We initially contacted the local Caldera dealer to service the spa we inherited at the home we…read morepurchased. After leaving 3 messages and talking to 3 different people without getting anyone to show up, we reached out to Caldera's headquarters for alternative support. They provided Mr. Novak's contact information & we were very thankful for the referral. Mr. Novak returned our call immediately. He showed up when he said he would, diagnosed the problem, provided a temporary fix and provided education on what to expect next. Since we didn't inherit a manual with the hot tub, he made a special trip back out to our home & dropped off a copy of a full manual without charge. We subsequently needed to contact Mr. Novak again, as we anticipated based on the education provided. He initially attempted to help us troubleshoot over the phone on a Friday evening into the weekend when we had company using the Spa in an attempt to get it working again quickly. Mr. Novak then showed us the issue and walked us through the options. He called to see if the part we needed was going to be available for order while he was with us so we would know what to expect for pricing and timing. The part was ordered and received on a Friday. Mr. Novak was going to be out of town early the next week, so instead of making us wait, we got a call Sunday afternoon letting us know he had been out & completed the install so we didn't have to wait for his return. Mr. Novak was very patient with our many questions and provided valuable education and service. He was very responsive and very professional. The fees for his service were also reasonable. We will contact Mr. Novak again should we need help in the future. He has earned our trust!

Mr. Novak is the absolute best and we are so lucky to have found him!!! We had been having issues…read morewith what we suspected to be one of our pumps, and called a number of local hot tub repair companies to get some help. All of the other companies wanted to charge $85-100 just to come check out what the problem was, $400+ for a new pump, not including taxes and fees, and $85+ per hour for installation. Mr. Novak, however, was different. When I called him the first time, he was extremely kind and informative. Although I repeated what others had told me was the problem, he asserted there was no way that someone would be able to tell what the problem was over the phone, and that he would be happy to come out and check things out for himself. Why waste the money on a brand new pump when it could be a minor issue? He managed to stop by the very next day between calls to check out the hot tub and to investigate whether the pump was the issue. He also came back AGAIN to run multiple tests to confirm that the pump could not be repaired as opposed to being replaced. THIS WAS ALL FREE OF CHARGE. He was able to order a new pump for us, which was almost $100 less than what others had quoted and arrived in just a few days, and only charged us for an hour of work, which was also cheaper than what I had been quoted by other companies. He got our hot tub working like new and ready for us to enjoy within no time! I will also add that Mr. Novak noticed that we were missing the cap for our filter, and stopped by a few days later to drop off a spare that he had. WHAT AN AWESOME GESTURE AND CUSTOMER SERVICE!! I can't say how much again we love Mr. Novak and look forward to using him in the future for whatever hot tub needs we have. Thanks Mr. Novak!!!!

I have been using this Leslie's for our pool supplies for the last 3 years…read more I have nothing but the best service and experiences here. Ashley has been the store manager the entire time and has gone above and beyond for us. I love that the chemicals are much higher quality that other places Example Leslie's shock has 76% available chlorine to the 50% available you could buy at walmart or other places. So for the extra buck you get more product! I have also ordered some custom equipment as well, Ashley has brought in a new light housing and some great solar lights toys as well. She went out of her way to track down from other stores multiple items and get them in for me.

Leslie's has the worst customer service. I dropped my pool cleaner off to be worked on at the…read morebeginning of April and was told it would be about 2 weeks and I am now looking at them having it for 6 weeks and my husband went in the other day to see how much longer and they said they had no idea, they haven't even looked at it yet, but mine will be one of the first to be looked at whenever they get around to it. No calls, no updates, no apology, nothing. This store has been terrible since Ashley left.

Great experience with this company! Professional, courteous, and wonderful to work with from start…read moreto finish! Highly recommend!

From the owner: TMG Enterprises is a full-Service landscaping company offering lawncare, snow removal, and…read morelandscaping solutions. Our project managers provide fully customized designs and lead the construction crew, to ensure we meet your needs and specifications. We provide reliable, competitive lawn care and commercial snow removal accounts. We manage snow and ice removal for many of the largest commercial properties and parking lots in Omaha. Our managers work with you closely to develop a snow and ice management plan to meet the needs of your business and your budget. Lawn renovations and clean-ups are some of our favorite projects. We will aerate, overseed, and top dress your lawn to get thick new turf established. Add new edging and mulch for a fresh new yard!

Totally bad service in every aspect. I have had them for years & paid faithfully. They have gotten…read moreto big for their britches. None of their mowing crews can follow dir. In my case, mow the backyard and outside the fence line only. None of them know the difference between a ground cover a flower and grass. They came inside the gate where they weren't supposed to. I've been taking care of that and honing all my grass and gardens inside. they mowed and weed wackef tons of ground cover that hadn't even had a chance to bloom. They cut down lilies, they chopped up all of my drip hoses. Left all the grass clippings in the street & left walks & drive way with mud, grass @ debris. They dropped me because I asked for someone to come out to see the damage their crew did to my lawn & landscaping. they said they would send someone out they never did. Nobody gives you shit about their jobs, but they sure do want to be paid. Don't hire him.

Another week of having to deal with these incompetent people. Your workers do know they don't need…read morethe blower guard down right? Every week since April but two, you have deposited a lot of dirt, rock, and grass clippings into my below ground level patio. Creating drainage and flood issues when it rains. I am saving all of this to dump inside your damn company vehicle. See how y'all like it. Keep your windows up. Its still going all over your vehicle

Jared, the owner of ASAP Pools has been maintaining my beautiful pool for me since I bought my home…read morein 2012. He maintained it for the prior owners and they recommended him to me. He is extremely knowledgeable, experienced, skilled, and reliable. Jared has never let me down. His work is always to perfection. He opens and closes my pool at the beginning and end of the season, has performed maintenance on my pool with weekly cleanings, heater and lighting repair, he maintains my hot tub. This year he installed a new pool liner and filter for me. I trust him completely. I even have him maintain my pool for long vacation periods. If you are in the Omaha area, call Jared. He will take excellent care of your pool.

From the owner: Liner repair & replacement, yearly openings and closings, leak detection & repair, equipment…read morereplacement & repair, in-ground pool construction, chemicals and supplies

We have used another pool company for years and thought we would try platinum pools as they are…read morecloser. We asked them to open our pool, look and give us a quote to replace our pool lights. The guy that came out was very nice. He found an issue and sealed it but said they needed to come back to fix it permanently. We never received a quote on what it would cost to fix the lights, never followed up on the issue that needed some additional work and it took a couple of months before we got our bill for the pool opening and green to clean. I gave them three stars due to how friendly the pool guy was but was disappointed on their follow up and late billing.

I'm leaving this review to document my experience with Platinum Pool Service. Unfortunately, the…read moreservice we received was extremely disappointing. Despite multiple visits, the pool and spa were never properly repaired -- the thermostat was not fixed, the pH levels were not balanced, and the system ultimately failed inspection. We have the inspector's report confirming these issues. Communication with the office was one of the biggest challenges. Rebecca, in particular, was consistently rude, dismissive, and unprofessional during multiple phone calls. Instead of helping resolve the issues, she often spoke in a condescending tone and made the process even more difficult. Several of the technicians privately mentioned they have had similar issues dealing with her, which only reinforced our experience. Attempts to reach the owner went unanswered, and calls to Jonathan, one of the technicians, were not returned. Because the spa still wasn't working after repeated visits, I paid Jonathan $50 in cash just to get it operational -- yet the problems continued. Nothing was fully resolved, and we were left with a failed inspection and an unusable pool and spa. We will be submitting all documentation to the BBB, including the inspection report and communication records. Based on our experience, I cannot recommend this company.

I have been using Olympic Pool and Spa for my pool and hot tub for years. I've purchased and also…read moreused for ongoing service and supplies. Everyone has always been responsive, helpful and professional. They test water samples and pro guidance to ensure chemical balance and clear water. I have friends that have shared nightmare stories about other pool companies but can honestly say I'd recommend Olympic without hesitation!

Horrible staff, expensive, lackluster service. As a new pool owner, I went to them to de-winterize…read moremy pool. The technicians they sent out had no knowledge of how to work a Hayward Pool system and proceeded to damage my sand filter first by breaking the sealing cap, then by failing to put the flow valve back on properly. The technicians also failed to de-winterize my water slide because they lacked the knowledge to locate the correct valves. Because of this, I was unable to use my pool system correctly as intended. The heating system would work because the sand filter wasn't sealed or properly placed. The Technicians spent more time talking on their phones and complaining than on getting the system to work properly. Very unprofessional service. Do not go to this place, it's an absolute waste of your time. Go to other better places.

Jason was a life saver when our hot tub needed servicing! With a hot tub on the blink that was…read moreonly two years old, I was hugely disappointed to discover Barefoot Spas went out of business earlier this year. Assuming it'd be easy to get someone to come out and assess the situation, I proceeded to call several Omaha-area hot tub companies with little success. They either didn't service our product or didn't even bother to return our calls. Grrrr!!! Fortunately I stumbled upon Jason who promptly responded to our service request and quickly made time in his schedule to inspect our hot tub and diagnose the issue. I was pleasantly surprised he found a replacement pump for nearly $200 less than I would've paid online and then he installed it the day it arrived. He was easy to work with through the process...great customer-centered attitude, conversational, and extremely honest! I wish I could thank the author of a random post who mentioned he'd worked with Jason earlier to get his hot tub fixed when other businesses had failed to meet his expectations. I highly recommend Jason's Pool & Spa!!!

Jason has been servicing my pool since we moved into our house 8 years ago. He has always been…read moreprompt, and provided the services we needed, (i.e., opening and closing the pool, fixing leaks, helping us with our hot tub. He is amazing, and a delight to be around. His prices are more than reasonable. He is our "go to" guy!