I don't usually write reviews but my experience with Dr. Levy's Marble Falls office staff needed to be shared. I had an appointment for March 29th at 9:30, but a few days prior his office called to see if I could re-schedule to a later date and time, I agreed-ed and this was not the first time they asked if I could re-schedule one of my appointments. I showed up early like normal, as I was checking in I could see what appeared to be two pharmaceutical reps talking and caring on with Dr. Levy's support and front office staff while munching on Chic-fil-a. (Probably the reps brought) The Marble Falls office is small, you can see and hear a lot. The waiting area had quite a few patients waiting. After waiting 45 minutes I went up to the check-in window to ask how much longer, as I am standing there the reps are still there having a good time with the office staff. I told the gal that I went out of my way to re-scheduled per there request, her response was "might be another 15 minutes". I did not have another 15 minutes, I requested that someone needed to call me and I left. Jessica Malcolm (Austin office manager) called me later that day, I told her what had happened and what I saw and that I didn't appreciate having to wait that long especially re-scheduling to accommodate them. Jessica re-scheduled me for April 26, 2018 at 9:45am, I arrived a little early like normal. The gentleman checking in ahead of me stated he had a 10:00 appointment. This time the waiting area was thin, before the gal could finish checking me in they call the gentleman with the 10:00 appointment back. Meanwhile as I am waiting a few other folks come in and check in and they are all called to the back. I had enough, went up to the window and asked why are all of these other patients that one I know had later appointment being called back and the others that arrived way after I did, The poor gal had the deer in the head light look but another gal sitting in there says" They Had Appointments", I replied "What Did I Have?". After that neither one of them had anything to say. I requested that Jessica give me call and walked out. I couldn't wait for Jessica to call me, I called her, told her again about my disappointing experience. While we were on the phone, she is looking in there system and says that I was roomed 15 minutes after checking in, I assured Jessica that I never left the waiting area. It is very obvious that the office staff is dishonest trying to make them look like they are doing a great job by lying to there system. The office staff are rude and incompetent and I bet that I am not the first or last person to be treated like a second class citizen. Dr. Levy is a great doctor and have appreciated all he has done for me through out the years. Hope HCA / St. Davids can under stand why it is necessary for me to find a new doc. I believe I need to communicate with HCA next. The Marble Falls location is failing on providing patient care. read more