be up front about fees.. i was shocked, i cannot give good feedback.. people be aware you will have to cough up 350$, in current time the public deserves better than to spring the fee on us after filling out endless forms. read more

Durging my Daughters pregnancy she had low iron her doctor put her on iron supplements ,time went by her iron was still low I requested an iron infusion for my daughter. because she was always so tired and breathless , her doctor stated that she will have a risky pregnancy because of her iron , My daughters doctor gave us the run around I asked again for an iron infusion they said no her iron was not that low for that . Moving forward a different day my daughter was having contractions so I took her to st.davids Emergency room on 3/5 so they ran blood work on my daughter just to tell us both that her iron is low and that she is going to have a risky delivery and they gave my daughter two litters of blood . Yes my daughter went in to labor . Peoples clinic put my Daughter and my first grandchild life at Risk . I will be reporting them . During my daughters whole pregnancy the ladies at the front making appointments are rude , I will file a complaint on them aswell. read more

Things improved immensely once I got free of Dr. Kohli. DO NOT ACCEPT HIM, especially if you're a woman. Not saying the name of my doctor. I love her & she already has too many patients. read more

I can't say how thankful I am to have found PCC during this pandemic. After losing healthcare, my daughter suffered from an illness that lead to a near death situation. Everyone I spoke to at PCC was kind and friendly and they went to the extreme to find resource outside their circle to make sure my daughter got the help she needed. You know this is a place that really cares about mankind as this is evident in how they continue to work hard to get treatments for my daughter, and making her health first priority instead insurance or payments. I had more attention, help, and resources from advisors, nurses and doctors from PCC then when I had the top 3 health insurance companies in the past. We donated what we can do to the economical crisis but I will strive to seek more funding once our lives are on track. My daughters life is worth all of it! read more

I'm really torn on how to explain this place to everyone. On one hand, they've always listened to me and treated me well and 9 times out of 10 I can get in on the same day I call. On the other hand, the wait times (once actually IN the clinic) are horrendous, the waiting room itself is grimy and has no English reading material, and there are always a million sick children scrounging around on the waiting room floor. I initially went to this clinic when I was in my senior high of high school to get vaccinated. A few years after that I got sick, and having no insurance, gave them a call and was able to see a doctor within the same day. I've tried to refer friends to them in the past when they get sick, but as long as I've been going there they haven't accepted any new patients for things other then maternity care. I guess I got kind of lucky back in 1999 and got "Grandfathered" in. The staff has always been courteous and attentive, and the physicians themselves have always made me feel comfortable and safe. I have paid more money to go elsewhere (like private practice physicians) and I honestly feel like I get treated with more respect and patience (no pun intended!) at People's Community Clinic. They have also saved me literally thousands of dollars in medical care over the years. I'm actually about to schedule an MRI with ARA and since I have a referral through PCC (the acronyms are getting a little silly now) I only have to pay 25% of the cost. That's right, People's Community Clinic is paying 75% of an MRI. Thank god for them really. Bottom line, if you have no insurance and can get an appointment I highly recommend it but don't expect a soothing aromatherapy fountain in the waiting room or anything. It's a cheap community clinic, but the staff will treat you well. The only reason I took a star off was because of the waiting room. If they were to get new chairs and some reading material, I wouldn't mind the wait at all for the quality of care I receive. read more

Everything Jenn wrote is true. Sometimes you'll wait 30, 40 or even 50 minutes past your appointment time. Lab waits are much shorter. Also, in the summer, the lobby is sweltering. You'll walk up to a window where the employees sit and when they open it to speak to you, you'll feel the whoosh of brisk, cool air. That says all you need to know about what PCC thinks of their patients. I've been going to PCC for a year now since being diagnosed with a deadly deficiency that clots my blood. It's caused me to have a pulmonary embolism, a stroke, and creates pain in my legs. I have to take medication to keep my blood from clotting and killing me and I have to be tested regularly to see that my levels are safe (not too thin, not too thick). My first doctor, Dr. Peavey, was a great doctor. He listened and helped with all he could and I truly appreciated his time and effort in helping me manage my health issues. I believed he truly cared. Then, after a few months, he stopped calling me to deliver blood test results and his nurse would instead. These are important results that could be life-threatening and there were times that I'd have to call PCC up to three days after my lab test to get the results because the nurse would never call me and my messages left at her "station" or "press three to request your lab results" were never replied to. After I called administrators and made enough of a stink about it, she'd call but deliver false recommendations for the amount of medicine I should be taking. I'd meet Dr. Peavey weeks later and tell him what she'd tell me and what I did instead and he responded by saying that was what he recommended, anyway. I asked him to be sure his nurse understands and tells me the proper dosages and he assured me there would be no problem. But there was. It continued. I would not get results for days and when I finally did, the dosage recommendations the nurse gave me were off kilter. Finally, I contacted an administrator/supervisor named Sharon who set me up with another doctor, who was only available in the evenings past 7 PM. I made my appointment, arrived on time, and waited. And waited. And waited. After an hour I queried the receptionist who told me Dr. Hanser wasn't even in the office yet. I waited another hour to see her. Upset at the outrageous wait for an appointment I had made a week earlier, her reply to me was, "That's just how it is, I'm busy. You should get used to it if you want to see me." She then proceeded to open my file for the first time (?!) only to almost immediately leave to search the internet (?!) and call another doctor to find out about my ailment. So, I waited some more. In all, the appointment took three and one half hours for a total of fifteen minutes with this doctor so filled with ignorance and self-importance that I wonder why I paid. In my interactions with her (that appointment and on the phone), I've discovered that she does not listen to a patient and makes personal judgments not based on medicine. She also does not make proper entries in my file to document my visit nor our conversations. I've tried to get a solution from Sharon, the "supervisor," but she refuses to do anything but state "it doesn't say that in your file." I would have had a better chance of having Helen Keller tell me what the color red looked like. I've seen three other MD's in the past thirty years and they were all wonderful, including Dr. Peavey at PCC. They always read my file before we met or at least knew what I was there for. They had immediate answers. They listened and I felt they cared. I could not be more unhappy with the "care" Dr. Hanser "provides" and would recommend to all that they avoid her at all costs. But her nurse, Joyce, is great! As for PCC, they're all underpaid, overworked people. Most care, some don't. Maybe I just ran into the two most incompetent health practitioners in the place (Dr. Hanser and Dr. Peavey's nurse). In all, I could not find a combination at PCC that didn't make it more difficult to deal with my health issues instead of making it easier. Shame on them. If you need a regular doctor to take care of your health for an extended period of time, go somewhere else. Pay more. Do anything but visit People's Community Clinic. You'll be better off. I'm sure that they'll do just great if you have the flu, though. read more

We followed my children's pediatrician here because we LOVE her and the care she provides. -1 star for the awful parking situation. -1 star for there not being a sick persons waiting room. Sometimes the wait on the phone is a bit long, but everyone we have dealt with is polite and nice. All and all it's a nice community clinic! read more

Called to schedule an appoint for a UTI/Bladder condition as I am unemployed and have no insurance. Was advised first appointment is not till May. (Three months out) There was no suggestion of anything else to do....I am disappointed as I previously worked with RHC/FQHC as a resource in ER prevention for UTI and other preventable ER visits for MCD. To be pushed away as a new resident if Austin, gives me insight on the other side. read more

Cannot imagine better medical care. What a blessing to have this nonprofit in our community. The doctors, nurses, and staff are remarkable and their attention to patients is unbeatable. SINCEREST THANKS. read more

Pros: Their location is clean and spacious. They accept many insurance plans. They give out text reminder for appointments which I like. They provide services getting interpreters for patients who cannot speak English. Cons: The quality of post visiting services were very disappointing, especially paperwork. Since the 1st appointment, they made mistakes on almost every bill. Each time I had to spend at least 30 mins over the phone talking to their lab supervisor and Quest trying to resolve the errors they made. It was always somebody entered the wrong code so that insurance company denied it! And there is no quality control to verify the bill when sending out. If no insurance change in between visits and it's a routine checkup like others, why this bill has charges while others didn't?!! read more

My insurance called to confirm they were taking new patients and they said they were so my insurance put them down for my daughters primary care provider, but when I went to make an appointment for her they VERY rudely told me they weren't taking new patients and that my insurance "randomly picked" this clinic, even though they absolutely didn't. Extremely rude, and disrespectful front desk clerks. I'm not sure why clinics always have such unhelpful, rude and unprofessional front desk staff, but this woman was absolutely terrible. If they don't like dealing with and helping people , they should probably find a different job! Absolutely disgusted with how I was treated, especially since it was for my 5 month old. I wouldn't recommend this clinic to anybody! What a nightmare. read more

So my family's insurance called them two times and two times they told us that the clinic was accepting new patients but whenever we would call them the lady was not only rude but she would also tell us that they weren't but they told our insurances that they were?????? I can't understand this. read more

I arrived here for the first time to get services and was put in the adolescents section instead of their adult services. I was standing in line for 20 minutes which caused me to be late to my appointment. First, I was not informed I needed to be at the appointment 30 minutes early. Second, I had to wait in the room for the doctor for 35 minutes before I was seen. This has ought to be the worst care that I received at any medical practice. read more

This place is SO disrespectful with your time. For the past year and a half, I've taken my kids here to see the doctor and I have spent so many hours sitting and waiting in their waiting rooms and exam rooms. We've put up with it for a while because the location is convenient and our insurance gives us limited options. I was in there today with a 3-day old baby. The parking lot was full so I had to park three blocks away and walk there but I still managed to check in at 10:10 for a 10:15 appointment. I sat in the crowded waiting room until 10:55, when I went up to the desk to tell them I was leaving. They told me to just wait because it was "so important" that my baby was seen, and at 11:05 they finally called my name. No apologies. Not even a smile. I should mention that we had an appointment yesterday, and the purpose of this one was just to weigh the baby and discuss the results of the 24-hour weight gain. That's it. After the baby was weighed, we sat in the exam room until almost 11:30 before I just got up and left without telling anyone. They called my wife, who couldn't be there today, and told her that I didn't check in until 10:26 and that I was "only waiting for an hour". Apart from that being laughable on its own, it's also a lie that can be easily disproven by looking at the sign-in sheet where it clearly says 10:10. The nurse then called me and complained that I didn't tell them I was leaving so they spent 20 minutes looking for me. I asked her "oh, so you expect people to be respectful with YOUR time?" Sometimes long waits happen but this place does nothing in the way of 1) explaining what's going on to you, 2) being at all nice about it, or 3) changing anything about 1 or 2 over the year and a half I've been there. The nice people who actually do work here are overshadowed by a metric ton of crap you have to deal with almost every time you visit. We used to schedule two and a half hours for every little visit here, not including travel, because the variability of service is so huge. The word "appointment" doesn't seem to mean anything to them. So, I hope you see this review and do some reorganizing and retraining because as of 2015, it is such a pain to deal with People's Community Clinic. EDIT: The CEO called me to apologize after reading this review. She said that the wait time issue didn't come as a surprise to her and they're working on it but obviously haven't done enough. She also apologized for her staff member who argued (incorrectly) about what time I had gotten there. All in all, a nice phone call and she said she took what I wrote to heart. I hope it makes a difference! read more

I'm torn, like a few others, on how to rate this. I myself don't get care from here, my mom does. She had a stroke, had orders to see her PC Dr and the receptionist said it'd be 4 weeks before they could get her in. That just seems crazy for someone whose had a stroke and was ordered to see a Dr immediately after her discharge. I intervened, and nurse Kim, who I assume is Dr Hanser's nurse, saved the day! I explained the situation, she got me a better appt, not only that I told her if they had ANY cancellations, even if it was only 30min prior to the appt I would take my mom, and something opened up! Our appt was at 11:30, we were 10min early, we weren't called back until 12:30, they are obviously busy and need more medical staff. The staff can't possibly have a high morale with the high volume of patients they're having to see. We didn't actually see a Dr till around 1:40, and her little alarm thing seemed to be going off the whole time. The referral we had been there to get for my disabled mother, who is not even stable on a walker, was sabotaged by the Dr. We were assured that the Dr would submit the referral for us, and said we might not get all the hours we need for home health care, but I was positive, anything would help! A few days later we find out the referral was denied, Dr Hanser had to know it would've been, because she put that she didn't think it was necessary. Mind blown. My mother, who is a high fall risk, still suffering after affects of a stroke that had rendered her entire left side useless and is previously disabled and has osteoporosis on top of that and can't even walk with a walker or any long period of time doesn't need home health care when she's going to have to be alone without it?! What is wrong with a Dr when they make a call like that, after having lead the patient on? I told my mom never to go back there, that Dr must have a death wish for her, but hey it'd be one less patient on the roster right? read more

I don't have much to say, but honestly all the doctors and mid-wife that I saw during my prenatal visits were super awesome, very nice and friendly. On the other hand, everyone else working there including the nurses are super rude and mean with the biggest attitude problem. Lastly, the waiting time is really long I've always waited about an hour or more to be seen. If you have the option to choose another clinic do it. read more

What kind of practice is this? I have Humana PPO, so cost wasn't an issue, but be prepared to completely waste your time with these people. I went for an appointment at 2:15 AND WAS NOT SEEN UNTIL 4:25!!! That is ridiculous. Children screeching everywhere, patients are rude, and doctors are useless. I had to come out of the patient room TWICE to remind them I was still waiting. They lost my flu swab (they swabbed my nose and misplaced the sample). I was told results take 10 minutes, they took 45 TWICE. DO NOT GO HERE. IT'S A COMPLETE WASTE OF TIME. read more

When I found out I was pregnant, having no insurance to speak of, I opted for the clinic, thinking it was my best and most affordable option. I made an appointment, skipped out on work, showed up for the appointment, filled out TONS of paperwork, sat in the waiting room for hours....and then they had me pee on a stick and told me I was, indeed, pregnant. Surprise! Like I didn't already know that. Then they told me to make ANOTHER appointment for my first prenatal (even though I was under the impression that my first appointment WAS my first prenatal). They scheduled me for an appointment 5 MONTHS into my pregnancy and told me it couldn't be sooner! So, I explored other options, found another healthcare provider to do my prenatals and finally canceled that appointment after waiting and waiting. THEN I got an infection and thought, how wonderful that I am already a clinic patient! I can just call and make an appointment to get this checked out. I called, and the receptionist was SO rude to me. She kept me on hold, then "accidentally" hung up on me. When I called back, she told me that, since I had canceled an appointment, I couldn't use the clinic ever again. What??! Frankly, I'm happy I severed ties. There seems to be a whole lot of nothing going on for the amount of bureaucracy involved. Just like so many other "people's" establishments. Just a name with not much to show except paperwork. One positive thing I can say is this: the man who counseled us at our first and only visit (albeit about inane things that every human being should already know about pregnancy) was super sweet and spent a long time responding to my concerns about hospital births....I'm sure that in the end he would have been wrong about it all, but it was nice to have someone treat us so kindly. read more

I went to PCC for all of my prenatal care. Besides the occasional crowded waiting room, I have no other complaints. All of the doctors and nurses were great and always felt very well taken care of. After my son was born, I chose PCC for all of his pediatric care as well. read more

Dr. Hansen really, really helped me. Shes a good doc.

I can't say enough about how nicely the staff cared for me when I was there. Everyone listened and they were careful to figure out exactly what was going on with me. I felt very lucky to be a patient at PCC. read more

This is one of the finest FQHC clinics in the United States along with CommUnity Care out of Austin Texas both of them have exceeded not just in healthcare but also in obtaining services for those who are displaced and homeless along with those in proverty and also those who are working. I've always received outstanding services especially those providers who have extreme knowledge of the medical field They also work with you on any financial responsibilities. Their main concerns are for the people and the community and for the state and for the United States. For those in the big cities need to appreciate The services that route see because of those who work very hard at getting those services do not have the pleasure of living in rule areas where hundreds of accidents occur and death every day. Including medical transportation. There would not be any clinics if it wasn't for the US Department of health and human services along with Texas health services along with all the great grant writers that are out there that provide the services for these and all of the nonprofits in all of the donors and the Board of Directors all deserve a pat on the back along with their employees that have deep concerns of the professionalism that they provide the best service they possibly can within the guide limits of Hippa and the Joint Commission. The extended services for referrals and to specialists are provided. For those who they're using the services they need to take a moment and start learning and obtaining knowledge including knowing their on health and dental and eyes that someone cares otherwise you need to be an advocate then. Thank you read more