Wow! Kevin and his team were a dream to work with. Great communication, upfront pricing, stayed…read moreon schedule and delivered a top of the line product. When we were told they were the best in town, they were not lying. From day one dig to completely done-15 days.

This review is past due , but still haven't forgotten the over charging for service that required…read morezero work. I had our hot tub winterized and left for the winter. when we got back the lid had blown open. I am not sure whose fault that was, but after hours of cleaning and filling I discovered a leak. I took off the cover and found where it was leaking behind the insulation. i called Continental and asked them to come take a look to see if they could repair the leak. A serviceman came out for 5 minutes and told me they couldn't do anything. Little did I know they charged my credit card $300.00 and would not refund it when questioned

I talked to all of the main spa showrooms in town when looking to acquire a swim spa. Home…read moreInnovations Spas rose to the top in every category. Fast, responsive service, easy to understand process and fair price. Delivery and installation went off without a hitch. The best part, and often the most telling about the quality of a business, is the after the sale service that I have received. When it comes to questions about chemical levels, filters, minor maintenance issues, or regularly scheduled check ups, Home Innovations has gone above and beyond every time. Tim has been amazing to work with, and now that I found out they also sell cold plunge pools and master spa saunas, I will be doing more business with them. I purchased the H2X Trainer 15 D Swim Spa as a family compromise to wanting a pool or a hot tub. I am so confident that I made the right choice. We can use this year around, and despite the kids asking for a hot tub like they were begging for a new puppy, this has definitely become MY toy! I'm in this thing every day at least once, Winter and summer alike.

Home Innovations wants to make the sale, but they have ZERO ability, knowledge, and interest in…read morewarranty claims with Master Spas. Our $30,000 swim spa arrived on June 20, 2022 with a crack by a jet. Miles advised they could repair it in the spring, 2023. Adam from Home Innovations came & slapped a dark tan glob of epoxy on a white interior. We put up with it for a while, but when one tread was curling, we had Home Innovations, Adam, come out again. This time, though, we had him look at the side of the swim spa and we located a very minor hairline crack in the canister. Adam & an assistant worker on the original crack as well as the canister, but sprayed the original crack with Krylon - YES, KRYLON SPRAY PAINT - and the, instead of letting it air dry, applied a heat gun designed to strip paint to it causing the crack to increase several inches. Then Adam could not get the canister out, so he decided to ram his shoulder into the interior of the swim spa 10 - 12 times like a linebacker!! This created 2 new cracks!! Afterwards, they just packed up & left without repairing the cracks & then made up a BS story to CYA about the concrete isn't level & then crumbling & then not continuously level - ALL of which have been completely refuted with numerous photos around the entire swim spa with a long level. But Master Spas loves their story despite none of it being true so they can deny a warranty claim. We consulted an attorney and, despite having a solid case, it would take between $15,000 - $20,000 to take to trial. Sooooo, if you decide to purchase ANYTHING from Miles at Home Innovations, just know you are purchasing an item with NO WARRANTY because they will NOT stand behind ANY warranty AND they will let their gorilla of a repairmen do anything to your equipment and then claim it is YOUR fault. If you want to purchase items from a dealer like this, by all means go ahead. But I would HIGHLY encourage you to RUN, not walk, away from Home Innovations and MASTER SPAS!!!

Bonsall was amazing. my hot tub needed a part to keep it heat. Their technician arrived on time and…read morewas able to fix my hot tub on the coldest day of the year. Thank you to the Team!

The retail store of Bonsall Pool and Spa gets a five star rating because of the friendly and…read moreknowledgeable service provided; the Bonsall Pool Service and Repair Department, however, gets zero stars. Bonsall Pool & Spa built my vinyl-lined swimming pool in 1986. The company did a great job building it and were quick and competent with occasional repairs needed over 35 years. For the last few years, however, the repair department has been unresponsive to my pleas for help. I don't believe they have many trained technicians anymore who can carry out repair jobs. Apparently, their crew in the field is inadequate in meeting the demand. What is the problem with the structure of this business? Is it low salary not attracting knowledgeable technicians? Is it lack of training in specialized pool equipment repair? Whatever the problem, it has lowered the good reputation of Bonsall Pool and Spa. I do not recommend them for pool construction.

Horrible at returning calls to set up any service. They built our pool but awful service follow…read moreup...find a different pool company!!

We installed a pool this summer with Classic and I can not say enough about them. The service was…read moreawesome, the quality was terrific and folks were really easy to work with. They worked hard, fought through a very wet June and got the pool in on schedule. I would recommend Classic to anyone!

Leslie's has the worst customer service. I dropped my pool cleaner off to be worked on at the…read morebeginning of April and was told it would be about 2 weeks and I am now looking at them having it for 6 weeks and my husband went in the other day to see how much longer and they said they had no idea, they haven't even looked at it yet, but mine will be one of the first to be looked at whenever they get around to it. No calls, no updates, no apology, nothing. This store has been terrible since Ashley left.

I have been using this Leslie's for our pool supplies for the last 3 years…read more I have nothing but the best service and experiences here. Ashley has been the store manager the entire time and has gone above and beyond for us. I love that the chemicals are much higher quality that other places Example Leslie's shock has 76% available chlorine to the 50% available you could buy at walmart or other places. So for the extra buck you get more product! I have also ordered some custom equipment as well, Ashley has brought in a new light housing and some great solar lights toys as well. She went out of her way to track down from other stores multiple items and get them in for me.