Matt is very knowledgeable and helpful! He is also very friendly and always willing to give me…read moregreat advice! I highly recommend Bonsall Pool & Spa!

Bonsall was amazing. my hot tub needed a part to keep it heat. Their technician arrived on time and…read morewas able to fix my hot tub on the coldest day of the year. Thank you to the Team!

I have owned my Jacuzzi Hot Tub for less than 3 years. Currently the control panel reads with an…read moreerror message. This control panel has been replaced 5 times already. I called to set up an appointment approximately 2 weeks ago and no one showed up. I had to call again to get an appointment for 11 days from now. I have already had to replace the temperature sensor and the metal bar for the lift. The clear coat finish looks like crap. This has a price of a high quality hot tub, but it sure is not quality. I did not want to leave a negative review on a website, but thought this might be the only way for someone at Alkar to do something about this situation.

Wife and me stopped in to get a gift cert for a family members birthday to get into some darts…read more They have a crazy selection of them. Everyone was very friendly and we had a good time picking out items.

If you are even thinking about getting a hot tub, go see Sarena at Outdoor Living Pool & Spa…read more I did a LOT of research and visited multiple places, and the difference with Sarena was night and day. She actually took the time to answer every single question (and I had a lot), responded quickly every time I reached out, and never once made me feel pressured. What really stood out was that she wanted me to get the right tub, not just make a sale. She walked me through different options, explained everything clearly, and even came out to our house to measure the space so there were no surprises. On top of that, she made the whole process so easy--everything that was included, she clearly explained, and made it stress-free. By the end of it, I felt confident, taken care of, and actually excited about the decision. If you want someone who is knowledgeable, responsive, and genuinely cares about her customers, Sarena is the one to work with. Highly, highly recommend.

We purchased an Executive Dimension One spa from Outdoor Living in Omaha, expecting a premium…read moreproduct and service to match the high price. Unfortunately, our experience has been nothing but frustrating from the start. Installation was a mess--they had to come out twice because they ordered the wrong lid and incorrect wall color. Instead of replacing the spa with what we actually purchased, they patched it together by replacing parts and offering a minor discount. In hindsight, this decision seems to have caused ongoing issues. Since then, we've dealt with bending panels, lights falling out, and broken jets. After just two years, the spa cover was completely moldy--even though we maintained it properly, drained it twice a year, and stayed on top of chemicals. We noticed the cover wasn't sealing correctly, letting in air, dirt, and bugs. We ended up spending another $1,200 to replace it. Just one year later, the replacement cover also developed mold. We contacted Outdoor Living again and paid $850 for what was supposed to be a full service--drain, refill, filter cleaning, and cover cleaning--along with additional repairs. Afterward, the mold was still there. I personally spent two hours on a ladder cleaning what they supposedly addressed. When I raised concerns, Paul told me the mold was "our problem" because it had gotten inside the cover. That response, combined with the poor service, was incredibly disappointing. At this point, we've spent over $22,000 on a spa that continues to have issues and requires constant additional expenses. This has been a money pit, and Outdoor Living has been extremely difficult to work with. I would not recommend Outdoor Living. They sold us one product, delivered another, and have not stood behind their work or service.

We paid up front for 50% of the total costs and then 45% as asked by the President, Aaron. His team…read moredug a hole on my yard over 7 months ago and have not been back to my property since. Unresponsive to phone calls, texts, and emails. This has been an absolute nightmare. I don't understand how this company is still in business

We did our research. In September of 2021 there were over 200 Google reviews for this company and…read morethey were 4.8 out of 5 stars positive. Let's just say that they've had $120,000 of our money for 2 years and we are not the only ones. There is no way that the current positive reviews are real. We paid 50% in October of 2021 and then 45% in March which was in the contract. We were to be swimming in July of 2021 but that did not happen. It is now 2 years later and the project is still not completed. They do not reply to calls, text messages or emails. I have mostly worked with Erik & Allen who are not owners but they are a big part of the problem. I would imagine that they just relay what they are being told by the owners, Aaron Stanger and his wife. WOWT / Mike McKnight just did a story on them and this is nothing short of a ponzi scheme in my opinion. Crazy thing is, they seemed to be a legit pool contractor before 2021. They claim labor shortages but they keep taking on new contracts and getting 95% of the money while promising a pool in 90 days. People have had liens put against their property due to the concrete contractors & plaster installers not getting paid by Premier. I am at the end of my rope. The contract says that I cannot post this without notifying them first. I have notified them and I am done. This has put a strain on every area of my life.