The admin staff were very attentive and helpful. it was a pleasure interacting with them…read more The CT equipment seems to be fairly new and kept quite clean. In fact the entire facility seemed knew and clean. The CT tech was an absolute blast! His beside manner is second to non! His instructions felt reasonable and easy to follow. This is my second CT scan by him and he only seems to have gotten better at his craft. Many thanks to Touchstone Imaging for a great experience!

*wheelchair users beware* The ct scan machine was not wheelchair accessible. They had no plan for…read morehow to assist a wheelchair user to get their scan. This was an important scan that I waited a month to get scheduled for and now I have to wait even longer and suffer the indignity of having to find an accessible CT scan. This felt borderline illegal by Ada law standards for a business. I filled out a lot of previsit paperwork, they paid for an Uber to come get me from my house, all of this had wheelchair user written all over it, yet I get to the room for the scan and I'm asked to stand up from my chair and get on a machine that is shoulder height to me. This was frankly embarrassing to me and the staff who could have told me ahead of time they did not have a way for me to use the machine. After the visit, I had to call up to the business to make sure my deductible was refunded due to no services being able to be performed. The billing g department told me to go back to the office in person to ensure the deductible was refunded. (5-8 business days to get the money back btw). So I called back to the robot line and acted as I needed to reschedule my appointment just to talk to a helpful csr, who was able to confirm my deposit got refunded. So total impact: wasted my time scheduling this place a month out, wasted my day getting embarrassed at their facility, and I get to float a big bill for 5-8 days before I see my money back in my account. Horrible. Just Horrible.

Austin Breast Imaging is a specialty medical practice in Austin, Texas, specializing in breast…read morehealth and diagnostic imaging for women. Austin Breast Imaging focuses solely on breast imaging, allowing the staff and radiologists to develop deep expertise in this specialized care. Ever year for the last 25+ years I undergo a routine mammogram screening. It is uncomfortable but a necessary procedure to ensure proper screening for breast cancer. Early detection of breast cancer is key to remediation efforts. Connie, my radiologist technician made the process as easy as possible Until next year...

I'm still very pleased with my entire experience with Austin Breast Imaging. As soon as my doctor…read moresent over the lab order, they called to schedule the appointment. Everything was handled smoothly. When I arrived, my insurance card had been updated, and taking care of that was a breeze. The technician was terrific, as each one has always been before. She showed professionalism in her care. I always have great confidence in the quality of images that are taken. I've never had an insurance issue come up. Annually things are processed correctly.

I am a mammo tech x35 yrs. I chose this facility for my annual mammo…read more Wow!!! This was the most impersonal medical visit I have had in my adult life! This tech treated me like a 'cattle call' My appointment was very tardy and I felt like I was imposing. The tech was no where near compassion or personable. Sorry for you! Maybe you should change your career choice.

I visited Dr. O'Connell's imaging center three years ago. The waiting area was calm, clean and…read morequiet. I was seen on time. The technician was fine, nothing special to write home about. However, it was Dr. O'Connell's attention to detail, professionalism and caring bedside manner that wins 5 stars for this review. She took her time during my examination and gave me her interpretation then and there. She sat with me to address any questions I had as well as gave me advise. I left her clinic reassured. Her office followed up with a letter confirming that my results were normal / benign. In contrast, I was sent to ARA (Austin Radiological Association) a few weeks ago to review a situation in my other breast. Although their office was also clean and quiet, the doctor never took the time to see me. He communicated his vague conclusions through the nurse. I had a few questions, which had to go through the nurse, and I had to wait until she returned from asking the doctor. This was a terrible experience as a patient when compared to the experience I had at Dr. O'Connell's office. I will go see her office for a second opinion, given that I know she is thorough. Who knows how thorough ARA is since I never got to see or talk to the doctor.

DO NOT RECOMMEND! Came to this location for MRI (3 body…read moreparts) i was in there for 2HOURS! Just for them to come tell me i have to come back another day for another part, because " my time ran out"! As if it was my fault they were training a new employee! Out of everyone they know how uncomfortable an MRI machine is. Today, i came back to my appointment, and in fairness i was 11 min late. They didn't allow me in because my time slot was only booked for 30 min... Acted like nothing they can do, as if they are not wasting my morning because this should've been done in one session! WILL NOT BE COMING BACK TO THIS UNPROFESSIONAL FACILITY!

Each interaction from the initial contact phone call I had with this office was professional and…read moreaccommodating but above all friendly, never rushed. that says alot about Patient care. The nuclear technician Brian who administered my test was so kind and explained the procedure to me step by step which was so helpful and made me feel less anxious. The radiologist, Dr.Patel, who began the test was also very nice and diligent in her approach and I barely felt the injection. I would return here in a heartbeat.

My PCP made a referral here for an abdominal ultrasound, to check things out…read more Most of my interaction before the appointment was via text... Which was acceptable and their website interacted well with my cell phone Staff was professional and polite throughout my appointment. The day of the meeting I arrived 15 minutes prior to the appointment as requested, the paperwork had already been completed I was seen pretty much immediately after arriving Technician was kind, friendly, professional, and efficient - appointment could not have gone better. She provided me with an estimated timeframe is to when I should be hearing something back from my medical care professional team Overall great experience

Everything went well from entry to exit. All staff, admin, technical and professional…read more I would recommend Touchtone imaging; clean, efficient and professional.

I had an excellent experience today at Austin Thermography! It was my first time having…read morethermography done. Amanda explained everything clearly and made the experience positive. She is very warm and professional. She thoughtfully answered all of my questions, and walked me through everything so the imaging portion was a breeze. I will definitely be going back. I am thankful to have a healthy alternative to mammograms!

I'm on my 3rd visit and still impressed. Amanda is very good-knowledgeable, caring, informative,…read moreand patient. I like feeling like I'm taking back some control in my health. Definitely a great place to start with your health!

Scheduling system is of poor design. They give you a scheduled time that is not when you need to…read morearrive for some reason. If you show up on time to your appt they will turn you away. If people need to be there at a specific time, why would you not make THAT their appt time?! Staff is unhelpful and lacks compassion for the customer (especially since people getting imaging are typically injured). Canceled my service with them to work with someone who values my time and my business. ** After looking at the text they sent me confirming my time, they sent another text changing the time 30 mins later, making my arrival at the original al planned time that we had scheduled for over a week or two "not early enough" It feels like they went out of their way to mess up a scheduled appt. Frustrating! **

I had a concerning experience at this imaging center. The radiology report was interpreted by a…read moreDACBR (chiropractic radiologist), but the facility never clearly communicated that a board-certified MD radiologist would not be reading the images. The report included terminology and diagnostic descriptions that were vague, inconsistent with current medical standards, and ultimately contradicted by multiple second opinions from medical radiologists. The interpreting provider mentioned the possibility of a serious medical condition, but at no point was I contacted, advised, or given any urgency of follow-up. When my physician formally requested a reread by an MD radiologist, the center denied it without clear justification. If you are seeking imaging for conditions that may require medical or surgical evaluation, I strongly recommend confirming in advance whether your imaging will be reviewed by a board-certified medical doctor. Transparency, clarity, and accuracy are critical in imaging, and I unfortunately did not feel that those standards were upheld in my case.

We had the most beautiful experience finding out the gender of our baby. From the moment we walked…read morein, we felt so comfortable and cared for. Our ultrasound tech, Tammy, was absolutely amazing--so kind, patient, and knowledgeable. She made the entire experience feel special and memorable, and you could truly feel how much she loves what she does. This is a moment we will cherish forever. Thank you Tammy!!

I met tammy for the first time last friday & she was just absolutely amazing. She was so sweet &…read morevery informative/gentle of your feelings. (some of us mamas we are very emotional through this time aka me Lol.) She spoke very well & you can tell she's loves what she does. I will definitely be going back!

I was referred to this facility by my physician for an MRI on my foot. When I called to schedule…read morethe appointment, I was informed that their facility was out of network, but I wouldn't be charged anything. The facility would cover any costs incurred that my insurance didn't cover because they're new and building their business. Sounds easy for me, so I agreed to move forward with the appointment. When I arrived, I was asked to fill out lots of paperwork, all of which was normal- except the last three pages which were legal documents stating that I was responsible for anything my insurance didn't cover. The third document stated that if I was in need of financial assistant and had either a high deductible plan or was paying cash that they would offer some sort of payment for me. Well, that isn't the type of insurance I have, so I asked the administrator present for further detail. I let her know that I was uncomfortable signing the documents because I had been told that all of my expenses were covered verbally over the phone (she was actually the one that told me this) yet these documents stated otherwise. I let her know I'd be happy to sign these documents if she could provide me written documentation of what we discussed on the phone. She replied that she couldn't. I asked if she could email me a statement. Again, she said she couldn't. I replied that I didn't feel comfortable signing these documents without something in writing to protect my interest. I asked if I could take the documents home to look them over with my husband (my foot is broken, I would really like this MRI so I can get the correct treatment even if I'm feeling like this is getting weird) and she ripped them out of my hands and said that she would be shredding them. I'm sorry- how sketchy is that? I promptly left and called my doctor to let them know not to refer to the facility any more. I typically don't read these type of documents at a doctors office, yet thank goodness I did! If they're in network, great! If not, watch out.

I came here for an MRI of knee. My MRI was booked on Friday for that following Monday. I had no…read moreproblem finding the place. My MRI was STAT since my follow up with the orthopedic was the very next morning. My orthopedic got my results in time for my appointment which was awesome. While waiting for my appointment I had the opportunity to grab a few mints and a water bottle. I could of even grabbed a few of the snacks available or a coffee. The MRI tech was super nice, cute and made the process easy and painless. It was nice to be offered headphones that tuned into a radio station that I picked and also a warmed blanket since that place is chilly.

Tried miracle in sight for the first time! I originally…read morefound them on yelp and since they're right down the street from me I decided to give them a chance. We are so glad we did. Scheduling an appointment was simple and their website is easy to navigate. I was scheduled for an appt within an hour of me reaching out. ( for the next morning) I was able to pick a package that was a great price and just what we needed. When we arrived we had the pleasure of meeting Melody. She is very professional and gave my family and I a warm welcome. The room wasnt too big However, it was very calming and comfortable. Overall, I loved the set up! Melody did an amazing job with my scan. Im 34 weeks already so I anticipated getting some fuzzy shots. But melody still pulled off a very memorable moment for my kids. They loved seeing their baby sister on screen and in 3D. Just a heads up, I was reminded that their was no recording or photos allowed . we definitely respected that and everyone else should too :) We were able to select our photos as a family and we couldn't be happier. You won't regret coming here!

During Covid, my husband has only been able to come to 2 appointments with me. I made an…read moreappointment here to see our baby even though I'm due in less than a week bc he really wanted to have another ultrasound. Our insurance only provided 2 so this was a perfect option. I was told during the scheduling process that bc I'm so close to being due and bc she is so low, there's a high chance of not getting many good facial pictures. I wasn't worried about that, more just wanted to see her and make sure her umbilical cord wasn't around her neck at all. They were still able to get some good pictures of our baby though! Thank you again for being so friendly and down to earth about everything. I would HIGHLY recommend Miracle in Sight.