Horrible staff, expensive, lackluster service. As a new pool owner, I went to them to de-winterize…read moremy pool. The technicians they sent out had no knowledge of how to work a Hayward Pool system and proceeded to damage my sand filter first by breaking the sealing cap, then by failing to put the flow valve back on properly. The technicians also failed to de-winterize my water slide because they lacked the knowledge to locate the correct valves. Because of this, I was unable to use my pool system correctly as intended. The heating system would work because the sand filter wasn't sealed or properly placed. The Technicians spent more time talking on their phones and complaining than on getting the system to work properly. Very unprofessional service. Do not go to this place, it's an absolute waste of your time. Go to other better places.

Just had our pool liner replaced by James and his crew. Very thorough installation, informing us of…read morethe entire process. Appreciated the close communication during the project, keeping us very informed. We would highly recommend James B.

Ed West does an amazing job. I had a few major repairs that needed to be done this season. He was…read morevery knowledgeable and explained to me what was needed every step of the way.

TL;DR The new Pinnacle Pool Team is amazing and finished our pool 31 days (67 days from contract…read moresigning to swimming)! I highly recommend this team Ross has built! After years of debate, my husband and I decided to pull the trigger on an inground pool. We did our research on vinyl vs fiberglass and researched 4 different companies in the metro. After meeting and getting quotes from the 4 companies (Pinnacle, Relax, Outdoor Living, and Krystal Clear), we quickly realized the Pinnacle team was the one for us! From day 1 Liz, Ross, Travis, and Ashley were amazing! They addressed concerns from past customers (which fell under a different ownership dynamic) and were very transparent about what happened. After these discussions, we put full trust in this team and never looked back. Every single crew member that came out (demolition, plumbing, electrical, digging, pool drop, concrete, rough grading, etc, etc) was amazing! We signed our contract with Ross, and team, at Pinnacle Pools on April 13th and we were swimming by June 19th! 67 days (about 4 weeks from ground break)! I would recommend this team to anyone looking to have an inground fiberglass pool installed!

Bonsall was amazing. my hot tub needed a part to keep it heat. Their technician arrived on time and…read morewas able to fix my hot tub on the coldest day of the year. Thank you to the Team!

The retail store of Bonsall Pool and Spa gets a five star rating because of the friendly and…read moreknowledgeable service provided; the Bonsall Pool Service and Repair Department, however, gets zero stars. Bonsall Pool & Spa built my vinyl-lined swimming pool in 1986. The company did a great job building it and were quick and competent with occasional repairs needed over 35 years. For the last few years, however, the repair department has been unresponsive to my pleas for help. I don't believe they have many trained technicians anymore who can carry out repair jobs. Apparently, their crew in the field is inadequate in meeting the demand. What is the problem with the structure of this business? Is it low salary not attracting knowledgeable technicians? Is it lack of training in specialized pool equipment repair? Whatever the problem, it has lowered the good reputation of Bonsall Pool and Spa. I do not recommend them for pool construction.

They are not honest and only try to sell you stuff you really don't need in regards to your pool…read morewater.

Sold me patches that they said would work on my pool. Then once they didn't work; they did not…read moreCare and had me buy something else, which is why I asked them in the first place. Not knowledgable

Totally bad service in every aspect. I have had them for years & paid faithfully. They have gotten…read moreto big for their britches. None of their mowing crews can follow dir. In my case, mow the backyard and outside the fence line only. None of them know the difference between a ground cover a flower and grass. They came inside the gate where they weren't supposed to. I've been taking care of that and honing all my grass and gardens inside. they mowed and weed wackef tons of ground cover that hadn't even had a chance to bloom. They cut down lilies, they chopped up all of my drip hoses. Left all the grass clippings in the street & left walks & drive way with mud, grass @ debris. They dropped me because I asked for someone to come out to see the damage their crew did to my lawn & landscaping. they said they would send someone out they never did. Nobody gives you shit about their jobs, but they sure do want to be paid. Don't hire him.

Another week of having to deal with these incompetent people. Your workers do know they don't need…read morethe blower guard down right? Every week since April but two, you have deposited a lot of dirt, rock, and grass clippings into my below ground level patio. Creating drainage and flood issues when it rains. I am saving all of this to dump inside your damn company vehicle. See how y'all like it. Keep your windows up. Its still going all over your vehicle

he is a scam! don't trust this guy. charged me $700 and never fixed my hot tub. crook. he will hang…read moreup on you anytime you call and ignore you. i tried to work with him. I was polite but he is just a crook.

Performance pool and spa completed all the necessary repairs and explained the steps they…read moreperformed to fix my auto cover. Full resolution was achieved

The quality of work submitted as "professional and completed" for a power washing job was…read moreridiculous. Power wash lines were still visible and several areas were not even done when they left and deemed it "completed". For the price we paid, we expected it to at least be completed. I was able to get them back out to finish, but Sam was very defensive, rude, and unprofessional. It was like talking to a wall despite the respect and professionalism we showed him. He said that the problem was in the water, not the pool surface, but water was perfectly clear and, again, you could see where they just stopped caring with the power washer (see photos). We used Performance (despite their price gouging) because my maintenance manager has worked with them in the past with good results, but next time will choose literally anyone else.

My husband and I recently bought our home that came with an above ground pool. We called several of…read morethe pool companies around town but no one would touch an above ground pool. Found Jason "Pool Dudes" on Yelp and he was quick to respond and come out. In a matter of days, our pool was beautiful!!! He called to make sure we were happy and enjoying it. He is reasonably priced plus offers discounts to Military. I'm so so happy!!!

From the owner: Pool Dudes: Your Trusted Partner for Pool Cleaning & Repair At Pool Dudes, we specialize in…read moredelivering top-quality pool cleaning and repair services that go beyond the basics. As a certified and reliable provider, we take pride in offering personalized care tailored to meet the unique needs of each pool owner. What sets us apart is our commitment to excellence, punctuality, and customer satisfaction. Whether it’s routine maintenance, complex repairs, or seasonal services, you can trust Pool Dudes to keep your pool in pristine condition year-round. With expert certifications, high-quality tools, and a passion for delivering exceptional results, Pool Dudes ensures crystal-clear waters and a seamless customer experience. Our eco-friendly practices and attention to detail make us the ideal choice for homeowners, apartment complexes, and community pools. Experience the Pool Dudes difference—where professionalism meets pool perfection. Clean it, bruh!