Dr. Aiken was patient, personable, kind and took the time to listen and answer every one of my…read morequestions-- even the random ones. He's not my regular PCP, but he came in knowing my history because he took the time to read my chart before seeing me-- this is not often my experience. My lab results came back quickly and he provided detailed feedback. I appreciated his care and that of the entire team I saw today. I highly recommend this location and Dr. Aiken to anyone seeking good medical care. Thank you!

This was a great place to start my families health journey. I live in central north Austin area and…read morethey have many many locations. No more urgent care visits or smelly lobby rooms. The care quality was everything I was hoping for for a family Dr. They did not rush my visit, took time to ask me my concerns and what I would like to address. I have nice Dr. That a plus. Thank you ARC.

Angie/ Angela (sorry don't remember exactly) is an amazing nurse! I hope everyone gets to…read moreexperience kindness and type of care like I received! The whole staff was great but she really went above and beyond! Also the front desk woman for the ER (blonde dreads) was very sweet and informative about my options.

Took my daughter in with ear infections, as we found out the next day at a REAL Scott & White in…read moreRound Rock. After being seen by two muslim women they said she was fine a told her to go back to school the next day. Ear infection in both ears, runny nose and congestion was found by a pediatrician in Round Rock. we believe they wanted her to go to school and infect more children. They also demanded a Covid test, we walked out and will NEVER return. Spoke to lawyer about a malpractice lawsuit against this place!!!!

I feel incredibly grateful to have Dr. Mark Sanchez as my primary care physician at Harbor Health…read more From the very first visit, he has consistently shown genuine care, patience, and professionalism. He truly listens -- not just to symptoms, but to concerns, questions, and even the small details that matter as a patient. It's rare to find a doctor who makes you feel heard and supported every single time, but Dr. Sanchez does exactly that. He takes the time to explain things clearly, never rushes through appointments, and always makes sure I feel comfortable with the plan moving forward. The entire experience at Harbor Health has been positive, but having a doctor like him makes all the difference. Knowing I have someone I can trust with my health brings me real peace of mind. I highly recommend Dr. Mark Sanchez to anyone looking for a compassionate, attentive, and knowledgeable primary care doctor. I'm truly thankful to be under his care.

My partner had a routine visit and was incorrectly billed. There is NO way to contact the billing…read moredept unless they call us! When they did, they were very confused and agreed that there was an issue and they'd have their manager call us that evening.. which was 2 days ago and still no call. Clearly we're not the only people that are victims of their shady business practice!

There is a ballad waiting to be written - something along the lines of Arlo Guthrie's "Alice's…read moreRestaurant Massacree" perhaps - about this woman who is strong, obstinate and disturbingly determined. The ballad should also be about the place that heroically enabled her stubbornness and resolve. Here's the raw data, and wildly, every bit of it is true. I pieced it together after speaking with about a dozen people. 10 weeks after having undergone two heart procedures, my nearly deaf 93-year-old mom sets out on her own for an adventure. Her goal? The scrumptious lox bagel at Mary's Cafe. She missteps exiting the car and... kaboom! She falls and breaks her hip. She is literally across the street from St. David's Medical Center. A kind man rushes to her aid. Together, at her command, they get her BACK IN THE CAR. SHE DRIVES HERSELF ACROSS TOWN AND GOES HOME. There, she realizes that she can't get out of the car. She is half in-half out. After ten minutes, an innocent passerby in our quiet residential neighborhood hears her bleating plea and - again - at her command, helps get her back in the car, whereupon mom DRIVES HERSELF ACROSS TOWN AND BACK TO ST DAVID'S. It took three nurses and the manager of concierge services to extract her from her old beater Honda - the one with manual door locks - and it ended up in valet parking alongside the Porsches and a Ferrari. Mom would go on to have a nine inch nail inserted in her hip and spend two weeks at St. David's, one week in the Medical Center and one week in St. David's Rehabilitatiom Hospital. Here she was treated with dignity and compassion by every single person we encountered. And there were tons of them. Every effort was made to make her feel comfortable. Cozy even. The staff made her laugh. Encouraged her. Listened carefully to every word she said. Her in-house doctors watched over so thoughtfully. The physical and occupational therapists helped her to understand that she *could* meet her goal of regaining her independence. Yes, there were times when a nurse promised to bring her something and then forgot, but really, things couldn't have gone better. The food? Not too shabby, and if you are a visitor, there are alternating pop up caterers for things like sushi, Indian and Mexican food, every week day. Parking? Free if you're over 65. Just scan your driver's license instead of your parking stub. And my mom's old beater Honda rubbing shoulders with the glamor cars in Valet? I drove it out myself... free of charge.

Be extremely cautious and careful when getting anything done in this hospital. While my surgery was…read morea success, I was not provided proper pain relief medication at my doctor's recommendation for nearly 12 hours post surgery. The order was in, but the staff simply was not available to provide the drip install. Also, pay close attention to your bill. While my surgeon and the hospital were in-network, they selected to use an out-of-network componenet to my care. I was not told about this and was billed out of network while staying in the hospital for that part. Thank god for the No Surprises Act, making the charges only $700 vs the thousands of additional dollars in the bill. But I was not told about this until more than a year later. So even though my surgery took me well over my more than $5,000 max out of pocket, I now have to pay an additional $700. Add into that... I was sent a letter so much later that I can't even appeal it with my insurance. Extrmely shady practice. Very disappointed and would not recommend this hospital.

Everyone was very friendly and took great care of me. I didn't feel like I was in an urgent care…read more- it definitely felt like an ER. The Doctor was friendly and took his time. I was in and out in about 2ish hours coming in for a concussion and needing a head CT.

New Dr! traveling MD from Denver... it was her 1st day... she knew nothing! I fell and had pain in…read moreboth feet; very hard time bearing weight... X-ray showed no foot fractures. so that's it, no fractures, bye! oh she offered crutches (which she wasn't even sure they had there) Ummm I can't bear weight on either foot! I'll follow up with an orthopedist on my own. It was a total waste of time and money!

Quick and knowledgeable. Have only been here once. They take most insurance I believe. Candy in…read morethe dish at check in...i had the chicklets.

It just keeps getting better and better. Even more doctors are spending a day or two at an office…read morethey opened in this complex. It is clean, it is convenient and there is plenty of parking. As opposed to going to North Austin and fighting traffic, this is a dream come true. Note that these are independent offices located in a complex, rather than a clinic. Further expansion appears to be in the works.

I would personally like to make a recommendation for Dr. Michelle Gooch. She was really…read moreinformative, experienced, and took a lot of the anxiety out of this type of visit. If you are looking for a new gynecologist, definitely schedule an appointment with her.

Excelente atención y servicio. Sumamente profesionales y…read morecomprometidos. Ésto se extiende absolutamente a todo el personal. Muchas gracias y felicidades.

I went to this clinic as a new patient for a general wellness check. I also had some hip and back…read morepain that I wanted to get checked out. After waiting an hour past my appointment time, I saw the PA, who was nice enough but clearly rushing from appointment to appointment. I had blood work done and a follow-up appt was set up in two weeks to go over results. At my follow-up, I waited 2 hours and 45 minutes in the exam room before the PA could see me. She again seemed rushed and flustered. The first thing she told me after apologizing for running behind was that I could access my lab results online. She had little more to say about my lab results. It easily could have been addressed in a phone call, but we still needed to do x-rays because the machine was down during my first visit. Based on the X-rays that day, the PA ordered more blood work and set up a third visit -- this time with Dr. Graciela Leija. Between the second and third appts, I called the clinic multiple times, trying to get details on what my out-of-pocket costs would be so far. I was told the person who does the coding hadn't gotten to my paperwork yet and I should call back. The following week I asked to speak to the billing dept, and I finally got a call back a few days later. The person in billing told me there was no billing activity under my name and she couldn't explain why. This was after two visits, two blood panels and a set of X-rays. I asked the clinic if I could just do a phone call instead of a third appointment, but I was told they don't do phone calls. Even though I was concerned about what it was costing me, I went in for a third appt and met with Dr. Leija. I waited 1.5 hours past my appointment time before I got in for a bone density test and then another hour before I saw Dr. Leija. She spent maybe 5 minutes with me. It was her first time to meet/examine me. She had no questions for me, and I didn't even get on the exam table. We were supposed to discuss the results of the X-rays, blood work and bone density test results. Instead, Leija repeated information I'd already heard from the PA during my second visit. She said she wanted to refer me to a couple specialists and send in a prescription. When I asked more clarifying questions, she seemed impatient with me, and I didn't hear any clarity in her brief answers. She kept shuffling her paperwork like she was ready to wrap things up and get to her next patient. When I asked her about the bone density results, she pointed to the paperwork in my hand and said it's all summarized there. I could read it. When I told her my concerns about what all this was costing me, she said that was handled by a different department and shrugged her shoulders as she exited the exam room. After picking up the new prescription, I read the insert to learn about the drug and discovered I have two conditions that indicate I should either not take the drug or talk with a doctor before taking it. Leija would have known this if she had reviewed my chart for medications I'm currently taking or asked me if I'm having any dental work done in the coming weeks. My plan is to transfer all my labs, x-rays and test results to a more competent, trustworthy doctor. The one silver lining is that the Eastside Clinic lab techs and nurses are very personable and good at what they do. I hope they get to work for a physician who is worthy of them someday.

You have to HARASS this practice for every little thing, and even then it will often be…read moredone/submitted incorrectly. Insulin refill? Called in incorrectly (non-fillable quantity at pharmacy) THREE times......had to go in in person to get it ironed out after my mom went five weeks without insulin (!!!). Insanity. It just takes DAYS and DAYS and DAYS and CONSTANT phone calls to get medication refills, referrals submitted, pre-authorizations completed, etc....no one ever calls you back even if they say they will- you have to hound them for basic communication. The *constant* delays produce a really negative impact on patient experience. It's an actual part-time job dealing with this practice for my mom's senior care. It doesn't help that every time I call in I speak with someone different, like a call center, who all seem to do a really poor job at communicating patient needs to the actual healthcare team. You hear 5 different things from 5 different people for every issue. It's just overall a disorganized mess; a wild goose chase to nail down what is very basic care. Exhausting and frustrating.

Care quality type of care very intellectually and the office experience was a great one the office…read moregreatly appreciated and enjoyed