This adulting life is for the birds, the birds. Thankfully this imaging location makes it a bit…read moreeasier. Appointment scheduling was super easy and efficient. Reminders up until day of just in case you forget along with the pre-paperwork completed online. Their door says open at 7am vs Google maps sites that have 8, so I arrived about 5 minutes before the appointment at 8. Got into the back a bit late, with everything else going as planned. Joan way my technician and she was so pleasant and friendly. Made the process less stressful and efficient. She gave clear directions and only had to redo one item. The changing rooms were nice with and according style door with magnets so it's not just a sheet covering the opening like other places. Even the gentlemen who did my checkin was friendly and efficient. Helped to have the prework done.

Very slow on MRI results. More than two weeks, no answers. Phone calls toARA are a waste of time…read more Waiting on hold then they terminate call . Their call back system is inoperable, also hangs up on you. Seems no is able to help the patient at ARA. Other diagnostic practices are much more patient friendly. The staff at William cannon location is wonderful but owners/ managers seem uninterested in the patient welfare.

I had the privilege of getting a MRI here the other day. The scheduling process was easy and no…read moreproblem there. I would have liked a call the day before (like I was told) to let me know my portion that I would pay at time of service. Luckily I had an idea ahead of time because I know my insurance. The facility was nice and they got me back before my appointment time. I was given some scrubs due to my outfit having metal on it. I appreciate that and they were comfortable. The MRI tech was great and informed of how the whole process will work. I was given headphones to listen some music to offer distraction and help to drown out the noise of the machine. Overall great experience and easy location with plenty of parking

Waited 2 weeks for my imaging. When using their portal, pocket.health to which i realized i was…read morenever provided my MRN. Ridiculous. Go to Open MRI in San Antonio. Also cancelled on me with less than 24 hours notice, check their policy and let me know what they'd do to me were roles reversed.

They have lost the plot. - 11 days to get a CT scan result…read more- double charged my credit card - just finished 3 call to have it rectified. - non native English speakers are impossible to communicate with - 3rd time promised a call back. NO CALL BACK. At this point, one has to believe it is intentional. Charlie W. also claims in their replies to bad Yelp reviews that you can call them. Alas, the extension does not exist.

Zero stars if possible given how difficult it is to schedule, not only to communicate with them on…read morethe phone, but to find available options in Austin. It's beyond frustrating. I wish there were other options for radiology in the Austin area. We (there are two of us) have repeatedly tried to schedule multiple exams with them and it's a nightmare. The outsourcing of their scheduling is a fairly recent thing and I cannot imagine who thought this was appropriate. These are people who are scheduling medical procedures for people who do not appear to even live in Texas. Unbelievable and would happily support another company whenever possible.

Medical bills kill us, but CPI is the only provider who makes sure we get the best price, every…read moretime. For starters, our insurance doesn't cover imaging, so the provider doesn't have to bill us at the insurance rate, they can bill at the much higher Full Rate. And labs like LabCorp and Clinical Pathology Labs do indeed bill at the Full Rate, which is sometimes 6x higher than the insurance rate. But CPI lets us pay at the insurance rate, which saves us a ton. Further, sometimes self-pay is cheaper than going through insurance, so CPI always checks both prices and then bills us at whatever option is cheaper. We have dozens of providers and *nobody* else does this. Finally, Paige remembers us and always asks about the kids (she remembers details about them). We don't experience that anywhere else, either.

I went to Central Park Imaging at 900 W 38th St #100, Austin, TX 78705 on 3/17/2026 for an MRI…read moreprocedure. The tech was Gary House. I was not in pain when I went in, but Mr. House elicited so much unexpected pain that I screamed suddenly in response. He did not react to my pain at all, but instead, continued to give test instructions. Mr. House was in a hurry. When the test was completed, he wanted me off the table as quickly as possible and told me to sit in another chair to put on my shoes. The MRI room is not adjacent to the bathroom, so patients have to walk through the halls in hospital attire in front of other patients before getting dressed. I was in pain for days after, and had to return to my doctor. I reported my experience to my doctor and to the manager of Central Park Imaging. On the facility's Website the profile for Gary House states: "He loves working in healthcare and helping people find out why they hurt." In my case, I was not treated respectfully, and Gary House put me in extreme physical and emotional pain. I have never received mistreatment at other imaging facilities.

When I arrived, I was assisted thru the paperwork. I was brought back to my room, to get ready for…read morea series of test/ with the use of dye. It did take some time because there was a person ahead of me. It takes time for the dye to get where it's at the right place for pictures. It was reasonable, and there was probably someone that had to wait until mine were done. When the dye was in position...all of the pictures were completed quickly. The staff..from the Doctor to the Peri-Medic made this bearable. Humor and patience can help on both sides...You and the Medical Staff. I hope if they were to have to give feedback on me as a patient, I would get a good rating, too.

This is the worst healthcare provider service I have ever encountered, even after using diagnostic…read moreservices in some very rural areas and in the busiest Metropolitan areas. maybe one out of 10 service and scheduling reps even listens to your issue, but every center will drop your call after waiting on hold for 10 minutes- and I mean at exactly 10 minutes. Their system is programmed to drop you without any concern when you are waiting on hold for a STAT appt or desperate need. Completely insensitive and unhelpful. Their reports are often blurry and illegible even after requesting originals multiple times. They send faxes with blurry streaks and multiple printer lines and marks making them impossible to read. Good luck with your treatment.

Jamie the tech was really nice! Also the people in the office were very friendly. Will come here…read moreagain.

staff was very helpful. They actually got me in a little…read moreearly, which was nice Everything was explained to me clearly, and the follow up report was very informative I will definitely go here again

Austin Breast Imaging is a specialty medical practice in Austin, Texas, specializing in breast…read morehealth and diagnostic imaging for women. Austin Breast Imaging focuses solely on breast imaging, allowing the staff and radiologists to develop deep expertise in this specialized care. Ever year for the last 25+ years I undergo a routine mammogram screening. It is uncomfortable but a necessary procedure to ensure proper screening for breast cancer. Early detection of breast cancer is key to remediation efforts. Connie, my radiologist technician made the process as easy as possible Until next year...

I'm still very pleased with my entire experience with Austin Breast Imaging. As soon as my doctor…read moresent over the lab order, they called to schedule the appointment. Everything was handled smoothly. When I arrived, my insurance card had been updated, and taking care of that was a breeze. The technician was terrific, as each one has always been before. She showed professionalism in her care. I always have great confidence in the quality of images that are taken. I've never had an insurance issue come up. Annually things are processed correctly.

That was scary…read more.. Following last week's screening, I was called in for another series that was much more detailed and extensive. This has happened to me in other cities with other imaging centers... it has to do with 3D mammograms and how they perceive tiny calcifications. According to cancer.org, "Getting called back after a screening mammogram is fairly common and doesn't mean you have breast cancer. In fact, fewer than 1 in 10 women called back for more tests are found to have cancer." I arrived 20 minutes early and walked into a crowded waiting room. Nevertheless, my documentation was immediately updated and I was only made to wait about 5-6 minutes before I was called in. I was handed a pre-warmed robe and allowed to change. After having read the disgruntled reviews by women who have had to wait nearly an hour, I checked the time and realized that my screening was underway several minutes AHEAD OF TIME. Waiting for a mammogram is not easy. I feel for any woman who has to wait, no matter what her circumstances are (especially because some are exponentially bad!). Waiting for the results of a mammogram - especially when you're there for a second screening - is emotionally draining. I only had to wait about ten minutes and thankfully, I was given the all clear. Such relief. My radiologist was so gentle, kind and thoughtful. So was the woman at the front desk who signed me in. Still, I'm thrilled that I won't be seeing any of them for another year. Whew!

I am experiencing a horrible time trying to get a call back diagnostic mammogram. I received a…read moreletter from ARA Women's imaging reminding me to make this appointment and informing me how important it was. After my doctor sent over 2 referrals they still can't find the orders. The office staff is so incompetent and unhelpful. I still haven't been able to make this very important appointment.

The technician was efficient, friendly, and professional. Apparently, the business doesn't have…read moreenough radiologists. I had my mammogram 8 days ago, and I still have no results report. I sent an email two days ago and never received an answer when I inquired about when I could expect it. It seems to me that if you operate a business that does diagnostic imaging, perhaps you shouldn't be open if you don't have radiologists! In the future, I'll use a hospital's radiology department.

If you have your paperwork and an appointment this place is a gem. If things are not in order then…read moreit can be a problem. Everyone I have ever met here is nice. I have had Xrays and Ultra sounds done here for myself and my family. Results are quick as well. It is is in the Westlake hospital complex so parking can be a bit of a mess but it is free and the complex has a golf cart guy if you have to park really far away. When I am asked where I want my Xrays I always say ARA as this place is so close to me.

Friendly staff, Good experience upon first visit…read more Took care of me while doing the procedure That made me comfortable.

Kind, efficient, professional, and at the top of their game! I've been too many imaging providers,…read moreand have found none better than Touchstone.