If you are even thinking about getting a hot tub, go see Sarena at Outdoor Living Pool & Spa…read more I did a LOT of research and visited multiple places, and the difference with Sarena was night and day. She actually took the time to answer every single question (and I had a lot), responded quickly every time I reached out, and never once made me feel pressured. What really stood out was that she wanted me to get the right tub, not just make a sale. She walked me through different options, explained everything clearly, and even came out to our house to measure the space so there were no surprises. On top of that, she made the whole process so easy--everything that was included, she clearly explained, and made it stress-free. By the end of it, I felt confident, taken care of, and actually excited about the decision. If you want someone who is knowledgeable, responsive, and genuinely cares about her customers, Sarena is the one to work with. Highly, highly recommend.

Recently purchased a hot tub and three weeks later a crack in the drain occurred. Super bummed…read moreabout this and having to order a replacement tub. Said this could take up to TWO months! But very impressed with their promptness. Will update on how long it takes to replace this tub. :) Mike is great to work with.

We had a cement pool built in the 60's with a fiberglass liner. The liner was placed to be a…read more"bandage" to the original damaged cement structure and we have spent lots of time and money with a variety of pool providers to "bandage" it every year. It has been a very frustrating process and every year our pool got opened at the mercy of the pool providers. We finally needed to fix the underlying problem instead of the "bandage" so we called Premier Pools/Spas. Aaron and his crew came out and tore out the fiberglass liner and repaired the cement structure. They were knowledgeable, timely and our pool has never looked or functioned better. We have been so happy with this company that we are going to make even more changes to the pool (fire pit, fountain) and the decking and we are using this company. (Omaha, Ne)

We paid up front for 50% of the total costs and then 45% as asked by the President, Aaron. His team…read moredug a hole on my yard over 7 months ago and have not been back to my property since. Unresponsive to phone calls, texts, and emails. This has been an absolute nightmare. I don't understand how this company is still in business

Horrible at returning calls to set up any service. They built our pool but awful service follow…read moreup...find a different pool company!!

We installed a pool this summer with Classic and I can not say enough about them. The service was…read moreawesome, the quality was terrific and folks were really easy to work with. They worked hard, fought through a very wet June and got the pool in on schedule. I would recommend Classic to anyone!

I reached out to the number listed but they've retired a year ago. Wishing them all the best luckread more

We initially contacted the local Caldera dealer to service the spa we inherited at the home we…read morepurchased. After leaving 3 messages and talking to 3 different people without getting anyone to show up, we reached out to Caldera's headquarters for alternative support. They provided Mr. Novak's contact information & we were very thankful for the referral. Mr. Novak returned our call immediately. He showed up when he said he would, diagnosed the problem, provided a temporary fix and provided education on what to expect next. Since we didn't inherit a manual with the hot tub, he made a special trip back out to our home & dropped off a copy of a full manual without charge. We subsequently needed to contact Mr. Novak again, as we anticipated based on the education provided. He initially attempted to help us troubleshoot over the phone on a Friday evening into the weekend when we had company using the Spa in an attempt to get it working again quickly. Mr. Novak then showed us the issue and walked us through the options. He called to see if the part we needed was going to be available for order while he was with us so we would know what to expect for pricing and timing. The part was ordered and received on a Friday. Mr. Novak was going to be out of town early the next week, so instead of making us wait, we got a call Sunday afternoon letting us know he had been out & completed the install so we didn't have to wait for his return. Mr. Novak was very patient with our many questions and provided valuable education and service. He was very responsive and very professional. The fees for his service were also reasonable. We will contact Mr. Novak again should we need help in the future. He has earned our trust!

I have been using this Leslie's for our pool supplies for the last 3 years…read more I have nothing but the best service and experiences here. Ashley has been the store manager the entire time and has gone above and beyond for us. I love that the chemicals are much higher quality that other places Example Leslie's shock has 76% available chlorine to the 50% available you could buy at walmart or other places. So for the extra buck you get more product! I have also ordered some custom equipment as well, Ashley has brought in a new light housing and some great solar lights toys as well. She went out of her way to track down from other stores multiple items and get them in for me.

Ashley has always been amazing, super helpful, and friendly. I really appreciate her knowledge and…read moreadvice. Thanks again for everything!!!

All of our dealings with with James Butler and his crew at Olympic Pool and Spa have been Great. He…read morealways responded to my communications promptly. He is very knowledgeable and the work looks amazing. We are thrilled! Before hiring Olympic for major renovation work, we were provided with references. We had a serious problem caused by another contractor. Several contractors told us there was no fixing it, and that we would have to tear out the inground pool and replace it all. However, James explained exactly what could be done and quoted it. All of his references said he is a genius, and that we would never regret hiring him and his crew. They were correct. Our story ended with a "happily ever after". Thru it all, they have always been very professional. This was a few years ago and our pool is still Perfect!

Just had our pool liner replaced by James and his crew. Very thorough installation, informing us of…read morethe entire process. Appreciated the close communication during the project, keeping us very informed. We would highly recommend James B.

he is a scam! don't trust this guy. charged me $700 and never fixed my hot tub. crook. he will hang…read moreup on you anytime you call and ignore you. i tried to work with him. I was polite but he is just a crook.

Wow! Kevin and his team were a dream to work with. Great communication, upfront pricing, stayed…read moreon schedule and delivered a top of the line product. When we were told they were the best in town, they were not lying. From day one dig to completely done-15 days.

This review is past due , but still haven't forgotten the over charging for service that required…read morezero work. I had our hot tub winterized and left for the winter. when we got back the lid had blown open. I am not sure whose fault that was, but after hours of cleaning and filling I discovered a leak. I took off the cover and found where it was leaking behind the insulation. i called Continental and asked them to come take a look to see if they could repair the leak. A serviceman came out for 5 minutes and told me they couldn't do anything. Little did I know they charged my credit card $300.00 and would not refund it when questioned