1. Carson Outdoor Living

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Omaha, NE

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Carson Outdoor Living

3.0 (4 reviews)
Closed • 8:00 am - 5:00 pm

Services - Carson Outdoor Living

Disease management - shrubs

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Outdoor Living Pool & Spa - Moldy cover after we paid Outdoor Living on Omaha Nebraska to clean it.

Outdoor Living Pool & Spa

(14 reviews)

Millard, West Omaha

If you are even thinking about getting a hot tub, go see Sarena at Outdoor Living Pool & Spa…read more I did a LOT of research and visited multiple places, and the difference with Sarena was night and day. She actually took the time to answer every single question (and I had a lot), responded quickly every time I reached out, and never once made me feel pressured. What really stood out was that she wanted me to get the right tub, not just make a sale. She walked me through different options, explained everything clearly, and even came out to our house to measure the space so there were no surprises. On top of that, she made the whole process so easy--everything that was included, she clearly explained, and made it stress-free. By the end of it, I felt confident, taken care of, and actually excited about the decision. If you want someone who is knowledgeable, responsive, and genuinely cares about her customers, Sarena is the one to work with. Highly, highly recommend.

We purchased an Executive Dimension One spa from Outdoor Living in Omaha, expecting a premium…read moreproduct and service to match the high price. Unfortunately, our experience has been nothing but frustrating from the start. Installation was a mess--they had to come out twice because they ordered the wrong lid and incorrect wall color. Instead of replacing the spa with what we actually purchased, they patched it together by replacing parts and offering a minor discount. In hindsight, this decision seems to have caused ongoing issues. Since then, we've dealt with bending panels, lights falling out, and broken jets. After just two years, the spa cover was completely moldy--even though we maintained it properly, drained it twice a year, and stayed on top of chemicals. We noticed the cover wasn't sealing correctly, letting in air, dirt, and bugs. We ended up spending another $1,200 to replace it. Just one year later, the replacement cover also developed mold. We contacted Outdoor Living again and paid $850 for what was supposed to be a full service--drain, refill, filter cleaning, and cover cleaning--along with additional repairs. Afterward, the mold was still there. I personally spent two hours on a ladder cleaning what they supposedly addressed. When I raised concerns, Paul told me the mold was "our problem" because it had gotten inside the cover. That response, combined with the poor service, was incredibly disappointing. At this point, we've spent over $22,000 on a spa that continues to have issues and requires constant additional expenses. This has been a money pit, and Outdoor Living has been extremely difficult to work with. I would not recommend Outdoor Living. They sold us one product, delivered another, and have not stood behind their work or service.

Carson Outdoor Living - landscaping - Updated October 2026

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