I Went to this place at Sunday 5:00pm., we had a large group of 14, and we made reservations for escape room, for 9 of us, and 5 of us were doing just board games,. Now i've been to this place before and it didn't leave a good impression the first time, however this time it was beyond terrible.
The escape room itself. our group had booked the reservation that we were told 5:15. they did not enter till 5:30. and even though we had to wait on a reservation which was not good, the ridiculous part, was that the staff kept rushing us to pay early when some of us arrived at 4:30 to wait for others. they kept repeatedly rushing us to pay early yet they knew they were going to be late. thats just not good.
Now that was not the reason this was a one star review. The next thing was how they earned their 1 star status.
the 5 of us that were doing board games, we went to order the drinks from the vouchers that were included. While we were waiting in a line with nobody the 2 staff members who were working on drinks, it took them 15 minutes to even acknowledge us before taking orders. and the ridiculous part was that the whole place had only 2 tables of 6 ppl filled. and they were taking that much time before even acknowledging us just to place an order. Once we finally managed to order, which that in itself somehow ordering drinks for 5 people. took 10 minutes to do. so we just spent 25 minutes just to order drinks in a place that was almost empty, where there were 2 staff dedicated to just drinks. and there was no line. This would not even be the worse thing
of the 5 of us who ordered, they had managed to get 2 of our members the drink wrong, and 1 members and this is the truly amazing part. they got her drink wrong you can be ready to be amazed, it was a wait for it...........Legendary 5 times. 1 person, they managed to get her drink wrong 5 times, and each time it was something different wrong. and on top of it, originally they had even forgotten and lost her order. Of the two servers, one of them the front order taking person he was nice and kept apologizing, however getting a drink wrong 5 times is just amazing in and of it itself, however the person who made drinks, he was plain rude. when we were ordering he kept telling us the reason they couldn't take our orders faster was because it was not all placed in one bill.... this was a takeout style bubble tea order station, so that reasoning was just...............
2 people in our group also ordered French fries, since their menu consisted of very few things, and the comment was the oil was heavily reused and it smelled very wrong.
It seems like the staff is poorly trained at best, there were 3 other staff who had nothing to do, who just sat there and twiddle their thumbs at the front desk. and could not even help the two drink people. and also who don't' even teach games.
This place was nice looking, organized and clean, however their biggest weakness and this i noticed twice being here, is definitely their staff. The people who work here have no idea what they are doing, its no wonder most people who come here are just for escape room, since there is no service required.
I would advise against going here for all people who plan on ordering drinks, or anything requiring service. just do the escape room at best, because that part i heard was well built. I will definitely not ask anyone to come here, especially given that of board game bubble tea places, there are plenty around the area which are a lot better. read more