Very incompetent company. Tries to take the easy way out and doesn't complete work. Made a total…read moremess of our neighborhood in installing a pool. Wouldn't contract with this group to do any landscape work nor pool installation.

Totally bad service in every aspect. I have had them for years & paid faithfully. They have gotten…read moreto big for their britches. None of their mowing crews can follow dir. In my case, mow the backyard and outside the fence line only. None of them know the difference between a ground cover a flower and grass. They came inside the gate where they weren't supposed to. I've been taking care of that and honing all my grass and gardens inside. they mowed and weed wackef tons of ground cover that hadn't even had a chance to bloom. They cut down lilies, they chopped up all of my drip hoses. Left all the grass clippings in the street & left walks & drive way with mud, grass @ debris. They dropped me because I asked for someone to come out to see the damage their crew did to my lawn & landscaping. they said they would send someone out they never did. Nobody gives you shit about their jobs, but they sure do want to be paid. Don't hire him.

People that are calling this company racist is nonsense. We had a beautiful pool put in and happy w…read moreit. My wife is black, I'm asian, everyone from front counter person, pool cleaner, installers , and to the owner, have been nothing but kind and respectful with zero hints of racism.

I'm so disappointed. For the 2nd time, Casey never showed for a scheduled appointment. There will…read moreNOT be a 3rd chance. If you need an excellent pool company, call Aqua Palace in CB.Poo

Just had our pool liner replaced by James and his crew. Very thorough installation, informing us of…read morethe entire process. Appreciated the close communication during the project, keeping us very informed. We would highly recommend James B.

All of our dealings with with James Butler and his crew at Olympic Pool and Spa have been Great. He…read morealways responded to my communications promptly. He is very knowledgeable and the work looks amazing. We are thrilled! Before hiring Olympic for major renovation work, we were provided with references. We had a serious problem caused by another contractor. Several contractors told us there was no fixing it, and that we would have to tear out the inground pool and replace it all. However, James explained exactly what could be done and quoted it. All of his references said he is a genius, and that we would never regret hiring him and his crew. They were correct. Our story ended with a "happily ever after". Thru it all, they have always been very professional. This was a few years ago and our pool is still Perfect!

TL;DR The new Pinnacle Pool Team is amazing and finished our pool 31 days (67 days from contract…read moresigning to swimming)! I highly recommend this team Ross has built! After years of debate, my husband and I decided to pull the trigger on an inground pool. We did our research on vinyl vs fiberglass and researched 4 different companies in the metro. After meeting and getting quotes from the 4 companies (Pinnacle, Relax, Outdoor Living, and Krystal Clear), we quickly realized the Pinnacle team was the one for us! From day 1 Liz, Ross, Travis, and Ashley were amazing! They addressed concerns from past customers (which fell under a different ownership dynamic) and were very transparent about what happened. After these discussions, we put full trust in this team and never looked back. Every single crew member that came out (demolition, plumbing, electrical, digging, pool drop, concrete, rough grading, etc, etc) was amazing! We signed our contract with Ross, and team, at Pinnacle Pools on April 13th and we were swimming by June 19th! 67 days (about 4 weeks from ground break)! I would recommend this team to anyone looking to have an inground fiberglass pool installed!

Investing in a pool is a big financial decision!…read more I am so glad we chose Pinnacle Pools & Spa to complete our project. We could not be happier with how the process worked, the attentiveness of the owner and employees, and the comfort we felt working with such a knowledgeable and driven group of people. We were beyond impressed with the team, Ross, Ashley, Travis, and Liz through the entire process. I was especially impressed with the meticulous nature of Travis and all the work he completed on the project. At the end of the day, Pinnacle Pools & Spa made us feel like family, not just a customer. Highly recommend!

Sold me patches that they said would work on my pool. Then once they didn't work; they did not…read moreCare and had me buy something else, which is why I asked them in the first place. Not knowledgable

I'm so thankful for the patient employees who take my calls and test the water samples I bring in…read more This is our first summer in Nebraska and owning a pool. We bought a simple 4" x 18" Intex above ground with the idea of getting a real metal sided one next summer if this goes well. I appreciate them teaching me the water chemistry and helping me ensure we have a clean, clear pool to safely swim in all summer long. I'm really looking forward to working with them next summer when we install our permanent solution! Thanks for the awesome customer service!

Bonsall was amazing. my hot tub needed a part to keep it heat. Their technician arrived on time and…read morewas able to fix my hot tub on the coldest day of the year. Thank you to the Team!

The retail store of Bonsall Pool and Spa gets a five star rating because of the friendly and…read moreknowledgeable service provided; the Bonsall Pool Service and Repair Department, however, gets zero stars. Bonsall Pool & Spa built my vinyl-lined swimming pool in 1986. The company did a great job building it and were quick and competent with occasional repairs needed over 35 years. For the last few years, however, the repair department has been unresponsive to my pleas for help. I don't believe they have many trained technicians anymore who can carry out repair jobs. Apparently, their crew in the field is inadequate in meeting the demand. What is the problem with the structure of this business? Is it low salary not attracting knowledgeable technicians? Is it lack of training in specialized pool equipment repair? Whatever the problem, it has lowered the good reputation of Bonsall Pool and Spa. I do not recommend them for pool construction.

Performance pool and spa completed all the necessary repairs and explained the steps they…read moreperformed to fix my auto cover. Full resolution was achieved

The quality of work submitted as "professional and completed" for a power washing job was…read moreridiculous. Power wash lines were still visible and several areas were not even done when they left and deemed it "completed". For the price we paid, we expected it to at least be completed. I was able to get them back out to finish, but Sam was very defensive, rude, and unprofessional. It was like talking to a wall despite the respect and professionalism we showed him. He said that the problem was in the water, not the pool surface, but water was perfectly clear and, again, you could see where they just stopped caring with the power washer (see photos). We used Performance (despite their price gouging) because my maintenance manager has worked with them in the past with good results, but next time will choose literally anyone else.