Excellent care from start to finish. Staff was very professional, caring and informative. The x-ray technician took time to explain the process and and finished the x-rays swiftly to avoid lengthy discomfort or pain. read more

My pulmonologist referred me to Touchstone Round Rock on Tuesday for a chest X-ray. I called to make an appointment and was offered a same day walk-in appt. Nate was welcoming and helpful filling out the electronic questionnaire since it was my first time at Touchstone. While I was doing that, I received a text with an appt time just 15 minutes away. Tech Lisa was informative, helpful, and efficient. I explained that while my specialist was in ATX, my PCP with whom I had an appt in two weeks was up North. Lisa told me that Nate could burn an image of the X-ray so I could give it to my PCP. He did so with a smile in less than ten minutes even though they were busy. Austin Pulmonary posted the condensed report on their portal for me Friday morning and I received a more comprehensive report from Touchstone late Friday with highlighted areas of concern. So much faster than where my PCP practices. Excellent experience. read more

Prompt attendance and quality care. The front office staff were kind and professional. The sonogram tech was professional. The service was excellent and I am very satisfie. read more

My PCP made a referral here for an abdominal ultrasound, to check things out. Most of my interaction before the appointment was via text... Which was acceptable and their website interacted well with my cell phone Staff was professional and polite throughout my appointment. The day of the meeting I arrived 15 minutes prior to the appointment as requested, the paperwork had already been completed I was seen pretty much immediately after arriving Technician was kind, friendly, professional, and efficient - appointment could not have gone better. She provided me with an estimated timeframe is to when I should be hearing something back from my medical care professional team Overall great experience read more

These guys were amazing and got me in quickly. The whole staff was great--unlike some other facilities in the Austin area that like to put "Austin like words" in their name. Every person I dealt with here was friendly, professional, and genuinely helpful. read more

Friendly staff and the report you're able to review via a text link to your phone is a nice feature/service provided.

Over all the whole process went really well. How ever it is very confusing when the Touchstone facility is referred to as Round Rock, the actual address list it as an Austin address?? And the whole phone system of trying to some one to answer is confusing. It seems you have to go through the whole number selection more than several times because it repeating and you idea if recorded your selection?? Other wise the whole experience with facility and personnell was excellent! read more

Nice staff, quick imaging, convenient location, clean facility, great customer service.

Touchstone was a great experience. They were quick and very attentive. I had an MRI done and i'm a little afraid of being in close tight places. But they helped by talking to me while the machine did its job, talking through the process. Thank you Touchstone! read more

Friendly, professional and sincere staff. Was seen in a timely manner and was able to complete the necessary paperwork ahead of time.

Easy to get to...Plenty of parking...nice atmosphere everyone was very friendly and professional.

Friendly and helpful staff that was ready to assist. It was a quick test and the technician explained the procedure and what to expect next. I got my results the next day as my treating physician called me with the results. Afterwards I got a text message giving me access to the report. How fantastic - I didn't have to chase anything! Thank you for the SUPER FANTASTIC service. read more

I was scheduled for MRI at 9am on 12-12-2025. I was told to come 15 minutes early. Arrived at 8:40am and was checked in by Nate. Sat down right across from Nate waiting to be called. At 9:25am I asked Nate how long was the wait. He said I'll be next. At 9:40am I asked him again and he said the same thing. At this time 2 guys have gone in and left. Third guy comes in at 9:45 for his 10am appointment and was called 5 minutes later. I asked to speak to the manager who was very apologetic for Nate and said I would be called in 20 minutes. All in all I arrived at 8:40am and was done at 11:15am. Totally unacceptable! read more

Don't plan on going here no more at least this location. I keep getting scheduled here by the main Austin number that knows what I am getting scheduled for only to get canceled due to this location does not do that service. This has happened on 3 different times for me. Time is money even for patients. read more

I rarely leave scathing reviews. But since this is a medical facility, I feel compelled to share my issues with this office. I had a CT scan done at Touchstone mid-June. The radiologist sent my PCP his report (of 3-4 sentences) within an hour after completing my CT scan. Naturally, I had questions for the radiologist especially after seeing some questionable images myself. The first 2 times I called Touchstone, I was advised that the radiologist will call me back. It's now almost mid-July. I call them for the third time to follow up and they're now saying that the radiologist only speaks with the PCP, never with the patients! The staff member was pretty adamant that that was the rule even though they have basically made me waste 2weeks waiting for a call back. And to make things worse, I just found out that their affiliated radiologist also has a 1-star review! read more

I came in yesterday to get an ultrasound for a potential hernia. While these types of things are not the most fun things to do for anyone, the staff here were patient and courteous from check in and throughout the duration of my visit. read more

Let me start by saying the front desk staff, Nick and Jackie are welcoming and kind. Feeling overwhelmed by the process, Jackie quickly offered solutions and everything was taken care of. The CT tech was nice and comforting and the ultrasound tech was kind. Check in and check out was easy and all questions were answered. I felt comfortable to follow up with any questions i had after. Close net facility and not busy with people coming and going. read more

I received a letter in the mail that stated their systems had been breached and all the data they have about me and their other customes has been exposed to the intruders. What irks me the most is the fact the letter stated they were aware of the breach on 12/24/21, NINE months before the letter is dated. Unacceptable to take that long to notify customers of something like this. Secondly, the letter is simply a "we're sorry, but we hope you continue to use us!" letter. No offer of compensation of credit monitoring, no offer to have a firm review insurance claims to fraud due to the intrusion; that's all on me to take care of for their failure. I understand breaches can happen but to pull this kind of response is unacceptable. I will be never use Touchstone again if this is how they handle such situations. read more

Good experience with this company. They were prompt, friendly, and professional. I would recommend them.

I am giving a one because there is not an option for a ZERO. Service at the center was excellent. It was a month or so after that the nightmare started with the billing department. I received a letter stating I had a balance due. I had already paid my deductible at the time of service. A call to the billing department resulted in me being told that it was an error and I owed nothing. A couple of weeks later I received a texted stating I had a balance. I called the billing department again. I was told my payment had been voided but there was no explanation and I could not speak with a supervisor. I felt as though my money had been stolen and I expressed that concern. I called back hoping to get another person on the phone and did. I was told my payment had posted so he didn't know what was going on and he would call me in a few days after doing some research. I ask to speak to a supervisor and I was hung up on. I hope your experience with the billing department for this imaging center is better than mine that is still unresolved. read more

FYI this used to be RiverRanch Radiology. My doctor requested I have a scan of 2 areas of my back: the "other" place's order sheet was automatically pulled--but I said My insurance would cover going here too. I've been here multiple times, but a first under the new name....As always things went perfectly. I came on time (9am quiet and calm), and immediately was given my paperwork to fill out (note: it's long if you need to fill in a long list of anything like meds, surgeries, prev scans and locations---and any injuries that might be related to your scan. Sometimes I come in advance of my appt to get the paperwork, this time I brought copies of what was needed so that shaved off a lot of time. Julie showed me where to change, then helped me get into position (CT scan...easy fun). She explained what and why, in addition to asking a lot more questions to get more info on why this area was hurting to help them analyze the pictures.... CTs aren't quick, but aren't too difficult. After about 20 minutes we were all done In and out--perfect! Friendly helpful staff. The lobby has been freshly painted redecorated and organized. Staff is now tucked away behind glass.... Still happier coming here than ANY OTHER location of the "other company ". I can get an appointment for any type of scan needed--this location is much smaller than the one downtown so don't expect large crowds. But I don't typically have any problems getting an appointment or getting the scans done. Two comments: the Open MRI is downtown, and no Mammogram (at either Austin area location) but with the purchase maybe more options will come to Round Rock. Thank you ladies (and gent)! read more

Touchstone Imaging Round Rock - Updated lobby! New name but still same lovely RiverRanch Staff! - Radiologists Near Me - Austin, Texas

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My son has multiple disabilities including a profound intellectual disability. He does not understand why he needs to wear a mask he won't wear one. All his doctors and dentists his chiropractor and the laboratory have all worked with me to accommodate his disability. I was looking for an imaging place as ARA refused to do it because he wouldn't wear a mask. His doctor found Touchstone and learned they would accommodate his disability. If you have a family member who has an intellectual disability, head injury, autism Alzheimer's or any other condition that affects their comprehension about wearing a mask, I encourage you to call touchstone. They will provide you with a reasonable accommodation read more

This was my first full body MRI, so I have no basis of comparison, but I was very happy with the ladies at Touchstone Imaging when I went there a couple months ago. Shirley, at the front desk was friendly, polite, and made every effort to be helpful and to answer my questions. One of my questions even required reaching out to someone out of the office on a Saturday, but she got me an answer! Well done! Clara, the MRI Tech was awesome! Being highly claustrophobic, I had all the anxiety one would expect me to have. Clara spoke softly and calmly while instructing me on how to get through the procedure. She provided a headset, knee pillow to lessen the pressure on my lower back, and a handcloth to cover my eyes. Whodathunk such a simple piece of cloth could be such a help! The only point I'd recommend improvement would be the headset. Clara had to speak loudly for me to hear her at all, and there were times that I could discern she was speaking, but not what she was saying, over the noise of the MRI machine. Overall, a tolerable experience, made that way only by the ladies! Thanks y'all! read more

Everything started on the right track with scheduling. I called the morning of my MRI to ask a specific question about my prep instructions and the rep gave me a whole different type of prep instructions. I asked her to confirm my identity to make sure and she did. Once I arrived, I checked again with front staff about my new set of prep instructions, they were wrong! I'm glad I asked again or I would have had to reschedule. There was a 45 minute delay and I had to ask front desk twice if they were planning to do my MRI or I'd have to reschedule. The male MRI tech took me back and as he was showing me around and pointed out dressing room..he walked in on another female patient because the lock is broken as I found out. I told him that some people have difficulty finding my veins. He tried and was not successful. I asked him to find a more experienced tech. The second tech busted my vein. I asked them to stop. I left there without having my MRI completed, I got a refund and will not be returning. read more

Will make a half-assed attempt to contact you and will send your bill to collections if your insurance refuses to cover the rest of the bill. read more

Very impressed with everyone in this office. So much better than another imaging place that I had to go to recently. They were kind and courteous and I didn't have to wait long at all. read more

YOU'VE BEEN WARNED. Be prepared to be overcharged. South location was recommended for MRI imaging for my daughters leg and I was quoted $250 over the phone. When I arrived at our appointment we were told it was $450 and I refused. The staff was very courteous in the office. After waiting 35 minutes they finally agreed to take us with the $250 amount quoted. My insurance is amazing and my deductible had been met so I knew I really owed nothing. The insurance paid the full cost and Touchstone owes us a refund of $297. We have been calling and getting the runaround for over 3 months with no resolution for a refund. Have had multiple imaging and MRI's at ARA this year and not a single problem. The highest ever paid at ARA was $97 which was refunded within a week because we have met our deductible. read more

My experience has been completely related to billing. From the front office to the billing department, no one seems to know how to properly file a claim. I have sent multiple emails and made multiple phone calls to settle our account from July 2019. I was informed that yet another revised claim was sent to insurance on October 25, 2019. That was at least the 2nd revised claim filed in addition to the original claim. Per insurance, I am due a substantial refund and can't seem to get a response other than "it's being reviewed" or "it's been re-filed with insurance." I will never recommend Touchstone based on this experience. read more

I obtained a MRI scan for my shoulders and wrist on February 2020. They put me on a 6 month payment plan to pay for the cost of the scan which is automatically charged from my credit card. After 4 months, I called them to pay the last 2 month in advance which they accepted, but never canceled the automatic payments. Since then, I have been charged two extra times on payments I have already paid. I called them over 4 times to raise the issue but everytime they said they see my payments but they charged it to the wrong account on their end and cannot return my payments until they fixed it in their end. My last two statements was "lost" and they are not following up with me which they promised. Is been almost 3 months now that they overcharged me over $400 which they admitted and they have not returned my money back. Do not come here for medical assistance they will take your money and provide horrible customer service on your payments. read more

I was pretty nervous going in for my first MRI but I was greeted by Jessica who was very helpful and calming. My MRI was performed by Amber and she was awesome. She answered all my questions and really made me feel at ease. I totally get why some need to be sedated for an MRI but Amber was very calming, informative, and personable. Thank you Amber and Jessica for making my first experience so smooth!!! read more

I can't warn you enough. I have been trying to book appointments for the past 3 weeks. For the past two appointments, they have called the day of the appointment to cancel on me. I should institute my own cancellation fee! I am finding a lab that knows how to use a calendar effectively... read more

Worst customer service EVER. My daughter is 10 years old with a possible knee cap broken and they won't give her the MRI unless I pay $250, it's the holidays and she can't walk and I offered to go on a payment plan and they would not help me, in offered to give them my credit card for post dated payments the rude lady would NOT help me, so if u need something they have NO sympathy and simply just want your money I hope they are never in a situation where they need a little help I was not asking for a handout like some people. for petes sake tis the season....... read more

I found the person who scheduled the appointment very pleasant and helpful. The receptionists equally so. I was taken back by Megan, the CT tech, promptly, handled professionally, and given clear instructions about what to do and what to expect. They were certainly friendlier and more personable than the other imaging services I have used in Austin. read more

They tell you they are "in network" with your insurance provider, but what they do not tell you is that THEIR fees are DOUBLE the contracted fees of ARIAS Imaging just across 35. If you have a high deductible or a high co-payment, GO ELSEWHERE. They are not honest or forthright that they get higher fees with their insurance contracts. Fees should be determined by area, not by who they are. My MRI no contrast cost me $1600, I just received a call from ARIAS it would have only cost me $675. I should have waited and went there, had I know this I would have. read more

We were told by our dr to get an MRI w contrast for my son on his shoulder I called river ranch. The girl was most helpful. She got him in the next day the office called in the morning got all the info about ins. When we got to the appt. we were treated an treated with respect. They were very friendly when took my son back. The tech was very informative an calming with my son. The business office is very understanding of situations arise an needs read more

Every member of the staff that I encountered deserves 5 stars! The facility was clean and welcoming. This was my first MRI and they were knowledgeable and patient as they walked me through the process. From the friendly women at the front counter to the the staff running the machines; everyone blew me away with their professionalism! Better experience than I could have even hoped for. read more

AVOID TOUCHSTONE IMAGING AT ROUND ROCK. My wife had an appointment scheduled for an MRI at Touchstone Imaging in Round Rock. When we arrived, we were informed that we would have to pay over $1,500 out-of-pocket up front, payable immediately by cash, check, or credit card. Why were we not informed of the out-of-pocket payment before we arrived??? This seemed to be a very high price for an MRI, so needless to say we couldn't keep this appointment. When I got home I called two other places who quoted me between $500-$600 for an MRI. I also called Touchstone Imaging in Round Rock (not telling them who I was), and they quoted me $525 for an MRI. In other words, they had attempted to OVERCHARGE ME THREE TIMES AS MUCH AS THE COST SHOULD HAVE BEEN. They also told me on the phone that full payment is not required up front, as they accept 25% up front and the rest later. By this time I was furious about what I was hearing, my wife was furious that she didn't have the scheduled MRI that she had been waiting for, and we were both furious about missing work for no reason. STAY FAR AWAY FROM TOUCHSTONE IMAGING. read more

BEWARE IF YOU HAVE NOT MET YOUR DEDUCTIBLE! I had always been happy with River Ranch until my last experience. The staff is very friendly and I have no qualms with them. The billing and claim filing however is unacceptable. They try to blame the insurance company initially when it was the billing dept that took 2 wks or more to file the claim, the insurance paid it in less than a week. Oh yeah did I mention that I had already paid them cash for the $492 deductible that appeared to be remaining when they did the benefit confirmation. Well since they delayed filing other medical bills that occurred 2 wks after theirs came through and were charged against my deductible now giving them an over payment of almost $300 and their response to me today is the refund has to go to corporate and could take 3 MONTHS to refund. WOW! Really just want my refund! read more

It's a disgrace that you'll driver a black man keeps paring in handicap spaces when there's opened parking space. I am handicap and I had t park far because of him takibg up the handicap paring spot. I wish a policeman was around to give him a ticket read more