This is an amendment to our initial review of 1star. After a bit of a rough start we were able to…read moretalk to Chris who told us how to fix our issue and clarified things that we were unaware of (service dept in another location, chemical misunderstanding) and receipt of missing items. He was very helpful and we appreciate his quick response and professionalism.

We bought our Hot tub last year through Tyler at the Omaha Home Show. As soon as we got it…read moreinstalled and turned on in late October we noticed a broken piece. They came out several times to get it replaced but three times they ordered the wrong part and the last time they never even came back to fix it correctly as promised. The worst part is that you cannot talk to anyone over the phone as they do not answer in the service department and the store manager is very rude and totally incompetent of helping. We drove from Omaha to Lincoln as we could not get anyone to return our calls over the phone or through the suggested texting alternative and the manager still was unwilling to help us and told us to go back home and try again through the website. The scary part is if they are not helping with a replacement part then if your tub needs service you are left with a 10 thousand dollar hot tub and no one to service your warranty.

Bought our hot tub here almost a year ago. The process was mostly good, minus the delays in…read moregetting the tub. Was not their fault but the supplier, and ... well COVID shit downs etc. anyways they took the time to answer all my questions. Have come out to help with a couple different issues with the hot tub and always were great to work with. Definitely recommend!

I stopped in one day and spoke with a gentleman that I did not know at the time was the owner. I…read morewas in the market for a new hot tub and was doing research. I have previously bought a hot tub from the old town center hot tub store in Lincoln and was very happy but they went out of business. I asked the gentleman about his hot tubs and was asking basic questions when I was rudely interrupted after I told him I've had five hot tubs (which I have) and he kept rudely emphasizing his hot tubs cost $16,000. I look young so I assume he thought I didn't have the budget for his hot tubs. After he rudely interrupted me several times when I was asking him basic questions about his products I told him I was offended by his demeanor and the way he kept interrupting me. He was very arrogant, not friendly or helpful at all. I ended up buying a new hot tub from another place in Lincoln and I'm very happy. I'm still not very informed about Spas Plus's products but their customer service is extremely dissatisfying.

I give it 2.5 stars (2= "Meh. I've experienced better. 3= "A-OK.")…read more Love lots. Not a fan of a few things. PROS: Beautiful, new, modern, open, sunlight filled facility Huge child watch facility with attached outside play area. Tons of great group X classes offered No pressure "sales pitch" to join No long term contracts. One reasonable membership price offered- based on who you are- single, family, student, senior, etc discounts for low income Nice pool- 5 lap lanes, with marked cones for changing uses, slide, very shallow end for littles, lazy river. Love that the lap lanes are on the opposite end of the "play area" of the pool. Less chance of flying balls hitting me in the head while trying to swim. CONS: Hot tub is 14 and over- plenty of places allow kids 5 and up. I wish the Y did too, at least some hours. Vending machine with crap foods. At a place about fitness, just no. Need more choices for kids. family friendly Zumba or Yoga? ninja warrior course? another climbing wall? TV on way too often at child watch. Why is there even a tv in there? Locker rooms The rest is my rant on the locker rooms, and why I HATE them. HATE!! the locker room!! Clearly, I needed to be on the board when they made this decision. Having two locker rooms, which are not the same, is awful. I get it. You hate kids. You hate parents. I find it oh so very upsetting that a family gym is so family unfriendly, in the locker room department. In my opinion, the locker room set up and rules are based on a belief that childless women are more valuable than children and moms. It is infuriating and insulting. Oh yes, I'm sure the Y has a well polished reason for offering these choices, and a way to make it seem they are going above and beyond to meet everyone's needs. They aren't. Here are the choices, which sound good to begin with: women's locker room (over 19 years old), girls locker room (under 19), family locker rooms. sounds great. choices. Here's where it goes wrong: If I come with a nursing baby, where do I nurse? I'm in the pool with my baby. My 6 year old is also with me. I can't leave her in the pool alone while I nurse. I can nurse on the pool deck. I don't feel comfortable doing so today. I want a place to sit. A comfortable place to sit, where I can still supervise my 6 year old. Since I am a woman with children, I am supposed to use the girl's locker room. I HATE the girl's locker room. The girls locker room is smaller. There is one bench for the entire room. One. It is the first thing seen when walking through through the door. Sometimes, there is another moveable one in there. Sometimes. Neither bench is comfortable. Both are too high to sit comfortably. Certainly too high to sit and nurse. The girl's room is one open square, no rows of lockers. I want a row to "hide" in for a tiny bit of privacy. I'm not as flexible as I once was. I don't have the balance needed to put my shoes on while balancing on the other foot, with no place to put my other shoe, as there is no bench available! Infuriating! So, I am supposed to use the women's and send my kids to the girl's locker room. I know the chances are slim, but I don't know who else is in the girl's locker room with my kids. Who is the predator in there grooming my child? And, for other parents, how do you know I'm not the predator adult in there grooming your child? You don't know. I want them with me, where I can keep an eye on them, and on other people around them. But, I don't wish to be the only adult in the room, therefore becoming the de facto locker room patrol. family locker rooms. Great if you have a parent with opposite sex children. Love that they have this option. If I had boys, I would suck it up, and use these. Again, they need a decent bench in here, enough to both sit and place your bag within reach while sitting. I have fairly extreme claustrophobia, so I'd have to really get myself mentally prepared to use these. Better choice: Create a sense of community and sharing and coexisting appropriately in one locker room for each sex. Being respectful is not separate and unequal. It's everyone learning and following the behaviors of respect. Explain clearly to ALL new members, or post the "unwritten" rules of locker room etiquette. When a gym provides these amenities, ALL girls, women, seniors, etc. deserve to have access to: Private shower stalls. Plenty of benches to sit on. Plenty of shelf space to put our items while using. Swimsuit spinner. I have been a member of many other gyms in many other cities. This is not only possible, it is preferable. At the very least, since the "damage is already done" with having two different locker room per sex, allow adult women the choice the use either with their children.

I love this place!!! We spend several evening each week here as a family…read more Unlike a previous review, I found a very nice private nursing room. The "private changing" rooms (not a shower room) provide a quiet, private place to nurse a baby. They are clean and have a bench to sit on. I'm really happy that there is access to the pool without walking through the locker room. I have children of both genders and this is very helpful. The youth fitness classes are great. My son is currently enrolled in the speed and agility class. I also have children in swim lessons currently. The cardio equipment is top notch. I really like that each piece has a tv attached. Very friendly staff!

Thank you Strawberry for taking care of my pool needs. They really know what they are doing,…read morerespond quickly, and far prices!

My husband and I were listing our house that has an in-ground pool this summer and needed our pool…read moreliner replaced ASAP before we could put our house on the market. Ron, the owner, was responsive to our time constraint to get our pool ready + house listed. He was out the very same day our pool liner came in to get our pool drained + prepped, and then him and his team were out several more times throughout the next couple days for install and to make sure everything was running smoothly getting our pool opened for the season. The pool turned out great and our house sold in 2 days! Ron also handles all our pool questions, openings, and closings.

I had to place a star to rate my experience.! If I could've, I would've not placed a star on it at…read moreall!! Very dissatisfied with my whole experience ! If you're looking for someone to actually show up and fix your hot tub, keep scrolling -- because my experience with Sean was an entire three-ring circus. I reached out a week before November 20, during a stretch of beautiful, warm, dry weather -- the kind of weather hot tub techs dream about. Sean told me he was busy closing pools (fine), but then still somehow forgot to put my appointment on the schedule. Not penciled in. Not noted. Not anything. Just vanished into the void. And this was during the best weather we had. Once the weather changed, the excuses started flying faster than my leaking hot tub water: "It might rain." "It's snowing." "The forecast moved." "We'll try again next Friday." "I'll update you tomorrow." Spoiler: tomorrow never existed. Then we got our first small snowfall -- not a blizzard, not Snowmageddon, literally a light Kansas dusting. I shoveled the same day it stopped snowing. Meanwhile, Sean told me he couldn't come the next day because he had to shovel snow. Sir... the snow was already shoveled by the rest of us yesterday. Shoveling snow instead of running your business? It's giving "I don't actually want to work." Meanwhile, my hot tub is leaking like it's got commitment issues. It cannot hold water for more than a minute. And somehow, he keeps asking me if I'm "keeping it warm." Warm with what? Telepathy? Steam? A hope and a bucket heater? Should I knit it a sweater? And THEN -- without ever coming out to look at it -- he told me, "It probably wouldn't be worth the money to fix it." How do you decide something isn't worth fixing when you never even laid eyes on it? That's not expertise -- that's guessing. He warned me over and over about freeze damage while simultaneously being the reason it wasn't getting fixed before the freeze. Make that make sense. After enough rescheduling attempts to fill a sitcom season, I hired someone else -- someone who honors appointments and, you know, actually shows up. Bottom line? He had perfect weather, claimed he was too busy closing pools, forgot to schedule me, later wouldn't come because of shoveling light snow, gave constant excuses, asked me to warm water that didn't exist, AND told me fixing it "probably wouldn't be worth it" without even looking at it. If you want excuses, delays, and zero results, he's your guy. If you want your hot tub fixed, go literally anywhere else.

Shayne Zutavern WARNING WARNING:…read moreWell I would not EVER EVER EVER recommend Sean. He was supposed to install a new heater for us in January, waited 90 days and in the mean time the hot tub froze. All that was needed to fix it was to install a new manifold. He said "I'll be back with a new manifold in 30 minutes and we get it fixed. " Texted me 20 minutes later to say, :I did what I said I would do and the damage isn't my fault. Goodbye.." Nice Sean, thanks homie, your such a stand up guy.

Friesen completed a unilock patio for us last year. They said it would be done in 2-3 weeks and it…read moretook 6 months. They dug a space for our spa that was supposed to set 12 inches above ground. What they dug was a 6 foot hole and then needed to pour concrete to get it to the right level. They hit an existing retaining wall and did not repair it. The service we received was anything but professional and definitely no 5 stars. The crew was inexperienced and had little to no supervision from the owner. It was one nightmare after another. They also hit a Martin house pole that I had flagged and did not repair it. Do yourself a favor, save your money for a company that knows what they're doing and avoid the headache.

Friesen just finished a small landscaping job on our home and we could not be happier! They also…read moremet with us after the completion and made sure we were happy with every aspect of the job. We will absolutely call them again if we ever need anything else done. Great work!

Excellent service!!! I have 1990s Heat & Glo insert that I was told by another business in Lincoln…read morecouldn't be fixed and should be replaced. Fireplace Stone & Patio came out said I had a solid unit - the technician replace the pilot armature, cleaned, re-painted the firebox, replaced the remote control and it works great again. All at a very reasonable price. I would HIGHLY recommend both a Heat & Glo inserts as well as Fireplace Stone & Patio.

Stopped by a couple weeks ago to purchase a new fireplace. There was no other customers in there,…read moreno one said anything to us. We looked around and left. Went to one of their competitors and purchased. I have no idea how places like this stay in business.