this review and reading what other people have to say makes me think it really is time to find a new doctor. read more

I mainly see Dr. Brinson because she is awesome, very outgoing and a wealth of knowledge - she takes her time getting to know you and what your going through. She doesn't treat you like another client or another $$ - she also owns her own research company and is very active in the community - you won't be disappointed in this doctor!! Staff is very friendly, outgoing, patience and always willing to help. If you looking for an awesome doctor along with great staff - then look no further than Red River Family Practice. read more

Move along to another practice! I was a patient in this practice for nearly five years. I was recently terminated for missing an appointment that the office rescheduled without confirming with me. In the course of being a patient, I have been sent to collections... Despite being seen every 3 mos. The overdue balance was never addressed in person. I was just told one day I could not be seen until I handled my collection bill. Which I did and thought to give it another go. Also, I have had my medications not at all sent to the pharmacy giving me withdrawal symptoms over a weekend. Now, after enduring all this money and refill fiasco they are terminating me for a "no show" that I never scheduled or agreed to attend. I cannot even remember ever missing an appointment. At times, I had to be seen more often. The staff showed no sympathy or understanding of their own error. I never even received an apology. Even when I told the manager that I am at risk of having a seizure if my medication is abruptly stopped. She had no concern whatsoever. I just filed a complaint with the Texas Medical Board. After taking a look at the correct procedures for terminating a patient, I believe this situation may be a type of patient abandonment. The Texas Medical Board says after discussing termination with patient orally that then it can be considered. I was given no verbal warning. Just a certified letter telling me to leave on a Saturday. And I was never given any reason other than the "no show" for an appointment I never agreed to make. I regret ever being loyal with this office despite their obvious shortcomings. If you want to feel disposable and uncared for then I think this is the place for you. If not, move along. :-) read more

I have been going to Dr. Lambeth at Red River Family practice for over 3 years now. I first noticed a change in their customer service last year when I went in for my check-up. The front office staff wasn't as friendly and way more curt than normal. Then, recently I scheduled to come in with Dr. Lambeth and I when I arrived I was met by a very rude receptionist. She has black hair and is on the larger side- she was not wearing a name tag. To say the customer service was lacking is kind. She clearly has not been trained in CS and in working in the field of medical care, these are people that are coming in for all sorts of reasons. Even just hearing people out is part of your job and sometimes listening, then speaking is the best option when dealing with patients. The new staff at Red River Family Practice sucks and I feel for anyone trying to get answers from them because you will be given the "well ultimately it's your responsibility" speel, even when they are clearly the ones that messed up. This practice must be going broke because they want to charge extra for everything, even after co-pay and insurance has covered. I would really like to get a look at their books... Taking a look at the reviews, I don't know how the doctor's can allow this type of unprofessionalism to continue for so many years. I'm just sad because I truly loved having Dr. Lambeth as my GP but this was my last test for this office staff and I can't stand to step foot in that office ever again. read more

As a new resident of Austin, I ended up selecting this practice since they were in-network with my health insurance. So far, I've really liked everyone here since they're really nice and quite efficient. I've seen Dr. Bartz twice and both times were easy to schedule with her. She's to the point but not in a rude or negative way. I appreciate her brevity and didn't feel nervous to discuss my health history & concerns with her. Their practice is "paperless" so its nice I can log into their portal to see tests results and they also electronically send prescriptions, etc. I did have some issues with my prescriptions for my mail-away facility and Dr. Bartz's nurse called me back almost immediately. Most practices I've been to take up to 72 hours. It was a pleasant surprise it was resolved right away. They get a deduction of one star due to the fact the parking garage charges per hour. Other than the parking situation, great practice (that seems to always runs on time!) and I haven't had any problems with them. read more

When I first called in, of course as new patient they asked for the name of my insurance. They didn't recognize it, although it's some form of blue cross (only the biggest name in health insurance) they made me call them to confirm even though I told them I found them through Blue Cross' website. A little annoying since Blue Cross takes forever to speak to someone. My appointment was wonderful. I went to Dr. Lambeth he was great. Well worth the previous inconvenience. DIRECTIONS: the parking was easy to find. From there, make sure you take the skywalk across to the building so you don't get lost outside. The building directory is poorly lit, but its there. read more

I've gone to Dr. Bartz at Red River for 22 years now. I see her for my annual wellness exam. The staff has changed over the years. I don't find the current group incredibly rude as others have stated but they're never seem very friendly either. I usually get seen by someone if Dr. Bartz isn't available same day. I've seen Dr. Hutto, Brinson, and Killian and they're all great. They have a clear sign on the door that says if you're there for an annual wellness exam and discuss other ongoing health issues, you will get a bill. That's our crappy health insurance system so I don't blame them for this. I like that they've added an in-house lab group as I've always had bad experiences getting my blood drawn and lab work at the places in town. I also like the online patient portal. read more

Update. Using patient portal is somewhat friendly but only way to effectively communicate. Dr. Hutto is awesome though!

I made an in person appointment for 2:30 today, and I was 12 minutes late. The front desk staff (Julie) told me "Dr. Hutto has moved on to his telemedicine appointments and if you're willing to wait, he can fit you in after." I asked for an estimate of how long the wait would be and Julie said "I really don't know, do you just want to reschedule?" I was coming in as a new patient and it's the middle of a pandemic so I didn't really feel comfortable waiting indefinitely in the waiting room when I didn't have any information about how long the wait would be, how long the appointment would be, etc. I also felt like it was incredibly and intentionally unhelpful to be unable to give an time estimate -- even if it's just an inaccurate, ball park range of the wait time. I felt so uncomfortable and uncared for that I decided that is honestly not worth the effort to try to become a patient at Red River Family Practice if this is how a new patient is treated after being 10 minutes late. I found the recommendation for red river on reddit, and they raved about the doctors but warned about the front desk staff. I wish I had heeded the warnings. They're just especially unhelpful for no obvious reason. I completely understand if the doctor cannot accommodate lateness, but there are kinder, more empathic ways to deal with these kinds of situations. They could probably avoid this kind of stuff if they included a message in the pre-appointment communication that they will cancel your appointment if you're more than 10 minutes late. It saves everyone the trouble, and it prevents ppl even bothering to show up if they know they're going to be late. Had I know that being 10 minutes late would result in my appointment being canceled, I would have just stayed home when I realized how close I was cutting it. I wouldn't recommend bothering with this practice mostly because it comes off as if Julie does not care at all, and I don't see the point of frequenting businesses/services who are indifferent about your patronage. -- after writing this review, I went and read other reviews, it's seems like I dodged a bullet. So I am not too upset about it lol. Good luck to them! read more

I just moved to Austin a couple of months ago and I have not even been here yet, my appointment is not until next month but I HAVE to give a SHOUT OUT to AJ and Raven. Honestly some of the best customer service I have ever received, ever. They were able to answer every single question that I asked and they were super professional in the process of getting me all set up! I have not even met the doctor yet but I am already excited to go to Red River family practice just because of the amazing treatment I got over the phone! Great customer service is really hard to find and is essential and is the backbone of every business, you guys are lucky to have them both! read more

Dr. Eric Lambeth has been my doctor for many years, and he is excellent. His assistants have also always been very accessible and helpful. In my experience, the practice location is convenient, they have been able to schedule me on short notice on rare occasions I have needed it, and the wait times are not bad. read more

I have been going to see Dr Werntz since the mid-1900's and he is the best primary card physician I have ever had. I'm a doctor's daughter, so I am picky about my care. One of the things I appreciate about Dr. Werntz is that he gives me the pros and cons of my options for care, and let's me choose what I think will work best for me. He doesn't talk down to me, and he is a deeply compassionate man. He left work for several years to volunteer for Aids hospice work. He is also informed and open to alternative practice for some healing issues. It's great that they are also open a half day on Saturdays, twice that has saved me from ER fees. And when I've dropped in on a Saturday and seen another doctor, they have all been really great. If you aren't going to Red River Family Practice, you are missing the best that medicine has to offer. read more

Dr. Werntz is awesome!!! Whoever does the billing is awful!!! I had my physical last Nov. and because they were short staffed, they asked me to go elsewhere for blood work. I did with no problem. The lab has been billing me ever since. I have been calling the billing dept. at Red River and nothing's happened. I just got sent to collections. So if they are short staffed, wait, don't go anywhere. I wonder if I can change who does my billing without changing my doctor. If I did this to my clients, I would have been fired!! read more