Recently I was referred to Hamilton Vein Clinic by my dermatologist regarding concerns with chronic leg discomfort, excruciating leg cramps along with bouts of relentless leg skin itching. I called Hamilton Vein Clinic and a kind-voiced Abby facilitated my initial appointment! Before the appointment day I downloaded new patient forms from the Hamilton Vein Clinic website. The website is richly informative and easy to maneuver! The Hamilton Vein Clinic Round Rock office is easy to access with lots of available parking. The office has an inviting welcoming ambiance with low-key calming decor and nice amenities, i.e., current magazines and newspapers, bowls of peppermints, a Keurig beverage machine for coffee, tea and other hot beverages, bottles of water and artfully arranged uncrowded seating!
The office team is superb! ANYA is the warm smiling personable front arena concierge! Medical Assistant NOHALANI took me to an examination room to review and gather additional information, take vitals and then introduced Physician Assistant AMANDA, who continued with the information gathering and examination process. Next Sonographer BRIANNA carefully "sonogram'ed" both legs. Before, during and after STEPHANIE is the catalyst ensuring everything needing to be communicated for appointments and messages, and all else is executed in excellent clear communications! YOU ARE AWESOME!
After reviewing the sonograms it was determined I would benefit from the Radio Frequency Ablation (RFA) since there were three veins involved and the nature of the procedure would take three quick succession appointments and then a follow-up sonogram! During the discussion of the procedures, I asked if we could proceed as soon as possible! Fortunately their schedule allowed us to proceed immediately with the first of three RFA procedures!
Medical technicians Marisela and Maritza provided exquisite careful prepping of the "operating room" and my leg and narrated each step of the process! It was impressive! I am grateful they and Hamilton Vein Center is obsessed with sterile everything in this office!
After getting me prepped they asked what music I wanted to listen to throughout the procedure and brought up my requested playlist on the laptop next to the procedure table! That was a first for me and what a great idea! After all the prep was completed Dr. Justin Smith arrived to do the procedure! Whereas it is not essential to this review I will include that Dr. Smith is a movie-star handsome fella!
What is essential to know: Dr. Smith has performed these and the other vein procedures every day for years! Dr. Smith possesses a personable, kind demeanor, and like Marisela and Maritza, narrated each step and aspect of what he was going to do next, and as he was performing that portion of the procedure!
In addition to the professionalism exhibited and the warm manners towards me and the other patients I observed coming and going is the great camaraderie and kindness exhibited between all members of this exceptional team as they interacted with one another!
It is obvious this medical practice has given careful thought and planning in creating and providing a sterile environment and practices as well as ensuring all the details are in place for a memorable patient experience! This is a "Blue Ribbon 5-Star" medical venue! read more