I talked to all of the main spa showrooms in town when looking to acquire a swim spa. Home…read moreInnovations Spas rose to the top in every category. Fast, responsive service, easy to understand process and fair price. Delivery and installation went off without a hitch. The best part, and often the most telling about the quality of a business, is the after the sale service that I have received. When it comes to questions about chemical levels, filters, minor maintenance issues, or regularly scheduled check ups, Home Innovations has gone above and beyond every time. Tim has been amazing to work with, and now that I found out they also sell cold plunge pools and master spa saunas, I will be doing more business with them. I purchased the H2X Trainer 15 D Swim Spa as a family compromise to wanting a pool or a hot tub. I am so confident that I made the right choice. We can use this year around, and despite the kids asking for a hot tub like they were begging for a new puppy, this has definitely become MY toy! I'm in this thing every day at least once, Winter and summer alike.

Home Innovations wants to make the sale, but they have ZERO ability, knowledge, and interest in…read morewarranty claims with Master Spas. Our $30,000 swim spa arrived on June 20, 2022 with a crack by a jet. Miles advised they could repair it in the spring, 2023. Adam from Home Innovations came & slapped a dark tan glob of epoxy on a white interior. We put up with it for a while, but when one tread was curling, we had Home Innovations, Adam, come out again. This time, though, we had him look at the side of the swim spa and we located a very minor hairline crack in the canister. Adam & an assistant worker on the original crack as well as the canister, but sprayed the original crack with Krylon - YES, KRYLON SPRAY PAINT - and the, instead of letting it air dry, applied a heat gun designed to strip paint to it causing the crack to increase several inches. Then Adam could not get the canister out, so he decided to ram his shoulder into the interior of the swim spa 10 - 12 times like a linebacker!! This created 2 new cracks!! Afterwards, they just packed up & left without repairing the cracks & then made up a BS story to CYA about the concrete isn't level & then crumbling & then not continuously level - ALL of which have been completely refuted with numerous photos around the entire swim spa with a long level. But Master Spas loves their story despite none of it being true so they can deny a warranty claim. We consulted an attorney and, despite having a solid case, it would take between $15,000 - $20,000 to take to trial. Sooooo, if you decide to purchase ANYTHING from Miles at Home Innovations, just know you are purchasing an item with NO WARRANTY because they will NOT stand behind ANY warranty AND they will let their gorilla of a repairmen do anything to your equipment and then claim it is YOUR fault. If you want to purchase items from a dealer like this, by all means go ahead. But I would HIGHLY encourage you to RUN, not walk, away from Home Innovations and MASTER SPAS!!!

If you are even thinking about getting a hot tub, go see Sarena at Outdoor Living Pool & Spa…read more I did a LOT of research and visited multiple places, and the difference with Sarena was night and day. She actually took the time to answer every single question (and I had a lot), responded quickly every time I reached out, and never once made me feel pressured. What really stood out was that she wanted me to get the right tub, not just make a sale. She walked me through different options, explained everything clearly, and even came out to our house to measure the space so there were no surprises. On top of that, she made the whole process so easy--everything that was included, she clearly explained, and made it stress-free. By the end of it, I felt confident, taken care of, and actually excited about the decision. If you want someone who is knowledgeable, responsive, and genuinely cares about her customers, Sarena is the one to work with. Highly, highly recommend.

Recently purchased a hot tub and three weeks later a crack in the drain occurred. Super bummed…read moreabout this and having to order a replacement tub. Said this could take up to TWO months! But very impressed with their promptness. Will update on how long it takes to replace this tub. :) Mike is great to work with.

Wow! Kevin and his team were a dream to work with. Great communication, upfront pricing, stayed…read moreon schedule and delivered a top of the line product. When we were told they were the best in town, they were not lying. From day one dig to completely done-15 days.

This review is past due , but still haven't forgotten the over charging for service that required…read morezero work. I had our hot tub winterized and left for the winter. when we got back the lid had blown open. I am not sure whose fault that was, but after hours of cleaning and filling I discovered a leak. I took off the cover and found where it was leaking behind the insulation. i called Continental and asked them to come take a look to see if they could repair the leak. A serviceman came out for 5 minutes and told me they couldn't do anything. Little did I know they charged my credit card $300.00 and would not refund it when questioned

We had a cement pool built in the 60's with a fiberglass liner. The liner was placed to be a…read more"bandage" to the original damaged cement structure and we have spent lots of time and money with a variety of pool providers to "bandage" it every year. It has been a very frustrating process and every year our pool got opened at the mercy of the pool providers. We finally needed to fix the underlying problem instead of the "bandage" so we called Premier Pools/Spas. Aaron and his crew came out and tore out the fiberglass liner and repaired the cement structure. They were knowledgeable, timely and our pool has never looked or functioned better. We have been so happy with this company that we are going to make even more changes to the pool (fire pit, fountain) and the decking and we are using this company. (Omaha, Ne)

We paid up front for 50% of the total costs and then 45% as asked by the President, Aaron. His team…read moredug a hole on my yard over 7 months ago and have not been back to my property since. Unresponsive to phone calls, texts, and emails. This has been an absolute nightmare. I don't understand how this company is still in business

TL;DR The new Pinnacle Pool Team is amazing and finished our pool 31 days (67 days from contract…read moresigning to swimming)! I highly recommend this team Ross has built! After years of debate, my husband and I decided to pull the trigger on an inground pool. We did our research on vinyl vs fiberglass and researched 4 different companies in the metro. After meeting and getting quotes from the 4 companies (Pinnacle, Relax, Outdoor Living, and Krystal Clear), we quickly realized the Pinnacle team was the one for us! From day 1 Liz, Ross, Travis, and Ashley were amazing! They addressed concerns from past customers (which fell under a different ownership dynamic) and were very transparent about what happened. After these discussions, we put full trust in this team and never looked back. Every single crew member that came out (demolition, plumbing, electrical, digging, pool drop, concrete, rough grading, etc, etc) was amazing! We signed our contract with Ross, and team, at Pinnacle Pools on April 13th and we were swimming by June 19th! 67 days (about 4 weeks from ground break)! I would recommend this team to anyone looking to have an inground fiberglass pool installed!

Investing in a pool is a big financial decision!…read more I am so glad we chose Pinnacle Pools & Spa to complete our project. We could not be happier with how the process worked, the attentiveness of the owner and employees, and the comfort we felt working with such a knowledgeable and driven group of people. We were beyond impressed with the team, Ross, Ashley, Travis, and Liz through the entire process. I was especially impressed with the meticulous nature of Travis and all the work he completed on the project. At the end of the day, Pinnacle Pools & Spa made us feel like family, not just a customer. Highly recommend!

Just had our pool liner replaced by James and his crew. Very thorough installation, informing us of…read morethe entire process. Appreciated the close communication during the project, keeping us very informed. We would highly recommend James B.

All of our dealings with with James Butler and his crew at Olympic Pool and Spa have been Great. He…read morealways responded to my communications promptly. He is very knowledgeable and the work looks amazing. We are thrilled! Before hiring Olympic for major renovation work, we were provided with references. We had a serious problem caused by another contractor. Several contractors told us there was no fixing it, and that we would have to tear out the inground pool and replace it all. However, James explained exactly what could be done and quoted it. All of his references said he is a genius, and that we would never regret hiring him and his crew. They were correct. Our story ended with a "happily ever after". Thru it all, they have always been very professional. This was a few years ago and our pool is still Perfect!

I have been using this Leslie's for our pool supplies for the last 3 years…read more I have nothing but the best service and experiences here. Ashley has been the store manager the entire time and has gone above and beyond for us. I love that the chemicals are much higher quality that other places Example Leslie's shock has 76% available chlorine to the 50% available you could buy at walmart or other places. So for the extra buck you get more product! I have also ordered some custom equipment as well, Ashley has brought in a new light housing and some great solar lights toys as well. She went out of her way to track down from other stores multiple items and get them in for me.

Ashley has always been amazing, super helpful, and friendly. I really appreciate her knowledge and…read moreadvice. Thanks again for everything!!!

Everything was great! Walked in mask free and wasn't harassed. They have adopted the "wear one of…read moreyou want" ideology abs I support that 100%! They were very courteous and greeted us when we came in, answered all our questions and we found our new mattress! It was delivered today (about a week after we bought it, but we live in a rural area) and the delivery guys were nice enough to actually bring it in the house so that my husband didn't have to try to move the king mattress alone. 100% satisfied!!

Had a good experience buying my hot tub. Talked to the owner about that it was for my wife and…read morespecial needs son. Well when the installer came out a week later( my choice of date) he already knew about my son and that shows me that the owner took a real interest in what I said enough that he conveyed it to another person. That's customer service.

I'm obsessed with at home but mostly for the Halloween selection. I can't really speak to any other…read moresection of the store because I never venture out of Halloween! I feel that they have a great selection and variety of things from spooky to cutesy. Things that you didn't even think you would want are there! Like cute Halloween drinking glasses that feel kind of fancy! Yes please! Sometimes I feel pricing is kind of high for certain items and low for others but what do I know about pricing! Either way you will definitely leave here with something!

Love there selection only wish they would discount their Clearance Prices after months sitting in…read morethe shelves !!