This is the worst healthcare provider service I have ever encountered, even after using diagnostic…read moreservices in some very rural areas and in the busiest Metropolitan areas. maybe one out of 10 service and scheduling reps even listens to your issue, but every center will drop your call after waiting on hold for 10 minutes- and I mean at exactly 10 minutes. Their system is programmed to drop you without any concern when you are waiting on hold for a STAT appt or desperate need. Completely insensitive and unhelpful. Their reports are often blurry and illegible even after requesting originals multiple times. They send faxes with blurry streaks and multiple printer lines and marks making them impossible to read. Good luck with your treatment.

I needed to have a CT scan done and was able to get an appointment pretty quickly. The address was…read moreeasy to find and there was ample parking. The building is nice with a ramp and automatic doors. Once inside there is good signage and I found my way to the ARA office without any issues. I checked in right away. The waiting room is large with plenty of available seats and a TV. Within 5 minutes they called me up and I had my scan done in ten minutes, maybe less. The staff were so friendly and helpful. The machine was very clean and looked new. They had a knee pillow for me to use without having to ask. Talk about quality of care! I will definitely be coming here for all my imaging needs.

The admin staff were very attentive and helpful. it was a pleasure interacting with them…read more The CT equipment seems to be fairly new and kept quite clean. In fact the entire facility seemed knew and clean. The CT tech was an absolute blast! His beside manner is second to non! His instructions felt reasonable and easy to follow. This is my second CT scan by him and he only seems to have gotten better at his craft. Many thanks to Touchstone Imaging for a great experience!

Once my doctor sent in my referral for a scan, they called the same day to schedule. It was easy to…read moreschedule, appointment was on time, technician was professional and explained what was going to happening during my scan. I also love that it's a smaller building and parking lot, saves time and zero confusion on where to go.

My daughter had a procedure and I can't thank the staff enough, they made us feel seen, heard…read moreduring this difficult time. I am a first time mom and it was the first time my baby was going to be in general anesthesia. Everything went well and everyone was so informative and caring, thank you!

I accompanied a family member who was having outpatient surgery at NW Surgery Center. There's some…read moreconstruction going on just outside the surgical area on the lower level, and it appears as if the waiting room may be relocated downstairs. When we were there, the waiting room was on the same level as the parking lot. I was very impressed with everyone we met, from the nurses to the doctors. Communication was excellent. Text messages were used to keep me informed of my family member's status. Everything seemed to be efficiently run. The only suggestion I have is that the area near the windows in the waiting room be cleaned of dead bugs.

Checked me in, drew my blood, and then told me they could not perform one of the two tests on my…read morelab order (isoPSA). However, when I checked in, the attendant verified with another person that they did perform that test! Now I have to go to a second lab!

I got there at 7:05 for bloodwork and did not get my blood drawn until 8:25. It was not that…read morecrowded and at nobody was called back until at least 7:45. If you open at 7:00 and all you have are people to check you in and nobody to do the actual work then do not open at 7:00.

I can't believe I'm leaving a review on an urgent care facility but here I am. Carbon Health…read moresurpassed my expectations of what an urgent care experience is like. The front waiting room area is light and inviting, the receptionists were kind, and the PA who attended to me was relatable and kind. She listened to my full explanation of my issue, asked questions, and explained why she chose her plan of care. It all sounds rudimentary but again, this is a walk in urgent care. Hopefully I won't need to go back but if I need urgent care I'm going here first.

Don't bother making an appointment they'll take all walk-ins first and if they awkwardly stare at…read moreyour insurance card, prepare to pay out of network prices since they just throw their hands up

Went recently to get some blood drawn and was given terrible service, with both the speed at which…read moreI was seen (took over an hour somehow) and how seemingly bad the doctor was at simply drawing my blood. I've had my blood drawn before and never has it left me in pain for days afterwards, going on a week now. Absolutely insane, please do not come here if you have any other options.

He ruptured my vein on 03/23/23 then sent me to a different quest location. He didn't seem to be…read morehappy to be at work at all

I had use some topical anabiotic and had an allergic reaction and a suture site was not healing up…read moresuper great and needed a different type of antibiotic. The PA, Gladys Huertas, would not even look at it before declining to treat me. This is absolutely horrible medical care, especially given how minor this is. I just didn't want to let it go to Monday from Friday evening and did not feel that I needed to go to an emergency room and sit for six hours give or take. It was oozing a little bit and just felt that antibiotics would probably be in order. My surgeon is out of the city and wanted to get something sooner. I would not recommend going to this clinic for anything other than putting a Band-Aid on a small cut to make somebody feel better because they obviously cannot give any level of care above that! I worked the medical field for 20 years as a registered x-ray technologist.

I love this Urgent Care center location. The staff is very nice, patient, and calm…read more The first time I came here was because I was having symptoms of weakness, chills, and extreme fatigue. It was terrible and I struggled to walk or get into places because of that fatigue. I came with my boyfriend who assisted me to the clinic. I gotten into their registration via paperwork and online they wanted both. I sat back down and was told to come into a room. The tech came to get vitals then a APN came. She was nice and not rushing me. She did a test on me which concluded into diagnosing me with COVID and the flu. So no wonder I felt like horse dung. That was back in November. Then, I came here again to be diagnosed with the flu for children. Again, I was treated with quality of care which the front staff and NP were extremely nice as well as patient. The consistency matters and with St. David's Medical group you get that. Both times I was prescribed medications which aided in my wellness. The waiting room is clean and they have television playing movies. Each time I'm sick in Austin, I'm coming here without a doubt.

I had an excellent encounter with Dr. Prisacaru. She advocated for my health better than dozens of…read moredoctors have over the past 17 years. For years, I told doctors exactly where I believed my pain was originating, in my lower abdomen. I experienced widespread muscle pain, hormonal shifts, and weight gain, and I was ultimately diagnosed with fibromyalgia, which often felt like a medical way of saying we do not know what is wrong. I have suffered for 17 years. My family members and every doctor I saw heard me say repeatedly, "I think my pain originates here." Dr. Prisacaru quickly identified the issue. I later learned that she is highly qualified and specializes in precisely the surgery I require. For me, she is a Godsend. She showed me on an ultrasound that exactly where I had been indicating pain, there was a tumor. I cried in my car after leaving her office. I felt a mix of anger over a stolen quality of life after being ignored for so long. I was overwhelmed with a mix of long-awaited vindication I did not know was due to me, validation, and hope. Finally, being heard and believed. Reading through the comments here has given me even more hope that after my upcoming surgery, like other women, I may be pain free for the first time in a very long time. I truly believe Dr. Prisacaru's greatest strength is her ability to diagnose the root cause. I am still blown away that she specializes in exactly what I needed, and that I found her simply by selecting the only female OBGYN in my network on Zocdoc. Sisters, I suffered for 17 years. Dr. Prisacaru from my first quick visit I found her, a real person, wonderfully unconventional, confident in her profession, fully present, and able to make me laugh in a difficult moment. She was patient with my long history and many questions. It is clear she is excellent at what she does. I cannot say enough. As long as we are in the area, she will be my doctor.

I'm genuinely shocked and disappointed with my experience with Dr. Prisacaru. During a recent…read moreinteraction, I asked a simple and respectful question about whether a specific test had been included in my pre-surgical blood work. I wasn't questioning her judgment--just trying to understand the process as someone without a medical background. Instead of receiving a straightforward answer, I was met with an unnecessarily rude and dismissive response. I don't believe I deserved to be spoken to in that way, especially when I was only trying to be informed about my own care. A polite explanation that the test wasn't done and why it wasn't relevant would have been completely acceptable to me. Good communication and respect go a long way in patient care, and unfortunately, that was lacking in this instance. More over she also deleted my portal access. Lol she is the most unprofessional doctor I have seen

Dr Pennington is an amazing doctor. She helped our child and us understand the imaging study he…read morewas about to undergoe and just what it would entail. The staff was great and very child-friendly. Our personal pediatrician and specialists recieved the results of the study quickly, making for timely treatment of our child.

Today I'm in for my annual physical. Now with Baylor Scott & White everything is automated, which…read moreI really enjoy. You can check in the night before with eheckin. Then when you arrive at the office you notify the Baylor, Scott & white system that you have arrived. Easy Peezy... This my third visit since my doctor's location became a Baylor, Scott & White facility. I learned today from office staff that I may have been overbilled my last visit due the inaccurate spelling of my name as it appears my medical card. After reaching out to Blue Cross & Blue Shield, I learned that I was billed correctly based on my unique member ID...a good news story. The pre-exam includes pulse, temperature, blood pressure, height and weight checks. I was hoping to grow a little taller, but no such luck...smile. Passed all those tests with flying colors. I had the standard physical exam procedures including blood work. I have the world's smallest veins, so finger's crossed that I will have only one stick of the needle. Star phlebotomist...yes!!! Now I await my results...

This is a horrible location. I love my Dr. but since they were taken over by Baylor Scott and…read morewhite- it's been a miserable experience. I've called 3 times to have them send paperwork to another Dr. that my primary care physician (also Baylor Scott and white at that location) referred me to. They told me they would do this but never did and when I called back to follow up, the gal from the office just hung up on me. Do not go to this location!