We built our Dreamscape Home the summer of 2016. This house has been nearly flawless since moving…read morein. Bob and his team went out of their way to make the process as simple as possible. Stayed within budget and delivered on time. I highly recommend DreamScape. Mark Constantino

Built custom home with Bob Quartoli, Dreamscape homes, fools inc. within a month of closing in…read moreFebruary of 2018 the back patio cracked. The solution to fixing a crack in a 325k Brand new home is caulking. See uploaded pictures.

If you are even thinking about getting a hot tub, go see Sarena at Outdoor Living Pool & Spa…read more I did a LOT of research and visited multiple places, and the difference with Sarena was night and day. She actually took the time to answer every single question (and I had a lot), responded quickly every time I reached out, and never once made me feel pressured. What really stood out was that she wanted me to get the right tub, not just make a sale. She walked me through different options, explained everything clearly, and even came out to our house to measure the space so there were no surprises. On top of that, she made the whole process so easy--everything that was included, she clearly explained, and made it stress-free. By the end of it, I felt confident, taken care of, and actually excited about the decision. If you want someone who is knowledgeable, responsive, and genuinely cares about her customers, Sarena is the one to work with. Highly, highly recommend.

We purchased an Executive Dimension One spa from Outdoor Living in Omaha, expecting a premium…read moreproduct and service to match the high price. Unfortunately, our experience has been nothing but frustrating from the start. Installation was a mess--they had to come out twice because they ordered the wrong lid and incorrect wall color. Instead of replacing the spa with what we actually purchased, they patched it together by replacing parts and offering a minor discount. In hindsight, this decision seems to have caused ongoing issues. Since then, we've dealt with bending panels, lights falling out, and broken jets. After just two years, the spa cover was completely moldy--even though we maintained it properly, drained it twice a year, and stayed on top of chemicals. We noticed the cover wasn't sealing correctly, letting in air, dirt, and bugs. We ended up spending another $1,200 to replace it. Just one year later, the replacement cover also developed mold. We contacted Outdoor Living again and paid $850 for what was supposed to be a full service--drain, refill, filter cleaning, and cover cleaning--along with additional repairs. Afterward, the mold was still there. I personally spent two hours on a ladder cleaning what they supposedly addressed. When I raised concerns, Paul told me the mold was "our problem" because it had gotten inside the cover. That response, combined with the poor service, was incredibly disappointing. At this point, we've spent over $22,000 on a spa that continues to have issues and requires constant additional expenses. This has been a money pit, and Outdoor Living has been extremely difficult to work with. I would not recommend Outdoor Living. They sold us one product, delivered another, and have not stood behind their work or service.

Wow! Kevin and his team were a dream to work with. Great communication, upfront pricing, stayed…read moreon schedule and delivered a top of the line product. When we were told they were the best in town, they were not lying. From day one dig to completely done-15 days.

This review is past due , but still haven't forgotten the over charging for service that required…read morezero work. I had our hot tub winterized and left for the winter. when we got back the lid had blown open. I am not sure whose fault that was, but after hours of cleaning and filling I discovered a leak. I took off the cover and found where it was leaking behind the insulation. i called Continental and asked them to come take a look to see if they could repair the leak. A serviceman came out for 5 minutes and told me they couldn't do anything. Little did I know they charged my credit card $300.00 and would not refund it when questioned

We paid up front for 50% of the total costs and then 45% as asked by the President, Aaron. His team…read moredug a hole on my yard over 7 months ago and have not been back to my property since. Unresponsive to phone calls, texts, and emails. This has been an absolute nightmare. I don't understand how this company is still in business

We did our research. In September of 2021 there were over 200 Google reviews for this company and…read morethey were 4.8 out of 5 stars positive. Let's just say that they've had $120,000 of our money for 2 years and we are not the only ones. There is no way that the current positive reviews are real. We paid 50% in October of 2021 and then 45% in March which was in the contract. We were to be swimming in July of 2021 but that did not happen. It is now 2 years later and the project is still not completed. They do not reply to calls, text messages or emails. I have mostly worked with Erik & Allen who are not owners but they are a big part of the problem. I would imagine that they just relay what they are being told by the owners, Aaron Stanger and his wife. WOWT / Mike McKnight just did a story on them and this is nothing short of a ponzi scheme in my opinion. Crazy thing is, they seemed to be a legit pool contractor before 2021. They claim labor shortages but they keep taking on new contracts and getting 95% of the money while promising a pool in 90 days. People have had liens put against their property due to the concrete contractors & plaster installers not getting paid by Premier. I am at the end of my rope. The contract says that I cannot post this without notifying them first. I have notified them and I am done. This has put a strain on every area of my life.

Ed West does an amazing job. I had a few major repairs that needed to be done this season. He was…read morevery knowledgeable and explained to me what was needed every step of the way.

TL;DR The new Pinnacle Pool Team is amazing and finished our pool 31 days (67 days from contract…read moresigning to swimming)! I highly recommend this team Ross has built! After years of debate, my husband and I decided to pull the trigger on an inground pool. We did our research on vinyl vs fiberglass and researched 4 different companies in the metro. After meeting and getting quotes from the 4 companies (Pinnacle, Relax, Outdoor Living, and Krystal Clear), we quickly realized the Pinnacle team was the one for us! From day 1 Liz, Ross, Travis, and Ashley were amazing! They addressed concerns from past customers (which fell under a different ownership dynamic) and were very transparent about what happened. After these discussions, we put full trust in this team and never looked back. Every single crew member that came out (demolition, plumbing, electrical, digging, pool drop, concrete, rough grading, etc, etc) was amazing! We signed our contract with Ross, and team, at Pinnacle Pools on April 13th and we were swimming by June 19th! 67 days (about 4 weeks from ground break)! I would recommend this team to anyone looking to have an inground fiberglass pool installed!

They are not honest and only try to sell you stuff you really don't need in regards to your pool…read morewater.

Sold me patches that they said would work on my pool. Then once they didn't work; they did not…read moreCare and had me buy something else, which is why I asked them in the first place. Not knowledgable

Matt is very knowledgeable and helpful! He is also very friendly and always willing to give me…read moregreat advice! I highly recommend Bonsall Pool & Spa!

Bonsall was amazing. my hot tub needed a part to keep it heat. Their technician arrived on time and…read morewas able to fix my hot tub on the coldest day of the year. Thank you to the Team!

Leslie's has the worst customer service. I dropped my pool cleaner off to be worked on at the…read morebeginning of April and was told it would be about 2 weeks and I am now looking at them having it for 6 weeks and my husband went in the other day to see how much longer and they said they had no idea, they haven't even looked at it yet, but mine will be one of the first to be looked at whenever they get around to it. No calls, no updates, no apology, nothing. This store has been terrible since Ashley left.

I have been using this Leslie's for our pool supplies for the last 3 years…read more I have nothing but the best service and experiences here. Ashley has been the store manager the entire time and has gone above and beyond for us. I love that the chemicals are much higher quality that other places Example Leslie's shock has 76% available chlorine to the 50% available you could buy at walmart or other places. So for the extra buck you get more product! I have also ordered some custom equipment as well, Ashley has brought in a new light housing and some great solar lights toys as well. She went out of her way to track down from other stores multiple items and get them in for me.