Do not use Aqua Doc Pool & Spa for any service, they have stolen my money and refused to provide the products I paid for.
My family recently purchased a new hot tub, and I contacted Aqua Doc Pool & Spa to help with the hookup and to provide me with the numerous chemicals needed to maintain water safety. Brent Hendrickson (owner and sole employee) responded and indicated he could help with the hookup and chemicals, and he came to my house on October 4th and hooked up the hot tub with no issue. He claimed that he forgot the chemicals, and would return the following morning to deliver them. I paid $200 up front for the chemicals.
Brent did not return the following morning. I followed up that afternoon, again on Thursday, and then again on Friday. He finally responded and said he would "make it a point" to deliver them that Friday, but did not do so. He then "promised" me would have them delivered on Saturday, but did not do so. The following Tuesday I texted indicating that I was tired of his excuses and delays, and that if he did not deliver the chemicals to me by Wednesday (October 13), I would leave negative reviews and file a BBB complaint.
He responded with more excuses, but ultimately again he "promised" he would have them delivered that Wednesday (a week after they were supposed to be delivered). He did not do so and now will not respond to me. I do not believe he ever had any intention of delivering the chemicals and instead was planning the whole time to take my money and then string me along until I hopefully gave up pursuing him. Per the other online reviews of Aqua Docs this does not appear to be an isolated incident, but instead an opportunistic fraud scheme.
I hope this review helps someone avoid the same experience I had, please stay away from this crooked business. read more