I talked to all of the main spa showrooms in town when looking to acquire a swim spa. Home…read moreInnovations Spas rose to the top in every category. Fast, responsive service, easy to understand process and fair price. Delivery and installation went off without a hitch. The best part, and often the most telling about the quality of a business, is the after the sale service that I have received. When it comes to questions about chemical levels, filters, minor maintenance issues, or regularly scheduled check ups, Home Innovations has gone above and beyond every time. Tim has been amazing to work with, and now that I found out they also sell cold plunge pools and master spa saunas, I will be doing more business with them. I purchased the H2X Trainer 15 D Swim Spa as a family compromise to wanting a pool or a hot tub. I am so confident that I made the right choice. We can use this year around, and despite the kids asking for a hot tub like they were begging for a new puppy, this has definitely become MY toy! I'm in this thing every day at least once, Winter and summer alike.

Home Innovations wants to make the sale, but they have ZERO ability, knowledge, and interest in…read morewarranty claims with Master Spas. Our $30,000 swim spa arrived on June 20, 2022 with a crack by a jet. Miles advised they could repair it in the spring, 2023. Adam from Home Innovations came & slapped a dark tan glob of epoxy on a white interior. We put up with it for a while, but when one tread was curling, we had Home Innovations, Adam, come out again. This time, though, we had him look at the side of the swim spa and we located a very minor hairline crack in the canister. Adam & an assistant worker on the original crack as well as the canister, but sprayed the original crack with Krylon - YES, KRYLON SPRAY PAINT - and the, instead of letting it air dry, applied a heat gun designed to strip paint to it causing the crack to increase several inches. Then Adam could not get the canister out, so he decided to ram his shoulder into the interior of the swim spa 10 - 12 times like a linebacker!! This created 2 new cracks!! Afterwards, they just packed up & left without repairing the cracks & then made up a BS story to CYA about the concrete isn't level & then crumbling & then not continuously level - ALL of which have been completely refuted with numerous photos around the entire swim spa with a long level. But Master Spas loves their story despite none of it being true so they can deny a warranty claim. We consulted an attorney and, despite having a solid case, it would take between $15,000 - $20,000 to take to trial. Sooooo, if you decide to purchase ANYTHING from Miles at Home Innovations, just know you are purchasing an item with NO WARRANTY because they will NOT stand behind ANY warranty AND they will let their gorilla of a repairmen do anything to your equipment and then claim it is YOUR fault. If you want to purchase items from a dealer like this, by all means go ahead. But I would HIGHLY encourage you to RUN, not walk, away from Home Innovations and MASTER SPAS!!!

If you are even thinking about getting a hot tub, go see Sarena at Outdoor Living Pool & Spa…read more I did a LOT of research and visited multiple places, and the difference with Sarena was night and day. She actually took the time to answer every single question (and I had a lot), responded quickly every time I reached out, and never once made me feel pressured. What really stood out was that she wanted me to get the right tub, not just make a sale. She walked me through different options, explained everything clearly, and even came out to our house to measure the space so there were no surprises. On top of that, she made the whole process so easy--everything that was included, she clearly explained, and made it stress-free. By the end of it, I felt confident, taken care of, and actually excited about the decision. If you want someone who is knowledgeable, responsive, and genuinely cares about her customers, Sarena is the one to work with. Highly, highly recommend.

This place is awesome, they put in our pool 15 years ago and I still use them for any issues that…read moremay pop up. Always timely and trust worthy, I wouldn't use any other pool company in Omaha!

Everything was great! Walked in mask free and wasn't harassed. They have adopted the "wear one of…read moreyou want" ideology abs I support that 100%! They were very courteous and greeted us when we came in, answered all our questions and we found our new mattress! It was delivered today (about a week after we bought it, but we live in a rural area) and the delivery guys were nice enough to actually bring it in the house so that my husband didn't have to try to move the king mattress alone. 100% satisfied!!

Had a good experience buying my hot tub. Talked to the owner about that it was for my wife and…read morespecial needs son. Well when the installer came out a week later( my choice of date) he already knew about my son and that shows me that the owner took a real interest in what I said enough that he conveyed it to another person. That's customer service.

Bonsall was amazing. my hot tub needed a part to keep it heat. Their technician arrived on time and…read morewas able to fix my hot tub on the coldest day of the year. Thank you to the Team!

The retail store of Bonsall Pool and Spa gets a five star rating because of the friendly and…read moreknowledgeable service provided; the Bonsall Pool Service and Repair Department, however, gets zero stars. Bonsall Pool & Spa built my vinyl-lined swimming pool in 1986. The company did a great job building it and were quick and competent with occasional repairs needed over 35 years. For the last few years, however, the repair department has been unresponsive to my pleas for help. I don't believe they have many trained technicians anymore who can carry out repair jobs. Apparently, their crew in the field is inadequate in meeting the demand. What is the problem with the structure of this business? Is it low salary not attracting knowledgeable technicians? Is it lack of training in specialized pool equipment repair? Whatever the problem, it has lowered the good reputation of Bonsall Pool and Spa. I do not recommend them for pool construction.

Ed West does an amazing job. I had a few major repairs that needed to be done this season. He was…read morevery knowledgeable and explained to me what was needed every step of the way.

TL;DR The new Pinnacle Pool Team is amazing and finished our pool 31 days (67 days from contract…read moresigning to swimming)! I highly recommend this team Ross has built! After years of debate, my husband and I decided to pull the trigger on an inground pool. We did our research on vinyl vs fiberglass and researched 4 different companies in the metro. After meeting and getting quotes from the 4 companies (Pinnacle, Relax, Outdoor Living, and Krystal Clear), we quickly realized the Pinnacle team was the one for us! From day 1 Liz, Ross, Travis, and Ashley were amazing! They addressed concerns from past customers (which fell under a different ownership dynamic) and were very transparent about what happened. After these discussions, we put full trust in this team and never looked back. Every single crew member that came out (demolition, plumbing, electrical, digging, pool drop, concrete, rough grading, etc, etc) was amazing! We signed our contract with Ross, and team, at Pinnacle Pools on April 13th and we were swimming by June 19th! 67 days (about 4 weeks from ground break)! I would recommend this team to anyone looking to have an inground fiberglass pool installed!

We paid up front for 50% of the total costs and then 45% as asked by the President, Aaron. His team…read moredug a hole on my yard over 7 months ago and have not been back to my property since. Unresponsive to phone calls, texts, and emails. This has been an absolute nightmare. I don't understand how this company is still in business

We did our research. In September of 2021 there were over 200 Google reviews for this company and…read morethey were 4.8 out of 5 stars positive. Let's just say that they've had $120,000 of our money for 2 years and we are not the only ones. There is no way that the current positive reviews are real. We paid 50% in October of 2021 and then 45% in March which was in the contract. We were to be swimming in July of 2021 but that did not happen. It is now 2 years later and the project is still not completed. They do not reply to calls, text messages or emails. I have mostly worked with Erik & Allen who are not owners but they are a big part of the problem. I would imagine that they just relay what they are being told by the owners, Aaron Stanger and his wife. WOWT / Mike McKnight just did a story on them and this is nothing short of a ponzi scheme in my opinion. Crazy thing is, they seemed to be a legit pool contractor before 2021. They claim labor shortages but they keep taking on new contracts and getting 95% of the money while promising a pool in 90 days. People have had liens put against their property due to the concrete contractors & plaster installers not getting paid by Premier. I am at the end of my rope. The contract says that I cannot post this without notifying them first. I have notified them and I am done. This has put a strain on every area of my life.

Horrible staff, expensive, lackluster service. As a new pool owner, I went to them to de-winterize…read moremy pool. The technicians they sent out had no knowledge of how to work a Hayward Pool system and proceeded to damage my sand filter first by breaking the sealing cap, then by failing to put the flow valve back on properly. The technicians also failed to de-winterize my water slide because they lacked the knowledge to locate the correct valves. Because of this, I was unable to use my pool system correctly as intended. The heating system would work because the sand filter wasn't sealed or properly placed. The Technicians spent more time talking on their phones and complaining than on getting the system to work properly. Very unprofessional service. Do not go to this place, it's an absolute waste of your time. Go to other better places.

Just had our pool liner replaced by James and his crew. Very thorough installation, informing us of…read morethe entire process. Appreciated the close communication during the project, keeping us very informed. We would highly recommend James B.