Making the appointment was really easy and the nurse I spoke to on the phone was knowledgeable, friendly and sympathetic. That experience was completely different when I arrived for my appointment.
The front desk staff was courteous, however, the way they are set up (two employees next to each other) made it uncomfortable when both were on the phone with a customer. They had to speak over each other, almost competing to be the loudest for their customer to hear them, that I could hear everything (could border on HIPPA violation) they were saying and I was sitting in the lobby (which is a few feet away from their desks).
The experience didn't improve. I was called back by a tech that was not very friendly, but he did explain to me what he was doing. His commands were blunt and quick, like telling me to take shoes and socks off.
The nurse was also not very pleasant, but she wasn't rude. What struck me the most odd was how outdated the equipment was. My blood pressure was taken by an old machine and there was no pulse oximeter that is common in most basic of medical offices.
I excused their unpleasantness to their personality, which is fine - not everyone has to be cheery all the time. EXCEPT, they were very friendly to other patients, as I heard them exchange pleasantries with them in a caring and calming way - opposite of their behavior to me. Maybe it was that they had an established relationship with those patients, or maybe it was that I was not White like them. Either way, you would think they would want to expand their patient base.
The worst experience was with Dr. Wells. He did seem knowledgably and studied, but he was quick and dismissive. After telling me that the 5 minute test they did on me showed no concerns, every other word was targeted at getting rid of me and moving on to his next patient. The actual problem I went in for was never addressed, even after I kept asking him to provide direction or next steps. He literally stated, "I only do cardiovascular, I don't do not anything else. You will need to consult with another specialist for that." And I get that Dr.s only specialize in their specific title; however, they can make recommendations on how to proceed and possibly reach into all the experience they have as a doctor to provide better responses than, "I only..."
The overall experience showed Dr. Wells has no intent to help with the problem you go in with, except read the results of the test provided by his Technician. read more