1. Taylor's Spas & Pools

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Omaha, NE

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Taylor's Spas & Pools

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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Outdoor Living Pool & Spa - Moldy cover after we paid Outdoor Living on Omaha Nebraska to clean it.

Outdoor Living Pool & Spa

(14 reviews)

Millard, West Omaha

This place is awesome, they put in our pool 15 years ago and I still use them for any issues that…read moremay pop up. Always timely and trust worthy, I wouldn't use any other pool company in Omaha!

We purchased an Executive Dimension One spa from Outdoor Living in Omaha, expecting a premium…read moreproduct and service to match the high price. Unfortunately, our experience has been nothing but frustrating from the start. Installation was a mess--they had to come out twice because they ordered the wrong lid and incorrect wall color. Instead of replacing the spa with what we actually purchased, they patched it together by replacing parts and offering a minor discount. In hindsight, this decision seems to have caused ongoing issues. Since then, we've dealt with bending panels, lights falling out, and broken jets. After just two years, the spa cover was completely moldy--even though we maintained it properly, drained it twice a year, and stayed on top of chemicals. We noticed the cover wasn't sealing correctly, letting in air, dirt, and bugs. We ended up spending another $1,200 to replace it. Just one year later, the replacement cover also developed mold. We contacted Outdoor Living again and paid $850 for what was supposed to be a full service--drain, refill, filter cleaning, and cover cleaning--along with additional repairs. Afterward, the mold was still there. I personally spent two hours on a ladder cleaning what they supposedly addressed. When I raised concerns, Paul told me the mold was "our problem" because it had gotten inside the cover. That response, combined with the poor service, was incredibly disappointing. At this point, we've spent over $22,000 on a spa that continues to have issues and requires constant additional expenses. This has been a money pit, and Outdoor Living has been extremely difficult to work with. I would not recommend Outdoor Living. They sold us one product, delivered another, and have not stood behind their work or service.

Taylor's Spas & Pools - poolservice - Updated October 2026

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